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Keri from Clarkston, WA says:
February 24, 2014

Insurance Complaint against: GEICO
Coverage Type: Homeowners Insurance

  • PolicyHolder Service - Inadequate Reimbursement
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Fraud
  • Marketing & Sales - Misrepresentation
  • General - I feel abused by this company
This is a review for Geico and Stillwater Insurance Co. I switched my home and auto insurance from a local company to Geico because they were about $1800 cheaper a year than I was previously paying. On my homeowners insurance I had additional coverage for several pieces of scheduled jewelry. When I was reviewing my policy with the Geico agent I was told the coverage was the same as I had before. I even sent them my current policy to compare their information to. All seemed in line, and I purchased the policy. In December I had a break in at my home and about $36k worth of jewelry was stollen. I just received a letter from Stillwater stating that they do not pay the insured amount, but lowest amount they can find the item for. My $28k family heirloom bracelet is now being "replaced" for $17k. I would've never agreed to this type of coverage if I would've known that they do not pay the insured amount. I also found out that my policy only covers $1500 on watches, jewelry, and guns. Anything else is up to $250k, so all of my other jewelry that was stolen will not be replaced.... Read More

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Digitory says:
March 5, 2014 at 7:23 PM

You may not want to agree to those values. If they are offering you $17k then it seems you have the coverage. Check out your policy's APPRAISAL CLAUSE. Jewelry typically APPRECIATES not depreciates. Thomas Di Sieno, Digitory Solutions, Inc.

susan from Half Moon Bay, CA says:
February 21, 2014

Insurance Complaint against: State Farm Insurance
Coverage Type: Homeowners Insurance

  • Underwriting - Cancellation
After 40 years with State Farm for our home and autos, they refuse to renew our homeowners insurance because we filed a claim for the last three years in a row. 40 years with them obviously means nothing. The amount paid to us for the claims is no where near what we've paid in premiums for the past 40 years. We were under the impression that the reason for paying premiums and having insurance was so the company would take care of you when there was a problem. I don't remember them ever telling us we are limited to the number of claims. Corporate greed at its finest!... Read More

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Joe from Fresno, CA says:
February 20, 2014

Insurance Complaint against: Liberty Mutual
Coverage Type: Business Insurance

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Inadequate Reimbursement
  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
Fire insurance claim. Delays in payment. Promises broken. Adjusters on vacation....not available. Questions on how to submit claims unanswered. No assistance.... Read More

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InsuranceComplaint.com says:
March 4, 2014 at 7:36 PM

Joe, If you need assistance call 732-933-9980. Ask for Mike and please reference this site.

Robert from Hedgesville, WA says:
February 18, 2014

Insurance Complaint against: Progressive
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Cancellation
  • Underwriting - Nonreneweal
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Abusive Service
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Denial of Claim
  • Claim Handling - Unjustified Accusations
  • Marketing & Sales - Misrepresentation
  • General -
I have several complaints with Progressive Insurance Co. It started at the end of May 2013. I was in an accident were I was hit from behind and I hit the car in front of me and that car hit the next car. The person who hit me left the scene. I was taken by ambulance to the hospital meanwhile the police did a report and never noticed that there was damage to the rear of my car so I was written up as "at fault". The insurance co is saying that there was not enough damage to my rear bumper warrant a claim on my part...Then in Oct 2013 a pallet came off the back of a truck and struck my car. My wife was driving. They also are refusing that claim. I looked online and found that I was changed from married to single and my wife was no longer on the policy. I made the correction online and my premium dropped quit a bit...Well the correction did not stay they took it back off as if I wasn't married at all and my wife was no longer on the policy again. I said to them over the phone "why did you take my wife off the policy?" and the reply was "she never was on the policy". I'm sorry but there is no way I'd sign up as single male when I'm NOT" and it would cause me to pay more in premiums!!! Why on earth would I do that? Fact is I wouldn't. I... Read More

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Catherine from Bainbridge Island, WA says:
February 11, 2014

Insurance Complaint against: Capital Insurance Group
Coverage Type: Commercial General Liability

