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larue from algonquin, IL says:
September 18, 2012

Insurance Complaint against: Country Financial
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Cancellation
  • Underwriting - Forced Placement
  • Underwriting - Unfair Surcharge
  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Abusive Service
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Denial of Claim
  • Claim
Country Mutual Insurance Company Donna Tonovits is our agent for the past 8 years or so. I was in the hospital for weeks I called my agent to let her know how very ill I was and I need her to split our 3 cars to separate bills. And I was not getting my mail and needed my acc. num. and amount of payments send to me email I was in hosp. from July 26 thru Aug 25. I got nothing till Sept 4th an email that stated the perm. On my caddie was due in the amount of 289.00 a lot for just one car well my pol. was canceled 9/9 five days later by the way on Sunday. Now I might be home but have home nurse coming to my home and still very sick you would think my agent would care enough to give me a call.....I have all together 26 pol. with her and own several properties. She has been our agent for several years and the last 2 to 3 years have been not good. My husband had a fender bender on 9/11 I called Donna and she said to call her assistant Jill in the morning to pay perm. First b4 we call in accident. Well wrong acc num was given and wrong amount to pay to she also said we were covered and payment was only 6 days late......Now due to that country will not cover accident how dare they. I spend about 40,000.00 a year in insurance coverage n... Read More

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sara from punxsutawney, PA says:
September 18, 2012

Insurance Complaint against: Erie Insurance Group
Coverage Type: Homeowners Insurance

  • Underwriting - Refusal to Insure
My 15 lb dog bit me 4 years ago and the company said they would not insure me because he might bite someone else. This was from Sarvey Insurance Brokers in Punxsutawnrey PA She said none of their companies would insure me. I explained how it happened that it was my fault but I don't know how this employee explained it to whoever she talked to. I have to tell everyone I know that if you are honest it does not pay. I have insurance but wanted to change. Just wanted other people to know this. It never came up in my 40 years of having insurance.... Read More

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Shawn says:
February 5, 2013 at 4:15 PM

I will tell you that this is consistent with Erie's policy. Dog bite history is a huge liability and most insurance companies will not write you if you tell them the dog bit you. Being honest is still the right thing to do, but insurance companies assess risk. In their mind, any incident with a dog is risky. Your dog may never bite anyone again, but most are not willing to take that risk.

Alex from tewksbury, MA says:
September 17, 2012

Insurance Complaint against: Colonial Life & Accident Insurance Company
Coverage Type: Disability Insurance

  • Claim Handling - Denial of Claim
On 8/23/12 I was on my way to work and bent over to pick something up off the ground. I fell to the ground and could not get back up for about 20 min. I went immediately to the doctors that day and he wanted to get a MRI ASAP on my back. The doctor told me I could not work for at least two full weeks and to seek physical therapy. I had a doctor’s note that stated that I was not medically fit for work. I did what the doctor told me and had to take the time off of work to get better. I pay colonial life 150.00 a month for accident coverage and my policy states that this starts on the first day out of work due to injury. After 12 days they denied my claim because my doctor did not check off accident on the form. They are also saying that on 6/29/12 I had an x-ray on my back and it was pre-existing. As you can see it was only 2 months and when I had the x-ray because my back was just hurting and not to the extent that I could not work. I feel that this company is fraud and just takes your money. I have had this company and been paying 1800 a year and a total of 9000 to them I should be compensated for my time out of work. This company is a joke.... Read More

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john from boynton beach, FL says:
September 17, 2012

Insurance Complaint against: Universal American Corporation
Coverage Type: Homeowners Insurance

  • Claim Handling - Unsatisfactory Settlement/Offer
I am with universal property and casulty insurance company out of fort lauderdale. I had substatial roof damage and which resulted in substatial interior damage to my home after Issac. They sent out an adjuster which concluded that my roof would not be covered because I did not regularly maintain the roof. I have never heard that you had to maintain a roof on a regular basis. I have had a public adjuster come out and they have estimated my damage in excess of $34,000. The insurance company says they are willing to give me $2800 after my deductible. I pay a lot each year for coverage and am appalled at what this insurance company is trying to get away with. Never had a claim in the many years that i have been insured. I NEED YOUR HELP... Read More

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Brittany from Indianapolis, IN says:
September 16, 2012

Insurance Complaint against: Colonial Life & Accident Insurance Company
Coverage Type: Life Insurance

  • PolicyHolder Service - Delays/No Response
  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delays
  • Claim Handling - Denial of Claim
My mother (veronica bailey) had a accidental life insurance policy with this company for a little over 2 yrs she was recently murdered June 5th 2012. By my father and then he took his own life. this insurance company is telling me that the police report ive sent them is not enough they need more details. pretty much saying they need to know she did notprovoke the situaton. REALLY!!!!! This makes me sick my mother was 41 years old with 3daughters and 2 grandchildren! Do u really think she wanted her life raken from her!!!!!! Absolutly not. we need justice this is horrible!!! All i can say is i am discusted... Read More

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Albert from Chesterfield, MO says:
September 16, 2012

