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Name Witheld due to Health Care Privacy from Forest Hills, NY says:
December 19, 2013

Insurance Complaint against: EmblemHealth
Coverage Type: Health Insurance

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Delays/No Response
  • General - I feel abused by this company
We did not see listing for Empire Blue Cross Blue Shield of New York. My mother Harriett is covered under Mediblue Plus HMO for 4 years now (a Medicare contract provider). The company just REFUSES to address our need, despite 2 emails to their site and 2 very LONG phone calls to fix what ought to be a simple issue: changing her primary care physician on her 2014 ID card. So far they have mailed us 2 cards with a dr.'s name from 5 years ago and cannot seem to fix the error, making it worse by ignoring us now. This will have very negative implications in 2014 when my mother who is elderly and has multiple medical problems needs care and the card she has will be rejected by her PCP and other providers because it is wrong! Clearly, they have incompetent customer service providers, a terrible web site where the need to fix the error and get some answer even is just ignored day after day. This means something VERY IMPORTANT TO US BOTH, and despite our efforts, nothing is getting done. We cannot even get our home phone updated or change our personal info. on the web site. They clearly do not spend any money on their IT department. This is now ay to treat a subscriber and her caregiver daughter. We have informed them we are pu... Read More

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Christopher from Bloomingdale, IN says:
December 17, 2013

Insurance Complaint against: State Farm Insurance
Coverage Type: Homeowners Insurance

  • Claim Handling - Denial of Claim
I am in a wheelchair and live in a mobel home. On December 8th, 2013 I went into my utility room to let my dog out my front wheel on my chair almost went through the floor. Back in September I had found water on my utility room floor so I called the water softer company because it looked like that was the problem to me. They came out said yes fixed it and charged me $290. I thought problem fixed. My bedroom is on the other side of that wall the water softer is in and had been leaking and I was not aware of that until my girl friend went to move Christmas presents that afternoon on that side of the bed they were soaking wet. My box spring and mattress sets on the floor so it does not move and is easy for me to tranfer from my chair to the bed, it was soaked as well. I can not get my chair on that side of the bed so I did not know it was wet. She discovered that side was soaked with water and the night stand has mold on it the carpet and floor in the bedroom and utility room is ruined. My bedroom smells like a mushroom from the mold, even the box springs had soaked up water. We took pictures and filed a claim. The adjuster came out took pictures and she determined it had leaked for a while and should have been discovered so... Read More

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Shawn/Independent Agent says:
December 18, 2013 at 5:38 PM

Hi Christopher, I am sorry to tell you, but this type of claim is generally denied. Your policy will clearly state that this type of a claim is not covered. Normally, for a water loss to be covered, it must meet the following criteria: 1. Originate from within the confines of the dwelling 2. Occur from a sudden and accidental burst of water 3. Not occur from any long-term maintenance issue. I am not an adjuster or an attorney, so you still should have legal representation, and know your rights inside and out. Please contact me at [email protected], and I can help you.

Ronald from Fort Worth, TX says:
December 17, 2013

Insurance Complaint against: State Farm Insurance
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Denied Access to Services
  • PolicyHolder Service - Abusive Service
  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delays
  • Claim Handling - Denial of Claim
  • General - I feel abused by this company
Adjustor claims that hell damage was not in the range of policy written and there was pre exsisting damage. The vehical was inspected by one of agents workers and the vehical was in good condition with no damages, so the policy was written. They are not going to pay the claim because some one got the wrong information.Date of policy 05/05/2013,date of damage 05/16/20013.... Read More

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VIoletta from Newington, CT says:
December 14, 2013

Insurance Complaint against: Progressive
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Premium Too High
  • Underwriting - Forced Placement
I made mistake it is Progressive not Geico. Sorry. This about Progressive insurance not Geico. Sorry.... Read More

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Violetta from Newington, CT says:
December 14, 2013

Insurance Complaint against: GEICO
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Forced Placement
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Denial of Claim
  • Claim Handling - Unjustified Accusations
  • Marketing & Sales - High Pressure Tactics
  • General - I feel abused by this company
policy #275690007 HI.In spite that my soon Erik is in Poland they added him to my policy.They want profe of other policy where is Erik added.They incrase my monthly payment from $280 to $650 and they telling me that incrased policy only $1100.for 6 month.People after college have no ability to mathematic.How stupid they can be.This is shock for me.My son comback in March 2014 and I wanna switch to cheaper provider not this asholds. Sincerely Violetta Ostrowski... Read More

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sherry from bakersfield, CA says:
December 14, 2013

