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Xiomara from Yuma, AZ says:
April 22, 2016

Insurance Complaint against: Allied Insurance
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Denial of Claim
WORST INSURANCE EVER..Just to let you know my experience..,This Alliance United Insurance is the worst insurance you can have!!!! people please DO NOT buy this insurance.... My car got hit in a parking lot by another car with this ALLIANCE UNITED INSURANCE... And they say that they will not cover it just because they say no coverage exists for this particular accident, that is a dumb reason....even when my car was Off, and THEIR irresponsible driver didn't even look back... Good thing I was in the car... But to my SURPRISE!!!! Just for nothing... Claim # 317834 just in case you think I was lying,!!! Plus the person in charge ROSA YBARRA treated me very bad!!! as if I was the guilty one!!! She didn't even want to talk to me and give a reason for the insurance not paying... All she said """you are going to get a letter on the mail with the reason that our insurance is not paying""" and the famous reason was "" no coverage exists for this particular accident"" so people if you have this insurance please change to another one, THEY WILL NOT COVER YOUR ACCIDENT!!!... Read More

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hitman741 says:
September 21, 2016 at 8:35 PM

The bitch is doing the same to me.

Pamela from Vidalia, GA says:
April 13, 2016

Insurance Complaint against: Mercury Insurance Group
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Premium Too High
  • Underwriting - Refusal to Insure
  • Underwriting - Cancellation
  • Underwriting - Forced Placement
  • Underwriting - Unfair Surcharge
  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Abusive Service
  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Fraud
  • Claim Handling - Denial of Claim
  • Claim Handling - Unjustified Accusations
  • Marketing & Sales - Misleading Advertising
  • Marketing & Sales - Misrepresentation
  • General - I feel abused by this company
Please be advised,the statements I am about to disclose are true and I have documents to prove everything I'm saying. I purchased insurance in the month of September 2015 with Mt. Vernon Insurance Company, the agent asked me for two documents, in which, I provided. She made copies and gave them back to me, I signed one short form. She was seated with the computer facing her and I had no knowledge of what she was typing into the computer. I was in a hit and run accident on September 30, 2015. I did not receive a bill in October 2015 but received a cancellation notice to be paid by November 7, 2015, which I paid on November 3, 2015. After the accident my policy was rescinded, in which, I have not agreed to. The agent at the company I purchased the insurance type in information at her discretion not asking me any of the questions she was typing in the computer other than what type of insurance I wanted. I sent in a complaint to the Georgia Insurance Commissioner to investigate this matter and asked him to please retrieve the audio and video from the Mt. Vernon Insurance Office to show and prove what exactly happened in their office that day when I initially bought the insurance but that transaction was sided with the insurance... Read More

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Pamela from Vidalia, GA says:
April 13, 2016

Insurance Complaint against: Mercury Insurance Group
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Premium Too High
  • Underwriting - Refusal to Insure
  • Underwriting - Cancellation
  • Underwriting - Forced Placement
  • Underwriting - Unfair Surcharge
  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Abusive Service
  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Fraud
  • Claim Handling - Denial of Claim
  • Claim Handling - Unjustified Accusations
  • Marketing & Sales - Misleading Advertising
  • Marketing & Sales - Misrepresentation
  • General - I feel abused by this company
Please be advised,the statements I am about to disclose are true and I have documents to prove everything I'm saying. I purchased insurance in the month of September 2015 with Mt. Vernon Insurance Company, the agent asked me for two documents, in which, I provided. She made copies and gave them back to me, I signed one short form. She was seated with the computer facing her and I had no knowledge of what she was typing into the computer. I was in a hit and run accident on September 30, 2015. I did not receive a bill in October 2015 but received a cancellation notice to be paid by November 7, 2015, which I paid on November 3, 2015. After the accident my policy was rescinded, in which, I have not agreed to. The agent at the company I purchased the insurance type in information at her discretion not asking me any of the questions she was typing in the computer other than what type of insurance I wanted. I sent in a complaint to the Georgia Insurance Commissioner to investigate this matter and asked him to please retrieve the audio and video from the Mt. Vernon Insurance Office to show and prove what exactly happened in their office that day when I initially bought the insurance but that transaction was sided with the insurance... Read More

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Jennessy from Mitchell, SC says:
March 30, 2016

