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Tracy from Santa Barbara, CA says:
September 21, 2012

Insurance Complaint against: Kemper Insurance
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Fraud
  • Claim Handling - Denial of Claim
  • Claim Handling - Unjustified Accusations
  • General - I feel abused by this company
I was REAR-ended on 09Jun12. After 10 weeks of dealing with one delay tactic after another, being avoided, and ignored, Kemper refuses to repair my truck. The repair shop they recommended did not perform a vehicle inspection, they did not discuss the damages with me, they put a bumper on my truck and said it was done (even though my vehicle was towed into the repair shop). The agents at Kemper were very unresponsive and unprofessional. I have to file a small claims case to have my vehicle repaired. I WAS REAR-ENDED! I would NEVER recommend Kemper Insurance to ANYONE. They are the worst company I have ever dealt with. Same company, different name. Sincerely, Another pissed-off Kemper customer... Read More

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Kemper says:
September 21, 2012 at 1:16 PM

Hi, I work for Kemper and saw this note. We're sorry you haven't been pleased with your experience thus far. We'd be happy to look into this for you if interested - please e-mail details including policy number and claim number to smhelp@kemper.com. Thank you.

Fern from Duncanville, TX says:
September 20, 2012

Insurance Complaint against: Home of Texas
Coverage Type: Builders Risk

  • General - I feel abused by this company
The insurance is Home Of Texas, Builder's Risk. Owners sued builder, Velta Construction, Inc. Home of Texas settled with the owners for over $50,000. Velta Construction, Inc. was forced into bankruptcy due to all the litigation. Velta Construction, Inc. bought the insurance policy and now the law firm of Gibley and McWilliams,(610-627-9500) have been hired by Home of Texas to sue the president of Velta Construction, Inc. for $130,832.32.... Read More

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Darlene from Fort Myers, FL says:
September 20, 2012

Insurance Complaint against: State Farm Insurance
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Cancellation
  • Underwriting - Nonreneweal
  • PolicyHolder Service - Delays/No Response
We got a sales call from a State Farm Agent and we decided to go with them we had not had any accidents in years, and there was only one ticket on my licenses and this ticket was for speeding the only ticket in my life. I was legally parked in a parking lot shopping and came out and my car had been hit, I contacted the store manager there was no cameras to my dismay. A couple months later my car was parked in my driveway and someone was breaking into cars, and my car was vandalized again not my fault. On both occasions I was assured by the agent my rates would not go up as both of these incidents were not my fault. I got a letter yesterday from the insurance company that they will not be renewing my insurance policy. This is wrong I ask why and and the agent did not understand themselves and even stated I see neither claim was a fault of your own. This is very upsetting as we had switched insurance companies after being with Allstate for years, and now I am being told my insurance rates can go up because we are being told that they are cancelling us. I am very disappointed in State Farm and feel they are only money hungrey and as long as you don't have a claim they will keep you but if you do and even if it is not your fault they ... Read More

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larue from algonquin, IL says:
September 18, 2012

Insurance Complaint against: Country Financial
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Cancellation
  • Underwriting - Forced Placement
  • Underwriting - Unfair Surcharge
  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Abusive Service
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Denial of Claim
  • Claim Handling - Unjustified Accusations
  • General - I feel abused by this company
Country Mutual Insurance Company Donna Tonovits is our agent for the past 8 years or so. I was in the hospital for weeks I called my agent to let her know how very ill I was and I need her to split our 3 cars to separate bills. And I was not getting my mail and needed my acc. num. and amount of payments send to me email I was in hosp. from July 26 thru Aug 25. I got nothing till Sept 4th an email that stated the perm. On my caddie was due in the amount of 289.00 a lot for just one car well my pol. was canceled 9/9 five days later by the way on Sunday. Now I might be home but have home nurse coming to my home and still very sick you would think my agent would care enough to give me a call.....I have all together 26 pol. with her and own several properties. She has been our agent for several years and the last 2 to 3 years have been not good. My husband had a fender bender on 9/11 I called Donna and she said to call her assistant Jill in the morning to pay perm. First b4 we call in accident. Well wrong acc num was given and wrong amount to pay to she also said we were covered and payment was only 6 days late......Now due to that country will not cover accident how dare they. I spend about 40,000.00 a year in insurance coverage n... Read More

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sara from punxsutawney, PA says:
September 18, 2012

Insurance Complaint against: Erie Insurance Group
Coverage Type: Homeowners Insurance

  • Underwriting - Refusal to Insure
My 15 lb dog bit me 4 years ago and the company said they would not insure me because he might bite someone else. This was from Sarvey Insurance Brokers in Punxsutawnrey PA She said none of their companies would insure me. I explained how it happened that it was my fault but I don't know how this employee explained it to whoever she talked to. I have to tell everyone I know that if you are honest it does not pay. I have insurance but wanted to change. Just wanted other people to know this. It never came up in my 40 years of having insurance.... Read More

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Shawn says:
February 5, 2013 at 4:15 PM

I will tell you that this is consistent with Erie's policy. Dog bite history is a huge liability and most insurance companies will not write you if you tell them the dog bit you. Being honest is still the right thing to do, but insurance companies assess risk. In their mind, any incident with a dog is risky. Your dog may never bite anyone again, but most are not willing to take that risk.

