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ernie from waretown, NJ says:
October 03, 2013

Insurance Complaint against: CNA Financial
Coverage Type: Travel Insurance

  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delays
  • Claim Handling - Denial of Claim
  • Marketing & Sales - Misleading Advertising
  • General - I feel abused by this company
I bought trip insurance for a cruise for my wife and myself.I had confirmed my trip and was ready to go .I slipped an fell and was layed up for a week or so but definitely did not want to be miserable on the trip.I injured my back on the 30 th of april 2012 cancelled the trip imediately and requested a cancellation packet from CSA to make a long story short I went to two doctors the first one on the 13 th of may when i was able to walk and get an appt.They are denying me because i have to go to the doctor "around"the time of injury.11 days after i was suppose to leave on a nine day cruise i was barely able to go to doctor for treatment.... Read More

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Valerie from Columbus, OH says:
October 03, 2013

Insurance Complaint against: Bankers Life & Casualty Company
Coverage Type: Life Insurance

  • Underwriting - Premium Too High
  • Underwriting - Cancellation
  • Marketing & Sales - Misrepresentation
  • General - I feel abused by this company
Frustrated, disappointed but not surprised that a corporation would misrepresent their selves. Six yrs. ago I was sold two policies based on how the Field mgr. presented them to me. My initial request was for whole life policies.Twice they have cancelled at least one of them. There error.Then they sent out another 3 agents & trainees over the years. My bigger problem is that this company was incompetent by allowing inadequate,misleading & unethical agents loose on unsuspecting prospective clients. All of this resulted in me loosing the policies because I couldn't come up with the LUMP sum pymt along with the TRIPLED scheduled pymt. Again the rich gets richer & the poor man gets scrooged!!... Read More

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MLR from Clearwater, FL says:
October 02, 2013

Insurance Complaint against: American National Insurance Company
Coverage Type: Life Insurance

  • Claim Handling - Delays upon Delays
Husband died February 3rd 2013. A claim was filed and it is now October 2nd 2013 and still nothing. Really? August 21st we received a letter from American Ntl stating they are still waiting on records from 7 different Dr's and facilities. I called each office and every one of them except the main hospital said they sent the records. The ins co is just sitting on them. I called the hospital and the records dept said they requested a $54 check from the ins co a month prior and American Ntl still had not sent them a check so they can release the records. After 3 phone calls to Joanne w/American Ntl. the hospital finally received a check on 9/23 and the records were sent 9/24. What's the hold up now? This claim is being contested because my husband died with the 2 year contest period. Fine, he was healthy when the policy was purchased. We have nothing to hide. Contest already, check out the records and do your job! He became very sick a few months after we purchased this policy. We (including his 9 year old son) watched him die this awful death from cancer. Why do you make us continue to suffer American Ntl? I'm going to file a complaint with the state. Thank God the State government isn't shut down.... Read More

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Name Witheld due to Health Care Privacy from Memphis, TN says:
October 02, 2013

Insurance Complaint against: HealthSpring
Coverage Type: Health Insurance

  • PolicyHolder Service - Delays/No Response
I decided to change my primary doctor because the doctor I used to go to while I was working was now taking Health Spring who had added Cigna onto their name. I called on 8/29/2013. The lady told me I should get my card 8 to 10 days not counting weekend and holidays. I made an appointment with my new doctor because Health Spring and the doctor's office said I would be seen if the information was in the system. That next week I went to my appointment but the ofc. said nothing was in the system. They turned me away. I called Health Spring and they hadn't put it in the system..but said they would. I decided not to make another appointment just wait for the card. I called every week in September after 8 days and Health Spring said I should get it the coming Friday. On October 1st I mailed a letter to Health Spring of my dissatisfaction..noting everything that has happened so far. I received a pack from Health Spring earlier in the month to renew my policy and later a statement requesting Oct.'s pmt. Which I always pre-pay the month before. This really irked me. And that's when I decided to send in my complaint. I had no service August, and September and they want me to renew and are requesting a pmt that's already paid. I told them I ... Read More

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Brian from Bloomington, MN says:
October 01, 2013

