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Name Witheld due to Health Care Privacy from Matawan, NJ says:
March 13, 2015

Insurance Complaint against: Genworth Financial
Coverage Type: Health Insurance

  • Underwriting - Cancellation
I applied for a Genworth Joint LT care policy right before their stock crashed after announcing an 844 million dollar loss from long term care. I was denied coverage but Genworth kept my wifeís premium. Iíve written letters to no avail. All I want is our premium back but I guess their cash reserves are too important. Michael & Jennifer Cybulski... Read More

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Keith from Rochester, NY says:
March 11, 2015

Insurance Complaint against: Progressive
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Unjustified Accusations
I signed up with Progressive to insure my fifth wheel as it was big investment though i bought it used it was a big deal for me being a single dad with 2 kids. I moved my camper from one site to a permanent site in October on my way to the new camp ground i was driving n the Thruway and at some point the side of the camper flew off. I did not realize it till i pulled in to the new camp ground. I was devastated however thought i would be able to get it fixed because i had insurance, WRONG!!!! My insurance company began immediately asking for things like receipts from the cap ground i stayed at and toll receipts to prove i moved it then it took them about 2 weeks to get out there and they claimed the side came of because of water damage yet there was nothing to indicate water damage other than the out side of the camper being wet which it had rained 2 times while waiting the 10 days for the adjuster even thought i had tried to wrap it in plastic. The insurance company declined my claim 100% refused to pay anything. So then i was forwarded to the NYS Department of Financial Services who i was told would mediate between my self and the insurance company boy was this far from the truth i wasted 4.5 month going back and forth and ... Read More

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Tara from Northbridge, MA says:
March 09, 2015

Insurance Complaint against: Colonial Life & Accident Insurance Company
Coverage Type: Disability Insurance

  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Denial of Claim
I signed up for short term disability (along with other services) with Colonial Life 11/2014 as a new employee. I have carried short term disability for the past 7 years. In the beginning of Jan 2015 I found out I had to have a hysterectomy ASAP. I have had issues revolving around this since I was 19 (now 40). I called the adjuster who gave me the initial information on the plan (because I do not understand the lawyer speak in the policy)in Nov. to make sure it would be covered, to make sure it would not be considered "pre-existing" (I figured because it had not been planned it would be covered, and to see if I could upgrade my plan. Lori, whom I spoke to informed me that I could not upgrade because it had not been a year, that if I upgraded the pay would just resort back to my original 60% coverage. I got off the phone with the understanding I would be covered at the 60%. I then called my doctor and scheduled surgery for 6 wks later. I filed all the proper paperwork and called to check on claim 1 wk later. I was informed that they needed additional information from my doctor re: pre-existing term. I again explained I had issues surrounding this area since 19. The gentleman I spoke to explained they just needed the information for... Read More

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Lewis from Los Angeles, CA says:
March 02, 2015

Insurance Complaint against: GEICO
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Denied Access to Services
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Fraud
  • Claim Handling - Denial of Claim
  • Claim Handling - Unjustified Accusations
  • Marketing & Sales - Misleading Advertising
  • Marketing & Sales -
on February 4th this year I was parked in a CVS. lot and the car to my left was aimed back-word and very close to my car, in relation to the space. I then touched there car with a rubber part of my truck and made no damage. The insurance company would rather pay the claim for $863. and hope they make a new friend and customer with my insurance policy. Very generous, with other peoples money. That causes my rate to go up 20% if I stay with geico the will charge me an additional $900 for 6 months with equals $1800 x three years = $5,400. They admit there is no damage to my car, they paid the claim and when asked they say its best for everyone. There are large horizontal white stripes of paint on the pitches of the other car but no paint missing from my car. they now say that the addition used in the totaling of the claim is Private to the other party. I can't do any of my own investigation without the pitchers and related evidence, requiring me to sue in small claims to get any information about a claim I am paying for. Lewis Lehnus... Read More

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Francis from Moreno Valley, CA says:
March 01, 2015

Insurance Complaint against: Mercury Insurance Group
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Fraud
  • Claim Handling - Denial of Claim
I was struck by a car while waiting for the light. The driver of the car accelerated toward the intersection where I was standing. I had to jump out of the way while she jumped the curb hitting the light post knocking it over and ending up in a planter at the end of the road the intersection was a T shaped intersection. unfortunately I wasn't fast enough and she clipped my right foot either with the tire of her car or the light post hit it tearing off my shoe and leaving me injured on the street the police showed up and put me in an ambulance and sent me to the hospital. I have health insurance and the hospital bill and ambulance was very costly needless to say this happened the second week of starting a job in San Juan Capistrano I was injured so I couldn't go back to work for over 6 months. Her insurance company said she wasn't responsible for my injuries do to and unforeseen illness so she wasn't responsible and my insurance company wouldn't even pay for uninsured motorist I believe both companies choose not to compensate this claim because they didn't want to pay for damages which I and she was clearly insured for on both of our policies FRANCIS EDWARD SMITHERAM JR.... Read More

