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Brenda from Lancaster, TX says:
January 30, 2013

Insurance Complaint against: Unitrin
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Denial of Claim
My car wa in an accident, in Nov/2012. The insurance had it fixed, but whwn I received it a few weeks after it rained. My left head light recieved residue inside the light. They denied the claim. They said the accident was on the front left side, not the right. But the from bumper was replaced, left light, and left fender. I call Untrin, about the right light and was told to take it to the shop. After two days they denied the claim. I had to pay for the the labor and light to be replaced. This was a part of the claim number 500776033. The manager stated that Toyota had trouble wit tose old big lights in their cars. We will not pay for it. Unitrin County Mutual Insurance Company Executive Center ll 8360 LBJ Freeway, Dallas,Tx 75243 (800)234-3606 Agent - Total Coverage Insurance 972/790-6470 2009 Toyota Camry 4T1BE46K09U391596 My number is 972/274-1023... Read More

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Tim from Nineveh, IN says:
January 30, 2013

Insurance Complaint against: American Family Insurance
Coverage Type: Homeowners Insurance

  • Underwriting - Cancellation
  • Underwriting - Nonreneweal
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Inadequate Reimbursement
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Denial of Claim
Cancellation letter I had homeowners insurance with American Family Ins. Co for nearly 50 years and only turned in one claim. A hail storm damaged my roof. They refused to pay for the damage and then cancelled my insurance because my roof was damaged and I didn't get it fixed in the middle of winter with 18 inches of snow on it. On July 3,2012 an adjuster for American Family Ins Co. came to my house to evaluate hail damage to my property. The adjuster agreed that there was hail damage and agreed to replace the roof and metal on the house. However he claimed that the hail storm did not damage an adjacent carport or detached garage. Three different contractors said that there was visual evidence of damage to both of these structures so I did not settle with American Family at that time. Over the next four or five months I talked to my agent, sent correspondence to other people in the American Family organization, and finally initiated their version of arbitration. In this arbitration I paid for a disinterested independent contractor to come and do an inspection and estimate of repairs. American Family also sent their person to do the same. These two individuals agreed that there was in fact hail damage to the carport b... Read More

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Stephen from Crestview, FL says:
January 30, 2013

Insurance Complaint against: Farmers Insurance Group
Coverage Type: Homeowners Insurance

  • Underwriting - Premium Too High
  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Inadequate Reimbursement
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Unsatisfactory Settlement/Offer
  • General - I feel abused by this company
Our home was subject to severe storms back in Febuary 2011. A tree came crashing down upon our home causing structural damage and a severe leak. The Insurance company gave ue a trevial amount of money to fix it. The roof is still not repaired to this day. Have contacted our agent to conduct a "WIND MITIGATION". The name of our Insurance carrier is Security First Insurance out of Sunrise Florida. We purchased the insurance through Farm Bureau Insurance some years back and had never filed a claim even after Hurricane Ivan. Our Premiums have been sky rocketing over the past 4 years. Now up to close to 3000.00 per year. We want help now and am proceding to proclaim Legal Action against in the form of a "Law Suit" to get our roof replaced. Need help... Please advise on what action we can take through Florida's Insurance Commission?... Read More

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William S Cook & Assoc. says:
February 20, 2013 at 2:20 PM

get a public adjuster

Debra from Carrabelle, FL says:
January 29, 2013

Insurance Complaint against: Infinity Property & Casualty Corporation
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Inadequate Reimbursement
Upon me switching to Geico ,from Infinity,They said they have the authority to keep what money you would normalily be reimbursed back.Being there was money just taken out of my checking account.Full coverage auto ins.This is not in anyway fair,rip offs...... Read More

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Nora from PEMBROKE PINES, ME says:
January 28, 2013

Insurance Complaint against: Allstate
Coverage Type: Auto/Boat/Motorcycle

  • General - I feel abused by this company
I have two cars insured in my name and each policy period Allstate increases the amount $25 to $30 even tough I have no ticket no accident besides cars are older and less valuable.Last time I asked for the reason they said that because Florida is abaound with insurance fraud, they have to cover their expenses at my expense.My question is this:Is this true or is Alstate involved in a fraud themselves and do they have a right to do so? I will appreciate your prompt answer for the reason I am about to renew my insurance policy and I asked for a rewiew.... Read More

