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Robert from woodland hills, CA says:
October 25, 2012

Insurance Complaint against: Farmers Insurance Group
Coverage Type: Homeowners Insurance

  • Marketing & Sales - High Pressure Tactics
I asked for a home quote 5 month ago,I got a quote from Andrew Kolanz Farmers Insurance 15233 Ventura Blvd Ste 400 Sherman Oaks, CA 91403-2217 License Number: 0H92419 310-872-9969 (Office) 818-990-4367 (Fax) he gave me a fire quote not a full home quote,we ended up going with another carrier.to this day he is still bothering me about signing his policy even contacting my Mortgage company asking for my contact details even though he knows I must have insurance with someone else in order for me to have a mortgage.... Read More

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InsuranceCompliant.com says:
October 25, 2012 at 4:52 PM

Robert, You may want to inform Andrew about this site and that he is "featured prominently" on it. We are pretty certain he will stop bothering you after that.

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Mel from Signal Hill, CA says:
October 24, 2012

Insurance Complaint against: Mercury Insurance Group
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Delays upon Delays
  • General - I feel abused by this company
I was in an accident on December 22, 2011. After starting a claim, I was unable to reach my adjuster and after leaving numerous messages I did not have any of my calls returned. I've been bounced around their IVR, disconnected, placed on hold for extended periods of time and all without processing my claim and repairing my vehicle.... Read More

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jane from Pearl city, HI says:
October 24, 2012

Insurance Complaint against: American Income Life Insurance Company
Coverage Type: Life Insurance

  • Underwriting - Cancellation
  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Payment Not Credited
  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Marketing & Sales - Misrepresentation
I replaced my pri-america life insurance with AIL Insuraance Co. The agent said that she will cancel my policy with Pri-America at my request. So when I got a letter from Pri-America saying that I'm thinking of cacelling their policy I ignored the letter because my agent, Catherine C. Minor said that she'll take care of it. I then noticed 4 months later that Pri-America was still deducting my premiums automactically. I then contacted agent and finally she said that I'll get a refund check for $426.00 within 10 days and that the company will pay it. Since then it's been almost two months and I haven't been able to contact Ms. Minor leaving her messages to call me. No response. My last message stated that I will take this matter up with the regional office if she doesn't respond. Still no call back.... Read More

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InsuranceComplaint.com says:
October 25, 2012 at 4:28 PM

Jane, We would recommend calling AIL corporate in Waco, TX not a regional office. You can reach them directly at 254 761 6400. Many agents that are new to the business simply to not have the experience to properly handle all the day to day issues they are confronted with. In this case we believe the agent is responsible for making the entire company look bad. I founded InsurnaceComplaint.com and I have had life insurance with AIL for 20 years, never an issue. You should also request they transfer you to a more experienced agent. Let us know how you make out, good luck.

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Joe from Summerfield, FL says:
October 24, 2012

Insurance Complaint against: Progressive
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Premium Too High
  • General - I feel abused by this company
Policy just keeps going up & up in price. My wife recently received an e-mail (from Progressive)stating she was getting a 4% reduction in cost due to her good driving habits (However, thats not what happened). I guess Progressive has to go up on rates to pay for all their absurd TV commercials. Regards, Joe Shoffner... Read More

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Terry from Montgomery, WV says:
October 19, 2012

Insurance Complaint against: State Farm Insurance
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Refusal to Insure
  • Underwriting - Cancellation
  • Underwriting - Nonreneweal
Hi, My name is Terry I use to have State Farm as my auto Insurance company for over 10 years or more. When I purchase my first vehicle a 2001 chevy malibu never had but one incident with that vehicle that was a deer that ran into my vheicle and I had to get some body work done. I later bought a 2008 Chevy Trailblazer and continued to keep State Farm as my auto insurance provider in 2009 -2011 I had some accidents/incident to my vehicle which required body work. State Farm decide to not renew or continue to coverage to me after being a long term clent of theirs for over 10 years and faithful with my payments they take and decided to not continue coverage with me. They have a saying Like a Good Neighbor State Farm State Farm is there that may apply to some but not to all if you end up having a few incidents/accidents. They will drop their coverage and no long want to insure you it happen to me. Just when I needed and believed in them and was faithful in my payments they were not Like a good neighbor and decided not to be there... Read More

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AMIT RANJAN from ASANSOL, IN says:
October 19, 2012

Insurance Complaint against: Reliance Insurance Company
Coverage Type: Life Insurance

