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Name Witheld due to Health Care Privacy from Magalia, CA says:
June 26, 2013

Insurance Complaint against: United of Omaha
Coverage Type: Health Insurance

  • Underwriting - Premium Too High
  • Underwriting - Cancellation
  • PolicyHolder Service - Payment Not Credited
  • PolicyHolder Service - Inadequate Reimbursement
I was late with my premiums in August, 2012.I sent in a check for $256.00. I did not hear from them. So, I called to check on my policy. The first person I talked with told me that the check was not accepted. I checked my bank statement and found that the check went through my bank. A portion was taken out and then a refund check was issued. The second person I talked with was Jeff. He went over my account and told me that I needed to send in a check for $835.00 and he needed it on a certain date by November, 2012. Being located out of state, I told him that the check would not arrive in 5 days. I told him the check would arrive in 7-8 days from California. He would not take a check over the phone. He also told me that the Postmark date would be acceptable. He lied to me. They cancelled my health insurance while I was sick in the hospital in November, 2012. They took their time sending back the check. My daughter had to call for it. My Doctors dropped me because I did not have a Medicare Supplement any longer. They were not willing to work with me! I cannot get any health insurance until 2014, when I become the age of 65. Shame on this company.... Read More

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Robin from Spring, TX says:
June 26, 2013

Insurance Complaint against: Amica Mutual Insurance
Coverage Type: Homeowners Insurance

  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delays
  • General - I feel abused by this company
Amica is not my ins. Our neighbors dead tree fell on our house and they have Amica. They accepted liability after three days. While my house was opened to the great outdoors the ins adjuster, Ryanne Thomas kept telling me they had not accepted liability yet. Now this was not an act of God being the weather was nice and the tree was dead. It simply fell on my house. It took them three weeks to get the check to me so the men could start working on it. When she brought me the check it was missing some of the content damage but in order to get the check to start on Monday I had to sign off, however, she wrote down that she forgot to add the other content and would take care of it. After that she refused to answer any calls or messages I sent her. I finally called the office and spoke to her boss who said technically they didn't have to cover ti since I had signed off but that she had finally three weeks later came to him and told him of her mistake. He told me he talked to her about not taking responsibility for her mistake and that he approved the check and was mailing it that day. It has been almost a week and still no check. She called me yesterday to see if we got it and I told her no. She acted like she could not understand why. ... Read More

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Piedmont Disaster Services says:
July 15, 2013 at 2:34 PM

First things first have you put anything in writing to the insurance company. Phone calls are only good for the insurance companies to defend themselves. make your complaint in writing and send it certified to them. It does not matter if it is 5 dollars what is right is right. Second your insurance company should have gotten involved and the subrogated the claim to the other insurance company.

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Dan from Salisbury, NC says:
June 25, 2013

Insurance Complaint against: The Hartford
Coverage Type: Homeowners Insurance

  • Underwriting - Premium Too High
  • Underwriting - Unfair Surcharge
  • Marketing & Sales - Misleading Advertising
  • Marketing & Sales - Misrepresentation
  • Marketing & Sales - High Pressure Tactics
Classic "Bait & Switch" company. Yr 1 the rate was somewhat competitive and decided to go with The Hartford due to them being in insurance for 200 yrs and reputation. Yr 2, the premium DOUBLED! No claims, perfect credit score, same coverage, etc. Stay away from The Hartford, unless you want insurance for 1 year only.... Read More

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Anthony from Hollywood, FL says:
June 24, 2013

Insurance Complaint against: Infinity Property & Casualty Corporation
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Delays upon Delays
The employees of Infinity seem to be the most incompetent bunch of people... The adjuster and field appraiser assigned to my current claim NEVER answer phones calls, and rarely return voicemails. It took two days originally to get a call back from the adjuster and then another day to have the appraiser come out and estimate repairs on my car which had been damaged from driving through a flooded street. The original estimate was just below my deductible, and because of that, Infinity does not provide a rental (since they aren't actually paying for any repairs...) unless there is supplemental damage that will push it over the deductible. The shop did indeed find supplemental damage, and let me know on 6/20 (morning) that they had put in a request to Infinity to have the appraiser come out and estimate the cost of repairs for supplemental damage. I called the shop on 6/21 (afternoon) and was told they had received no contact from Infinity yet. I called the adjuster for my claim, who of course did not answer his phone. So I had to call the main number for Infinity. The woman who answered said she put it in the system to have the appraiser go to the shop within the next 24 hours. It is now 6/24 (afternoon), I called the shop an ... Read More

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Iquo from Miramar, FL says:
June 23, 2013

Insurance Complaint against: Farmers Insurance Group
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Inadequate Reimbursement
Paid rental insurance on my insurance premium. Claim rep. Zachariah Prell approved for me to rent a car. Zachariah Prell and Carlos Sanchez (supervisor) are refusing to pay for the 4 days of rental because the repairs should have completed in 2 days and not 4. What qualified them to decide how many days it will take to repair a car when the repair shop did not have the car ready for pickup in 2 days. By day 2, the repair shop still could not find what was wrong with the car. I need my $52.68 for the 2 day rental to be refunded.... Read More

