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Maria from Foxboro, MA says:
May 18, 2012

Insurance Complaint against: Commerce Insurance Group
Coverage Type: Homeowners Insurance

  • Underwriting - Premium Too High
  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Denial of Claim
  • Marketing & Sales - Misrepresentation
My parents home was broken into. They kicked in a cellar door. Went on a rampage through the house. Took everything and anything they could find including a ceramic sink in the cellar used for draining washer into. They completely trashed the house its unbelievable what they did Our agent interrogated us, sent us a letter in so any words accusing us of staging the robbery and wanted us to sign a letter allowing them to come back at us any time in the future for any questionable evidence. We refused to sign We have never ever made a claim for anything have paid many many years. We have been treated awful. For years they took all the payments to cover such a horrible situation and now don't want to pay. This is complete and total misrepresentation of home insurance.... Read More

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Kate says:
May 18, 2012 at 6:23 PM

This story is horrible!!! First you were violated by strangers then by the insurance company that supposed to help you. Call a public adjuster to go after them.

Iris from Overland (St.Louis), MO says:
May 17, 2012

Insurance Complaint against: State Farm Insurance
Coverage Type: Homeowners Insurance

  • Underwriting - Premium Too High
  • PolicyHolder Service - Payment Not Credited
  • PolicyHolder Service - Denied Access to Services
  • Claim Handling - Denial of Claim
  • General - I feel abused by this company
I, Nancy Jeune, am the one of the caregivers, for Iris W.Votaw, who is an invalid, bed and wheelchair bound from a stroke. Iris has been with State Farm for many years 20+ with Lori Adams 636-916-5555. We had her policy amounts lowered last year April 2011 from very high evaluations on house and liabilities to amounts more in line with todays rates. Sept 28, 2011 Ck #4856 was electrically sent for $440.00 for a semi-annual payment on new amounts. In the next few months I received double bills and called to try to have problem straightened out. The Insurance company had her down as having 2 policies. I was told not to pay them. Then on 01/16/2012 received a one month bill for 116.00 I called again and said she still wanted to pay semi-annually. - Which would make her not due until end of March/beginning of April. By 4/28 She did not receive a bill - so when I called they said she was cancelled for not paying. Called again and asked them to please reinstate her. They looked into it with their management and said they could not. We had horrible hail here on 4/28/12. She should have been covered - she was in the hospital at the time and still is - but due to come home in a few days. I am not even sure if her ho... Read More

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Anna says:
May 17, 2012 at 9:18 PM

Hopefully Ms. Juene home is not damaged!

Janet from Hutto, TX says:
May 17, 2012

Insurance Complaint against: AIG
Coverage Type: Homeowners Insurance

  • Underwriting - Premium Too High
  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Denial of Claim
I sold a house in Dumas Texas I had lived there 2 yrs. I had moved to Austin the realtor told me the house needed a new roof. Per the inspection this was 2009.I filed a claim with AIG my homeowners insurance. I had never filed a claim just paid my premuins. They denined the claim stating it was old damages. Pd nothing. We ended up paying for the whole roof or losing our sale. I then sent the claim to the department of insurance whom had a auto adjuster look at the complaint and said there was nothing we could do. This was when AIG was being bailed out from all of there financial problems.... Read More

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steve from maxwell, IN says:
May 17, 2012

Insurance Complaint against: Nationwide Mutual Insurance Company
Coverage Type: Homeowners Insurance

  • Underwriting - Premium Too High
  • PolicyHolder Service - Inadequate Service
  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
  • General - I feel abused by this company
I had a house fire in 2010 and been homeless after the year our living expense insurance gave out. I'm suing Nationwide and will win in the fall of 2012, or the spring of 2013 for the full amount plus expenses, etc. The government is not holding insurance companies accountable for breaking contracts with their customers. I guess we are supposed to have two homes just in case one of them burns and we are left suing the companies for years on end.... Read More

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Sue says:
May 17, 2012 at 9:23 PM

I had a House fire back in 2008 and we had to sue our insurance company too! I'll post my story tomorrow. I feel your pain...hang in there!

john from st petersburg, FL says:
May 16, 2012

Insurance Complaint against: State Farm Insurance
Coverage Type: Homeowners Insurance

  • Underwriting - Premium Too High
  • Underwriting - Refusal to Insure
  • PolicyHolder Service - Incompetent Employees
  • General - I feel abused by this company
was with state farm for 31 years also the auto s then all of a sudden when fl had too many claims they sent a letter and it said we are no linger selling homeowners insurance in fl so i found some one else and i sure dropped my auto policies also. the agent in seminole fl said he could find some thing else mr halloway what a waste and a hatefull cuss of a man so i have no use for state farm... Read More

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Amir from Beaverton, OR says:
May 16, 2012

Insurance Complaint against: American Family Insurance
Coverage Type: Homeowners Insurance

