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John from Indianapolis, IN says:
November 25, 2012

Insurance Complaint against: Farmers Insurance Group
Coverage Type: Homeowners Insurance

  • Underwriting - Premium Too High
  • Marketing & Sales - Misrepresentation
  • Marketing & Sales - High Pressure Tactics
  • General - I feel abused by this company
I worked for Farmers Insurance Group and was grossly misguided by the recruiter and the District Manager. They tell you that all their products are priced competitively and that is not true at all. First of all, it is nearly impossible to sell their Homeowners insurance, it is not priced competitively,and the premiums are really high. As far as their subsidy program goes, I was really mislead. First of all I was only give about 5k in subsidy, and when I decided to leave I got stuck with an, 8500k bill that they said i owed, with no explanation at all! Do not work for this company you will live to regret it!!... Read More

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Robin from Tampa, FL says:
November 25, 2012

Insurance Complaint against: GMAC Insurance
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Inadequate Reimbursement
  • Marketing & Sales - Misrepresentation
  • General - I feel abused by this company
I cancelled my insurance with GMAC, because I now have USAA. As of 7:30pm of the 6th I was covered by USAA. They sent me a cancellation paper to fill out and I faxed it to GMAC or I should say John Guthrie Ins. Services Inc. He received it on the morning of the 7th of Nov., which is when my ins. is due for renewal. I had paid them a week before for the full six months of ins.,691.00 dollars. I was told I would get back 618.94. Asked why and got no answer. The agent said that they were willing to back up a day to make it okay. He never even contacted them! I am being charged 72.00 dollars for a half days worth of ins.! My policy runs from 11/7/12 to 05/07/13. I have had the same agent for about ten years and could not believe what he did. I know what it is he had already got his commission and did not want to give it up. I really need help in getting my money back. We went with USAA because we just found out my husband is eligable for their benifits and for the Va. hospital. That was the reason we changed. I feel v ery wrong by GMAC or John Guthrie Ins. Services. At the most I should of been charged a pro rated amount. I figured if I was making monthly payments it would be about 4.00. Please advise me on what to do. I will keep f... Read More

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Ricky from Atlanta, GA says:
November 23, 2012

Insurance Complaint against: GEICO
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Premium Too High
I have had insurance with several companys.. I have never had to file a claim or report an accident that was my fault, or had to have them cover another drivers claim on my vehicle.. I took a one year drivers education course in High school, and completed and did a excellent score on drivers test applying for licdense. I have never had any misdaminer or felony charges against me and accured a perfect driving record for personal and work relayed jobs. I was courious why i was paying a $ 54.00 payment for just Liability coverage.. with such a good record and older vehicle. and only drive 8 miles to and from work When a friend is paying just $18.00 more for full coverage for a newer vehicle,, He lives in a largert city,, he has several tickets and has filed claims. and drives furthur than i do What happened to reconizing a good driving client , and charging them accordingly There has got to be something wrong here Well I just found out that i had a citation against me from almost 2 yrs ago for following to close, which i went to court on and it was thrown out and didnt have to pay anything not even the 25,00 cou... Read More

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Name Witheld due to Health Care Privacy from laguna niguel, CA says:
November 23, 2012

Insurance Complaint against:
Coverage Type: Health Insurance

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Abusive Service
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Denial of Claim
  • Claim Handling - Unjustified Accusations
I was billed for a medicine I did not order. It was an employer paid plan that I changed into medicare part D. I made many calls to see if and how the plan was different and it I need to have new prescriptions. There was a total lack service and people told me information and told me they weren't sure. I had to keep asking for supervisors.They all acted like I was the first person to ask. In one conversation they told me the drugs that were to be sent and what dates. One RX I said that I didn't think that it was the correct dosage and the person told me that drug would be pending. They sent the drug. When I called several different people told me that I said I would call back and that pending meant it was being sent on that date. Pending to me means that they would hold the drug or wouldn't sent it until notified. The first person I talked to played the tape for me. It was very clear in the tape that they told me the date it was scheduled and I questioned it and then they said pending. Everyone after that said that I had questioned it and then they told me they would send it if they didn't hear from me. Everyone including supervisors backed that up and then they were very surprised that I had heard it. They all told ... Read More

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Elizabeth from Oceanside, NY says:
November 23, 2012

Insurance Complaint against: Allstate
Coverage Type: Flood Insurance

  • Claim Handling - Delays upon Delays
My home was devistated by Hurricane Sandy - 4 feet of water sat for 12 hours in the first floor of my home destroying everything. I reported the claim to ALLSTATE the following day to get the process started. Multiple calls and days later I was told a structural adjuster was being assigned from the multitudes being sent up from other states to work on the overwhelming number of NY claims. After calling the "help" line every day I hit on someone who actually helped connect me with our adjuster. He explained due to the volume he would not be able to make it to our area until Nov 3rd but he listed to my anguish and assured me he would put in a $5-$7K advance to get the work started cleaning out the wet, stinking mess. He showed up on November 3rd and spent about 1 hour doing his work. He agreed he could see the damage - which was painfully evident and did his job of inspecting, photographing, taking measurements, etc. We explained we could not being cleanup until we received the funds. Week #1 passed - nothing. no advance, no phone calls. I placed multiple calls to he 1-888-202-3716 "Help-line" to be told by totally uninterested parties that I had to deal with my adjuster. He never returned my calls. Week #2 - same s... Read More