Insurance Complaint against: Progressive
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Denial of Claim
I drove my vehicle to someone's house on a day when the street that this house was on was being reasphalted. I picked up fresh tar on my tires and drove onto this person's concrete driveway. The tar from my tires left four tire tracks 30 feet long up a nice concrete driveway and wrecked it. Progressive insurance, to my absolute amazement, claims that this has nothing to do with my vehicle. They claim that this homeowner should go after the asphault company. Of course the shape of the tar matching the shape of my Progressive insured vehicle's tire tracks apparently has absolutely nothing to do with anything. My vehicle was the instrument that did the damage to this person's driveway. If this is not covered by Progressive insurance Company, I will cancel all my policies with this company.... Read More

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Robbin from Waynesboro, TN says:
September 30, 2013

Insurance Complaint against: Globe Insurance Company of Oklahoma
Coverage Type: Life Insurance

  • Underwriting - Unfair Surcharge
Was told premiums would never increase. Now after 30 yrs. trying to make me sign release of increase in premium... Read More

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Mary from Memphis, TN says:
September 28, 2013

Insurance Complaint against: State Farm Insurance
Coverage Type: Homeowners Insurance

  • Claim Handling - Denial of Claim
My claim to repair damage caused by a water leak behind a kitchen wall was denied by State Farm. The adjuster and his boss stated the claim was denied because of the cause of the problem rather than the end results. The damage was caused by a slow leak behind a wall and there was absolutely no way of anyone knowing it existed. According to the adjuster and his boss, had the damage occurred due to an immediate rush of water, it would have been covered. although the damage and end result for both is the same, my claim was denied. Obviously after being a loyal customer since 1979, I am highly not disappointed and frustrated with this decision and I am inclined to drop my complaint. I am aware of others that basically had the same situation and their claim was approved.... Read More

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Cathy says:
October 1, 2013 at 12:56 PM

Get yourself a Public Adjuster.

1 more

hao from seattle, WA says:
September 28, 2013

Insurance Complaint against: Safe Auto Insurance Company
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Premium Too High
  • Underwriting - Unfair Surcharge
  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Denied Access to Services
  • PolicyHolder Service - Abusive Service
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - U
i have being an insured over 10 years without accident in this co. the previously rate charged with 2 cars $1560 annually. i have an accident for car stopped by a car hite with physical minor injury cure and make a conciliation between us and the insured co.final which was not have paid any penny by safco. i received new premium over $2100 2 cars next term recently. we dealt them without any functional service responded and then they gave a adjusted the premium still more over $1,900 a year . both of the notice without any reason after we contacted them which include the agent AIA in Seattle. our question is why there is no reason increase rates without clear statement ?was it normal or abnormal in the industry market ? the operator in phone line was impolite response by a guy named Gray(?) and luck of professional knowledge as we were talking to the issues. for this point ,we need the equal premiums next term except they can construct a fair reason we like accepted. thanks hao jen... Read More

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maryann from waycross, GA says:
September 28, 2013

Insurance Complaint against: Progressive
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Denial of Claim
  • Claim Handling - Unjustified Accusations
  • Marketing & Sales - Misleading Advertising
I have had insurance for yrs nd always paid on the first of the month,my home caught on fire Aug.30i lost my house of 50 yrs and all my personal.my turch in which I work out of was burnt, my son car was total.I had only add his on a month ago,because he can no longer drive.my insurance agent let me drive around with my grand babies with out insurane a week out of the month for yrs.I went to alant and talk to clame adjuster.they said they were sorry but they give no grace preoid, it canceled on the 23and I nor my leanholder got. Cancel notice.912-614 7760 I am filing a lay suit of a million dollars for false advertising,and the additional stress I have been under.Maryann dell way cross,GA am Any one out there wants to join me call me.this 67 year old lady is not going away.... Read More

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C. from Stroudsburg, PA says:
September 28, 2013

Insurance Complaint against: Fidelity
Coverage Type: Homeowners Insurance

  • Underwriting - Cancellation
Our homeowner's insurance is being cancelled because my insurance company's inspector did not visually see a fire hydrant while performing a cursory inspection of my property two months ago. Underwriters from Fidelity National Insurance Company, located in Jacksonville, Florida, are insisting upon a letter from our local fire department confirming there is a fire hydrant within 1000ft of my home. In the 27 years I have owned a home, fire hydrant location has never been questioned. I live in a suburban area, and the fire hydrant IS within 1000 feet, located on a street perpendicular to mine, and therefore not visible from my yard. I have even provided a map with the exact location, so why is this even an issue? I have never had a fire-related issue, and the fire department is one half mile away. I am outraged that a customer with a flawless record can be treated so poorly.... Read More

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