Insurance Complaint against: Allstate
Coverage Type: Homeowners Insurance

  • Claim Handling - Fraud
  • Marketing & Sales - Misleading Advertising
we have lived here vor 17 years as home owners with our mother until she went to stay at my sisters the garage caught fire and burned well our sister told the adjuster a story but everything in the garage was mine lik a electric wheel chair oxygen concentrator another wheel chair oxygen tanks and a car port and misc clothes sister says her moms stuff was there and she had nothing there ins gave Glenda hunt a check for the garage for20.702 dollars and property for5.712 but she did not have any thing there and she said they didn't get any for my stuff I called alstate they said they paid for mine but still released it to her and I lose she has clamed ins many times fasley... Read More

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Shawn/Independent Agent says:
December 18, 2013 at 5:42 PM

Hi Sherry, I am not sure, but this sounds like she kept your money. You will need an attorney on your side, and I can help with that. Please e-mail me at [email protected], and I will provide you with more info.

Don from Kokomo, IN says:
December 14, 2013

Insurance Complaint against: New York Life Insurance Company
Coverage Type: Life Insurance

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Payment Not Credited
  • PolicyHolder Service - Denied Access to Services
  • PolicyHolder Service - Inadequate Reimbursement
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Delays upon
AARP and new york refuses to return my $ 4,431.36 I paid into my life insurance. I contacted BBB/ Indiana department of insurance in Indianapolis 317-232-2385 . report number 71619. They said stems from limitation ,what ever this means. They cannot help me either. In 8 years New york never sent me a statement and now they break it down as a percentage. I cannot afford a lawyer they want a percentage. I need to make my own arrangements while i am still alive . New York and AARP refuse to work with the insurance department and they say I should keep paying my insurance $ $ 92.32 X 12 month = $ 1,107.84 X 4 years is $ 4,431.36. What are Indiana senior to do when they are trying to take the burdens from the love ones. We like to make our arrangements and pay on this arrangements in advance. The new york life insurance co never sends a statement to the insurer, this is not good practice for seniors. I hope we can pass a law to protect us from all insurance co doing business in Indiana and give IDOI more control. They did all they could I guess. I need the total amount paid in advance and add save for the balance for my burial arrangements . Thank you DB All the payments was paid out of direct deposit and we have a new years a... Read More

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Shawn/Independent Agent says:
December 18, 2013 at 5:45 PM

Hi Don, I can help you obtain legal help without the high costs, and without them taking a percentage of what you are owed. Please contact me at [email protected] I will send you more info.

Shirley from Lakeview, MI says:
December 11, 2013

Insurance Complaint against: Wells Fargo
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Denied Access to Services
  • Claim Handling - Denial of Claim
  • General - I feel abused by this company
The Insurance that my complaint is on repairs to my car. This Insurance was purchased by the loan thru Wells Fargo Dealers Services. I was having trouble with the brakes making grinding and they were pulling, also the car was leaning or sitting lower to the ground than it should. This was supposed to be covered by the Insurance Co. The Adjuster came and looked at the car on the hoist, he said that yes the brakes, drum and brake line, plus the ball joints, struts and something else did new service, but his company only would repair them if the fluid from them was leaking like a faucet. We could only pay to repair the struts. The others still need to be repaired. We have a service card that we used to pay for it, but we have to pay the breaks off before we can get any of the other repaired. This could mean our life! With winter here we can only drive the car. The Insurance Company should have repaired those things! What good is the Insurance if they take care of nothing! But we still are paying for it!!!!... Read More

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Ronald from Nampa, ID says:
December 09, 2013

Insurance Complaint against: Farmers Insurance Group
Coverage Type: Homeowners Insurance

  • Underwriting - Premium Too High
  • Underwriting - Unfair Surcharge
I recently moved from CA to ID and ordered insurance from Foremost Insurance Group. I had their insurance for 10 days until I found better coverage at almost half the cost from the Hartford Co. Foremost charged me $102 for 10 days of home owner insurance after canceling. I sold my house in CA for 4 times what I paid for my new home yet Foremost charged me $623 for 1 year service. I call this overcharging/gouging.... Read More

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Shawn/Independent Agent says:
December 18, 2013 at 5:48 PM

Foremost is a specialty insurance company who generally insures high-risk dwellings. They charge more on general basis. Definitely shop around in advance and understand all of the provisions of your insurance policy. Many companies will charge you fees to cancel.

George from Bow, NH says:
December 08, 2013

Insurance Complaint against: GEICO
Coverage Type: Auto/Boat/Motorcycle

  • General - I feel abused by this company
tv ads why always a black state farm agent, and a white dope for the other insurance agent? try swapping the roles!... Read More

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