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Terry from Waubun, MN says:
November 23, 2012

Insurance Complaint against: Allianz Global Assistance
Coverage Type: Travel Insurance

  • Claim Handling - Delays upon Delays
  • Claim Handling - Denial of Claim
  • Claim Handling - Unjustified Accusations
On Jan. 30,2012, I booked air tickets through Cheap Tickets and bought travel ins. through their insurance agency, Allianz. The flight was to Coppenhagen on Aug 26, 2012, to connect to a cruise. On Feb. 26th I went to University of Az. hospital in Tucson and was admitted with a very rare lung disease, Criptigenic Organizing Pnemonia (COP). None of the four pulmonoligists had ever seen a case. In July my pulmonolgist suggested I cancel my overseas trip as I was still using oxygen occassionally. I called Allianz and they sent a form for my pulmonoligist to complete and sign which he did. After a month of not hearing anything ( I had already received my check for the cruise portion of the trip from CSA Travel insurance.) I called Allianz and they said they would like more information. I asked if I should send them the first 10 pages of my hospital stay stating on Feb. 26, 2012, and they said that would be helpful to settle the claim. They also wanted me to send in a form from my primary care physician stating that I had no previous history of any lung disease which he sent. They then sent me a letter rejecting my claim saying their was a clause in my insurance that said if I had any symptoms prior to buying the insurance the... Read More

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July 30, 2019 at 8:09 PM

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peter from placida, FL says:
November 23, 2012

Insurance Complaint against: Allstate
Coverage Type: Auto/Boat/Motorcycle

  • General - I feel abused by this company
i had my diver lisence taken away for not paying for an accindent , the accindent was in miami in 1988. a jugdement was put against me in 1992 . i have been calling and writing leters to allstate since 1997 1998 2002 2008 2012 trying to find out how make good on this jugdement , but allstate will not reply this company has been holding me hotsage . i need help.... Read More

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Name Witheld due to Health Care Privacy from Jensen Beach, FL says:
November 23, 2012

Insurance Complaint against: UnitedHealth Group
Coverage Type: Health Insurance

  • Underwriting - Premium Too High
  • PolicyHolder Service - Unfair Negotiation
Representative visited my home and gave me a 2013 rate. I also got the 2013 rates off line and from other agents. At this date November 23, 2013 the agents do not have a book with the increased rate. The agents and members do not have a choice, since December is last date you can sign up. I payed the yearly payment in full. Then 2 weeks later, I received a payment coupon for $210 for the month of December 2013. I was confused since I had payed in full and thought the coupon was for first payment in Jan 2014. I called the company and was told there was a percentage rate increase after I had signed a contract at a rate agreed upon. I feel they should accept my payment in full since they did not reveal their rates by the deadlne date. The company is allowing agents to rewrite policies upgrading policies from one plan to other and then charging rates at age of 65 when they were first allowed to come into plan. How is that fair that their agents are allowed to conduct business in this illegal manner? My agent is honorable and is losing customers because of the lack of current rates. Elderly customers are being held by the ying yang!!!! I do not feel that the agent was at fault!!! FIX IT!!... Read More

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judith from syosset, NY says:
November 22, 2012

Insurance Complaint against: GEICO
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Premium Too High
I enrolled in Geico's auto insurance program last December and received a rate of $499.00 for a six month premium. My car is a 2011 Subaru Outback lease and I have a clean driving record with no claims and ongoing defensive driver status. The next six-month premium was $523 and this most recent one was $548. When I questioned what has been a 10& rise in premiums in under a year, I was told that Geico had requested and been granted a rate increase from New York State and I had received all discounts possible. The representative with whom I spoke said that a clean driving record with no claims and regularly updated defensive driving courses made no difference; the rate hike would stand. I am in the process of taking my business elsewhere and, as a shareholder in Berkshire Hathaway, which owns a controlling share of Geico, intend to inform shareholder services about Geico's bait and switch practices and refusal to stabilize its premiums for any longer than six months.... Read More

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Name Witheld due to Health Care Privacy from jax, FL says:
November 22, 2012

Insurance Complaint against: Blue Cross and Blue Shield Association
Coverage Type: Health Insurance

  • Underwriting - Unfair Surcharge
  • General - I feel abused by this company
called for dental insurance & was quoted a price of 35.00/month- but i only could pay monthly if i allowed them to take directly from my checking account- i said no- the rep said i could pay quarterly to which i agreed- when i asked how much it was 113.00 per quarter- i questioned this as this is 64.00 per year more- i was told it was a processing fee- if paying 3 months in advance entitles the company to a processing fee- i am quite flabbergasted- usually paying in advance offers a discount not a penalty- i feel ripped off- my choice is the have the company dip into my checking account every month ( which i don't do for anyone) or to pay a penalty of $8.00 per quarter - the rep kept saying it was a processing fee ( what kind of processing fee for paying in advance???) i feel this is a rip off.... Read More

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