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Iquo from Miramar, FL says:
June 23, 2013

Insurance Complaint against: Farmers Insurance Group
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Inadequate Reimbursement
Parts in my 2009 Jeep Patriot were needed to be replaced and the Claim representative Zachariah Prell unilaterally decided and approved for new parts to be purchased and installed in the vehicle instead of a used part to correspond with the year of the vehicle. For whatever reason decision not to repair my vehicle with used (2009)parts, I should not have to pay for what he calls abatement in the amount of $191.09 that I had no choice but to pay in order to retrieve my car on 5/31/2013.... Read More

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Ken from Cherokee, IA says:
June 23, 2013

Insurance Complaint against: Progressive
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Incompetent Employees
  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Fraud
  • General - I feel abused by this company
On May 27, 2013, a large portion of Cherokee, IA got flooded due to very heavy rainfall. My home was in one of the worst areas, as was my 1967 Mustang. Luckily, my wife and I both work overnights so two of our three vehicles were not at the house. The issues started almost immediately after calling in the claim. It took 3 days to get an 'emergency response vehicle' to the area, during which we had even more rain so I had to move the car to the local grocery store's parking lot on higher ground. When the adjuster showed up, I happened to be out of town (she gave me no warning when she was coming) so she had free reign over the claim. The water got over half-way up the car (I was told water actually went over my car in waves, but the interior was sealed well and barely filled halfway up) and was soaking the interior for about 18 hours. The adjuster wrote me a check for $660 (1160 minus 500 ded) to 'detail' the interior and change the oil. She didn't allow for any other parts to be checked (transmission, rear end, gas, power steering, electrical, a/c, wheel bearings, brakes, etc) and as soaked as the seats were, it was bound to grow moldy and weaken the upholstery. When mechanical repairs were completed at the shop, I immediately... Read More

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Name Witheld due to Health Care Privacy from Preble, NY says:
June 21, 2013

Insurance Complaint against: Blue Cross and Blue Shield Association
Coverage Type: Health Insurance

  • Underwriting - Premium Too High
I don't know to be honest if Obamacare is a good thing. I'm sure it is for the poorest of Americans. I heard that Obamacare is supposed to reduce overall healthcare and insurance costs. What I do know is having a choice between $550 per month for decent insurance, or half that to have insurance with a $1300 deductible before it kicks in, is f-ing ridiculous to ask of a family struggling to stay afloat. I would like someone, anyone (non-partisan), to explain to me how this benefits my family. Or when a working class family will reap ANY benefits of health care reform. If you ask me, it should be illegal for employers of full-time professionals to offer such little reimbursement toward health care. Oh yeah, and Cindy's pregnant now, so we should hit that $1300 deductible RIGHT when the calendar year expires and another $1300 deductible kicks in. Somebody please explain to me how this legal. If you can't help me to understand this, please at least extend the courtesy of replying to my email with the address of someone who can. Now...I'm off to go pick up a $110 prescription.... Read More

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William from Louisa, VA says:
June 20, 2013

Insurance Complaint against: Humana
Coverage Type: Disability Insurance

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Denied Access to Services
  • PolicyHolder Service - Abusive Service
  • PolicyHolder Service - Inadequate Reimbursement
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Fraud
  • Claim Handling - Denial of Claim
  • Marketing & Sales - Misleading Advertising
  • General - I feel abused by this company
I had to take Humana Advantage insurance this year because they were the only company representing the Louisa area. All year they have told me that one doctor after another were out of there network. So have been having to pay the bills with no payment from Humana. Found out today that they were lying. All the doctors were in their network according to their own worker who finally took the time to investigate and use research. She said she will resubmit the new clains and the old claims that I have paid.... Read More

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judith from minneapollis, MN says:
June 20, 2013

Insurance Complaint against: Hartford
Coverage Type: Disability Insurance

  • Claim Handling - Fraud
In November of 2010 I applied for disability benefits through my Hartford Disability Insurance policy that I had purchased from Hartford through US Bank (I was an employee of US Bank). After drawing these benefits for several months Hartford's policy states I must apply for social security disability benefits. I applied for ss disability benefits and started receiving them in May of 2012. Social Security sent me a one time payment of $5,500.00 and started disability payments. Prior to the disability payments I had been receiving survivor benefits from my deceased ex husband. Hartford decided that all of my survivor benefits were back pay of disability benefits and wants $16,000.00 in back pay and has NOT paid me any disability payments since May of 2012. The only money Hartford can reclaim is disability payments. I went on the ss disability payout site to see how my survivor benefits were paid out and how the one time payment was paid out. All payments from July of 2011 through April of 2013 were coded as survivor benefits NOT disability payments and even the one time %5,500 payment is coded as a one time payment NOT disability. Meanwhile I have had to cash out every asset I own to meet bills and at this point I have noth... Read More

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