Insurance Complaints - InsuranceComplaint.com

Connie from Jacksonville, FL says:
August 31, 2013

Insurance Complaint against: Allstate
Coverage Type: Flood Insurance

PolicyHolder Service - Incompetent Employees
PolicyHolder Service - Delays/No Response
General - I feel abused by this company

I began trying to obtain flood insurance from the Allstate agent who writes my homeowners insurance on July 2013. My mortgage co. Is requiring this coverage and time is of the essence. I followed my agents directions and got an elevation certificate on July 12 2013 and mailed to agent that day. Agent calls me the next week and says photos with certificate need to be in color. I sent color photos immediately. Did not hear from agent for 2 weeks so called to see how things were going. Turned out they "forgot" to send my Application in. As of August 31 I still have no flood ins. Due to many mistakes by agent in application process. The agent is ever in his office and his secretary can barely answer a phone Much less remember who I am or what I need. I am now in touch directly with allstate and at expense and time I cannot afford I am trying to fax info to them because agent failed to do his job!... Read More

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keke from Williamsburg, VA says:
August 30, 2013

Insurance Complaint against: Alfa Homeowners
Coverage Type: Auto/Boat/Motorcycle

Underwriting - Premium Too High
Underwriting - Refusal to Insure
Underwriting - Cancellation
Underwriting - Nonreneweal
Underwriting - Forced Placement
Underwriting - Unfair Surcharge
PolicyHolder Service - Inadequate Service
PolicyHolder Service - Incompetent Employees
PolicyHolder Service - Delays/No Response
PolicyHolder Service - Payment Not Credited
PolicyHolder Service - Denied Access to Services
PolicyHolder Service - Abusive Service
PolicyHolder Service - Inadequate Reimbursement
PolicyHolder Service - Unfair Negotiation
Claim Handling - Rude/Abusive Adjuster
Claim Handling - Delays upon Delays
Claim Handling - Unsatisfactory Settlement/Offer
Claim Handling - Fraud
Claim Handling - Denial of Claim
Claim Handling - Unjustified Accusations
Marketing & Sales - Misleading Advertising
Marketing & Sales - Misrepresentation
Marketing & Sales - High Pressure Tactics
General - I feel abused by this company

as of febuary 2012 threw july 14 we had liability insurance on are 20003 honda oddsey & 96 dodge ram after that we changed are policy to full coverages with alfa insurance on july 15 2012..as of augest 22 2013 we got in a car accident unand now the alfa insurance is refuseing to fix are 2003 honda oddsey they giving us the run a round every time me are my wife call them.also when we talk to Insurance Doctor here in Williamsburg virginia on momticello Ave.they just keep lieing to us over and over.we are very sick and tired of all there games something needs to be done about all there lies and games they keep playing.... Read More

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keke says:
August 30, 2013 at 3:57 AM

i hope others read this and it don't happen to them.

jose from plantation, FL says:
August 29, 2013

Insurance Complaint against: Citizens Property Insurance Co
Coverage Type: Homeowners Insurance

Underwriting - Forced Placement
Claim Handling - Unsatisfactory Settlement/Offer
Claim Handling - Denial of Claim
General - I feel abused by this company

I live in Plantation, Florida. My insurance carrier was Citizens Insurance whom send out a inspector for wind mitigation. Inspector Abul El Hallak report the wrong & incorrect information of my house. After long exhausting complaints of wrong doing, the citizen insurance company did not care. This incompetent inspection force me to switch to inferior insurance company because of increased rates at my renewal. Florida Peninsula Insurance is now my carrier. Lo and behold = my house problem = "Concrete slab water Leak". I called the plumber immediately. They spent several hours tracking and stopping the leak. There is a lot of water damage and the water pipe has to be rerouted. Lo and behold, I call Florida Peninsula claim, they send out inspector not once but twice. but the second inspector is a general contractor that I must use to do my repairs. According to Florida Peninsula they have the right to use they contractor to repair the damage. I contact a public advocate, and we ask for the repair scope, to find out their scope are low ball and insufficient. And with no plumbing repair cost added! This is where I learn the insurance company three D's (motto)"Delay, Denied, Defense." I a working man and don't have time for this nonse... Read More

