Insurance Complaints - InsuranceComplaint.com

Name Witheld due to Health Care Privacy from Davenport, FL says:
February 19, 2013

Insurance Complaint against: Humana
Coverage Type: Health Insurance

PolicyHolder Service - Inadequate Service
PolicyHolder Service - Incompetent Employees
PolicyHolder Service - Unfair Negotiation
Claim Handling - Unjustified Accusations
Marketing & Sales - Misrepresentation
General - I feel abused by this company

Humana is trying to bill me for their mistake caused by their telesales agent. My wife and I both took out a policy of 0 premium at the same time and she got the 0 premium and I got the monthly premium cost which I never ever agreed to. They are now trying to charge me with a bill of $960.00 which I don't own and making me pay this back premium. I caught this error when I did not receive my renewal card until this time I no indication of their mistake at all. I feel that they should be held accountable for their mistakes and try to correct this error They are not in agreement with me at all, they are trying to cover up their mistakes and make me pay for their telesales agent mistake. I feel Humana is totaly being dishonet about this whole thing . They tell me I would be contacted in a few days and it took them over a month to even send me a letter concerning my complaint. I can never talk to a manager or any one in authority it is always customer service . I have asked for them to call me in person to discuss this and to try to work something out but they have not yet done so and it has been over 2 months and no call back. Is this what we get now with insurance companies cover up's and lies. This is not good cus... Read More

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Francis from Sebastian, FL says:
February 19, 2013

Insurance Complaint against: State Farm Insurance
Coverage Type: Homeowners Insurance

PolicyHolder Service - Inadequate Service
PolicyHolder Service - Incompetent Employees
PolicyHolder Service - Delays/No Response
PolicyHolder Service - Abusive Service
PolicyHolder Service - Unfair Negotiation
Claim Handling - Rude/Abusive Adjuster
Claim Handling - Delays upon Delays
Claim Handling - Unjustified Accusations
General - I feel abused by this company

My home was burglarized in August of 2011. Several thousand dollars worth of fishing tackle and tools were taken. I am an AVID fisherman and tackle collector and own over 200 fishing rods and thousands of lures and accessories. At one time I offered, through my local agent, to purchase a "Rider" on my fishing tackle, since I own more than most sporting goods dealers. My agent and State Farm told me that it would not be necessary, all of my tackle and equiptment would be fully covered in the event of fire or theft. After the theft, I was treated like a criminal. I was harrassed and lied to, and it took over 3 months to settle the claim. State Farm depreciated my tackle far beyond what they should have and denied paying for $10 in shipping costs. Here is a run down of recent events. August 27, 2011….. Home burglary August 27, 2011…... Called police/PA State Police Responded a. Police took a report b. Police did little investigation c. Police took no fingerprints or evidence August 29, 2011…. Reported incedint to State Farm Insurance a. Co-operated with State Farm in every way. b. State Farm tried to say that I had a “Fishing Tackle Business” and was therefore not covered. c. I have NEVER sold fishing tackle from my ho... Read More

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William S Cook & Assoc. says:
February 20, 2013 at 1:56 PM

Get a public adjuster

Ricky from Four Oaks, NC says:
February 18, 2013

Insurance Complaint against: State Farm Insurance
Coverage Type: Auto/Boat/Motorcycle

Underwriting - Premium Too High
General - I feel abused by this company

My wife hit a pole in parking lot no officer was called or wasn't another vehicle involved ,just her vehicle ,the insurance company was called by aggent I carried too one of their repair shops ,bill was over $3000.00 I paid my $500.00 ,it was her first accident in over 40 years never had a ticket,but my insurance has over double. I knew it would go up some cause I got a ne truck.First new bill with new truck was $774.00 then I got another bill stating it would be $1279.00 over $500.00 every 6 months ,this for three years ,I'd been better off too have just fixed it myself if I got too pay for it anyway.This makes me wonder why we even have collison insure,person still has too pay it,insurance companies are just getting over on everyone ,their not loosing any money ,I guess their the ones getting rich ,cause their not loosing at all.... Read More