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Name Witheld due to Health Care Privacy from St Augustine, FL says:
February 19, 2015

Insurance Complaint against: UnitedHealth Group
Coverage Type: Health Insurance

  • Claim Handling - Denial of Claim
  • Marketing & Sales - Misleading Advertising
My wife and I are covered by a United Healthcare Plan we obtained for 2015 on the Federal ACA Exchange. We had UHC coverage through our employer 2 years ago, and we thought we'd give them a try, as the premiums were lower, and the coverage seemed comparable to the ACA Exchange plan we had last year (with FL Blue). My wife has been seeing the same doctor since we had UHC coverage, and had an office appointment and lab work scheduled for January, short;ly after we changed to the UHC plan we got through the exchange. About a month later, we received an invoice from the Lab, stating "Your insurance carrier denied payment, indicating the services provided are not covered under your policy". We contacted UHC, and they admit that they denied the claim, and claim that our policy does not provide any out-of-network coverage. It certainly was not clear to us, nor our doctor, nor the lab, nor anyone trying to discover which service providers are in the UHC network by researching their website, that we would have no coverage and be expected to pay 100% of a services ordered by our physician. UHC receives premiums and exchange subsidies, what exactly are they spending them on? Their only job is to pay medical providers for their services, wh... Read More

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Karen from Bigfork, MT says:
February 19, 2015

Insurance Complaint against: Bankers Life & Casualty Company
Coverage Type: Life Insurance

  • General - I feel abused by this company
Taking months to get my money back. They cashed my check 10/29/14 and it is now 2/19/15 and I still have not received it after numerous phone calls and being told it is on its way.... Read More

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Robert from Louisville, KY says:
February 17, 2015

Insurance Complaint against: USAA
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Cancellation
  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Denial of Claim
I filed a claim on Feb 1, 2015. Was told I was covered and I placed car in USAA approved shop on Feb 4, 2015. On Feb 13, 2015 the date in which car was to be completed I get contacted by rental car company and told that even though my car is not yet finished USAA is not paying for anymore rental. I find out that USAA has canceled my claim and policy and voided the amount paid for the repairs to the shop. The explanation I was given was that my payment of premium check had been returned so they cancelled everything and I would have to pay for my car out of my pocket. They refused to let me reinstate policy and the problem is that they canceled my policy and voided the payment check on Feb 6, 2015, 2 days after making the payment, but I was not notified about this until 7 days later on Feb 13, because of which by the time I was notified it was too late to cancel repairs or make any type of arrangements. Now my car is stuck at the body shop unable to be picked up by me because I dont have the money to pay. The money that USAA was suppose to pay.... Read More

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mercie Deloris from hattiesburg, MS says:
February 17, 2015

Insurance Complaint against: State Farm Insurance
Coverage Type: Homeowners Insurance

  • Underwriting - Cancellation
  • PolicyHolder Service - Delays/No Response
  • General - I feel abused by this company
I filed a claim for tornado damage on 02/10/13 and on the night of 01/21/2014 my home burned to the ground I was displaced. I've had my home rebuilt and moved back into it on 12/06/14 it took so long to rebuild because I had a death in my family one month after I lost my home my oldest son died and it took me a while to get back to finding a contractor. A week or so after moving back home I got a letter from State Farm telling me that they were dropping me because I flied the two claims. Was I not suppose to use the insurance to make repairs caused my nature and a fire that would have killed me and my dog had I not heard the smoke detectors go off around 10:30pm that night. I got out with my life and my dog in 17 degree weather with no shoes or coat only my sleeping cloths. My neighbor gave me the coat and house shoes she had on. I was told by another State Farm agent that got my contact information off line when I was looking for another insurance company to insure my home to contact my local agent. He could possibly help me keep my coverage. I contacted him he said he would check into it and get back to me, that's been two weeks ago so I just called his office again today and was told he is in a meeting and they would tell ... Read More

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RANDY from BURGETTSTOWN, PA says:
February 17, 2015

Insurance Complaint against: Erie Insurance Group
Coverage Type: Liability Insurance

  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Unjustified Accusations
Eries covered driver, truck had a huge 5 by 7 3 inch thick piece of ice come off his roof and strike our passenger side window coming through onto our son, passenger, bruising 3 ribs, thank god did not kill him. when the adjuster (erie) came out was yelling that he did not ask to be there quite aggressive and was a little afraid of him. lied about what it cost to fix our cadillac lied and stated the Bowser Cadillac told him they would do work for what his estimate was for, lied and said another garage local said they would do work, they dont work on cadillacs, under estimated damage, threatened us with insurance fraud for the damage ice don to bottom of vehicle. this guy did nothing but lied and threaten us.... Read More

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