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Gary from Chicago, IL says:
July 16, 2012

Insurance Complaint against: Allstate
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Abusive Service
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Denial of Claim
  • General - I feel abused by this company
This is in reference to claim number #0251415923. On July 9th I was driving west-bound on Westend (Chicago). Your client Marcus Street was driving his grand-father's car south-bound on Pulaski at a rapid speed. He came to stop traffic during rush hour. Went around the stop traffic and drove through the parking lanes and rear-end my Ford Truck. I made a police report as the report will show he was driving reckless. Ms. Beverly Littleton contacted me on Tuesday, July 10th and recorded my statedment of what happened. When she turned off the recorded, the conversation continued and she implemented I turned in front of Marcus. She informed me she hasn't spoken with the person who was driving the car (Marcus Street), but she spoke with the policy-holder (his grand-father). I asked her shouldn't she had spoken with driver first, I informed her if I couldn't get a better assistance, I would take it further. By this time, she was upset and the conversation ended. July 11th she called me and informed me I was at fault, I repeatly informed her this person rear-ended me. I was already traveling west-bound on West End ave. Ms.Littleton informed me it wasn't necessary for me to go to claims center for evaluation and stated I had threaten her by... Read More

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Gus from Dallas, TX says:
July 16, 2012

Insurance Complaint against: GEICO
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Unfair Negotiation
  • Marketing & Sales - Misleading Advertising
  • General - I feel abused by this company
6 MONTHS AGO, I HIRED MY AUTO INSURANCE AND AFTER 1 MONTH I CANCELLED THE SERVICE, BECAUSE GEICO CALLED ME TO CHANGE THE PRICE BECAUSE THEY DIDN'T CALCULATE THE VALUES CORRECTLY. NOW, I GAVE THEM A SECOND CHANCE AND I HIRED AGAIN THE INSURANCE WITH THEM. GUESS WHAT? I'VE JUST RECEIVED A CALL TELLING ME THAT MY PRICE WILL INCREASE AGAIN, BECAUSE THEY, AGAIN, DIDN'T CALCULATE THE PRICE CORRECTLY. THAT IS RIDIIIIIIICULOS! THEY ARE LYING FOR THEIR CLIENTS WITH BETTER QUOTES AND AFTER A MONTH THEY UPDATED THE PRICE. THIS IS NOT ETHICAL, SO WHEN MY CONTRACT FINISH, I NEVER MORE WANT TO HEAR ABOUT THIS COMPANY.... Read More

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Cathy says:
July 18, 2012 at 9:42 PM

I had a similar experience, I will be switching as well!

from Phila., PA says:
July 16, 2012

Insurance Complaint against: State Farm Insurance
Coverage Type: Homeowners Insurance

  • PolicyHolder Service - Abusive Service
  • PolicyHolder Service - Inadequate Reimbursement
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Denial of Claim
  • General - I feel abused by this company
State Farm delayed and denied my claim. The original adjuster (G. M.) verbally assured me that State Farm would pay for the following due to water damage from a fire in my condo that a renter caused: 1. A full pack out of the contents of my homeso repairs could be made 2. Allowable living expenses for the expenses of living in a hotel until repairs are complete. 3. Cleaning of furniture and clothes damaged from fire. When the repairs were finally to begin (4 months after the fire) a new adjuster (called the "Readjuster") was given to my claim and all the above was DENIED!!! State Farm was in collusion with the restoration company, ServPro and the condo management company, CAMCO. I am presently in litigation with all 3 companies. The fire was on 3/27/11. This debacle has cost me $40,000 for a fire I did not cause. I also have condo insurance that covered all the above. State Farm has a history of denying claims. I didn't know that before I signed up with them 5 years ago. However, I know it now. State Farm should NOT be allowed to insure anything in Pennsylvania.... Read More

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DiGiovanni & Associates Inc says:
August 4, 2012 at 11:54 PM

Dear Donna, you have a tremendous task ahead of you, my company are advocates for this type of conduct. I take a differant approach into to standard way claims are resolved. if you need assistance please contact my office, i will personal share tremendous information that will assist in compelling them to resolve all matters. You may contact my office, 718 351-9287 or [email protected]

Pamela from Gulfport, MS says:
July 13, 2012

Insurance Complaint against: UnitedHealth Group
Coverage Type: Liability Insurance

  • Underwriting - Refusal to Insure
  • Underwriting - Unfair Surcharge
  • PolicyHolder Service - Inadequate Service
  • General - I feel abused by this company
**I have United Healthcare insurance which is not listed above** The first thing I have a problem with is my allergist put me on Claritin D 24 hours. I live here in the state of Mississippi and I am required to have a prescription for claritin D which means I must pay to go to a doctor to get this prescription and my insurance will not pay for it or even a part of it. The second thing that I am having a problem with is for some reason I have to have a health coach call me from carewise once a month and if I am not able to take the call or I miss the call I don't get a discount on my insurance. The problem is that not everyone is required to have a carewise coach call them. What if I had a second job and I was not able to take the call? I would be punished and made to pay $106.62 every two weeks for my insurance instead of the discounted price of $59.54. This happens every single year. This January my insurnace was $59.54 by March 16th, 2012 they started charging me $106.62 because they said the health coach wasn't able to get intouch with me. Come to find out they were calling my emergency telephone number which was my boyfriends house number. I have a cell phone and never would I have ever given them the house number ... Read More

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William from Rochester, MN says:
July 13, 2012