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Rachael says:
August 30, 2013 at 8:52 AM

I have worked in the insurance industry in Florida for over 15 years. No insurance company will cover the repair to the plumbing, as that is general maintenance. Most will cover the water damage. Florida Peninsula and a few others require you to use their contractors as a way to help keep insurance premiums lower. You may want to contact the state Insurance Consumer Services at 877-693-5236 regarding the estimates. I noticed you included Forced Placement in your complaint issue. Forced Placement is when your mortgage company chooses the insurance company for you and the premiums are usually two to three times what you were paying with a private company that you chose.

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Hannah from tampa, FL says:
August 29, 2013

Insurance Complaint against: Citizens Property Insurance Co
Coverage Type: Homeowners Insurance

Underwriting - Cancellation

They cancelled me for $9????? Are you serious?! overnight chat me $27.67 I'm so pissed at this company so horrible!!!!... Read More

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Veronica from Winter Springs, FL says:
August 29, 2013

Insurance Complaint against: Allstate
Coverage Type: Auto/Boat/Motorcycle

General - I feel abused by this company

I have been with Allstate for 27 years and have been a safe driver a majority of that time. I recently asked an agent why I don't get safe driver bonuses and was told they are only given to those who pay higher premiums. I feel this is quite discriminatory. A safe driver is a safe driver, those who cannot afford higher premiums should equally benefit. I find this to be more than unfair and unacceptable. Thank you for your attention. Veronica Shoaf... Read More

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Rachael says:
August 30, 2013 at 8:56 AM

You should be getting a Premier or Premier Plus discount on your policy as a safe driver. Yes, those "Bonuses" such as claim free checks or lowering your deductible every year do cost more premium in the long run. That is how the insurance companies can afford to offer them.

Earl from chicago, IL says:
August 27, 2013

Insurance Complaint against: John Hancock Insurance
Coverage Type: Life Insurance

Claim Handling - Delays upon Delays

My father has passed away recently and had three policies with John Hancock a Life ins. policy annuity ,and a mutual fund . Although all three were purchased at the same time by one agent they have yet to distribute any funds.I have gone to their office about 100 miles away because local agent only sell and cannot process a death benefit . I'm being told they can only process one claim at a time and after i collect from one they will file another . Everyone else has paid up while Hancock continues to keep my money . If they do this to a Million customers keeping $100,000.00 from each stalling payments adds up to a lot of money. It was all purchased under the John Hancock name this should be a seamless collection process and I believe this practice should be illegal .... Read More

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Norma from Elgin, TN says:
August 26, 2013

Insurance Complaint against: Allstate
Coverage Type: Auto/Boat/Motorcycle

Claim Handling - Rude/Abusive Adjuster
Claim Handling - Delays upon Delays
Claim Handling - Unsatisfactory Settlement/Offer
Claim Handling - Denial of Claim

My daughter was rear-end by an Allstate driver and sought treatment. Allstate adjuster fixed and pay for damages to car but will not cover the medical expensives. She was rude and stated my daughter was not injured. This was almost two years ago and we are still having problems and having unpaid medical bills. 3 Months another Allstate driver hit my daugther and Allstate denied the claim. She was rear-end by a sentor and DPS acknowledge it was the sentor's fault but Allstate continues to deny the claim.... Read More

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todd from lawrenceburg, KY says:
August 26, 2013

Insurance Complaint against: State Farm Insurance
Coverage Type: Auto/Boat/Motorcycle

