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Name Witheld due to Health Care Privacy from Haw River, NC says:
November 07, 2012

Insurance Complaint against: AARP
Coverage Type: Health Insurance

  • PolicyHolder Service - Inadequate Service
I have had AArp discount insurance since 2008 my husband had to in hospital twice under their network hospital each time they only paid 1000.00 total for is hospital bill. The reason we could not afford any other medical insurance. We are 61 and only have limited income because my husband is on disability. The reason is they do not pay for the first day of being in hospital and this first day is where 80% of hospital bill so the patient ends up paying out of their pockets emergency surgery will be on that first day and the insurance will not paid even though you go to network hospital even if you have to travel 100 miles. These discount insurance should be closed down they are bankrupting patients but if you do not have insurance you will be taxed by the government. My husband is disable and are income is very limited and we can not afford good medical insurance.... Read More

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Melanie from Asheville, NC says:
November 07, 2012

Insurance Complaint against: GMAC Insurance
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Payment Not Credited
  • PolicyHolder Service - Inadequate Reimbursement
  • Claim Handling - Delays upon Delays
  • Claim Handling - Fraud
  • Marketing & Sales - Misrepresentation
  • General - I feel abused by this company
May 2012 called Superior Insurance, an agent I was using, to report a vehicle to be taken off ins. Brandon @ Superior convinced me to keep it on the vehicle I no longer had so that "I would not have a lapse in coverage.". In June called him again advised I wanted the veh. taken off, still he said to leave it on, in July I called again demanding the veh. be taken off, he only half processed the endorsement so that Aug I again received a bill with the veh. still on the policy. Called GMAC Insurance, was told I HAD to pay even tho the endorsement was clear to them and I would be refunded the following month. Sept. came around AGAIN receive a bill with the veh. listed, I transferred the insurance to a new company. Called GMAC Insurance to find out where my refund was for the July-August payments made on the veh. to be taken off along with the prior balance I was being charged. They stated there was no refund due. RIP OFF....Do not deal with either of these companies!... Read More

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Robin and Cheryl from Jacksonville, FL says:
November 05, 2012

Insurance Complaint against: Mercury Insurance Group
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Refusal to Insure
  • PolicyHolder Service - Denied Access to Services
  • PolicyHolder Service - Abusive Service
  • PolicyHolder Service - Unfair Negotiation
Paid for full coverage insurance when we received our policy and insurance cards in the mail a month later they were accompanied by another letter stating "application not accepted during initial underwriting period. Robin Sidbury has undisclosed criminal history". What is THAT supposed to mean? Why is a "crimial history" important if it does not apply, is not there, and not asked for initially? Never had this happen before. Totally insulted, feel violated. Down right unprofessional. This company should be closed down. I (Cheryl Sidbury) am so mad I feel like suing for defamation. My husband and I are business owners and have worked hard to build a decent reputation and now THIS is sent to us from these bottom feeders.... Read More

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marie from laurel, MS says:
November 05, 2012

Insurance Complaint against: Allstate
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
i was in a car accident in march 2011 it had been 1 year an 8 months it was not my fault why is yuo all giving me such a hard time i just want to know why is it taking so long they just holding my claim i pay my bill every month never had a accident i was hit by someone i though you all was one of the best insurance company i keep thinking what happen with you in good hands with allstate can you tell me what is the problem allstate the way yall is doing it make people dont want to carry your insurance can some one tell me what is the hold up with my claim....... Read More

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Beatrice from Delray Beach, FL says:
November 05, 2012

Insurance Complaint against: Citizens Property Insurance Co
Coverage Type: Homeowners Insurance

  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Denial of Claim
  • Claim Handling - Unjustified Accusations
  • General - I feel abused by this company
we feel we have a legitimate claim with citizens, (a state insurance company) we were put in CITIZENS by our esteemed Governor Scott..(when our previous company would not insure any homeowners policies in the state of Florida) There was a tornado several miles from our house(a small villa HOA) we lost shingles on our roof, and had a wet ceiling in our laundry room and worse, had a hole in the ceiling in our bedroom, and water leaks in our den ceiling, water on the floor, a ruined carpet and furniture...We immediately call CITIZENS!! the adjuster came and said we were not covered..They paid us $800.00 for the furniture and rug, but said they held no responsibility for the rest of the damage.. They said we needed a new roof, and suggested we put up a "blue tarp" ...and they would not pay for anything...Needless to say, we immediately called in a licensed roofer, got all the necessary paper work and permits completed, and proceeded to put up the new roof.(We paid the $6000.00 for the roof.)..This was done in November of 2011.. In case of another storm, and being prepared for the 2012 hurricane ..At this point, our bedroom ceiling and wall was turning black, and we discovered MOLD,the inside hole was getting bigger and we were also... Read More