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Sidney from Highland, CA says:
January 27, 2013

Insurance Complaint against: Western Mutual Insurance Group
Coverage Type: Homeowners Insurance

  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Denied Access to Services
  • PolicyHolder Service - Abusive Service
  • PolicyHolder Service - Inadequate Reimbursement
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Fraud
  • Claim Hand
I recently experienced an accident at my home in which the down stairs toilet overflowed during the night causing a flood to about 90% of the 1st floor of my house. My wife and I imediately tried to contact our Homeowners Insurance Company(RESIDENCE MUTUAL/WESTERN MUTUAL INSURANCE COMPANY). I had begun using my shop vacum to try and clean up the water. Being it was a Sunday, we got no one live on the phone only automated recordings. We then contacted a damage control company to begin working on drying out the the house to avoid any further damage. The company did come and began working to dry the house out including assessing and taking pictures of all the damage including infa red. The insurance company did contact me the following day and I explained to the adjuster John McLaughlin what happened. He was not very cordial to me from the start,stating I should not have hired that company to do the damage control because he had his own people he wished to bring in and do all the work. He stated to me to not allow the damage control company do any thing else to the house until he had someone assess the damage to the house. His field agent arrived to assess the damage and after he was finished he told me that the damage control com... Read More

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Ingrid from Miami Beach, FL says:
January 27, 2013

Insurance Complaint against: Esurance
Coverage Type: Disability Insurance

  • PolicyHolder Service - Delays/No Response
Dear Sir: I need your assistance with my claim #2012-00120599 against Juan Miguel Natividad cover by Esurance on November 19th 2012. The guilty driver was texting and crash my Olds parked on the street in fron of my house. Since then, I called Esurance in various occasions, wrote to them and Juan MIguel Natividad and the only respond was a letter and a phone call in which they repeat that they are waiting a police report from Miami Beach Police Department. Why the delay. I have to go to school in a bus, I cannot dispose or repair my car. Please, help me... Read More

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Ingrid from Miami Beach, FL says:
January 27, 2013

Insurance Complaint against: Esurance
Coverage Type: Disability Insurance

  • PolicyHolder Service - Delays/No Response
Dear Sir: I need your assistance with my claim #2012-00120599 against Juan Miguel Natividad cover by Esurance on November 19th 2012. The guilty driver was texting and crash my Olds parked on the street in fron of my house. Since then, I called Esurance in various occasions, wrote to them and Juan MIguel Natividad and the only respond was a letter and a phone call in which they repeat that they are waiting a police report from Miami Beach Police Department. Why the delay. I have to go to school in a bus, I cannot dispose or repair my car. Please, help me... Read More

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Harold from Kingston, RI says:
January 26, 2013

Insurance Complaint against: GEICO
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Cancellation
  • Underwriting - Unfair Surcharge
  • PolicyHolder Service - Payment Not Credited
  • General - I feel abused by this company
My last two payment was made to my policy and Geico claim they where not,I corrected that, So I thought!!,Now they claim that my payment for Jan.17.2013 was not made after they assure me that the payment was made!!!!,???,,on the 17th of Jan.when I spoke to a represenitive on that day.On the 26.2013 I received a Letter, stating that I been cancel as of the 23rd of Jan.2013.and I must give them $195.00,,(WHAT)..I say this a second time,WHAT..i NEED HELP DEALING this Company..... Read More

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Jennie from Canon City, CO says:
January 26, 2013

Insurance Complaint against: Sentry Insurance
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delays
  • Claim Handling - Denial of Claim
  • Claim Handling - Unjustified Accusations
  • General - I feel abused by this company
On Wed. 01/09/2013 my car was hit by a Sentry Insured Driver who was given a ticket for failure to yield at red light. I spent 3 days trying to call this insurance company and getting only their machines with no call back. On the 4th day the adjuster answered her phone. I did all the work by gathering everything she needed to do her job. I gave a statement and waited 2 weeks for a answer. Well, I received the copy of the estimate that I had my body shop fax to this company in the mail on Fri 01/25/2013. No letter from the company explaining anything only this handwritten sentence. (THE FILE IS NOT OK TO PAY) This is the most unprofessional treatment I have ever experienced in my 34 years of dealing with auto insurance companies.... Read More

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