Claim Handling - Denial of Claim

A guy backed into me setting at a red light. he had state farm insurance and admitted to the police it was his fault. It messed up my 99 saturn but i could still drive it. I had to call several state farm agents in the central Kentucky area before i found his agent(Bethany Hicks). I explained the situation and she said no problem, he had insurance and all i had to do was get her a police report.I did and then she wanted a estimate of the damage.I had to work in mexico for my job and got married ding this period.I did get her an estimate and everything was OK until a week later she called and said that her customer had passed away but i would be hearing from the claims dept at state farm very soon and everything was still OK. After a few days i didn't hear from statefarm so i called them and they said he didn't have insurance and so i was out in the cold and still driving a busted car. I have two complaints: If HE DIDNT HAVE INSURANCE WHY DID HIS CARD SAY HE DID and how can get proof that he didn't..he is no longer around say yes or no. My second issue is that if they had told me two months earlier when i first called that he didn't have insurance I could have worked out a deal with him or filed small claims against him.. Aft... Read More

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JUANITA from ASHEVILLE, NC says:
August 24, 2013

Insurance Complaint against: Universal American Corporation
Coverage Type: Homeowners Insurance

Claim Handling - Fraud

My insurance company hired a lawyer for me who then would not represent me . He helped the city of Asheville commit fraud knowing that they had done so. On August 2 we had a court appearance in which John Spainhour told me not to appear . I appeared and the same judge that had dismissed the case was present. The judge was shocked and shook his head. A surveyor came from Charlotte and JOHN gave him the figures that the city have I was able to talk with the surveyor before john and he told me the city had changed my deed. During the hearing they thought that I did not know that was the same Judge that issued the fake restraining order in the beginning. They allowed my neighbor to record my voice and that is against the law. My lawyer told me that we could not appeal the judge decision even though I know you can. Everything that has been done by universal has been against me and in favor of the city of Asheville. I have all the proof and they can not get their hand on it. Paul Swank have continued to tell me that we do not go after the city and I continue to tell him the truth is the truth. I am so disappointed in the agency that I should be able to trust against anyone. Is anyone honest anymore . I have all the proof.... Read More

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Piedmont Disaster Services says:
August 27, 2013 at 7:55 PM

You need to make a complaint to the Attorney's Bar in Raliegh and to the North Carolina Department of Insurance then find another attorney firm to represent you. In Ashville you can call Mike Wimer at the Ashville Law Group for advice. As I am in Charlotte I know that he can help you if it can be done. First things first. The insurance company is representing itself not nessissarily you. Also their is an appeals board in Ashville that if you think that their is some impropriatory you can have them look into it.

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thomas from st louis, MO says:
August 22, 2013

Insurance Complaint against: The Travelers Companies
Coverage Type: Homeowners Insurance

Claim Handling - Unsatisfactory Settlement/Offer
Claim Handling - Denial of Claim

i made a claim back in march for hail dammage and the adjuster came out and said the hail was to small to do any serious dammage but they still payed for 2 inside rooms ceilings to be removed and replaced the chimney cap and some gutter downspouts. after we resubmitted because i had 6 roofers come out and inspect and the 1 who would even try to repair was the roofer they suggested all the others wouldn't even try to repair. after i went through all of this they sent out a forensic engineer who told us that birds were trying to get seeds up from under the shingles. there are probably 6 of my neighbors who have replaced their roofs from the same hail storm i have already took out a loan and set up roofers to replace my roof i just wanted to help the next poor person because i thought travelers was a repetable company but i know better now. we are going to drop them as soon as the repairs are done on my house... Read More

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Piedmont Disaster Services says:
August 27, 2013 at 8:09 PM

Before you do the repairs you have several options here, First you as the homeowner can ask for apprasial. You can do this by hiring a Public Adjuster in your state. He or she gets a persentage of the claim after it is approved. If this fails you can hire an attorney in your state and bring suit for Bad Faith Claim Handling which usually brings in triple damages. Most attorney's will do this as a percentage of the claim. Most forensic enginners are in the pocket of the insurance company so they will write the report in favor of the insurance company not you. If you make a firm stance now the insurance company will not want to do a drawn out battle in court. If you read the manufacturers technical services bullitions It states that hail Damage is irreversable so it cannot be repaired the roof must be replaced. So if the granuals have been dislodged and have become disbonded your roof cannot be repaired. All of these are available online in all of the web-sites from the manufacturers look under hail damage and all warranty's are void no matter if it was just installed or not.

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