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Sharon from Philadelphia, PA says:
September 25, 2015

Insurance Complaint against: Allstate
Coverage Type: Disability Insurance

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Inadequate Reimbursement
  • Claim Handling - Denial of Claim
  • General - I feel abused by this company
Allstate Insurance Company was very inadqueate when I filled a claim for disability on 8/28/15. I was under the immpression that I had a 7day wait period. After numerous times making contact with them. There was a problem with the medical documentation. Once the issues was resolved I was told many different things. I have paid into this policy for over 4years and felt that I was treated unfairly throughout this process.... Read More

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rose from citrus heights, CA says:
September 23, 2015

Insurance Complaint against: Farmers Insurance Group
Coverage Type: Homeowners Insurance

  • Claim Handling - Denial of Claim
My mother has been living in her home for 47 years. During that time only had to file a claim once due to a storm that damaged fencing about 30 years ago. They had Farmers Ins for a previous home as well with no claims. Found out through an electrician and a utility company that the wiring in her house is a HIGH FIRE HAZARD and it has already destroyed a couple of outlets, so power has been turned off in half of the house to avoid a fire. Farmers claims it is everyday wear and tear and not covered under the policy, but they do appreciate being a loyal customer for 47 years. Yea right, they benefited by taking her premiums and not helping her at all. The adjuster did say if a fire should occur that the damage would be covered. I told him my mother is 84 years old and uses a walker. If a fire broke out she wouldn't have a chance. So, they are not willing to cover or help with the cost of preventing this high fire hazard, but will to shell out tons of money after a fire has taken place. Does this make sense??? A loyal customer for over 47 years and you are treated like this. Trust me I am moving my Mothers homeowners policy to another insurance that CARES!!!... Read More

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Robert from EDGEWATER, MD says:
September 23, 2015

Insurance Complaint against: Liberty Mutual
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Premium Too High
  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • General - I feel abused by this company
I realized recently that I was paying entirely too much money for my auto policy, umbrella policy, home owner's policy, and three fire policies for rental properties. I cut my bill by 2/3 for auto and almost half for the others by going to Geico. I have been a customer with a few claims for very small amounts of money for 17 years. I obtained quotes from several other companies that were on par with Geico. Even after threatening to take all of my business elsewhere Liberty Mutual wouldn't lower any policies. So off to Geico I go. Ironically I called for a quote after I switched auto policies and it was $1000 cheaper than my prior policy, although still almost twice as much as Geico. Clearly Liberty Mutual could care less about keeping long term clients and has no problem taking advantage of them. Good riddens.... Read More

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Priscilla from Fort Worth, TX says:
September 19, 2015

Insurance Complaint against: Liberty Mutual
Coverage Type: Homeowners Insurance

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Inadequate Reimbursement
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offe
On June 21st, 2015 I had a tree fall onto my property. After filing a claim, my adjuster instructed me to get a few estimates for the tree removal as well as the repair for my fence (where the tree had fallen through and onto my property). A few days later, I sent all the documentation and never heard back from him. It was constantly an issue trying to get a hold of him as he never answered his calls and would only call back minutes before leaving his office. When I finally got a hold of him, I asked if the insurance would cover the tree removal in full, and he assured me they would but that the settlement for the fence repair would take a little longer. Weeks later he contacted me again to tell me the insurance would cover less than 30% of the entire costs for both tree removal and fence repair. I did not feel it was a fair settlement so I asked him to explain the numbers and he was very vague with the numbers, changing what we had initially spoken about when I had filed my claim (i.e. deductible rates, estimate costs. and numbers for the depreciation). When he could not help me, I asked to speak to his manager. I made several calls and left messages but never got a reply. I tried writing to the corporate office and did not rec... Read More

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Name Witheld due to Health Care Privacy from new port richey, FL says:
September 14, 2015

Insurance Complaint against: WellCare Health Plans
Coverage Type: Health Insurance

  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Denied Access to Services
  • PolicyHolder Service - Abusive Service
  • Claim Handling - Delays upon Delays
  • General - I feel abused by this company
Am having terrible service with these people stalling delay everything to slow things down. They cannot decide weather I can see my doctor "Out of group" have not see this dr. in 3 months and they cannot decide in a timely manner to see him still waiting and my injury is just getting worse.... Read More

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Gina from Tucson, AZ says:
September 14, 2015

Insurance Complaint against: The Travelers Companies
Coverage Type: Homeowners Insurance

  • PolicyHolder Service - Abusive Service
  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Denial of Claim
  • Claim Handling - Unjustified Accusations
  • General - I feel abused by this company
My property got water damaged by the neighbor's broken water pipe last November.They response and inspection delayed many days When reported to Travelers and they make up false information. the damaged roof was left leaking for months when they delayed the inspection and the claim. Nine months later they told me that the damage is not covered by the policy because the roof is disrepair and the damage occurred over an extension period. But Travelers just started insured my property 6months before the accident and they never come to my property before sale it to me. And our tenants are the eyewitness for the damaged area : it did not leak before the accident and it leaked as crazy when and after the accident from the neighbor’s broken water pipe. Now they have admitted the roof leaking is from the neighbor's broken water pipe. But no cover from either my policy or from the neighbor's liability ( both of us are in the same insurance - Travelers.... Read More