  • Underwriting - Nonreneweal
  • Underwriting - Forced Placement
  • PolicyHolder Service - Abusive Service
  • PolicyHolder Service - Unfair Negotiation
  • Marketing & Sales - Misrepresentation
  • General - I feel abused by this company
My wife and my brother in law had subscribed to Reliance Life Policies as per deatils given below: Policy No:16676942, Date:27-03-2010. Annual Premium:6049/- Policy No: 16991478, Date:12-05-2010 Annual Premium: 6049/- In July 2012 Mr Arup Manna from Reliance SaltLake Sector V office, after calling me, had sent Mr Uttam Kr Thakur to collect the cheques for depositing towards the policies' premium. Subsequently a cheque for 12,100/- was given to him for depositing against the said policies, vide chq no: 737544. Dt: 12-07-2012 on Punjab National Bank. To our utter dismay Reliance office issued a new policy in my wife's name instead of depositing it against the above mentioned policies. This has been done without my wife's consent or knowledge and by forging her signature and documents. The details of this unwanted policy is: Policy No:50280242 Date: 29-07-2012. Annual Premium 12,100/- This is a sure act of dishonesty, greediness and a case of robbery, forgery and disloyalty on the part of Reliance towards the customer. If Reliance or its Authorised agent can forge the signature now then they can do the same thing to collect the amount when it gets matured. The issue had been immediately brought to the ... Read More

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warren from Pearl City, HI says:
October 16, 2012

Insurance Complaint against: AAA
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Cancellation
i was dropped without notice when i called they said they mailed a letter and if it gets lost in the mail oh well, i was w/o ins. from Aug 24 til present since i am not worthy of a call i will be finding another ins. co. no other ins. co. ever did that to me.... Read More

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InsuranceComplaint.com says:
October 25, 2012 at 4:37 PM

Warren, Carriers are legally obligated to give you written notice, it is in the policy. You can verify the date of notification by asking then to reissue the notice, assuming you have any desire to pursue the issue. If they cannot produce a legitimate notice let your state Department of Insurance know about it. Not much will get accomplished unfortunately but you will have at least documented the issue so it does not persist.

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Sherennah from Decatur, GA says:
October 05, 2012

Insurance Complaint against: Progressive
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Denial of Claim
  • General - I feel abused by this company
I was rear ended by a progressive insured driver. She received the citation and admitted to rear ending me to the officer. Police report was filed. We exchanged information and I contacted her insurance company the next date. I started the claim process and was assigned to RAul Perez (813-372-5736). He kept in contact with me and my witnesses. He gave me an appt to have an Progressive adjustor view the damage and given me an estimate. I did so. Multiple conversations later, He went on to tell me he has had difficulty contacting his insured to hear her side of the story and therefore could not release the funds to pay for the damages to my vehicle. So, basically with a police report, rear end damage, your insured given the citation, you cant give me the funds. So basically any Progressive driver that causes an accident, if you dont respond to their calls...you're free to wreak havoc wherever you choose and not be responsible... Raul Perez (claims representative) direct line 813-372-5736. He suggested I file a claim with my insurance!!! Are you serious??? Progressive sucks and I will pursue this further. Just in case Progressive is curious as to which claim>>> claim number: #12-4840105 And no, this will not be the la... Read More

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Kim says:
October 18, 2012 at 11:18 PM

Awesome...I'm glad you are not allowing them to get away with this! I think we all have had a bad experience with insurance companies...I love this site where we all can come together and vent!

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scott from yankton, SD says:
October 04, 2012

Insurance Complaint against: Liberty Mutual
Coverage Type: Disability Insurance

  • Underwriting - Cancellation
  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Denied Access to Services
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Fraud
  • Claim Handling - Denial of Claim
  • Claim Handling - Unjustified Accusati
I worked at a company called SAPA Extrusions i got hurt at work and didnt noyice anything until the next day i called Jane Larson and told her that i was hurt and that i had to get it taken care of took a week off went back to work feeling good with light duty. Never was put on light duty and was hurt and the end of that work week went into the office and told them that my back locked up again she told me that i could not use workers comp and being there over a year did not want to rock the boat and said well i can use my insurance Jane said that was ok. Filed a claim no#1662414 Kathlene Johnson handled my case and did nothing to help me she told me that she thought i was faking and i would not get paid untili did a physical test. I took the test and my back lite up so much pain i called everybody and yelled at them saying that was the most stupid thing to make me do.They paid three checks, Kathlene Johnson transfered my case to Bonnie Dube and they canceled my claim. I filed an appeal and was granted an appeal 45 more days,Jane Larson told me that if i did not give them a doctors release they could no longer hold my job Icalled liberty mutual and told them that i needed a answer on my claim and they told me i quit and the claim w... Read More

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DON from port st lucie, FL says:
October 03, 2012

Insurance Complaint against: Centene Corporation
Coverage Type: Homeowners Insurance

  • Claim Handling - Denial of Claim
On 27th August 2012 we had a lot of rain from tropical storm Isaac which caused a lot of flooding in Port St. Lucie. The sewage back-up into my property and flooded the house. The Citizens adjustor came out to the property on Thursday 30th August 2012. She spent about thirty minutes taking pictures of the damages. Three days later she called me from her office and told me that the insurance company wouldn't be coving my damages.... Read More

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InsuranceCompliant.com says:
October 25, 2012 at 4:48 PM

Don, We attempted to reach you by email. If you need an adjuster in your area we can assist. Let us know. We believe this should be a covered peril, but an inspection by your own adjuster is needed.

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