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kristina from pitcairn, PA says:
December 04, 2012

Insurance Complaint against: AAA
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Denied Access to Services
  • Marketing & Sales - Misrepresentation
I have two vehicles and renters insurance through AAA, first issure was when the policy writer excluded my son in advance from being a driver when he wasnt eligible to drived. Once he was he was still excluded, long story short. One he he received his permit we were rear ended and they did nothing. I made calls constantly and finally one week after our accident call me and tell me there was a error by the underwriting and all would now be covered. Now at the time I started this policy I explained that I wanted everything that I was paying for with my past insurance which included roadside assistance. Today I found out when I called for my vehicles flat tire that I have to pay for a separate membership. Will not be renewing in march. Cross your T's and dot your I's with AAA!... Read More

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Sharon from Tampa, FL says:
December 04, 2012

Insurance Complaint against: Liberty Mutual
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Premium Too High
  • Underwriting - Cancellation
I relocated back to Tampa from Georgia where Liberty Mutual was my insurance provider. In the four years that I lived in Georgia I had a great agent rates were very reasonable. I moved back to Florida, well that was not the case with Liberty. My premium went from $185 montly for 3 vehicles to $525 monthly for 3 vehicles. I called my insurance agent with State Farm that I had for 15 years prior to leaving the state, where they insured 2 vehicles for me for $165 a month. Quite a bit of difference - so I quickly changed to State Farm and informed Liberty that I would be cancelling my poliy. I talked with a gentlemen on the phone explained to him the situation and paid the remaining premuim on the phone with my credit card and was told the balance was paid in full. Over the last few days, I have been receiving collection calls at my home for a remaining balance with Liberty Mutal - mind you this happened in October - its' December? There is an outstanding balance of $49.00. I contacted Liberty to find out what this was for where they indicated that it was an outstanding balance due - yes Mrs. Ferguson we see that our agent told you the bill was paid in full but it's not. That is not my fault!!! Now you turn me over to collection f... Read More

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Bryan from Oceanside, CA says:
December 03, 2012

Insurance Complaint against: Liberty Mutual
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Delays upon Delays
  • Claim Handling - Unjustified Accusations
Liberty Mutual Insured motorist would never be associated with any fraud except to be a victim. Uninsured at fault Motorist crossed centerline hitting head on and injured Insured Mother and child. Driver of other car cited as 100% at fault. Liberty Mutual is our UM carrier and upon discovery of UM due to accident driver insurance cancelled, Liberty advised doctors treating for accident injuries that Liberty was calling back their payments from our PIP coverage citing that Insured requested, when this insured never requested or ever spoke to Liberty. Liberty realized that this was going to be significant medical UM case, and has used multiple excuses to not pay claims while sending letters that we have coverage. Liberty claims they just needs more doctor reports justifying $40,000 in treatments. To date, over $20,000 of $40,000 in medical bills remain unpaid from over a year since accident. Liberty refuses to repair vehicle and offered 20% of damage estimate only after waiting 6 months to respond to damage claim, because this is a UM claim. Beware of UM coverage with Liberty Mutual since they cancelled the Bone doctor payments and scared medical providers from providing treatment. They refuse to acknowledge and repai... Read More

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Richard from Rockledge, FL says:
December 03, 2012

Insurance Complaint against: GEICO
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Payment Not Credited
  • Claim Handling - Denial of Claim
3 years ago my 2000 BMW 740 IL instrument cluster for my air conditioning was blinking on and off so I exited the I-95 in order to see what was going on. It was very hot that day and needed the air. As exiting the Highway off the ramp the car began to smoke even more and couple guys in a pick up truck where sitting at the end of the ramp waiting for the light to change as I was and came up with a fire estingusher as I opened the hood to check what is was thaat was smoking. They sprayed for safety and it seemed like it was okay so I continued accross the street to the 7 Eleven cause they had great lighting and the car was still running but the air had turned off. I am only say 4 milea from my house and planned on just driving the unit to my home to exhange for another car. When the light turned green I began heading north on fisk blvd toward my home where another car could be found. I got maybe a 1/2 mile down the road and out of both side of the hood major smoke so I turned around to go back to the 7 Eleven. By the time I turned the car in U turn to sit in front of the 7 Eleven the car was totally in flames burning. I began removing my luggage and any content I could grab and throw. suprisingly I got all of it. I have ... Read More

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Maria from Baltimore, MD says:
December 03, 2012

