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Insurance Complaints - Let your Voice be Heard!

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jose from plantation, FL says:
August 29, 2013

Insurance Complaint against: Citizens Property Insurance Co
Coverage Type: Homeowners Insurance

  • Underwriting - Forced Placement
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Denial of Claim
  • General - I feel abused by this company
I live in Plantation, Florida. My insurance carrier was Citizens Insurance whom send out a inspector for wind mitigation. Inspector Abul El Hallak report the wrong & incorrect information of my house. After long exhausting complaints of wrong doing, the citizen insurance company did not care. This incompetent inspection force me to switch to inferior insurance company because of increased rates at my renewal. Florida Peninsula Insurance is now my carrier. Lo and behold = my house problem = "Concrete slab water Leak". I called the plumber immediately. They spent several hours tracking and stopping the leak. There is a lot of water damage and the water pipe has to be rerouted. Lo and behold, I call Florida Peninsula claim, they send out inspector not once but twice. but the second inspector is a general contractor that I must use to do my repairs. According to Florida Peninsula they have the right to use they contractor to repair the damage. I contact a public advocate, and we ask for the repair scope, to find out their scope are low ball and insufficient. And with no plumbing repair cost added! This is where I learn the insurance company three D's (motto)"Delay, Denied, Defense." I a working man and don't have time for this nonse... Read More

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Rachael says:
August 30, 2013 at 8:52 AM

I have worked in the insurance industry in Florida for over 15 years. No insurance company will cover the repair to the plumbing, as that is general maintenance. Most will cover the water damage. Florida Peninsula and a few others require you to use their contractors as a way to help keep insurance premiums lower. You may want to contact the state Insurance Consumer Services at 877-693-5236 regarding the estimates. I noticed you included Forced Placement in your complaint issue. Forced Placement is when your mortgage company chooses the insurance company for you and the premiums are usually two to three times what you were paying with a private company that you chose.

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Hannah from tampa, FL says:
August 29, 2013

Insurance Complaint against: Citizens Property Insurance Co
Coverage Type: Homeowners Insurance

  • Underwriting - Cancellation
They cancelled me for $9????? Are you serious?! overnight chat me $27.67 I'm so pissed at this company so horrible!!!!... Read More

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Veronica from Winter Springs, FL says:
August 29, 2013

Insurance Complaint against: Allstate
Coverage Type: Auto/Boat/Motorcycle

  • General - I feel abused by this company
I have been with Allstate for 27 years and have been a safe driver a majority of that time. I recently asked an agent why I don't get safe driver bonuses and was told they are only given to those who pay higher premiums. I feel this is quite discriminatory. A safe driver is a safe driver, those who cannot afford higher premiums should equally benefit. I find this to be more than unfair and unacceptable. Thank you for your attention. Veronica Shoaf... Read More

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Rachael says:
August 30, 2013 at 8:56 AM

You should be getting a Premier or Premier Plus discount on your policy as a safe driver. Yes, those "Bonuses" such as claim free checks or lowering your deductible every year do cost more premium in the long run. That is how the insurance companies can afford to offer them.

Earl from chicago, IL says:
August 27, 2013

Insurance Complaint against: John Hancock Insurance
Coverage Type: Life Insurance

  • Claim Handling - Delays upon Delays
My father has passed away recently and had three policies with John Hancock a Life ins. policy annuity ,and a mutual fund . Although all three were purchased at the same time by one agent they have yet to distribute any funds.I have gone to their office about 100 miles away because local agent only sell and cannot process a death benefit . I'm being told they can only process one claim at a time and after i collect from one they will file another . Everyone else has paid up while Hancock continues to keep my money . If they do this to a Million customers keeping $100,000.00 from each stalling payments adds up to a lot of money. It was all purchased under the John Hancock name this should be a seamless collection process and I believe this practice should be illegal .... Read More

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Norma from Elgin, TN says:
August 26, 2013

Insurance Complaint against: Allstate
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Denial of Claim
My daughter was rear-end by an Allstate driver and sought treatment. Allstate adjuster fixed and pay for damages to car but will not cover the medical expensives. She was rude and stated my daughter was not injured. This was almost two years ago and we are still having problems and having unpaid medical bills. 3 Months another Allstate driver hit my daugther and Allstate denied the claim. She was rear-end by a sentor and DPS acknowledge it was the sentor's fault but Allstate continues to deny the claim.... Read More

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todd from lawrenceburg, KY says:
August 26, 2013

Insurance Complaint against: State Farm Insurance
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Denial of Claim
A guy backed into me setting at a red light. he had state farm insurance and admitted to the police it was his fault. It messed up my 99 saturn but i could still drive it. I had to call several state farm agents in the central Kentucky area before i found his agent(Bethany Hicks). I explained the situation and she said no problem, he had insurance and all i had to do was get her a police report.I did and then she wanted a estimate of the damage.I had to work in mexico for my job and got married ding this period.I did get her an estimate and everything was OK until a week later she called and said that her customer had passed away but i would be hearing from the claims dept at state farm very soon and everything was still OK. After a few days i didn't hear from statefarm so i called them and they said he didn't have insurance and so i was out in the cold and still driving a busted car. I have two complaints: If HE DIDNT HAVE INSURANCE WHY DID HIS CARD SAY HE DID and how can get proof that he didn't..he is no longer around say yes or no. My second issue is that if they had told me two months earlier when i first called that he didn't have insurance I could have worked out a deal with him or filed small claims against him.. Aft... Read More

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JUANITA from ASHEVILLE, NC says:
August 24, 2013

Insurance Complaint against: Universal American Corporation
Coverage Type: Homeowners Insurance

