Complaint #216 - USAA - Auto/Boat/Motorcycle

pm's complaint:
September 24, 2012

Insurance Company: USAA
Coverage Type: Auto/Boat/Motorcycle

Claim Handling - Rude/Abusive Adjuster
Claim Handling - Delays upon Delays
Claim Handling - Unsatisfactory Settlement/Offer
General - I feel abused by this company

I have been toyed with and given the silent treatment along with being sent 2 checks with errors and lied to about the integrity of the check in the first place. It has taken me more than a year to find a vehicle with almost comparable value and price as the one I owned before the terrible and costly accident with USAA insured customer who was totally at fault.
USAA has attained the vehicle and title (to my 2006 Dodge Durango sport utility) as of August 2010 and January 3, 2011 respectively. However, I am yet borrowing and/or renting transportation and sometimes paying for taxi rides to and from my and my children�s appointed destinations on a daily basis. I am left with a damaged shoulder even after therapy and considerable pain. I am weary of talking to/ communicating with representatives from the company.
I am patient, but this is absolutely ridiculous and I am not expecting to wait any longer. The lingering problem remains. I have documentation which I have faxed in as well as sent via regular mail to USAA reps as requested. USAA motto states, �Doing the right thing because it is the right thing to do.� Never-the-less, this has not occurred. It seems I made the mistake of not hiring a lawyer to sue from the very beginning, but in good faith, I (regretfully) believed this company would do the right thing.
I am not happy with USAA at this time because the company�s agents have been putting me through turmoil on top of the pain I am suffering. i FOUND A VEHICLE AND IT GOT AWAY BECAUSE USAA SENT CHECK FOR WRONG AMOUNT in April 2012.
I HAVE DEALT WITH THE TOTAL LOSS REPS. USAA HAVE HELD MY CHECK THERE AND THEREBY MAKING MY LIFE MISERABLE AND UNDULY HARD. I HAVE BEEN PAYING TO BORROW A VEHICLE AS WELL AS RENTING VEHICLES ALSO RECEIVING THERAPY! NOW, I REGRET NOT GETTING A LAWYER!!!!!!

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