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Randall from West Terre Haute, IN says:
September 19, 2013

Insurance Complaint against: State Farm Insurance
Coverage Type: Homeowners Insurance

  • Underwriting - Cancellation
  • Underwriting - Nonreneweal
  • PolicyHolder Service - Inadequate Service
  • General - I feel abused by this company
I am on disability because of a massive heart attack in 2008, thus I am on a fixed income. A couple of days ago I get a letter from my mortgage company telling me that my homeowners insurance policy would not be renewed. I had not heard anything about this from my State Farm agent, so you can imagine my surprise. The reason for non-renewal is 2 claims I had to report because of weather damage. The first claim was 6/21/2010 caused by a storm that caused wind and hail damage to my home, $8,180.70 was paid out to replace the roof that had been damaged so severely that it had to be replaced, this also included some other structural damage. The second claim was from a lightning strike that struck my furnace and literally burnt all the wiring to a crisp, fortunately the fire was contained to the furnace and the home was not burnt to the ground. On the second claim State Farm paid out $1,650.00 this claim was filed 05/18/2011. These are the only times that State Farm paid out anything. I have been with State Farm since 2005. Do I have any recourse here? Every insurance company can see past history and I have been told they will not insure me. I have been paying over $160.00 a month for homeowners and auto insurance.... Read More

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Name Witheld due to Health Care Privacy from Fountain Valley, CA says:
September 18, 2013

Insurance Complaint against: Blue Cross and Blue Shield Association
Coverage Type: Health Insurance

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • Claim Handling - Delays upon Delays
As a medical biller this is the most frustrating company to deal with! It amazes me how they can process and deny a claim within a week but to process a pay a claim takes months! Been getting the run around for a surgery that was performed in April and they still haven't paid the claim. I swear their motive is deny all large dollar claims. So you can spend endless hours on the phone talking to incompetent people that tell you its in process!!... Read More

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Bess from St.Augustine, FL says:
September 18, 2013

Insurance Complaint against: Allstate
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Cancellation
I've been with Allstate insurance for over 17 years. A couple of months ago I co-signed on a car loan for a family member and because that family member does not live in my same household Allstate is dropping me!!!!!!!!... Read More

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Deira from Buda, TX says:
September 17, 2013

Insurance Complaint against: GEICO
Coverage Type: Homeowners Insurance

  • Underwriting - Premium Too High
  • Underwriting - Unfair Surcharge
  • PolicyHolder Service - Inadequate Reimbursement
  • General - I feel abused by this company
Geico uses Wellington Risk for Companion Property & Casualty for underwriting in the state of Texas. I purchased my policy last year and they were great, when my escrow account paid them this year I noticed the premium was higher then got a letter from my mortgage company telling me my policy had been changed... apparently they decided the cost to rebuild my home was no longer as much as I had it insured for so my coverage amount dropped, yet my rate went UP >?!!!< When I asked about this they told me that was standard and even though I haven't had a claim, had only had the house a year, and paid on time they felt I was over insured and prices had changed. I immediately found new coverage (better coverage at 3/4 of my original premium through AAA) and cancelled my policy only 10 days into the policy term. When I got my refund check, they not only charged me a FULL month of premium but a cancellation fee (they called it an administration fee) that was a full 25% of my premium. Do your homework on these guys, Geico should be ashamed cuz they lost not only a long term auto policy holder, but the rest of my family too.... Read More

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Roger from DOWNERS GROVE, IL says:
September 17, 2013

Insurance Complaint against: Allstate
Coverage Type: Homeowners Insurance

  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Denial of Claim
I HAD HAIL DAMAGE ON MY ROOF,VENTS AND FLASHING. FROM A WELL DOCUMENTED TORNADO AND STORM. DOWNERS GROVE,IL TOPS OF MY TREES WHERE RIPPED OFF AND LIMBS STILL LAY IN THE TOPS OF MY TREES. TREES TOOK OUT MY CHAIN LINK FENCE IN WHICH A TREE ALSO FELL DOWN. ALL MY NEIGHBORS HAVE HAD THEIR ROOFS REPLACED BECAUSE OF THE STORM. I HAD SHINGLES RIPPED FROM MY ROOF BECAUSE OF WIND FROM THE TORNADO............ ALLSTATE CLAIMS I DIDN'T HAVE ANY DAMAGE-WHOLE STORM WENT AROUND MY HOUSE AND THE HAIL ONLY HIT MY VENTS,NOT THE SHINGLES! ALLSTATE CLAIMS THE SHINGLES.FLASHING AND VENTS ARE NOT DAMAGED AND EVEN TOOK PICTURES OF THE ROOF WITH THE DAMAGE AND STATES THAT THEIR IS NOT ANY DAMAGE BUT CUTS A CHECK FOR THE TREES TO BE CLEANED UP AND FOR THE FENCE I REPAIRED, AND FOR THE SHINGLES THE WHERE RIPPED OFF THE HOUSE!!!!!! BUT NOT FOR THE WHOLE ROOF THEY ONLY WANT TO PAY ABOUT 1/4 OF WHAT DAMAGE HAS BEEN DONE. THEY DRAGGED THEIR FEET WITH PAY OUTS AND CLAIMS TO MAKE YOU THINK THEY ARE WORKING WITH YOU AND THEN TO YOUR SURPRISE IF THE FINE PRINT OF YOUR POLICY, YOU HAVE PASSED YOUR CLAIM TIME. BUT THEY WOULD STILL SEND PEOPLE OUT AND CUT $70.00 CHECKS TO THINK YOUR GETTING SOME PLACE WITH YOUR CLAIM. I HAVE BEEN RIPPED OFF BY THIS COMPA... Read More

