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Tasha from richmond, VA says:
September 28, 2013

Insurance Complaint against: State Farm Insurance
Coverage Type: Homeowners Insurance

  • Claim Handling - Delays upon Delays
Last week water flowed into our daughters bedroom and flooded the carpet from my bathroom. We found out our deductible was $2000, changed without notifying us. We called someone out to look at it, after he checked it the water began leaking through the first floor ceiling. So, now its worst and he still cannot find the source of the problem. We called out a contractor and he stated he had to open up the walls to fix the problem, the cost $3500 to fix it! State Farm came out and looked at it and said, we need to get the walls open. However, the contractor won't start until they pay the deposit. I have already paid out $700.00 with little to no results. We are on a time limit because water creates mold! I have 4 young kids and State Farm has put us at a stand still. They said, they want to check to see if it's a slow leak. This is stupid because once it flooded the room, there is nothing slow about it. Only a moron could say it flooded the room and damaged the ceiling in a 6x6 area from a slow leak. I have to leave for Korea in a short amount of time. I think I'm going to call my lawyer to see if I can sue State Farm for putting my kids life in danger! Why wait for the worst to happen! I don't have time to play games with the... Read More

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Cathy says:
October 1, 2013 at 1:00 PM

Get a Public Adjuster

Melissa from East Hanover, NJ says:
September 27, 2013

Insurance Complaint against: Liberty Mutual
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Premium Too High
  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Denied Access to Services
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Fraud
  • Claim Handling - Denial of Claim
  • General - I feel abused by this company
I have been a Liberty Mutual customer for about 13 years now. A few years back I was carjacked by knifepoint and my car was taken. After a police chase the car was eventually totaled by Liberty Mutual claims department. This car was a preowned Mazda3 year 2005. Well I was paid by their claims representative and used that money as a down payment for a new mazda3 year 2008 fully loaded sedan. On September 9th I was in an auto accident most of which I can't remember just being put in an ambulance and winding up having my airbag break 2 of my ribs. Everything at first was fine with Liberty Mutual until we realized that they had been insuring me under the car they had totaled in 2008 for the past 5 years. Unfortunately I never even realized being that it is the same make and model car just a difference of 3 years in the body type. Now I know that when I drove off the dealership with my new 2008 I would not of been allowed to leave without proof of insurance and I have copies of all documents proving the new vin # with the policy I have been paying for the past 5 years. Now all of a sudden my rental is no longer being paid for by Liberty Mutual. In addition I am being told that I am not being paid one dime for my car they deemed total... Read More

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Phillip from Wytheville, VA says:
September 27, 2013

Insurance Complaint against: State Farm Insurance
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delays
  • Claim Handling - Fraud
  • Claim Handling - Denial of Claim
State Farm wrote a policy for two vehicles and later added a newly purchased SUV with comprehensive and collision coverage. The kid who wrote the policy did not seem to know much about insurance as he had to call someone to get advice about the coverage because these vehicles are classic cars. The insurance premiums were paid in good faith until there was a problem requiring a claim at which State Farm made it nearly impossible to report the damage. The agent who wrote the policy was no help at all and it became a very frustrating matter to report the claim to State Farm who refused to investigate the damages. The side of my classic Mercedes was smashed and State Farm refused to send an adjuster to survey the damages as there was no “Scope of Damages” listed with the claim. Phone call after phone call was placed to State Farm and still no-one from State Farm Insurance was interested in taking care of this Hit & Run claim. After informing State Farm we were going to call a lawyer about the damages to this car, State Farm agreed to take action. I did get a check from State Farm that was $1,000 less than the estimate written by the nearest body shop and that lowball estimate was laughable. Six months later, all three of m... Read More

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mjc says:
September 27, 2013 at 3:16 PM

To be honest with you, to start with any classic vehicles should be written with classic insurance and if comp and collision is ask for the owner should obtain an appraisal to determine the true value of the vehicles. Any one can claim a value on an older vehicle but if no appraisal is done there is real no book value to a vehicle 7 years or older. As for low ball estimate, the estimate is based on and is agreed on between insurance company and body shop you selected. So if you got a check for $1,000 less then original given then both State Farm and the body shop came to agreement on the true damages. As for the second claim, this sounds like insurance fraud. First of all if these vehicles were classics as you state then they should have been in a locked secured garage. Second, for some one to do what you stated it would require a lot of time to complete. To pour something into the brakes and radiator would require some one opening the hoods on all 3 vehicles. As for fine dirt particles in the oil and transmission that could be normal wear and tear due to age which would be expected. As for liquid soap being added to your gas tank how was that determined? To be really honest with you, this really sounds like it is a set up.