  • Claim Handling - Fraud
My insurance company hired a lawyer for me who then would not represent me . He helped the city of Asheville commit fraud knowing that they had done so. On August 2 we had a court appearance in which John Spainhour told me not to appear . I appeared and the same judge that had dismissed the case was present. The judge was shocked and shook his head. A surveyor came from Charlotte and JOHN gave him the figures that the city have I was able to talk with the surveyor before john and he told me the city had changed my deed. During the hearing they thought that I did not know that was the same Judge that issued the fake restraining order in the beginning. They allowed my neighbor to record my voice and that is against the law. My lawyer told me that we could not appeal the judge decision even though I know you can. Everything that has been done by universal has been against me and in favor of the city of Asheville. I have all the proof and they can not get their hand on it. Paul Swank have continued to tell me that we do not go after the city and I continue to tell him the truth is the truth. I am so disappointed in the agency that I should be able to trust against anyone. Is anyone honest anymore . I have all the proof.... Read More

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Piedmont Disaster Services says:
August 27, 2013 at 7:55 PM

You need to make a complaint to the Attorney's Bar in Raliegh and to the North Carolina Department of Insurance then find another attorney firm to represent you. In Ashville you can call Mike Wimer at the Ashville Law Group for advice. As I am in Charlotte I know that he can help you if it can be done. First things first. The insurance company is representing itself not nessissarily you. Also their is an appeals board in Ashville that if you think that their is some impropriatory you can have them look into it.

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thomas from st louis, MO says:
August 22, 2013

Insurance Complaint against: The Travelers Companies
Coverage Type: Homeowners Insurance

  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Denial of Claim
i made a claim back in march for hail dammage and the adjuster came out and said the hail was to small to do any serious dammage but they still payed for 2 inside rooms ceilings to be removed and replaced the chimney cap and some gutter downspouts. after we resubmitted because i had 6 roofers come out and inspect and the 1 who would even try to repair was the roofer they suggested all the others wouldn't even try to repair. after i went through all of this they sent out a forensic engineer who told us that birds were trying to get seeds up from under the shingles. there are probably 6 of my neighbors who have replaced their roofs from the same hail storm i have already took out a loan and set up roofers to replace my roof i just wanted to help the next poor person because i thought travelers was a repetable company but i know better now. we are going to drop them as soon as the repairs are done on my house... Read More

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Piedmont Disaster Services says:
August 27, 2013 at 8:09 PM

Before you do the repairs you have several options here, First you as the homeowner can ask for apprasial. You can do this by hiring a Public Adjuster in your state. He or she gets a persentage of the claim after it is approved. If this fails you can hire an attorney in your state and bring suit for Bad Faith Claim Handling which usually brings in triple damages. Most attorney's will do this as a percentage of the claim. Most forensic enginners are in the pocket of the insurance company so they will write the report in favor of the insurance company not you. If you make a firm stance now the insurance company will not want to do a drawn out battle in court. If you read the manufacturers technical services bullitions It states that hail Damage is irreversable so it cannot be repaired the roof must be replaced. So if the granuals have been dislodged and have become disbonded your roof cannot be repaired. All of these are available online in all of the web-sites from the manufacturers look under hail damage and all warranty's are void no matter if it was just installed or not.

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Kay from Dixon, CA says:
August 22, 2013

Insurance Complaint against: Progressive
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Abusive Service
  • PolicyHolder Service - Inadequate Reimbursement
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
  • General - I feel abused by this company
My son had an accident in my car. They totaled the car. But because it was a Mercedes, they decided they were going to have the car. They offered me $2,500 for the car; but if I were to keep the car, it was going to cost me $8,000+. How can it be worth 5500 more when I take it? Then they refused to settle although I had an appraisal for the car for $25,000+, they were insistent that it was worth $15,000 then $17000 then at most $20,000. They were supposed to make me whole. It has been almost three years, and they have repeatedly refused to arbitrate the case fairly. They wanted to use an arbitrator that was a forensics expert! They also suggested a bus specialist. And then there was another person they wanted to use who was not a judge or neutral third party but was normally hired by insurance companies to arbitrate! I finally have hired an attorney. They are horrible! Three adjustors later, then I have a third one who is a manager in the insurance company. They have worked me nearly to death while I was suffering with my son's death and then my mother's death 10 months later.... Read More

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Tim from Round Rock, TX says:
August 21, 2013

Insurance Complaint against: Farmers Insurance Group
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Premium Too High
  • Underwriting - Cancellation
  • Underwriting - Nonreneweal
  • Underwriting - Unfair Surcharge
  • General - I feel abused by this company
Homeowners Insurance went up $400/yr and I decided to find a better and lower cost insurance. Policy was from 8/15/2012 to 8/15/2013. On July 29th I canceled the renewal and the policy canceled on 8/15/2013. I changed to a Better and Lower Cost Insurance policy that was effective on 8/15/2013. The previous year was paid in full with a annual payment. Now I receive a bill from Farmers for $113 on 8/20/2013 saying I have a balance owed. How could I possibly have a balance when the year was paid in full and I canceled/not renewed at the end of the policy. Well now they say since I canceled my Auto Policy on 1/1/2013 that I no longer had the Multiple policy discount and that is where the $113 comes from. I find it amazing that 8 months after the fact that they are just now billing me. Seems to be a response to the canceled policy doesn't it? Just another of the many reasons I dropped Farmers! By the way I saved about 50% when changing Auto Policies to another Insurance company. Can I charge them a surcharge for Poor Customer Service, Prices and Policies?... Read More

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Piedmont Disaster Services says:
August 27, 2013 at 8:13 PM

This is definatly a complaint to the Department Of Insurance in the state that you are in. Have them look into it because if you don't deal with it properly the insurance company will turn it over to a collection agency and it will adversly effect your credit. So don't let it go.

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