  • Underwriting - Premium Too High
  • PolicyHolder Service - Denied Access to Services
  • Claim Handling - Unsatisfactory Settlement/Offer
  • General - I feel abused by this company
Few Months back during heavy wind storm,my back yard fence with Gazebo got destroyed.I called my adjuster and explained to him the situation.This guy asked me to sent the photographs of the fallen fence and gazebo and asked the length of the damaged portion.As per his request I had emailed him all the information.Without coming physically to check on site he comes with a misleading calculations no where closer to what I paid.I had paid closer to $2000 for the new fence without a gazebo.When I called him to complained about his unfair compensation amount, he came up with lots of stupid reasons to defend his calculation,while the conversation was going on and I was trying to point out his mistakes he hang up on me and didnt even called back to justify his calculation.From this kind of his attitude I can deduce that god forbids if something big happens to my property this company will not compensate me enough to replace my property but will leave me out on the road without any clothes on the body.Iam hunting for some alternate company to insure my cars and house.This American Family are good at ripping off their clients... Read More

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patty says:
May 17, 2012 at 10:21 PM

I had a similiar experience and I switched to Chubb.

Judy from Valrico, FL says:
May 16, 2012

Insurance Complaint against: Mercury Insurance Group
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Premium Too High
  • Underwriting - Unfair Surcharge
  • PolicyHolder Service - Delays/No Response
  • Claim Handling - Unsatisfactory Settlement/Offer
Last April 2010, my husband received a speeding ticket in Highlands County Florida. He paid the ticket and enrolled in a traffic class to avoid points on his license. He sent in his proof/paperwork. In August of 2010, he received a notice from Highlands County that his license had been suspended because he did not submit his paperwork related to the ticket. After several phone calls, it was determined that they had suspended his license because they needed an original of the class certificate, not a copy. He then had to drive down to Highlands County to present the original and pay fines to reinstate his license. Our automobile insurance, Mercury Insurance of Florida through Most Insurance, LLC, was up for renewal this April. When they ran a routine background check, the suspension showed up on his record. Our monthly rate then increased from $316.00 to $668.00. The Most Agency had looked into this, however, Mercury will not consider the circumstances and waive their rules. Apparently, a license suspension with Mercury is weighted the same as a DUI. Please advise if there is anything we can do to strike this from his driving record or get Mercury to waive their policy. Of course, I have as much of a problem with Highlands Count... Read More

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Russel says:
May 17, 2012 at 9:37 PM

That's so unfair what's happening to your husband! It's horrible how these insurance companies can get away with increasing rates more than double.

2 more

Rick from Bridgewater, NJ says:
May 15, 2012

Insurance Complaint against: Farmers Insurance Group
Coverage Type: Homeowners Insurance

  • PolicyHolder Service - Abusive Service
  • Claim Handling - Unsatisfactory Settlement/Offer
  • General - I feel abused by this company
Someone at Farmers Insurance got information from a resume of mine and has passed it out to every Farmers agent around the country. I'm getting dozens of offers to work for Farmers offices all over. I have never had any background in insurance or any interest. Neither have I ever contacted them. The offer letters are often the same, so it's clear that the company provides the letter and has some sort of system of providing job leads to the offices. Just as they train their agents to look for customers, they train them to find new agents. Other letters are pretty sleazy offering salaries of hundreds of thousands of dollars. I follow the directions on each to remove myself, but continue to receive more from the same and other offices. I've also sent letters to the main Farmers office in LA, but I have not received a response from them.... Read More

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chloe says:
May 17, 2012 at 10:32 PM

It's an outrage that they can get away with doing this!

Perry from Tampa, FL says:
May 15, 2012

Insurance Complaint against: Liberty Mutual
Coverage Type: Homeowners Insurance

  • Underwriting - Cancellation
  • PolicyHolder Service - Abusive Service
  • Claim Handling - Unsatisfactory Settlement/Offer
  • General - I feel abused by this company
Liberty Mutual canceled my homeowners policy and did not notify me. They said they sent a letter they were canceling Florida policies, but I did not receive one. I had to find out from a co-worker that they were canceling Florida policies and when I checked, it was 3 days expired. I immediately called my escrow company who told me they had sent a letter also and put me on forced placed insurance. I can't even get a good rate on a policy now after 30 years of home owners insurance and never missing a payment due to their lack of caring. No one can come up with a tracking number or sent anything certified mail. My mortgage company Bank of America sent the letter Jan. 9th 2012, 20 days after the policy expired.... Read More

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tony says:
May 17, 2012 at 10:28 PM

Unbelievable Can't believe they are getting away with this!

Dwight from Hillsboro, TN says:
May 12, 2012

Insurance Complaint against: State Farm Insurance
Coverage Type: Homeowners Insurance

  • Underwriting - Premium Too High
  • Underwriting - Cancellation
State Farm is cancelling our homeowners insurance (6/22) after 20 years of no claims. Why? Because their third party property evaluator evaluated the wrong house, which is an abandoned house next door. Of course, this was after my wife objected to something about our son's car insurance. Bye, bye State Farm.... Read More

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kevin says:
May 17, 2012 at 10:30 PM

I don't think there is an honest insurance company out there!

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