Insurance Complaint against: State Farm Insurance
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Delays/No Response
  • Claim Handling - Delays upon Delays
  • Marketing & Sales - Misleading Advertising
I am 57 years of age, and never had an accident like this. I have no points on my License and because I am on disability, can only afford Liability Insurance. I had an accident on the 17th of this month, right after throwing my granddaughter her birthday party at Chuckie Cheese. She turned 5 the next day, plus I had an 11 month old in a car seat, next to her. Had two other children too. I am always careful when having anyone in the car. Anyway, it's been two weeks and two days since the accident, and other than my calling and bugging them, I have heard NOTHING from State Farm. I call my agent, and yes, a few times he did answer or call back, but the last time, I was told to hold on, he was there, then all of a sudden it went to voicemail, and I still haven't heard from him. I know and understand I have no collision, and they have to investigate, but I am without a car. Can not be driven at all. All they have to do is check the cameras that were there. The officer who responded said it would only take about a week. The commercials they show, like LIKE A GOOD NEIGHBOR, STATE FARM IS THERE, is BS. They were not there at the scene, and are NOT here for me now, Thank God no one was hurt, but I am a wreck inside. Then I saw another comm... Read More

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EMILIO from HIALEAH, FL says:
December 01, 2012

Insurance Complaint against: Citizens Property Insurance Co
Coverage Type: Homeowners Insurance

  • PolicyHolder Service - Unfair Negotiation
  • General - I feel abused by this company
I HAVE TWO INSPECTION FROM CITIZEN INSURANCE COMPANY ,AND THERE WERE UNFAIR EVEN SWOING THE CORRECT DOCUMENTS SO I HAVE TO GET OUT OF MY PACKET ANOTHER INSPECTOR TRUE MY AGENCY THEM I HAVE A FAIR INSPECTION. THE PAPER WORK HAS BEEN SENT IN TO CITIZEN.THANK YOU IN ADVANCE FOR ANY HELP YOU ABLE TO ASSIST ME WITH.... Read More

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darris from bradenton, FL says:
November 30, 2012

Insurance Complaint against: Hereford Insurance Company
Coverage Type: Auto/Boat/Motorcycle

  • Marketing & Sales - Misrepresentation
i am not a complainer by no means; but this company is deseptive and does not have a good track record for telling the truth. i have had insurance with them for 2 years and when i received their bill with a big increase/ i noticed that a 3 year old speeding ticket should have been taken off. i contacted a gal named erika and she told me that 134.00 would be taken off the 1888.00 bill and it would be 1754.00. i said ok and when i received the bill----the amount was for 2035.00. i called and said it was because of my age. well; i am 2 weeks older than when i talked with them. i am not finished with them. i used to own a chyslwr dealership and this is no6t my first rodeo. i know a lot of people and i will tell this story a lot. explain it to the bbc. bad business.... Read More

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manuel from chicago, IL says:
November 30, 2012

Insurance Complaint against: GEICO
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Denied Access to Services
  • PolicyHolder Service - Inadequate Reimbursement
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Unsatisfactory Se
to keep it short my behicle insured by geico was stollen and never recovered. geico only allowed me 10 days of rental even though I pay for the serfice. when they put a value to my car it is not even enough to buy a car 3 years older. I will fight them and then get another company. I refuse to pay to get screwed.... Read More

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George from Jacksonville, FL says:
November 29, 2012

Insurance Complaint against: State Farm Insurance
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Denial of Claim
On November 7, at 6:54 am a vehicle insured by State Farm hit the front of my vehicle. and was given a ticket for "CARELESS" Driving. when i tried to file a claim against State Farm, i was told (after 21 days of waiting) that they deny the liability for the accident, and that i should file a claim to my insurance company which is (progressive), after doing so the agent inform me that i didn't have collision covers, and that i would have to file my claim against State Farm (who receive the ticket). thus, he informed me that he would make a conference call, and he did, and State Farm stated that they would have to see the pictures before they would accept partial liability. one would think that after 21days and receiving the ticket, that they would accept liability. and settle the claim at hand. but i quest that not going to the case in this matter(how long do i have to wait not for the settling of this claim???? thank you.... Read More

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Rev. Danny from St. Charles, MO says:
November 29, 2012

Insurance Complaint against: State Farm Insurance
Coverage Type: Homeowners Insurance

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Denial of Claim
  • Claim Handling - Unjustified Accusations
  • General - I feel abused by this company
STATE FARMS REFUSAL TO HONOR A CLAIM Sequence of events to date: On Friday 11/23/12 These people came into my home through the back door, without my personal invitation or knowledge before being in my dining room, when I ask who and why they were there. They said they were here to review the water damage, as this is there business and they do this all the time. I had not called them, so I did not know who they were. They said they would tare the necessary damaged property out and take care of the whole matter with the insurance co., and I will not have to pay one penny, as they will even cover the deductible and the hot water tank and installation of it, and everything, not costing me one penny from start to finish. I said should I call the insurance company first. Jeremy said no he would take care of this and get me a claim number, adjusters name and phone number etc. Which he did communicated with the insurance company and arranged for me to be able to go to a hotel, as I had explained; I had just gotten out of the hospital with a heart operation, whereby I got damage to my right lung and diaphragm. Therefore I have a very bad breathing problem, as I only have 30% of my right lung use. My Doctors have advised me, ... Read More

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