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Dedee from Tampa, FL says:
May 23, 2012

Insurance Complaint against: Allstate
Coverage Type: Homeowners Insurance

  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Unsatisfactory Settlement/Offer
  • General - I feel abused by this company
My home was broken into in March and many valuable things were stolen. The thieves also destroyed the house as they ransacked it. I felt violated. What was worse, the adjuster for the insurance agency made me run through hoops just to prove what was stolen. Asked for receipts for every piece of jewelry (like i kept them over the years) and basically made me feel like it was my job to prove i was actually robbed of valuables. Of course - i put together a detailed list after much research and hard work, and after much delay was offered a settlement offer of about a third. I feel like i was robbed TWICE.... Read More

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Bill from New york, NY says:
May 22, 2012

Insurance Complaint against: Esurance
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Premium Too High
My car insurance had steadily been going up since I have been with this company since 1995. Time to look elesewhere...... Read More

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Ronald from West Palm Beach, FL says:
May 21, 2012

Insurance Complaint against: Nationwide Mutual Insurance Company
Coverage Type: Homeowners Insurance

  • Claim Handling - Fraud
  • Marketing & Sales - Misrepresentation
  • General - I feel abused by this company
Nationwide does not explain the difference between "agreed value" insurance and "replacement value" insurance for jewelry on their homeowners policy. The former means what you get what your appraisal value was; the latter deceptively means you get a "wholesale or discounted value." Furthermore, they use quotes from online only (not nearby bricks and mortar companies) for their quotes, then essentially tell their policyholders to "take it or leave it." In my case, I know better. I am sending this for the benefit of other consumers.... Read More

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John from Ventura, CA says:
May 20, 2012

Insurance Complaint against: Pacific Specialty Insurance
Coverage Type: Homeowners Insurance

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Inadequate Reimbursement
  • Claim Handling - Delays upon Delays
  • General - I feel abused by this company
On January 8, 2010, we had a garage fire that spread to the roof, living room, dining room and it destroyed all of the contents in the garage. The adjuster came out that weekend to survey the damage. Since that weekend, there has been no re-construction to the house. PSIC has paid some of the personnel loss items, paid other small items, but still has not moved on the re-build of the house. It has now been 8 months and our living expense allowance is about to run out. Instead of providing what they should be doing, they would rather pay for us to stay in a rental home instead of repairing my home. They do not communicate with my public adjuster, return phone calls or e-mails. If they do not act soon, we will be on the street but still paying a mortgage on a house that has been red tagged and unlivable. If my living expense runs out, I can not afford to pay a mortgage on a burnt house and rent on another. For PSIC not to perform on my claim is unacceptable. I made my insurance payments every year and now they won't do what I paid for.... Read More

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Anna from Bushkill, PA says:
May 19, 2012

Insurance Complaint against: Prudential Financial
Coverage Type: Homeowners Insurance

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Inadequate Reimbursement
  • Claim Handling - Unsatisfactory Settlement/Offer
  • General - I feel abused by this company
I had water damage from frozen pipes back in Jan 16, 2000. My whole house was ruined. Walls, cabinets in kitchen and bathrooms, floors in entire house except for one small bedroom, front door rusted from water, heating cover panels, entire wall paper in bathrooms, and large kitchen along with walls and the insulation in first floor was ruined in its entirty. We also had to rent a Dumpster to take all the ruined carpenting, cabinets, wall paper and insulation out. The adjuster alloted me $4431.71 to hire someone to take down and replace wallpaper, paint, install carpenting, install kitchen and bathroom cabinets, take down and install insullation, replaced damaged walls, etc. The cabinets alone cost $3,440 without installation and settling for less cabinets than what I originally had. Leaving me with very little to hire the contractor, and purchase the other necessary items. I gave the contractor his name and number to call and the contractor finally was able to get through to him and faxed him an estimate, but the adjustesr never got back to him. I have left him numerous messages on his machine and he has failed to call us back. At one point he told me I should take the money given to me for personal damage and buy and fix w... Read More

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from Hopkinsville, KY says:
May 19, 2012

