Leslie's complaint:
September 25, 2012

Insurance Company: Allstate
Coverage Type: Auto/Boat/Motorcycle

• PolicyHolder Service - Inadequate Service
• PolicyHolder Service - Delays/No Response
• Claim Handling - Delays upon Delays
• Claim Handling - Fraud

I've been with Allstate since 1993 and never had any problems when my agent Wifred collins handled everything. Since 2006, I've had issue after issue in resolving 2 things. First, I must say, we had full auto insurance coverage and both cars were paid for. The first issue involved someone stealing my car from Douglas County GA, Douglassvile. Police report sent to Allstate(Dione at 255 village Place 430, Marietta, ga 30067) and the Tags were cancelled immediately in Cobb County. I never heard back from the police or the insurance in regards to my Nissan Sentra 1994. The other issue involved a 1996 Saab, A person ran into off a hill, yet the police gave me the ticket. The driver of the other vehicle falsified his information (contact and insurance) and we were unable to contact him. This incident occurred in Cobb County in 2007. Two weeks ago, another insurance agent contacted my sister stating she needed to sign off on paperwork in regardds to the 2007 accident, and stated they had to pay doctors bills for the other driver- who falsified his polcie report and the address was incorrect. No one from Allstate contacted me, yet, I was th driver. Also, I heard on Lawyertalk, insurance companies have a 38 day window for a person to sign-off on settlements/claims with them. This week, I contacted Allstate again for all paperwork to be sent to me in regards to Nissan Sentra 94 and Saab 96 and she informed to contact the Alltate claims office via a 1800 and she stated that my Nissan sentra white 1994(Tag 606SRG, Cobb County) did not have a claim number and the Sabb is the only car with a claim in regards to the information I am requesting. The polcie report in regards to the stolen vehicle was faxed to her and she verified that she received the report.

0 0

Tweet