Insurance Complaint against: AARP
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Unsatisfactory Settlement/Offer
While backing out of parking lot another car was backing out at the same time we collided at 5 miles hr. my vehicle had $2000.00 in damages due to other cars trailer hitch (pick-up).No damage to pick-up.I do not carry collision due to age of van.Other driver cited for no insurance.I have police report,and estimate (damage).Hartford told me I have no claim.Even though other driver was not insured.... Read More

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from Orlando, FL says:
July 13, 2012

Insurance Complaint against: The Travelers Companies
Coverage Type: Auto/Boat/Motorcycle

  • General - I feel abused by this company
I had been a client of Travelers Insurance for 15 years. Almost 2 years ago I was given an infraction which increased my premium. Last year Travelers increased it and even though I could have gotten insurance cheaper somewhere else I stuck to them. My insurance renews every year in May. Well I call yesterday regarding possibly lowering my premium and I was shocked to be told that they had dropped me back in May. They said they sent me a letter notifying me which is funny that they send it to an address different than my mailing address. They have my number and they could have at least given me a courtesy call. Now I am stuck paying and extra $500 a year because now I am an uninsured motorized since it has been more than a month. Is this even legal? Insurance companies need to be held accountable for doing this to people. Travelers is aweful and have no consideration for their customers.... Read More

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Gordon from Galt, CA says:
July 12, 2012

Insurance Complaint against: Protective Life
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Inadequate Service
I was sold this policy by the dealership where I bought my used 2005 Dodge Durango. when I ran into a sputtering problem I took my durango into the nearest dodge dealship for repair. they ttok down my inurance infromation and contacted the dealership where I bought it. when the servive department called protective for authorization he was told the policy was voided. When I called they told me there was a problem and it should have been taken care of months ago on my contract. I was told by contracts it was fixed and to have the dealership call them in an hour. When the dealership called they had all went home for the day. I spent the next day for 2 hours calling 1-800 numbers trying to get ahold of someone to find out what was going on. spending no more than 2 minutes talking to someone and spending a lot of time on hold. I even was put through right away to someones voice mail who was on vacation. finally I was able to locate a customer server supervisor 30 minutes befroe they close. she contact the gal listed in the computer who told me they would have it fixed the day before. Roberta, told me I should expect a phone call within 10 minutes that the problem with my contract was fixed. I never got the phone call. I am trying to ge... Read More

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cathy from maryland heights, MO says:
July 10, 2012

Insurance Complaint against: Liberty Mutual
Coverage Type: Homeowners Insurance

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Denied Access to Services
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
  • General - I feel abused by this comp
I have had liberty mutual house for 5 months in st. louis mo and I paid my insurance for one year. On 4-28-12 a hail storm came thru maryland heights mo and damage my house. I filed a claim on the damages with liberty mutual. However Liberty mutual refuses to replace my siding on my whole house. In my subdivision all the homes are getting new siding on the whole house and rewrapped .I have damage all around my house. Liberty mutual itel report finding can't find the siding I need to be the same. Liberty wants to place a siding thats not the same on my $350,000 house. This is crazy. When I sale my home no one is going to want it. I have talked to Charlene Hoskins, Kelly Day, Valerie Brown, Jim Allen,Bob Stubiens all who work for Liberty mutual. The people in the centralized Catastrophe Unit wouldnt want there house half done or patched up.This is bad claim handling. Everytime I call no one can give me an answer.I want my house back like it was. Everything should be the same like before the storm. The numbers i have called 866-542-2287 no one is helping me.IF YOU KNOW SOMEONE WHO CAN HELP ME PLEASE CALL 314-303-3281.... Read More

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Sheila from West Columbia, SC says:
July 10, 2012

Insurance Complaint against: Nationwide Mutual Insurance Company
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
  • General - I feel abused by this company
A nationwide customer hit my car on July 5 in the bank parking lot. I contact the person insurance company, nationwide, and my insurance company to report the incident. As of today, July 10, no action has taken place against my cas. Today is July 10, 2012. I am catching rides back and for to work. The accicendent was not my faught. their client fault and I am the one suffer. This is my car I travel back and for to work. Sheila Heatley 803-777-2190... Read More

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Steve from Orem, UT says:
July 09, 2012

Insurance Complaint against: State Farm Insurance
Coverage Type: Homeowners Insurance

  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Fraud
  • Claim Handling - Denial of Claim
  • Claim Handling - Unjustified Accusations
Dishwasher waster water hose fissured/cracked and leaked. Noticed hardwood floors starting to buckle. Called State Farm agent to see if I should file claim. She said no if actual damage is less than deductible. Called plumber to determine source of water. Couldn't get to dishwasher because of swollen hardwood. He called Utah Disaster to remove swollen wood in front of dishwasher. Discovered source of water and found water encroached to most of hardwood flood, into cabinets, wall and island. Called agent. She said to go ahead with mitigation. Removed much of floor, cabinets, damaged wall. Adjuster came out and denied claim saying it was a slow leak plus didn't cover mold damage. Tiny bit of mold behind dishwasher -- only a few days old. Adjuster said Utah Disaster was not reputable and demolished most of kitchen to get repair work. He also felt I was in cahoots with them in order to get a "new" kitchen. I had never before spoken with them nor met them -- didn't even know who they were -- what an insult. Now, I'm forced to sue State Farm to have my demolished kitchen rebuilt. Adjuster said I would lose because of broad language in policy relating to water damage. I'm also pursuing a class action suit against St... Read More

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