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Insurance Complaints - Let your Voice be Heard!

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Paulus from Southlake, TX says:
October 28, 2012

Insurance Complaint against: Nationwide Mutual Insurance Company
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Unsatisfactory Settlement/Offer
Accident happen 5/31/12 morning 7:30 am. Nationwide policy holder hit driver side of my truck, blew up rear tire on same side. She just cleared from stop sign, speeding on her shorter curve, cannot control her speed, passed center line to my roadway and hit side of my truck. She did not stopped after hitting my truck and kept going. When I called her insurance at that day afternoon, to follow up claim I placed at 7:40 am that morning, her insurance said, she said, she did not stop because of construction zone. On the police report, I filed at that morning, police noted - no construction zone, on Police report 12SP023900 - Department of Public Safety - Southlake Police. I found her on the next intersection, when I showed her damaged on my truck, the 1st statement come out from her in a sense is this: "I think my wheel is out of alignment". She left accident scene, did not want to wait for police to come, with excuse has to go to work. She was wearing tang-top and short, coming to my neighborhood, 40 miles away from her residence. Accident happen in my neighborhood. Police did not come till 9:40 am, because when I called around 7:50 am, I mentioned is not emergency, even though my thumb was bleeding, trying to c... Read More

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Joe from Brooklyn, NY says:
October 26, 2012

Insurance Complaint against: Progressive
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Premium Too High
  • PolicyHolder Service - Unfair Negotiation
  • General - I feel abused by this company
Been with Progressive for a year and a half since getting my motorcycle. Growing up on Long Island and living/working in NYC area I have a bike for recreational use to ride with friends and family on Long Island that have bikes. As such I keep my bike on LI. All was fine until one day their system screwed up and changed my garaging zip code from LI to my new city address, tripled my premium, and said payment was due in a week, and that I had not responded to a previous request for proof of garaging address. First I never received such letter, second are they crazy with 1 week notice on such a change! And third, it was their mistake. My garaging address never changed! When I explained that while I moved in the city area my garaging has not changed and is still on LI and that is what I reported, they told me they would take care of it. Then they told me they couldn't. Then they apologized and said they fixed it and I have no change in premium. Then they wrote back demanding proof that I live or pay bills at my garaging address when they already know it is garaged at a friend's place (or at my parents place) on Long Island and that I don't pay bills there! Worst experience ever!! I supposed if I get a boat and keep it in a friend's... Read More

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Norman from Sussex, WI says:
October 26, 2012

Insurance Complaint against: Principal Financial Group
Coverage Type: Life Insurance

  • PolicyHolder Service - Incompetent Employees
On Friday Oct 19,2012 I called to cancel my life insurance. There is $17,900 in cash that is my pay off. I asked for the forms to be mail to my home. A week later and 4 more calls and the forms are still not here. On Wedesday the 24th I called twice and the man said it would take 24 to 48 hours to fax the forms to me. I hold him I could fax him my whole policy in 15 min. I called again Thursday and the lady that answered said she would have them put a rush on it. I will be calling again today. What a bunch of incompetent losers. And my agent is the biggest. News Alert. My papers were just Fax to a realtors friend house. It took 48 hrs to fax the papers, he was right. Seven days total what a joke. Thanks for listening.... Read More

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Dustin from Walkerville, MI says:
October 26, 2012

Insurance Complaint against: Hiscox Insurance
Coverage Type: Liability Insurance

  • Underwriting - Cancellation
  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • Marketing & Sales - Misrepresentation
The insurance company name is Hiscox located in chicago. I obtained GL insurance from Hiscox in September 2012. I was very clear about what the coverage was for. The representative even asked questions specific to my business operation. I then contacted them in October 2012 to get addition insured added for a contract. This is a common practice. They gave me a ridiculous run around for a week and a half. Not returning calls and just plain lying to me. When they finally returned my call they told me that I did not have the proper insurance and they didn't think that I actually plowed snow or did landscaping. I was very clear about what I do and they know it. So according to them I was working with no insurance. Now I am active on 5 figure contracts with no insurance. If we lose those contracts we will go bankrupt.... Read More

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Jeff Geroux/Hiscox says:
October 31, 2012 at 2:28 PM

Sir, We have reviewed all recorded calls between you and our phone advisors. Your initial call in September did not include any mention of your snow-plowing business. We asked if you were a property manager (the occupation you selected as part of your online quote) and you said yes. That was the extent of your disclosure. Our definition of property manager does not extend to landscapers or snow-removal services. That was explained to you during your call to us in October. Our phone advisor did offer to transfer you to our partner -broker who could possibly offer you a GL quote for a company like yours and you declined that offer. I apologize for the time it took to review your policy circumstances; we aspire to be much more expedient in our services. However, as your company is not a property management entity, the policy you purchased is not designed to meet the actual needs of you or your clients, and it is appropriate that you find the correct type of policy for your circumstances.