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harold from birmingham, AL says:
September 26, 2013

Insurance Complaint against:
Coverage Type: Liability Insurance

  • General - I feel abused by this company
im 76 years old and i have tried to go to work for several different companies i have been driving a truck since august 8 1059 i have millions of miles on the road with no chargable accidents becaus in 76 all insurance cimpanies have turned me down and the trucking companies appoligize for them im in better shape than a 40 year old and i can pass any physical they throw at me is there any thing i can do against all these insurance companies that are doing this to me harold d mcrae birmingham alabama 205 545 3421... Read More

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Name Witheld due to Health Care Privacy from pasadena, CA says:
September 25, 2013

Insurance Complaint against: International Medical Group
Coverage Type: Health Insurance

  • Claim Handling - Unsatisfactory Settlement/Offer
denial of payment by IMG, on Emergency room and overnight hospital charges on complain of dizziness and headache . (Dec,26, 2013 hospital bill over $30,000) first appeal in July 2013 and insurance company reply , turned down majority of the payments related to hypertension & head ache but granted small payment related to dizziness and chest pain . I am seeking legal help to submit 2nd appeal for the rest . Henri Ho... Read More

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MARVIS from Bessemer, AL says:
September 25, 2013

Insurance Complaint against: The Travelers Companies
Coverage Type: Homeowners Insurance

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • Claim Handling - Rude/Abusive Adjuster
  • General - I feel abused by this company
My water heater exploded April 26, 2013. I had extensive damage and had to have dry fast services done within my home. The adjuster sent me my claim estimate within a few days and told me I would be receiving three checks, one for replacement cost, one for PPR-content and a final check for less depreciation. The replacement check had my name and the mortgage company name. The replacement funds were placed in an insurance loss account with the mortgage company; and money was drawn through the mortgage for the Contractor. The contractor sent in a bid to the mortgage company. They sent him half of what his bid was and told him he could get started and any extra funds could be drawn with a written request from him along with my signature. I sent my satisfaction form to the mortgage company and they dispersed his final portion of his bid amount. While the contractor is renovating my home, I start to get calls from the water mitgation services company. "Has Travelers sent our check to you"? My answer was no. This went on for almost 2 months. They had been told by Travelers company that the check was in the mail. I was sent the depreciation check and although I was told that the mortgage company name would not be on it. It was and I sent... Read More

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MARVIS from Bessemer, AL says:
September 25, 2013

Insurance Complaint against: The Travelers Companies
Coverage Type: Homeowners Insurance

  • Claim Handling - Unsatisfactory Settlement/Offer
My water heater exploded April 26, 2013. I had extensive damage and had to have dry fast services done within my home. The adjuster sent me my claim estimate within a few days and told me I would be receiving three checks, one for replacement cost, one for PPR-content and a final check for less depreciation. The replacement check had my name and the mortgage company name. The replacement funds were placed in an insurance loss account with the mortgage company; and money was drawn through the mortgage for the Contractor. The contractor sent in a bid to the mortgage company. They sent him half of what his bid was and told him he could get started and any extra funds could be drawn with a written request from him along with my signature. I sent my satisfaction form to the mortgage company and they dispersed his final portion of his bid amount. While the contractor is renovating my home, I start to get calls from the water mitgation services company. "Has Travelers sent our check to you"? My answer was no. This went on for almost 2 months. They had been told by Travelers company that the check was in the mail. I was sent the depreciation check and although I was told that the mortgage company name would not be on it. I... Read More

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Eve from Torrance, CA says:
September 24, 2013

Insurance Complaint against: AAA
Coverage Type: Homeowners Insurance

  • Claim Handling - Delays upon Delays
I have a condo unit covered by home owners association. I have also insurance with triple a. My frustration when both insurance are juggling me, home owners decline my claim and other insurance triple a, insisted that home owners are held responsible, when I'm claiming for a water heater damage. I'm still hanging in the air. I have been very cooperative. But still they delayed my claim. I need help fom any suggestion to expedite my claim :( !... Read More

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Tracey from Crowley, TX says:
September 24, 2013

Insurance Complaint against: Globe Insurance Company of Oklahoma
Coverage Type: Life Insurance

  • Underwriting - Cancellation
  • Underwriting - Forced Placement
  • PolicyHolder Service - Inadequate Service
  • Claim Handling - Fraud
I applied for insurance for my kids and i and it took two month for me to get my oldest to sons policys well when i talk to the woman on the phone she said you cant change your draft date and that jorden and mine would be drafted on the 17&19 ,and i ask for a refund and to stop my policy because I didnt receive a policy for jorden and my self,and the lady told me the address and they had the wrong apartment,so i told them to cancel the policy, the lady told me that they r drafting out on the 17 & 19 would draft it out on the dates you applied so ,y did they act like i just stop paying them im not letting them draft when forever,they want im disable and tryed to dispute it with the social Secruty direct express ,because after they got the right address they sent jordens Smith policy. They finally sent the other two for my son Derrick Donnell & Jermohn Richard but they took the money all at the same time. Well to begin with one of there workes said they i had to have a payment to start it so i never got a policy and im paying you for to month and i still didnt get one nor did I sign any thing ,my Direct Express card 1888.741.1115 they changed my card because there just draft when they want to they draft jorden's on the 30th one mo... Read More

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olga from humble, TX says:
September 22, 2013

Insurance Complaint against: Infinity Property & Casualty Corporation
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Cancellation
  • PolicyHolder Service - Incompetent Employees
Infinity Assurance Insurance Co. My policy expired 9/20/2013. In late August, 2013 I called to cancel due to moving out of state and they were requesting too much $ to keep them as insurance co. They required at least five days for cancellation, I gave them more than 15 days. In the meantime I got new insurance, something told me to call Infinity to confirmed cancellation; found out that they had already process payment for renewal. Why??????? Its beyond me. A good reason not to do automatic payment from account. I had to get some medication and was unable to do so because of my zero balance. Naturally I am going to have to fight for my reimbursement.... Read More

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