Alex from tewksbury, MA says:
September 17, 2012

Insurance Complaint against: Colonial Life & Accident Insurance Company
Coverage Type: Disability Insurance

  • Claim Handling - Denial of Claim
On 8/23/12 I was on my way to work and bent over to pick something up off the ground. I fell to the ground and could not get back up for about 20 min. I went immediately to the doctors that day and he wanted to get a MRI ASAP on my back. The doctor told me I could not work for at least two full weeks and to seek physical therapy. I had a doctor’s note that stated that I was not medically fit for work. I did what the doctor told me and had to take the time off of work to get better. I pay colonial life 150.00 a month for accident coverage and my policy states that this starts on the first day out of work due to injury. After 12 days they denied my claim because my doctor did not check off accident on the form. They are also saying that on 6/29/12 I had an x-ray on my back and it was pre-existing. As you can see it was only 2 months and when I had the x-ray because my back was just hurting and not to the extent that I could not work. I feel that this company is fraud and just takes your money. I have had this company and been paying 1800 a year and a total of 9000 to them I should be compensated for my time out of work. This company is a joke.... Read More

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john from boynton beach, FL says:
September 17, 2012

Insurance Complaint against: Universal American Corporation
Coverage Type: Homeowners Insurance

  • Claim Handling - Unsatisfactory Settlement/Offer
I am with universal property and casulty insurance company out of fort lauderdale. I had substatial roof damage and which resulted in substatial interior damage to my home after Issac. They sent out an adjuster which concluded that my roof would not be covered because I did not regularly maintain the roof. I have never heard that you had to maintain a roof on a regular basis. I have had a public adjuster come out and they have estimated my damage in excess of $34,000. The insurance company says they are willing to give me $2800 after my deductible. I pay a lot each year for coverage and am appalled at what this insurance company is trying to get away with. Never had a claim in the many years that i have been insured. I NEED YOUR HELP... Read More

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Brittany from Indianapolis, IN says:
September 16, 2012

Insurance Complaint against: Colonial Life & Accident Insurance Company
Coverage Type: Life Insurance

  • PolicyHolder Service - Delays/No Response
  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delays
  • Claim Handling - Denial of Claim
My mother (veronica bailey) had a accidental life insurance policy with this company for a little over 2 yrs she was recently murdered June 5th 2012. By my father and then he took his own life. this insurance company is telling me that the police report ive sent them is not enough they need more details. pretty much saying they need to know she did notprovoke the situaton. REALLY!!!!! This makes me sick my mother was 41 years old with 3daughters and 2 grandchildren! Do u really think she wanted her life raken from her!!!!!! Absolutly not. we need justice this is horrible!!! All i can say is i am discusted... Read More

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Albert from Chesterfield, MO says:
September 16, 2012

Insurance Complaint against: Markel Corporation
Coverage Type: Life Insurance

  • Claim Handling - Fraud
The life insurance AGENT, HAROLD L. WHITNEY, (who had his license revoked in JEFFERSON CITY, MISSOURI, for STEALING) forged my name for LOAN REQUESTS from cash value from my ""ENDOWMENT POLICIES"". I have written the company many many times, and of course they say everthing is all right. It took me many years to find this out,as I did not know about life insurance at that time. I found out about life insurance on the internet. I signed the front of the policy without reading the back. I sent the company a check for $25.00 for a copy of my policy, as I could not find it. When I received the copy, the officers that approved the policy, their names were intenionally stamped over their names so I could not read them. The AGENT deposited said checks in his checking account with my name on them. I think the AGENT called the SERVICE CENTER, and one or two officers had to sign for the request for funds to be withdrawn from the cash value.... Read More

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peter from shrewsbury, NJ says:
September 15, 2012

Insurance Complaint against: Andover Companies (the)
Coverage Type: Homeowners Insurance

  • Underwriting - Cancellation
  • Underwriting - Nonreneweal
  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Abusive Service
  • PolicyHolder Service - Inadequate Reimbursement
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Unjustified Accusations
  • General - I feel abused by this company
Where do i begin with this joke of a company. Was covered for over 10 years - files no claims. Then my house was burglarized. They sent Raymond Serafin of Serafin Associates - Wall, NJ to adjust the claim. Down hill form there. Serafin was rude, abusive and showed little interest in adjusting the claim. He asked for receipts and serial numbers for all items stolen. Found out later that the policy does not require this at all. But that does not matter - It's Serafin's way or the highway. I tried to complain to Andover but they wouldn't even take my calls. i don't know who is worse - Andover or their go-to private adjuster Serafin. Ended up suing them both, and forced them to make a fair settlement. In my opinion they work as a tag team to screw the policy holder. Stay away from both.... Read More

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I have an Insurance Complaint!
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