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Name Witheld due to Health Care Privacy from Yorkville, says:
March 08, 2012

Insurance Complaint against: Blue Cross and Blue Shield Association
Coverage Type: Health Insurance

  • Underwriting - Cancellation
  • PolicyHolder Service - Denied Access to Services
I began on the Blue Cross Blue Shield Insurance Plan through my new job. On a Friday, I attempted to have a prescription filled using my Blue Cross Blue Shield card only to be told by the pharmacist that my card was flagged. After further investigation, the pharmacist stated that Blue Cross flagged my account because I had another active insurance plan. My previous plan ended Feb. 29th (I called my previous insurance provider to verify this fact) and Blue Cross stated that the insurance plan was still active according to their system as of March 5th. After several back and forth with the pharmacy, my former insurance and Blue Cross and Blue Shield, I was finally informed from Blue Cross that the flag was to be removed from my account (this was at about 12:30 p.m.) and it would take about 2 hours to correct. At about 5 pm the same day, the flag was still on my account. When I called Blue Cross and Blue Shield, they stated that now I would have to get a written letter from my former insurance provider and have it sent to them verifying that I no longer have the old insurance. I then requested to speak to a manager to explain to me why one person tells me the flag will be removed within 2 hours and another state I need a letter... Read More

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Name Witheld due to Health Care Privacy from Wayne, NJ says:
March 08, 2012

Insurance Complaint against: Horizon Blue Cross Blue Shield
Coverage Type: Health Insurance

  • PolicyHolder Service - Inadequate Service
  • General - I feel abused by this company
I had health insurance with Horizon Blue Cross Blue Shield of New Jersey (Horizon). In network outpatient lab work was provided by Laboratory Corporation of America Holdings (Labcorp). Due to the limitations of the policy, there was a limit of $500.00 per year for this benefit. During October 2010, I visited my primary doctor. Blood was drawn and sent to Labcorp. Horizon was billed for four (4) tests - two (2) were paid in full, one was paid partially and the last was not paid. The explanation of benefits sent to me did not show the remaining balance for outpatient testing. For the partially paid test, Horizon was billed at $104.00, allowed amount $20.21, and paid $1.85. The last test was billed at $66.00, allowed amount $11.68, not paid. When this first started, I offered to pay the unpaid contract amounts of $30.04. It was not accepted. I see no reason why I should pay more than five times the contract amount for a test. Also, I have not worked since January 2008 and can't afford to pay $66.00. If you have Horizon for health insurance or any other health insurance that uses Labcorp as the exclusive outpatient testing service, then you should look for new insurance.... Read More

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Ann says:
September 5, 2012 at 5:34 PM

I'm sorry you had to deal with this. However this has nothing to do with your insurance company, this has to do with the lab. If your EOB states that the price is $30.04 and that you are not responsible for the rest according to your insurance company, you do not have to pay the full $66.00. However, if the EOB from your insurance company says you are responsible for the balance, you do have to pay it. Send them $10.00 per month until it is paid.

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Jake from Lakewood, NJ says:
March 04, 2012

Insurance Complaint against: AIG
Coverage Type: Homeowners Insurance

  • PolicyHolder Service - Delays/No Response
  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
had storm damage to roof and interior sheet rock in my moms estate house. called and was told a adjuster would contact me in 24 hr. adjuster trish w. told me a inspector would contact me within 48 hrs. the house is for sale and in escrow. getting the house repaired and secured from further damage is very important. a window of clear weather is present and the house being on the ocean front, exposed to very strong winds and rain needs to be repairted as soon as possible. when the wind is strong enough to tear up shingles on the roof it is next to imposible to secure the house from further damage with a temporary tarp. insurance companys just delay and welch on thier agreements with loopholes. this time of year is the time to sell houses and it is not practicle to wait for insurance run around. im not sure that the adjuster is even in the united states. im not waiting for the inspector and for more dammage. just the cieling sheetrock is dammaged now. waiting for a inspector would allow the water to dammage the walls and floor and carpet. On October 4, 2008, I noticed the ceiling of one closet in my house collapsed. I contacted my insurance company (AIG) and explain the situation to them. They told me they did not have an adjus... Read More

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sarinna from sarasota, FL says:
March 03, 2012

Insurance Complaint against: Esurance
Coverage Type: Business Insurance

  • Underwriting - Forced Placement
  • Claim Handling - Unjustified Accusations
  • Marketing & Sales - High Pressure Tactics
I have lived in Pennsylvania and I sublet a basement apartment with my aunt for over 9 years now. I have had insurance on all of my vehicles for over 8 years at the same address. Esurance has been my automobile company on and off for several years now. In the past, I was asked to provide proof of residency. I gave documents supporting my residence to Esurance from my landlord and I have also provided bank statements showing transactions in Pennsylvania. At the time of establishing my policy, Esurance made it a point to ask if I frequented NYC/ NJ on a regular basis and I advised I did. This caused me to pay a higher premium. My policy was in fact kept in effect by the insurance company after receipt of these documents. Esurance continued to bill me and provide me with full coverage until my vehicle was stolen. On August 22nd I called Esurance to advise that my vehicle was missing. I provided copies of police officer names, badge #s and a police report. Esurance requested documents and items from me. They were all hand delivered to Scott ***, my claims adjuster in the Hauppauge, NY office. I gave him my signed notarized title, my only copy of my car key, and supporting documents showing my sound system, rims and the recent repla... Read More

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brenton from el paso, TX says:
March 03, 2012

Insurance Complaint against: Esurance
Coverage Type: Business Insurance

  • Underwriting - Cancellation
I was shopping for insurance. I spent a lot of time on the phone with a rep, and she said she would email me the quote, rather than just tell me the price right then. When I opened my email, rather than finding a one page, easy to read email, I was accosted with a barrage of additional links, and complex hurdles that required additional input, and even more effort than I am now putting into this complaint. I still do not know the many dollars that I could have saved, neither do I care any longer! Progressive, I am sorry I ever doubted you. Even this complaint form is difficult and lengthy. Do you want a free gift of customer feedback or not? Don't you people know that only a very small portion of disgruntled customers will ever speak up? I will tell everyone I know not to bother with Esurance.... Read More

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Bill from Chicago, IL says:
March 03, 2012

Insurance Complaint against: Esurance
Coverage Type: Business Insurance

  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Denied Access to Services
  • PolicyHolder Service - Unfair Negotiation
Do not order a policy with esurance. First, I ordered an esurance policy online. I was a customer for less than two years ago, then I sold my car. Why on earth would I need insurance when I don't have a car right? Esurance charges me $100 for not having insurance on a car I don't own. This has to be illegal? I'm taking this as far as I can. Second, I go to cancel my policy, less than 12 hours later, and they want to charge me $50, I was told I could cancel in 6 months for no fee. Really? I just shelled out over $600. Third, my "quote" was $70. I signed up, paid, then receive a raise in my premium notification, letting me know my monthly had increased to $120 which attributed to a DMV issue that they can't even tell me. Let me get this straight, I need to go to the DMV for countless hours I don't have, to perhaps get a reduction? You are already charging me for it. You go do it. Unbelievable, I am going to do everything in my power, with this voice, to squash esurance. I hope you will join me in the fight. Facebook it, yelp it, blog it. Let's reduce some revenue.... Read More

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Tom says:
May 17, 2012 at 9:59 PM

Count me in!

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