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Beatrice from Delray Beach, FL says:
November 05, 2012

Insurance Complaint against: Citizens Property Insurance Co
Coverage Type: Homeowners Insurance

  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Denial of Claim
  • Claim Handling - Unjustified Accusations
  • General - I feel abused by this company
we feel we have a legitimate claim with citizens, (a state insurance company) we were put in CITIZENS by our esteemed Governor Scott..(when our previous company would not insure any homeowners policies in the state of Florida) There was a tornado several miles from our house(a small villa HOA) we lost shingles on our roof, and had a wet ceiling in our laundry room and worse, had a hole in the ceiling in our bedroom, and water leaks in our den ceiling, water on the floor, a ruined carpet and furniture...We immediately call CITIZENS!! the adjuster came and said we were not covered..They paid us $800.00 for the furniture and rug, but said they held no responsibility for the rest of the damage.. They said we needed a new roof, and suggested we put up a "blue tarp" ...and they would not pay for anything...Needless to say, we immediately called in a licensed roofer, got all the necessary paper work and permits completed, and proceeded to put up the new roof.(We paid the $6000.00 for the roof.)..This was done in November of 2011.. In case of another storm, and being prepared for the 2012 hurricane ..At this point, our bedroom ceiling and wall was turning black, and we discovered MOLD,the inside hole was getting bigger and we were also... Read More

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JODI from Temple, PA says:
November 05, 2012

Insurance Complaint against: GEICO
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Delays/No Response
  • Claim Handling - Delays upon Delays
My car was involved in a hit and run accident Dec of 2011 and is still not resolved. A picture of the vehicle license plate was taken and a police report was filed. At least and maybe longer, 2 months after accident I'm told I must retrieve police report myself. I do this and then told Ins. of hit and run vehicle cannot locate driver. Now told by Knightbrook Ins. Co.(Ins. of hit and run vehicle) they never received police report when they have been sent at least 2 copies after stating they didn't receive it. Car was looked at for damages and came to $1800 something. What else can I possibly do? The vehicle that struck my car was a Med Ex truck. Please help!... Read More

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Sabrina from lexington, MA says:
November 05, 2012

Insurance Complaint against: MetLife
Coverage Type: Homeowners Insurance

  • General - I feel abused by this company
I have been with Metlife for both auto and home for about 18 years. NEVER had to put a claim in with them for either home or auto in the ENTIRE time we have been insured with them. Had major ice storm in 2011 which resulted in our electric wires being ripped of our home. In addition to losing electricity for weeks in end, a great portion of our vinyl siding was ripped off as well. We put in a claim and were reimbursed under 2K dollars. As a result of actually utilizing our homeowners insurance (mind you we've never put a claim in IE: never used our insurance for what it's supposed to be utilized for) we are now being penalized 25%. Our insurance was increased over $300 a year. This is outrageous! Also there is no one I can speak to to rectify this. No phone number provided to speak with a supervisor or someone who can remedy this for us. So we will be paying for the duration of our insurance an amount that will FAR exceed the claim we submitted. THIS IS SCANDALOUS.... Read More

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Cathryn from Avon, CT says:
November 02, 2012

Insurance Complaint against: The Travelers Companies
Coverage Type: Commercial General Liability

  • Underwriting - Premium Too High
  • Underwriting - Unfair Surcharge
  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Abusive Service
  • Marketing & Sales - Misrepresentation
  • General - I feel abused by this company
I was charged $105.00 for not renewing - their price was almost double what I am now paying. Threats to send to collection, sue or whatever - they couldn't care less. I sent them a form letting them know I was going elsewhere. Since I did not send it by certified mail I cannot prove that they have it. Since when are we required to renew with the same company. Don't trust them.... Read More

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RYAN from PALOS VERDES ESTATES, CA says:
November 01, 2012

Insurance Complaint against: Kemper Insurance
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Denied Access to Services
  • PolicyHolder Service - Inadequate Reimbursement
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settl
MY AUTOMOBILE WAS VANDALIZED AND WAS DEEMED INOPERABLE. A whole was drilled in my oil pan causing the engine to seize when my girlfriend went to drive it. Claim was under investigation for 4 months, the entire time i was out of a vehicle and rental car coverage was not in my policy (big mistake. i provided the investigator with everything he asked for. They actually claimed that after 4 months that it was there determination through there investigations that i did this to my own vehicle. the investigator out right refused to obtain the servailance footage to the entrance of where my vehicle was located at the time. he assured me that he doesent feel it is neccessary to view the tapes at the time. mike hull was the investigator, triccia mittig was the adjuster and lin mcmillen is the supervisor. I am now in the process of taking them to small claims court. worst expierence i have ever had. thank you... Read More

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