Insurance Complaint against: State Farm Insurance
Coverage Type: Homeowners Insurance

  • Underwriting - Premium Too High
  • Underwriting - Unfair Surcharge
  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Payment Not Credited
  • PolicyHolder Service - Abusive Service
  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delays
  • General - I feel abused by this company
Water damage from overflowed commode. Water overflowed from master bathroom commode flooding both house bathrooms adjacent to each other, master bedroom and adjacent hall. I reported to State Farm as soon as I returned home approximately three hours as commode was last used. State Farm sent a crew Serve-Pro to clean up water. After they left, I discovered there was $500 missing from my residents. The agent stated the missing money would be of a different claim, theft, which was not covered under my flooding insurance and had a separate deductible of another $1000. Upon getting statements, the adjuster cut cost and refused to replace some of the damaged carpet, avoided my calls, stated my contractor had not called. He became rude and abrasive and hung up on me several times in trying to get the insurance to cover damages. If State Farm is like a good neighbor, I sure would hate to have a bad neighbor. I had enough problems with the flooding and even more with trying to get it fixed by State Farm. They like to get the payment, but they don't like to fix your property back as it was. Stay away from this one.... Read More

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Timothy from Troy, MI says:
May 19, 2012

Insurance Complaint against: MetLife
Coverage Type: Life Insurance

  • Underwriting - Premium Too High
  • Underwriting - Forced Placement
  • PolicyHolder Service - Delays/No Response
I called MetLife to file a death insurance claim. After 3 calls, and no claim form, I demanded a form be emailed to me. Once they received the completed form, they announced it takes 10 business days to process a claim under $10,000. MetLife has not yet mailed me a claim form.... Read More

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Name Witheld due to Health Care Privacy from Rumson, NJ says:
May 18, 2012

Insurance Complaint against: Blue Cross and Blue Shield Association
Coverage Type: Health Insurance

  • Underwriting - Premium Too High
  • Claim Handling - Denial of Claim
My baby was born with a heart defect and had to be helicoptered from Jersey to Children's Hospital in Philly. The total bill was 16,000.00 from Medivac. For two years my insurance gave me and medivac the run around. I would call and they would tell me that the invoice was paid direct to Medivac. Then Medivac would call me looking for payment and I told them that BCBS sent it to them direct. Then medivac would call and my insurance company would tell them that the check was sent to me the member. This went on for two years! I had medically fragile baby at home to take care of and they added stress on top of my situation. They finally paid it but those two years of my life were so stressful!... Read More

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Jose from Tomball, TX says:
May 18, 2012

Insurance Complaint against: Farmers Insurance Group
Coverage Type: Business Insurance

  • Underwriting - Premium Too High
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Fraud
On 12/30/2011 I was a passenger in my wife's SUV we were rear ended. I got treated at the scene from EMS only. I was offered a settlement of 1,081.00. The letter I have says they are offering the settle directly to me upon receipt of their release form. I signed the form, they mailed a check made out to me and my wife and the EMS. They tell me the letter where they offer this payment to only me was just a form letter they send out everyone. But, it was made out to me Mr. Martinez. I returned the check and wrote void on it and I am demanding for them to honor what they they offered they say they can not do it. So, I am just out now. Farmers got my signature with that promise so they were very deceptive.... Read More

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Ken says:
May 18, 2012 at 6:21 PM

That is so deceptive!

Jose from Tomball, TX says:
May 18, 2012

Insurance Complaint against: Farmers Insurance Group
Coverage Type: Business Insurance

On 12/30/2011 I was a passenger in my wife's SUV we were rear ended. I got treated at the scene from EMS only. I was offered a settlement of 1,081.00. The letter I have says they are offering the settle directly to me upon receipt of their release form. I signed the form, they mailed a check made out to me and my wife and the EMS. They tell me the letter where they offer this payment to only me was just a form letter they send out everyone. But, it was made out to me Mr. Martinez. I returned the check and wrote void on it and I am demanding for them to honor what they they offered they say they can not do it. So, I am just out now. Farmers got my signature with that promise so they were very deceptive.... Read More

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