Edward from Lincoln University, PA says:
October 25, 2012

Insurance Complaint against: State Farm Insurance
Coverage Type: Homeowners Insurance

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Abusive Service
  • PolicyHolder Service - Inadequate Reimbursement
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Fraud
we had a small fire back on 12-26-1010 where the fire started on the outside of the house and burned into the family room, the house had heavy smoke through out. the insurance adjuster came and spoke to my sister the adjuster is (Robert Reeves) from state farm mr reeves also brought his contractor michael anthonys both who stated that they would take care of every thing. mr Reeves instructed my sister to give Michael Anthony a check for $1000.00 for the thousand dollarto cover the deductable , my sister not knowing any better gave them a check. Next came the cleaning crew (Puero-Clean ) which was another night mare these guys came for about one to two hours a day where my sister had to take off work they came when they wanted some times 11:00Am some times 1:00 Pm stayed 1 or 2 hours and left this went on for all most 2 weeks. They ran up over a $1000.00 on the electric bill with their equipment. when they were done they wanted me to sign a statment acknowledging that they were here, and we would get a detailed bill outlining the servie rendered. If we were not stisfied they would not get paid. I was not present at the time they left and they would send me the sign off. I never received the sign off. When we received the det... Read More

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WINDY says:
February 21, 2014 at 10:51 AM

I AM DEALING WITH MR. REEVES RIGHT NOW AND LET ME TELL YOU IS BEEN HELL!

Gerald from Pine, CO says:
October 25, 2012

Insurance Complaint against: WellCare Health Plans
Coverage Type: Contents Insurance

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Denied Access to Services
  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Denial of Claim
  • Claim Handling - Unjustified Accusations
  • General - I feel abused by this company
I have been approved and disapproved 10 times on the same medication.... Read More

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Robert from woodland hills, CA says:
October 25, 2012

Insurance Complaint against: Farmers Insurance Group
Coverage Type: Homeowners Insurance

  • Marketing & Sales - High Pressure Tactics
I asked for a home quote 5 month ago,I got a quote from Andrew Kolanz Farmers Insurance 15233 Ventura Blvd Ste 400 Sherman Oaks, CA 91403-2217 License Number: 0H92419 310-872-9969 (Office) 818-990-4367 (Fax) he gave me a fire quote not a full home quote,we ended up going with another carrier.to this day he is still bothering me about signing his policy even contacting my Mortgage company asking for my contact details even though he knows I must have insurance with someone else in order for me to have a mortgage.... Read More

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InsuranceCompliant.com says:
October 25, 2012 at 4:52 PM

Robert, You may want to inform Andrew about this site and that he is "featured prominently" on it. We are pretty certain he will stop bothering you after that.

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Mel from Signal Hill, CA says:
October 24, 2012

Insurance Complaint against: Mercury Insurance Group
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Delays upon Delays
  • General - I feel abused by this company
I was in an accident on December 22, 2011. After starting a claim, I was unable to reach my adjuster and after leaving numerous messages I did not have any of my calls returned. I've been bounced around their IVR, disconnected, placed on hold for extended periods of time and all without processing my claim and repairing my vehicle.... Read More

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jane from Pearl city, HI says:
October 24, 2012

Insurance Complaint against: American Income Life Insurance Company
Coverage Type: Life Insurance

  • Underwriting - Cancellation
  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Payment Not Credited
  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Marketing & Sales - Misrepresentation
I replaced my pri-america life insurance with AIL Insuraance Co. The agent said that she will cancel my policy with Pri-America at my request. So when I got a letter from Pri-America saying that I'm thinking of cacelling their policy I ignored the letter because my agent, Catherine C. Minor said that she'll take care of it. I then noticed 4 months later that Pri-America was still deducting my premiums automactically. I then contacted agent and finally she said that I'll get a refund check for $426.00 within 10 days and that the company will pay it. Since then it's been almost two months and I haven't been able to contact Ms. Minor leaving her messages to call me. No response. My last message stated that I will take this matter up with the regional office if she doesn't respond. Still no call back.... Read More

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InsuranceComplaint.com says:
October 25, 2012 at 4:28 PM

Jane, We would recommend calling AIL corporate in Waco, TX not a regional office. You can reach them directly at 254 761 6400. Many agents that are new to the business simply to not have the experience to properly handle all the day to day issues they are confronted with. In this case we believe the agent is responsible for making the entire company look bad. I founded InsurnaceComplaint.com and I have had life insurance with AIL for 20 years, never an issue. You should also request they transfer you to a more experienced agent. Let us know how you make out, good luck.

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Joe from Summerfield, FL says:
October 24, 2012

Insurance Complaint against: Progressive
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Premium Too High
  • General - I feel abused by this company
Policy just keeps going up & up in price. My wife recently received an e-mail (from Progressive)stating she was getting a 4% reduction in cost due to her good driving habits (However, thats not what happened). I guess Progressive has to go up on rates to pay for all their absurd TV commercials. Regards, Joe Shoffner... Read More

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