Insurance Complaint against: CNA Financial
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Inadequate Service
I could not find CNA National Gap Insurance but that's what I need, we bought Gap Ins. And hit a deer and they totaled car out in Sept. 2015 I have been sending them the papers they want Progressive Ins. Sent them everything they sent they wanted emailed them they say they do not get I read address back to them and it was right and email they always say they don't get. I really don't know what to do about this can anyone help please... Read More

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Name Witheld due to Health Care Privacy from ODESSA, FL says:
March 26, 2016

Insurance Complaint against: UnitedHealth Group
Coverage Type: Health Insurance

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Denied Access to Services
  • Marketing & Sales - Misleading Advertising
  • General - I feel abused by this company
I SIGNED UP FOR THE $400/MONTH BRONZE PLAN WITH PRESCRIPTION SAVINGS PLAN..ONCE I SIGNED UP FOR THAT PLAN, I THEN FOUND OUT IT DOESN'T COVER MAIL ORDER PRESCRIPTIONS, OR MOST PRESCRIPTIONS IN GENERAL. I CALLED FOR ASSISTANCE AND BASICALLY WAS TOLD, "SORRY WE CANT DO ANYTHING...." I BASICALLY WAS LIED TO OR TRICKED PRIOR TO SIGNING UP FOR THIS PLAN, AND NOW EACH TIME I CALL ITS BASICALLY "TOO BAD FOR YOU" ALSO, WHILE APPLYING IT ASKED FOR MY PCP, SO I PUR THEIR NAME IN. HAVE BEEN SEEING THIS SPECIALIST FOR YEARS NOW. THEY PUT SOME RANDOM DOCTOR AS MY PCP. NEVER HEARD OF HIM. WAS TOLD I CANNOT CHANGE IT TO A SPECIALIST, HAS TO BE PCP. SO NOW I GUESS I HAVE TO GO SEE SOME RANDOM DOCTOR I DONT KNOW TO GET PRIOR AUTHORIZATION FOR SOME OF MY MEDICATIONS. WHICH MAKES NO SENSE, BECAUSE IN THE END THE HEALTH INSURANCE IS BASICALLY PAYING FOR A RANDOM DOCTOR WHEN I HAVE MY OWN. I CANT WAIT TIL NEXT OPEN ENROLLMENT SO I CAN CANCEL! I AM IN THE HEALTH CARE FIELD, AND I MAKE SURE I TELL EVERYONE ABOUT MY PROBLEMS WITH UNITED HEALTH.... Read More

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Name Witheld due to Health Care Privacy from APOLLO BEACH, FL says:
March 02, 2016

Insurance Complaint against: UnitedHealth Group
Coverage Type: Health Insurance

  • Claim Handling - Denial of Claim
ON 06/09/2014 I WAS ADMITTED TO SOUTH FLORIDA BAPTIST HOSPITAL IN PLANT CITY FOR KNEE SURGERY. I WAS UNDER MY WIFE'S INSURANCE FROM HER WORK. UNITED HEALTHCARE SERVICES. I PRESENTED THE HOSPITAL WITH MY INSURANCE AND HAD THE SURGERY. TWO DAYS LATER I WAS DISCHARGED FROM THE HOSPITAL AND WAS SENT FOR REHAB AT PALM GARDENS REHAB CENTER IN SUN CITY WHERE I SPENT 11 DAYS. I WAS CHARGED $1100.00 BY THE REHAB CENTER FOR MY COPAY AND THE INSURANCE WOULD PAY THE BALANCE. I PAID THE REHAB THE $1100.00 FOR MY PART. ABOUT JUNE 2015 I RECEIVED A LETTER FROM THE HOSPITAL SAYING THAT I OWED THEM $44,000.00 AND THAT I NEED TO CONTACT THEM TO PAY THE MONEY. I DID NOT CONTACT THE HOSPITAL AS I WAS STILL SICK WITH MY KNEE AND HAVING A LOT OF PROBLEMS WITH THE PAIN. ABOUT A MONTH OR MAYBE 2 MONTHS LATER MY WIFE SAID THAT THE REHAB CENTER SENT A LETTER SAYING THAT I OWED THEM THE BALANCE OF $4,166.40. MY WIFE SAID THAT SHE WILL CALL THE INSURANCE AND SEE WHAT IS GOING ON. SHE CALLED AND WAS PUT THROUGH TO THE CLAIMS DEPARTMENT SHE EXPLAIN ABOUT THE LETTERS SHE RECEIVED SHE WAS TOLD THAT THE REASON THEY DID NOT PAY ANY CLAIMS IS BECAUSE I HAD OTHER INSURANCE. SHE EXPLAIN THAT I DID NOT HAVE ANY OTHER INSURANCE BUT UNITED HEALTHCARE. SHE WAS TOL... Read More