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FELITA from BALTIMORE, MD says:
February 18, 2013

Insurance Complaint against: GEICO
Coverage Type: Auto/Boat/Motorcycle

Underwriting - Premium Too High
General - I feel abused by this company

OVER CHARGED WAS TOLD HAD 2 TICKETS AND IT WAS ONLY ONE I FEEL MONEY IS OWED TO ME. I HAVE LEFT THEM BECAUSE OF THIS THE COMPANY I WITH NOW MUCH MUCH CHEAPER... Read More

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Prince says:
July 23, 2013 at 7:02 PM

Your answer was just what I neddee. It's made my day!

William from Washington, DC says:
February 16, 2013

Insurance Complaint against: Allstate
Coverage Type: Auto/Boat/Motorcycle

PolicyHolder Service - Inadequate Service
PolicyHolder Service - Incompetent Employees
PolicyHolder Service - Delays/No Response
PolicyHolder Service - Denied Access to Services
PolicyHolder Service - Abusive Service
Claim Handling - Delays upon Delays
Claim Handling - Unjustified Accusations
Marketing & Sales - Misrepresentation
General - I feel abused by this company

I have been on the phone for hours with Allstate customer service reps, obviously in another country, who are unable and unfit for handling customer issues. Allstate wrongfully billed me (first sending a bill to me at an incorrect address, and then billing me for a policy that was cancelled) and then had the fortitude to send my non-payment of a few pennies over $30 to a collections agency. Again, you must realize that I have been on the phone for hours on end, being tossed around from one person to the next, and then being totally unable to reach the same customer service rep again on the phone. They won't give you a way to contact the person who was trying to help you, so you basically have to start over in the process. Allstate is deceptive in their billing practices, unprofessional in their customer relations, and inept at handling their own errors, which have caused me emotional and financial distress. A simple $30 bill has been sent to collections and is jeopardizing my nearly perfect credit scores. Again, all I can say is pitiful company to work with or to be insured by.... Read More

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Name Witheld due to Health Care Privacy from carrolltonj, TX says:
February 16, 2013

Insurance Complaint against: Aetna
Coverage Type: Health Insurance

Claim Handling - Denial of Claim

At 69.5 years of age, Aetna plan primary care physician directed me to get a Zostavax shingles vaccination. They can't keep the medication in their office due to shelf life and required storage temps. I went to Kroger where I have had one time prescriptions filled under my Aetna plan (maintenance meds require mail order). The vaccination cost $200 and Aetna denied the claim on the grounds that - now for some reason - Kroger isn't part of their program. I can't understand why one time prescriptions are okay but my Shingles vaccination isn't. Sounds like a loophole they have come up with.... Read More

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sarah's complaint says:
February 18, 2013 at 6:34 PM

I am having the same difficulty with Blue Cross. I want the shingles vaccination and there is no doctor within 2 hours drive that will carry it in their office. My medical insurance will not pay for the vaccination if it is given to me in a drug store such as Rite-Aid. I have appealed their decision but it was denied. What should I do?

mary from miami, FL says:
February 16, 2013

Insurance Complaint against: Citizens Property Insurance Co
Coverage Type: Homeowners Insurance

Underwriting - Premium Too High
Underwriting - Refusal to Insure
Underwriting - Nonreneweal
PolicyHolder Service - Delays/No Response
General - I feel abused by this company

Constant increases in premiums and increased deductibles, now I get a notice of non-renewal, alleging that a tree is touching my house, which is not true. I did pay to have all foliage removed that had the potential of touching the house. They sent out inspectors as a reason to up our rates, to cover the cost of the inspectors. They did not say so, but how else would they justify the cost. I have included a copy of the letter I sent Citizens Insurance company. Dear Citizens: I recently got a notice of non-renewal, because of trees touching house, even though they were not. Instead, I paid hundreds of dollars to remove anything that was near the house. I then sent photos of compliance. I have not received any reply regarding my reinstatement. Even if every tree in the neighborhood hit my house it would not cover the deductible. I can't believe that you consider me a risk, with all the years that I have paid my premiums I have never filed a claim. Where is the risk. Your company is just taking money and not giving anything in return. The deductibles are so high that I could never file a claim. I am a widow below the poverty level and I pay more to you than my mortgage principal. Does that seem right to you. I believe that you are ... Read More

