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Denise from Fraser, MI says:
July 05, 2012

Insurance Complaint against: Aflac
Coverage Type: Disability Insurance

  • PolicyHolder Service - Inadequate Service
i have been with aflac since 2004, made a claime because i was diagnosed with cancer,(covered with aflac cancer insurance) and have recieved no contact with my agent. I called the 800 number, which they did comply that they would send out the needed forms, however my complaint is with my agent Kim, and thats all i know, (no last name) whom has done nothing..NOTHING to help me in any way, when I talked with the 800 people, they blew it off as so what.just call the 800 number.so my problem is this agent getting paid for her non services? if that is the case, then i would think you would not want her in your employ She is certainly NOT worthy of any income from your company. Sincerly, Denise Kirtley... Read More

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Aflac Phyllis says:
March 4, 2013 at 12:22 PM

Hi Denise, I'm Aflac Phyllis, an Aflac worldwide headquarters employee here to help. I'm so sorry that you have had an unpleasant Aflac experience. Please allow us the opportunity to assist you. Please email your contact information to us at [email protected] Sincerely, Aflac Phyllis

Deb from Mount laurel, NJ says:
July 04, 2012

Insurance Complaint against: PET - 24PetWatch
Coverage Type: Pet Insurance

  • PolicyHolder Service - Inadequate Reimbursement
  • Claim Handling - Delays upon Delays
  • Claim Handling - Denial of Claim
I know this might be insignificant to some that i am irritated about pet insurance. But, shouldn't some one oversee this huge industry? I have paid premiums for7 months and submitted three claims all with the necessary paperwork. The shelter where I adopted my cat from treated my cat for diarrhea and didn't note any diagnosis. This insurance company asked for additional notes or statements from a vet/hospital that I took my cat to. The rep from the insurance company said I made a statement to the vet that I believed that my cat had symptoms since I adopted him. I asked the rep " Is this denial due to my supposed statement? the reply was yes! An insurance company can deny a claim because of heresay or a statement made by someone other than a doctor? In fact both letters of denial I received were in reference to a possible condition of ear mites which were not present but I was give medicine for just in case the test was not conclusive. I did not give this to the cat because I wanted to treat one condition first, the diarrhea. It just seems that they were going to deny this claim no matter what. I am feeling this pet insurance is a scam! Please is there any recourse I have to appeal this decision? the rep said I could go to the ... Read More

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Carol says:
July 7, 2012 at 9:33 PM

This is an outrage! Tell them about this site and you have made a complaint, maybe that will help.

Tammy from Colorado Springs, CO says:
July 03, 2012

Insurance Complaint against: Farmers Insurance Group
Coverage Type: Homeowners Insurance

  • Claim Handling - Unsatisfactory Settlement/Offer
  • General - I feel abused by this company
Have had Farmers for almost 1 year now. Told agent when first signed up that we had tee-lock shingles on our roof. She didn't care, and wrote our policy with a deductible of $1,000.00. We have never made a claim before, so when we were hit with a bad hail storm in June of this year, we put in a claim for damage. The adjuster came out and advised us that we had a $9,000.00 deductible on wind/hail damages. I checked into it, and in January we were sent a very vauge letter letting us know that we were assessed a 5% deductible. It didn't state on what it would be attached to, so I am thinking that it would be another 5% of the repair costs. No, it is attached to the ENTIRE REPLACEMENT COST OF THE HOME of $183,000.00. So, for an $11,00.00 claim, we were offered $1,500.00 for the repairs. I have been in contact with the claims department, which of course, they will not budge. So, good luck to anyone with this company.... Read More

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Karen says:
July 7, 2012 at 9:28 PM

Unbelievable! I think things are going to change after insurance companies find out about this site!

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Name Witheld due to Health Care Privacy from Toms River, NJ says:
July 03, 2012

Insurance Complaint against: Blue Cross and Blue Shield Association
Coverage Type: Health Insurance

  • Underwriting - Refusal to Insure
  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Denied Access to Services
  • General - I feel abused by this company
I have severe neck and upper back pain due to arthritis for years. My coverage has, up till this year, allowed 2 visits per year to surgical center for epidoral shots which dramatically ease the pai. All of a sudden, and without notice from Horizon BCBS, my pain doctor told me that my policy does not cover surgical center visits but only hospital. My plan is the same, so i called BCBS. They told me that my coverage rolled over and they no longer cover surgical center expenses. How can they do this? I wanted to change companies but i found out i can not do this till the end of the term. I am stuck with this crappy insurance company that changes the rules without telling you. HELP!!!... Read More

