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larue's complaint:
September 18, 2012

Insurance Company: Country Financial
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Cancellation
  • Underwriting - Forced Placement
  • Underwriting - Unfair Surcharge
  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Abusive Service
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Denial of Claim
  • Claim Handling - Unjustified Accusations
  • General - I feel abused by this company

Country Mutual Insurance Company Donna Tonovits is our agent for the past 8 years or so.
I was in the hospital for weeks I called my agent to let her know how very ill I was and I need her to split our 3 cars to separate bills. And I was not getting my mail and needed my acc. num. and amount of payments send to me email I was in hosp. from July 26 thru Aug 25. I got nothing till Sept 4th an email that stated the perm. On my caddie was due in the amount of 289.00 a lot for just one car well my pol. was canceled 9/9 five days later by the way on Sunday. Now I might be home but have home nurse coming to my home and still very sick you would think my agent would care enough to give me a call.....I have all together 26 pol. with her and own several properties. She has been our agent for several years and the last 2 to 3 years have been not good. My husband had a fender bender on 9/11 I called Donna and she said to call her assistant Jill in the morning to pay perm. First b4 we call in accident. Well wrong acc num was given and wrong amount to pay to she also said we were covered and payment was only 6 days late......Now due to that country will not cover accident how dare they. I spend about 40,000.00 a year in insurance coverage not to mention family and friends country is about to lose 4 other accounts for time propose we are switching agents along with all our friends donna is going to lose at the least 100,000.00 in pol. this year and very well deserved. There is so much more I could tell that is wrong maybe when i have more time then today.

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