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Name Witheld due to Health Care Privacy from beaumont, TN says:
February 15, 2013

Insurance Complaint against: Humana
Coverage Type: Health Insurance

Claim Handling - Fraud
Claim Handling - Denial of Claim
Marketing & Sales - Misleading Advertising
Marketing & Sales - Misrepresentation
General - I feel abused by this company

I applied for Medicare Replacement with Humana and as part of the application process I was asked to provide a list of my doctors and my prescription medications. I was told by the sales person that the plan she recommended provided coverage for all medications and that all my doctors were in the plan. When I first filled my Diabetes medication (the one I had listed) it was refilled, but shortly thereafter a letter came saying that this drug was not covered and in order to continue using it I need a "pre authorization" from my doctor--I called and complained that this was not what I was told initially and a representative said he would fax the form to my doctor which should take care of the problem. The next month came and the refill was denied pending the "pre authorization". When I called again I was passed along to quite a few different departments and finally told that the "pre authorization" was denied due to lack of information. I feel that I was tricked and deceived by this company as I never would have taken their coverage if I had known this drug was not going to be covered. I do no understand how they can say it is covered and then decide it is not. When I enrolled there was a lengthy phone conversation which they... Read More

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Name Witheld due to Health Care Privacy from springfield, MO says:
February 14, 2013

Insurance Complaint against: Cigna
Coverage Type: Health Insurance

Underwriting - Premium Too High

i recently terminated employment with O'Reilly Automotive on December 18,2012. by law O'Reilly's was supposed to send me a COBRA letter within 45 days. they did not. They had even forgot to take me off their group health plan on Dec.31. One month after I left O'Reilly's my was diagnosed was diagnosed with inoperable bone & stomach cancer. She was admitted to the hospital on Jan.18 & to our amazement my O'Reillys health insurance(CIGNA) was still in effect. I called CIGNA to make sure & they told me me my wife was insured until O'Reilly's told them otherwise. O'reillys explanation was "it's a long story. When I finally secured a lawyer to threaten them, I got my COBRA insurance & now CIGNA is illegally overcharging me by $400 dollars a month. What can be done... Read More

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Anonymous says:
February 22, 2013 at 8:13 AM

First off, insurance coverage usually is terminated the last day of employment. Sometimes employers will extend coverage until the end of the month, but it is not something that is required. As for getting overcharged for your premium - most companies pay part, or most, of your premium leaving you only a portion to pay on your behalf for coverage. When you are terminated from employment, your company is no longer obligated to pay that portion and you are offered coverage at what the full premium cost would be - hence, why your Cobra rate is more. Sometimes employers administer Cobra, so it may have been an issue with your employer - not the insurance company. Insurance is expensive and unfortunately isn't cheap. Most employees do not realize how much their employers pay towards their insurance until the whole amount is put upon the individual. I'm sorry to hear about your wife and if you did elect Cobra she should be eligible for coverage for 18 months through the Cigna Cobra coverage. In the long run, when you think about the cost of medical care, your $400 extra a month is well worth it if your wife is getting the care she needs.

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Perry from Pittsburg, CA says:
February 14, 2013

Insurance Complaint against: Allianz Global Assistance
Coverage Type: Travel Insurance

Claim Handling - Denial of Claim

Purchased airline cancellation insurance from Allianz Global Assistance. My wife was hospitalized for a mental health issue. We filed a timely claim attaching a doctor's letter. They denied claim saying there was an exclusion for mental health issues.... Read More

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W_B says:
February 27, 2013 at 11:22 AM

Read your policy. Sounds like this complaint is totally unwarranted.

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