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Jack from breckenridge, MI says:
September 17, 2013

Insurance Complaint against: Auto-Owners Insurance
Coverage Type: Renters

  • Claim Handling - Denial of Claim
I have renters insurance through auto owners in Lake City Michigan A main water line broke in my front yard it was on a Sunday an took 5 hours to shut the water off in the meantime must have been hundreds if not thousands of gallons of water running over my basement wall so I called the insurance company in lake city an talked to the agent well he said he had no idea about renters insurance wow you sell renters in insurance and do not know what your selling glad he is not my doctor any way I waited 5 hours an he still did not call me back so I called him he said the traverse city agent was out to lunch oh my out to lunch for 5 hours so I called him back I am told now after paying on this insurance policy with $26,000 coverage for over 10 years its called ground water leakage never heard of this thousands of gallons an called ground water leakage agent said they do cover sewer back up well a sewer back up must to be like catrina the agent said he would send me a copy I said I have my policy here an no mention of that so I called main office in mt pleasant very nice people there but he told me in a nice way I was screwed now I understand when you see all these people on tv with no insurance it sure is a waist you... Read More

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Marquita from Rock Hill, SC says:
September 13, 2013

Insurance Complaint against: General Direct Insurance
Coverage Type: Liability Insurance

  • PolicyHolder Service - Delays/No Response
My rims were stolen off of my car, I filed a claim and Direct treated me as if I was a criminal trying to rip them off and to add insult to injury they only offered $1,000 coverage for rims that cost me $2800.00 radio and tv which was well over $700.00.......I wasnt advised by the Agent to get additional coverage for my vehicle or accessories. I have been waiting over a week to hear from someone abt my claim. Everytime I call I get the run around and no response at all.... Read More

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Dzhamal from Beaverton, OR says:
September 12, 2013

Insurance Complaint against: Progressive
Coverage Type: Renters

  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Inadequate Reimbursement
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Unsatisfactory Settlement/Offer
Hi, this is Amy. I am actually Dzhamal's girlfriend, and I am just tired. Of seeing him going through this. The apartment complex where he lived, got on fire (Neighbors)So, his place actually got terrible smoke damage, his furniture, electronics, clothes. Apartment manager told them to move out, because they will be changing the roof and working on appartment. Dzhamal called, left messages, no one called back. Red cross actually got him and his family a hotel. Then insurence got hold of him, later with no call backs untill he actually called the main number and told them this is not right! Well, last week he told his claim worker Michael that he need to have his staff out by Wednesday, which is today. And his claim rep, saying he didn't know about it. So, contacted the cleaning company, and told Dzhamal, because it's a last minute packing/moving it might cost him over 15k, and 15k is only what he got under his policy. Dzhamal didn't want to risk to pay out of pocket, if it will be more then 15k. And agreed to pack evething himself. But then actually cleaning company called him back, and said we are not going to clean it, because we are not packing it. Then we talked to other cleaning company, they said this whole proce... Read More

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Margaritte from Charleston, SC says:
September 11, 2013

Insurance Complaint against: State Farm Insurance
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Denial of Claim
went to a appointment on aug 15th the weather was pretty bad out of no where the rain started and I turned on my wipers and the tried to crack my windows than lightning hit my car, no wipers no windows no horn,signals etc called my insurance office they told me to take my car to the shop to get a diagnostic ran first to be sure t was lightning, I did called my insurance back and they set me up with a claim number and all. I took my car to the shop to be inspected, it sat there for a week, finally the shop called to express the concern with it being there for this period of time. so I picked it up and returned the rental. mailed all the paperwork to state farm along with the diagnostic they ran on the car along with the paid fee for the service they did per my insurance, only to get a letter stating they denied my claim still having issues with my car no other choice but to write a letter to the department of insurance... Read More

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CYNTHIA from CASTRO VALLEY, CA says:
September 11, 2013

Insurance Complaint against:
Coverage Type: Liability Insurance

  • Claim Handling - Denial of Claim
I HAVE PAID PREMIUMS TO THIS COMPANY FOR A LONG TIME. I WAS TOLD BY THEM TO IGNORE THE LETTER FROM THE LENDER AND NOW THEY HAVE FILED A LAWSUIT AGAINST MY COMPANY IN VIRGINIA. THEY FORWARDED ME AN EMAIL BASCICALLY SAYING THAT I WAS NOT COVERED IN MY ERRORS AND OMISSIONS INSURANCE. I OWN A MORTGAGE COMPANY AND THAT IS WHY I OBTAINED THE INSURANCE, FOR THINGS LIKE THIS. PLEASE ADVISE. THANK YOU.... Read More

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