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Elizabeth from Eureka Springs, AR says:
June 21, 2014

Insurance Complaint against: Nationwide Mutual Insurance Company
Coverage Type: Flood Insurance

  • Claim Handling - Delays upon Delays
We had a total loss fire on 01/09/2014.We have given numerous recorded statements and an examination under oath.It seems that even after all of this we are asked for more documents weekly.The fire dept.,SHERIFF DEPT AND THEIR OWN INVESTIGATOR HAVE SAID NOTHING SUSPICIOUS ABOUT FIRE.We lost everything and our finances are stretched after 6 months and no end in sight to settlement.We get no answers other than they want mor documents.The adjuster says she will get update and call,but doesn\\\'t.The attorney continues to request more documents.I\\\'m at my wits end both financially and emotionally,but they don\\\'t care.... Read More

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Name Witheld due to Health Care Privacy from Eatonton, GA says:
June 09, 2014

Insurance Complaint against: Blue Cross and Blue Shield Association
Coverage Type: Health Insurance

  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Inadequate Reimbursement
I had a policy with Blue Cross and Blue Shield that was cancelling as of 06/1/14. I took a policy out on 5/25/14 to replace that policy. I made several calls, which is another story within itself, to BCBS concerning this matter. I even called BCBS after 5/25 but before 6/1 to ensure they had received the premium and was told that they had and asked if I needed to do anything about the old policy and was told that the policy would just cancel. Was never told that BCBS would also force place a policy and charge my account because my previous policy was on autodraft the new policy would just automatically draft my account. Which on 6/6 that was what happened my account was debited for 800/00+ dollars and through my account into a tail spin, when a transaction was declined on 6/8/14. I am on a fixed income and every penny accounted for. I contacted BCBS today 6/9 and was finally to by a supervisor, Brandon McLain(not sure about the spelling) that the only option I had was that the money would be sent priority which would take 5 to 7 business days. This is so upsetting when a company will give you the money they took at there leisure and has no regard to the poor personnel training, poor quality of company system, and just a lac... Read More

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Name Witheld due to Health Care Privacy from Chadbourn, NC says:
June 07, 2014

Insurance Complaint against: Blue Cross and Blue Shield Association
Coverage Type: Health Insurance

  • Underwriting - Cancellation
AT&T retiree 30yrs.in nov 2013 my policy was canceld by AT&T/bcbs, for default in pymnt which was unfounded.at&t eventually admitted it was an error on their part claims there was a computer glitch.because of their error my prescription coverage was canceled.after constantly dealing with them everyday for about a month it finally got corrected ( supposedly).jan 2014 it started all over again canceled again for the same reason default in payment which is incorrect again.i have reached my boiling point and am now reaching out too their complaint department I am now waiting for a response or help From them.this is very irritating when my payments are always paid and are on time.i am pleading for help From someone who can help me with this crisis.... Read More

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Name Witheld due to Health Care Privacy from Chadbourn, NC says:
June 07, 2014

Insurance Complaint against: Blue Cross and Blue Shield Association
Coverage Type: Health Insurance

  • Underwriting - Cancellation
AT&T retiree 30yrs.in nov 2013 my policy was canceld by AT&T/bcbs, for default in pymnt which was unfounded.at&t eventually admitted it was an error on their part claims there was a computer glitch.because of their error my prescription coverage was canceled.after constantly dealing with them everyday for about a month it finally got corrected ( supposedly).jan 2014 it started all over again canceled again for the same reason default in payment which is incorrect again.i have reached my boiling point and am now reaching out too their complaint department I am now waiting for a response or help From them.this is very irritating when my payments are always paid and are on time.i am pleading for help From someone who can help me with this crisis.... Read More

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Averagemom from Birmingham, AL says:
June 05, 2014

Insurance Complaint against: Protective Life
Coverage Type: Life Insurance

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Denial of Claim
  • Marketing & Sales - Misrepresentation
  • General - I feel abused by this company
If one of your employees made a mistake by misinforming a paying customer and omitting important product information and that mistake cost the customer half a million dollars, I have to believe that you would be willing to try to make that right for the customer. I have spent the last four years of my life trying to find anyone at Protective Life who has the same ethics and I cannot - and that extends all the way up to and includes CEO John Johns as well as several members of the Board of Directors. We purchased a “key employee” life insurance policy from Protective Life Insurance Corporation in order to help take care of our family and to be able to continue our family business if anything were to happen to our family patriarch, my father-in-law. After paying on this policy for 7 ½ years, as we were dealing with severe health emergencies our child was having, I paid the premium late. It was completely my fault. Actually, every bill that came in the mail was paid late during this time. My child was dying and we could not get a diagnosis as to what was causing this, nor could it be controlled. (We were able to get her into the Mayo Clinic and finally get a diagnosis after two years of her suffering). I understand... Read More