Insurance Complaint against: Markel Corporation
Coverage Type: Life Insurance

  • Claim Handling - Fraud
The life insurance AGENT, HAROLD L. WHITNEY, (who had his license revoked in JEFFERSON CITY, MISSOURI, for STEALING) forged my name for LOAN REQUESTS from cash value from my ""ENDOWMENT POLICIES"". I have written the company many many times, and of course they say everthing is all right. It took me many years to find this out,as I did not know about life insurance at that time. I found out about life insurance on the internet. I signed the front of the policy without reading the back. I sent the company a check for $25.00 for a copy of my policy, as I could not find it. When I received the copy, the officers that approved the policy, their names were intenionally stamped over their names so I could not read them. The AGENT deposited said checks in his checking account with my name on them. I think the AGENT called the SERVICE CENTER, and one or two officers had to sign for the request for funds to be withdrawn from the cash value.... Read More

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peter from shrewsbury, NJ says:
September 15, 2012

Insurance Complaint against: Andover Companies (the)
Coverage Type: Homeowners Insurance

  • Underwriting - Cancellation
  • Underwriting - Nonreneweal
  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Abusive Service
  • PolicyHolder Service - Inadequate Reimbursement
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Rude/Abusiv
Where do i begin with this joke of a company. Was covered for over 10 years - files no claims. Then my house was burglarized. They sent Raymond Serafin of Serafin Associates - Wall, NJ to adjust the claim. Down hill form there. Serafin was rude, abusive and showed little interest in adjusting the claim. He asked for receipts and serial numbers for all items stolen. Found out later that the policy does not require this at all. But that does not matter - It's Serafin's way or the highway. I tried to complain to Andover but they wouldn't even take my calls. i don't know who is worse - Andover or their go-to private adjuster Serafin. Ended up suing them both, and forced them to make a fair settlement. In my opinion they work as a tag team to screw the policy holder. Stay away from both.... Read More

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Vincent from Oakville, CT says:
September 15, 2012

Insurance Complaint against: The Travelers Companies
Coverage Type: Homeowners Insurance

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Denied Access to Services
  • PolicyHolder Service - Inadequate Reimbursement
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delay
Hello. My name is Vincent Longo. I am looking for a lawyer and going to contact the local news agencies. I put in a claim for freak hail storm we had in town in July. I had a "storm chaser" quote, and my brother and brother-in-law are both contractors also. I have about 28k to 36k of damage to my house and that's what it will run to fix just the house. That is not including picnic set, shed damage, car damage, tree damage, etc... My adjuster shows up early and decides to go up on my roof without me even being there. I told him several times to wait till I got there, of course there was traffic on the highway at a stand still due to an accident.. So... this professional procedes to call me back and let's me know he has not seen any damage on my roof or my siding and he is writing a report and submiting it. I blew my lid and sped home as fast as I could and also told him "DO NOT LEAVE, I WILL HOLD YOUR HAND AND WALK YOU AROUND THE HOUSE AND POINT OUT EVERY SINGLE DENT!!!" So need less to say, when I got home, he had left. I called and reported him to his supervisor and the regional supervisor.. So I thought.. Both men reassured me someone would call me back within a few hours.. Well 48 hours went by and I called them both back.. The... Read More

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Jasmine from Chicago, IL says:
September 13, 2012

Insurance Complaint against: Esurance
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delays
  • Claim Handling - Unjustified Accusations
  • General - I feel abused by this company
I purchased a vehicle June 2012 from a Craigslist advertisement. I immediately called Esurance to get full coverage. On July 18, 2012, while driving I was struck by another driver, the police were called, a report was made and there was also a witness on scene. A few weeks later I received a call from Esurance stating they were going to total out my car but I could keep it minus the salvage amount. I decided to take them up on that offer to keep my vehicle and be paid a lesser amount. Following the accident, I suffered pain and was unable to be as active with my children. Despite that we already had a trip planned to disney world which I wasnt going to make them miss. We went on the trip as scheduled althogh I was unable to enjoy it. Upon our return on August 4, there was a horrible storm in the Chicago area, which we hadnt experienced in months, while driving my roof began to leak and I utilized me and my childrens jackets to soak up the rain and plastic bags to attempt to catch the rain. Debris was flying all over and hit the front of my vehicle braking part of the mount on the windshield. I called into Esurance to make a claim and was informed by the agent that I may need to do a seperate claim for the water damage due to it ... Read More

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Sherilyn from Westfield, IN says:
September 13, 2012

Insurance Complaint against: USAA
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
It has been over a year since I was involved in an automobile accident, which was not my fault, the police report proved 100% the fault of the other driver. Despite the documents signed for them to request medical records and bills, I had to gather, pay for and send all the medical records to the USAA insurance adjuster. Instead of telling me of all the medical records the USAA insurance adjuster needed at one time, they requested them individually. I would get records from one provider, and then I would hear that they can not move forward because they needed another. Delaying any possibility of settlement for months. Despite weekly if not more often phone calls, I would only hear back from the USAA insurance adjuster monthly. Every time the USAA insurance adjuster was supposed to fax something to me, it was at least three times, I would hear that it was done, it wasn't and the final time I had to call, and say I was at the fax machine, do it now, and only then would I get it. Due to the accident I could not walk for nearly three weeks, and afterwards needed assistance walking for an additional ten weeks, and USAA insurance, thought that my expenses for a care provider was unnecessary. When you can't take care of yourself, wh... Read More

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