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Name Witheld due to Health Care Privacy from New Castle, PA says:
September 11, 2015

Insurance Complaint against: Humana
Coverage Type: Health Insurance

  • Underwriting - Unfair Surcharge
  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Inadequate Reimbursement
  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Denial of Claim
  • Marketing & Sales - Misrepresentation
  • General - I feel abused by this company
I recently purchased humana rx plan. I was told by a supervisor that an inhaler was covered under their insurance. My co pay was to be$50. When I went to pick up it was $150. The next month I went to pick up my inhaler and it was $279. They told me there is nothing they can do about it that the information that I received to purchase their insurance was inaccurate! So I am stuck for an entire year purchasing my inhalers for $279 when they told me it would be $50. Someone needs to be accountable for cheating me out of all that money on a monthly basis! Donald W Adams... Read More

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Lili from Miami, FL says:
September 08, 2015

Insurance Complaint against: Progressive
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Abusive Service
  • General - I feel abused by this company
I want to share two partial emails I sent to Progressive. I've been with them for 10 years and instead of fighting for me as their loyal customer they did the total opposite and harmed my car/me through the process. They didn't even have the decency to respond to my emails. I've paid them so much over the years but it doesn't matter to them.... I’m writing this email full of anger and disgust towards your so-called insurance company Progressive, which at this point I feel is a thief of a company that is allowed to steal legally. We’ve been a Progressive customer for more than 10 years and have contributed towards your financial empire. When we needed your services you done everything but help us; conclude for yourself… In the beginning of July my boyfriend was in a car accident, no fault of his, with a driver in a rental with full coverage from that rental company. Before I called the rental company about the accident I called you guys to advise what had occurred and immediately was told that even though the accident wasn’t our fault you could be my representative, get the car fixed then go after the at-fault insurance company to get the money spent on the repair. I told the rep that I was going to wait as I didn’t want... Read More

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Paul from Amarillo, TX says:
August 27, 2015

Insurance Complaint against: Allstate
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Premium Too High
  • Underwriting - Cancellation
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Inadequate Reimbursement
  • General - I feel abused by this company
I changed insurance companies because I was given a lower rate I changed from a company I had been with over 10 years I had been paying 312 a month Allstate was 298. For five cars. I had been paying 312.for four cars When I made my first payment it changed to 324. When I called to complain Richard told it me it was because I added my daughter, the estimate I asked for should have included her. I don't know how it has gone from 324- 356. Without me knowing. Since they were taking it out of my checking account. Now they took 476. And are telling me the state gave them a rate increase.... Read More

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ALONZO from SAN FRANCISCO, CA says:
August 23, 2015

Insurance Complaint against: Progressive
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Denied Access to Services
  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Denial of Claim
  • Claim Handling - Unjustified Accusations
MY NAME IS ALONZO I,M A 72YEAR OLD SENIOR CITIZEN.ON AUGUST 14TH 2015 I,FILD A CLAIM WITH PROGRESSIVE AUTO INSURANCE FOR BODY DAMAGE ON MY 2012 CHRYSLER 200.ON AUGUST14TH 2015,A FEMALE CLAIM ADJUSTER CONTACTED ME AND SET A CLAIM DATE FOR AUGUST 21 2015 TO COME AND INSPECT MY AUTO.HOWEVER,THE CLAIM ADJUSTER DID NOT SHOW UP NOR,CALLED ME AT ALL.ON AUGUST22ND 2015 I CONTACT PROGRESS INSURANCE COMPANY.HOWEVER.ONCE I, EXPLAINED WHAT HAD TRANSPIRED IN THIS MATTER TO A CUSTOM SERVICE FEMALE AGENT.I, EXPLAIN I,WAS,NOT,HAPPY AND TOLD THIS AGENT I WAS GETTING ANOTHER INSURANCE CARRIER.I,CANCELED MY INSURANCE ON AUGUST 22ND 2015 HOWEVER,FOR UNKNOWN REASONS.THIS AGENT FALSIFIED THE DATE TO AUGUST 21TH,2015.TO FIX A FORGERY DATE TO FIT THEIR PURPOSES.SHE ALSO,TOLD ME I GOT TO PAY THEM $45.00 FOR CANCELLING MY INSURANCE.I EXPLAINED THAT THEY COMPANY VIOLATED THE CONTRACT THREW MISREPRESENTATION AND MISLEADING BY FILING INCORRECT DATES ON THIS ISSUES.I SPOKE WITH A SUPERVISOR,I EXPLAINED THE SAME MATTER TO HER.SHE TOLD ME I WAS THE ONE THAT SET AUGUST 21TH 2015 FOR THE CLAIM ADJUSTER TO COME OUT TO MY HOME.I,TOLD HER I DID NOT SET THE DATE FOR THE CLAIM ADJUSTER TO COME OUT.THE SUPERVISOR CHECKED THE CLAIM ADJUSTER NOTES THAT WAS BLANK.THE SUP... Read More

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