  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delays
  • Claim Handling - Fraud
  • Claim Handling - Unjustified Accusations
  • General - I feel abused by this company
Capital Insurance-Northern Region Bakersfield, Ca I own a condo and know know why people hate working with condo associations when any kind of problem/or injury occurs! This should have been slam-dunk covered… I pay for my dog on a yearly basis and we have a dog area in the back-yard common area of our condo. We are expected to use the doggie-doo bags out back at all times. Our back area was “very” dark and they have sprinklers in the walkway of the common area (supposed to be leval with the walkway). Very early one morning my dog had to go out and go potty... It was very dark that particular evening and I was trying to hurry. My foot hit a broken sprinkler/or pipe (near the doggie bag station) and I flew to the ground. It was so dark I couldn’t see the broken pipe until I was on the ground. I hit very hard! After thousands of dollars of medical bills CIGNA insurance has done everything to make me go away. After turning in an insurance release… they stated I didn’t… I called the hospital and they had my release. Cigna also stated they didn’t have my current phone number after they talked with me on my phone… They sent a letter dated more than a week earlier than the postal stamp. The hospital called to conferenc... Read More

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Name Witheld due to Health Care Privacy from PHILADELPHIA, PA says:
February 06, 2014

Insurance Complaint against: Cigna
Coverage Type: Health Insurance

  • PolicyHolder Service - Inadequate Service
  • Claim Handling - Denial of Claim
  • General - I feel abused by this company
We are not rich or white and now that my husband needs in-home care I can get only limited or no help. My husband has worked most of his life and I am still working to try to make ends meet and only get information about those who will help if we pay. we are unable to afford this nor will anyone help.... Read More

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phyllis from racine, WI says:
February 02, 2014

Insurance Complaint against: MetLife
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Abusive Service
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Delays upon Delays
  • Marketing & Sales - High Pressure Tactics
  • General - I feel abused by this company
I was hit by their client. She admitted hitting me. I had minor injuries. My car 2012 ford feista . Had it a few months. It took the police a week to give me the name of her insurance.mean while my car is in the tow yard at 40 dollars a day. I cant afford to her it out.I called to file a claim and told what happen. They rrefuse to pay because I wouldnt give them a recorded statement . I had gave a unrecorded statement. Now it cost over a 1000.. Dollars to get my car out. They refuse to pay. Can anyone help me. This is not fair. It wasnt my fault. I just want my car back. So can go on with my life... Read More

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dorothy from daytona beach, FL says:
January 30, 2014

Insurance Complaint against: GMAC Insurance
Coverage Type: Auto/Boat/Motorcycle

  • General - I feel abused by this company
I cancel my policy 12/30/2013 on it due day and it was with drawing from my anyway account any way for 367.00 and they said they going to refund me but they only refund 307.00, an then said that they take 10 percent for canceling and it even before the due date. they then report to the driver license about the cancelation they knew I switch ins company from them. they was very expense.... Read More

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Name Witheld due to Health Care Privacy from Scottsdale, AZ says:
January 22, 2014

Insurance Complaint against: Aetna
Coverage Type: Health Insurance

  • Claim Handling - Denial of Claim
Aetna Insurance denied my claim for an MRI to map and detect the remaining prostate tissue after prostate surgery. This procedure was requested because of a significant rise in PSA values after my initial procedure indicating that I had biochemical recurrence of prostate cancer. Aetna said the procedure was not medically necessary since they didn't believe that my PSA levels were high enough even though my doctor said I was biochemically positive for recurrence of prostate cancer. I paid for the procedure out of my pocket. Long story short...my biopsy revealed that I had a recurrence of prostate cancer that required more treatment. I submitted an appeal with Aetna and they again denied my claim. This time ignoring my request to pay the claim even though i provided them with a copy of my biopsy. They wrote me a letter saying that since the claim was denied I was responsible for only paying my deductible and coinsurance and that the medical provider would not be paid even though I paid for it. So the initial denial was because my procedure was not medically necessary and the second response from Aetna was I don't have to pay and they didn't address my appeal. I called the appeal claim team supervisor and she wouldn't di... Read More

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Catherine from Plantation, FL says:
January 14, 2014

Insurance Complaint against:
Coverage Type: Commercial General Liability

  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Fraud
  • Claim Handling - Denial of Claim
  • Claim Handling - Unjustified Accusations
Amerisure Insurance This is a 3rd party construction defect claim. William Goodman had the claim for a year and never had anyone inspect the property. Kyle Summer took over the claim, never informed me of the transition, while I continued to email Goodman, who never answered. Summer never once contacted me for the year he had the file. When I learned he had the file and telephoned him and emailed him, he never once responded. Then Rachel Morelli took over the claim file. She sent out Pietro Scudieri of Toturo & Company who took a statement that was incomplete and did not cover all elements of his inspection prior to the statement. Scudieri lied regarding the inspection and statement. Scudieri and Morelli colluded and conspired to fraudulently deny my construction defect claim and make a Bad Faith, low ball settlement offer. This is one of those times I believe in Sha'ria Law.... Read More

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