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Leonard from san antonio, TX says:
May 22, 2014

Insurance Complaint against: State Farm Insurance
Coverage Type: Business Insurance

  • Claim Handling - Fraud
my insurance State Farm give me a run around about my accidentwhen they\\\'re just ur from State Farm went over to the body shop first day they came out of their mouth declinesof course that is being need it to fix my vehiclethen after I picked up my vehicle pull myself my vehicle have broke down out of towndid that no is it was related to the accident I had told him a mechanic shop to go ahead and fix it later I found out that it was due to the accident I contact State Farm they started to give me the runaroundthey start saying that The Body Shop had done that work and why should they paid twice I had told them that the body shop did not do the work it was the shop out of town who done the work and I paid out of pocketI had call State Farm and let them know that the shop would not want to do with them they told me to go ahead and make sure I have all the receipts to turn in then they send a check for some parts that the shop out of town done and decline the rest of the bill they told me that it was not due to the accident because they did not tell me that I needed the old parts for them to seeI had contact 841 so many times for them not to understand what I had told them I repeat myself every time what happenedI still have mine t... Read More

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Matthew from Waterloo, NY says:
May 20, 2014

Insurance Complaint against: State Farm Insurance
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • Claim Handling - Delays upon Delays
I was in a car accident on April 11th 2014. It is now May 20th 2014 and I still do not have my car back. After the accident it took the adjuster a week to come and estimate the damage. It was then taken to a well known body shop in my area to be repaired. Once the car was taken apart there was of course more damage. State Farm has provided inadequate service in handling adjustments and supplements. My car should have been finished weeks ago but because of state farm being incompetent it was not. It is now finished and has been for a week and a half however I still do not have my car because state farm is holding up proper paper work that needs to be faxed over to the company that fixed my car so they can release it to me. Very, very unsatisfied with state farm and I would not recommend them to anyone.... Read More

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Karen from Aurora, CO says:
May 09, 2014

Insurance Complaint against:
Coverage Type: Homeowners Insurance

  • Claim Handling - Denial of Claim
  • General - I feel abused by this company
I have homeowners insurance with Armed Forces Insurance. They are cheap and do not want to replace my roof. It has been hail damaged, wind damaged and torn by raccoons. Every time they find a way to deny the claim or make the damage costs lower or near the deductible amount. The homes all around me have had their roofs replaced and I find it appalling that the weather went around my house and only damaged the ones around me. Disgusting company. Do not use them!... Read More

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Rhonda from Greencastle, IN says:
May 02, 2014

Insurance Complaint against: Allstate
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Unjustified Accusations
I was hit by an Allstate customer in February. The person was texting and ran a stop light and hit my truck. Totally the Allstate drivers fault. The adjuster has given me run a rounds for over 3 months. They refuse to repair some damages stating that the vehicle had to many miles to repair and they could be general wear and tear. They have refused to pay tow bills, refused rental car for over 2 weeks. This is the worst company I have ever did business with. Repeatedly loose paperwork, don't return calls and constantly try to run you around.... Read More

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Enrique & Susi from Baytown, TX says:
April 09, 2014

Insurance Complaint against: RLI Corp.
Coverage Type: Business Insurance

  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Fraud
  • Claim Handling - Denial of Claim
On Feb 18th a man driving a company truck ran a stop sign and damaged the whole front section of my vehicle. Not only did he cause the accident he tried to flee the scene and was taken to jail. The companies insurance (RLI)would not provide a rental car until they reviewed the police report so we did not obtain a rental until March 1st, which was delay number 1. The claims adjuster did not show up until March 7th, delay number 2 to determine the amount of damage. On March 13th we received a check from RLI for their estimated damaged which we have not signed or cashed because the fine print on the check states STMT OF ACCT: FULL & FINAL SETTLEMENT OF ALL PD CLAIMS for our vehicle. We received 2 message from Enterprise asking us to give them a call on April 1st & April 3rd. I contacted Sharif Nemley, the Claim Manager and he assured me that they would cover the rental, this is where the fraud and Rude Adjuster comes in. I let him know that I would go ahead and return the car on April 5th. The Claim Manager did not approve the supplement for actual damage until April 2nd so I still do not have my vehicle. On Monday April 7th I followed up with Mr. Nemley and he denied approving the rental and now I am stuck with a $556.24 rental bill... Read More

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