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Robin from Orlando, FL says:
February 29, 2016

Insurance Complaint against: Allstate
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Abusive Service
  • Claim Handling - Rude/Abusive Adjuster
  • General - I feel abused by this company
I had an accident in November 2015,the accident left my vehicle In-Operable and had to be towed to an authorized service center for allstate insurance co.The name of the service center where my vehicle was taken was "Service King auto body". After estimate was completed,I had to go to the shop and sign before work could be done. After repairs were made and my vehicle was returned to me, I found things that were not completed and other damage done to my vehicle that was not caused by the accident. Things that were not immediately known by me until I used the vehicle for a thanksgiving trip.During my trip, I got a flat tire and triple AAA roadside assistance could not help because my spare tire was missing. I had to have the car towed me, which left me to arrange alternate transportation for myself and my 82 year old invalid mother on interstate 95. Upon my return, I immediately contacted my insurance adjuster Mr.John Tesoriero and he told me to contact service center directly. When I did, they would not return my calls. Again back and forth between service center and my insurance adjuster Mr.Tesoriero with resolution to my concerns. I let the matter go again until today when my vehicle had to be towed. Today Mr. Tesoriero rudely t... Read More

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Name Witheld due to Health Care Privacy from Herndon, VA says:
February 20, 2016

Insurance Complaint against: Aetna
Coverage Type: Health Insurance

  • PolicyHolder Service - Incompetent Employees
  • Claim Handling - Unsatisfactory Settlement/Offer
I have a marketplace health plan through Innovation Health. Today I received my first 2016 explanation of benefits (EOB) for a covered service through a network provider but the EOB did not include a member, or negotiated, rate. Thinking this was an oversight, or perhaps the claim was still not completed despite being noted as such, I called the member phone number on my card to discuss. That discussion led to a remarkably convoluted series of assertions: * Claim that the only mental health services covered were kleptomania, pyromania, and some psychotic condition I don't remember. Argued over prolonged period until I read directly from the mental health section of the full coverage policy indicating general mental health services were covered, which was met with actual prolonged silence. * During the above argument, I noted that nowhere were the limits on mental health to those 3 conditions disclosed. Agent erroneously claimed that was disclosed on the policy documents in my account (it wasn't because it wasn't true) and was available on the marketplace website before purchase (most definitely not true as the marketplace only provides links to the summary of benefits and gives no details about specific codes or procedure... Read More

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mildred from milwaukee, WI says:
February 16, 2016

Insurance Complaint against: Allied Insurance
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Fraud
  • Marketing & Sales - Misleading Advertising
  • Marketing & Sales - Misrepresentation
  • General - I feel abused by this company
Montly Policy amount changed twice without my knowledge. And montly payment were deducted from my account without my approval.... Read More

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Name Witheld due to Health Care Privacy from Sanderson, FL says:
February 04, 2016

Insurance Complaint against: Blue Cross and Blue Shield Association
Coverage Type: Health Insurance

  • Underwriting - Cancellation
  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Payment Not Credited
I have had my policy cancelled twice in 2015 due to accounting and computer errors with Fla Blue Health Insur.that when customer service rep. and supervisor were spoken too regarding the issues assured me they would be corrected. This all started in July 2015 and as of today Feb 4, 2016 I am still having the same type of issues. They have my phone number associated with someone elses account, cannot find out the correct premium amt on automated phone system. I have someone approved to be able to speak to Fla. Blue on my behalf at anytime but when she calls the customer service rep does not see her name on my account. Speak to another rep and they see her name. Inadaquate customer service, most just say it is a Health Care Gov issue instead of researching and handling the issue by Fla. Blue. When HCG is contacted they show all information is correct & see no reason for any issues. When I tried to pay my Jan 2016 premium on Dec 30, 2015 the automated ph system took the payment from my credit card with no problems. When I ck'd a few days later Fla Blue showed no payment being made. On January 5th, 2016 charge showed on my credit card on 1/6/2016 after I had paid again for the Jan premium on Jan 5th, 2016. I had to have the char... Read More

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I have an Insurance Complaint!
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