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Kim says:
July 7, 2012 at 9:37 PM

My husband had a similar experience with BCBS, but they are denying the epidoral shots claims. He is still allowed to go the the surgical center.

tina from belleair, FL says:
July 03, 2012

Insurance Complaint against: PET - VPI
Coverage Type: Pet Insurance

  • Claim Handling - Denial of Claim
Dog had salmon poisoning, $6,300 in bills - The title says it all. My dog needed 6 days to be treated for salmon poisoning which was diagnosed late. VPI's limit is approx. $300 for this treatment. They claim to have a $7,500 coverage limit. In order to reach this limit, your pet would likely have to develop/require 75%+ of chronic diseases/tests. I called VPI and stated how misleading their coverage limit claim was, considering their coverage limits for each diagnosis was so miniscule. Class action lawsuit please. At least my dog survived, now to deal with the debt.... Read More

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eric from Cassville, MO says:
July 03, 2012

Insurance Complaint against: California Casualty
Coverage Type: Homeowners Insurance

  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Denial of Claim
  • General - I feel abused by this company
In my opinion California Casualty uses sleazy tactics to deny claims. I have been insured by them for 14 years and when i finally had a homeowners claim for hail damage instead of sending out an adjuster they sent out an engineer whose sole purpose was to refute evidence for the purpose of denying my claim when the evidence in favor of my claim is overwhelming. Shortly after filing my claim they dropped my homeowners insurance as well. Bottom line this is a cut rate insurance company and you get what you pay for!... Read More

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Jo Ann from Scandinavia, WI says:
July 02, 2012

Insurance Complaint against: Auto-Owners Insurance
Coverage Type: Renters

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Inadequate Reimbursement
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Denial of Claim
  • General - I feel abused by this company
This past January 2012, my apartment was flooded with black water (sewage) by the Bakery that was above my apartment. By the time the plumbers finally got there and unplugged the lateral, my apartment w/all the contents was full of mold & mildew. My insurance company claims adjuster told me to call a Restoration Company. (The local ServiceMaster) From that point it went all downhill. My insurance company only wanted to pay ServiceMaster for their services, (which they maxed out the coverage)less the deductible and that was it. No other coverage according to the Field Claims Adjuster. I did get a small amount for the "Displacement Fees" because the Field Adjuster and his Supervisor felt that the bill for 114 days was too much. Therefore, those two decided that I only deserved 1/3 of the bill. Meanwhile, my apartment is still unfinished, I do not have a permanent address yet and Auto Owners Insurance Company doesn't care. Please note, I have lived in that same apartment for ten (10) years. The majority of my belongings ended up in a landfill because of the mold & mildew. (Possibly totals between $10,000 & $15,000) Despite sending a letter to the Commissioner of Insurance, the Attorney General's Office and to th... Read More

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Name Witheld due to Health Care Privacy from Rockfor, IL says:
July 02, 2012

Insurance Complaint against: MEGA Life and Health Insurance
Coverage Type: Health Insurance

  • Claim Handling - Denial of Claim
After having paid into this plan for 3 years with only 1 office visit claimed against it, I got into an auto accident, not my fault, and I guess because it was someone elses fault they denied every claim I submited I couldnt get any thing paid.... Read More

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Aline from Cypress, TX says:
June 29, 2012

Insurance Complaint against: Kemper Insurance
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
My auto was stolen on May 25th. I called and made a claim on May 25th. The insurance adjuster have not contacted me but once since this claim have taken affect. My rental is have expired and they claim they cannot extend the rental, even thought the dealy was with them. Do not get insurance with this company.... Read More

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Kemper says:
July 2, 2012 at 9:37 AM

Ms. Redd, Would you like a member of our claims team to call you and discuss this? If so, please e-mail [email protected], including your phone number and the best time to reach you. Thank you.

walter from nehalem, OR says:
June 28, 2012

Insurance Complaint against: 21st Century
Coverage Type: Homeowners Insurance

  • Claim Handling - Unsatisfactory Settlement/Offer
I had a home invasion a little over a year ago. The guy who broke into my home got $18,000 worth of personal items. The insurance company would not pay me because I had no proof of ownership. They offered to pay for the door about $500 with a $1000 deductible. We caught the guy he spent 90 days in jail he amended taking everything. There was $2500 worth of belongings recovered. He amended taking everything. He has to make 10 thousand dollars. In restitution. The insurance company will not help me out at all.... Read More

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