Insurance Complaints - InsuranceComplaint.com

William from Washington, DC says:
February 16, 2013

Insurance Complaint against: Allstate
Coverage Type: Auto/Boat/Motorcycle

PolicyHolder Service - Inadequate Service
PolicyHolder Service - Incompetent Employees
PolicyHolder Service - Delays/No Response
PolicyHolder Service - Denied Access to Services
PolicyHolder Service - Abusive Service
Claim Handling - Delays upon Delays
Claim Handling - Unjustified Accusations
Marketing & Sales - Misrepresentation
General -

I have been on the phone for hours with Allstate customer service reps, obviously in another country, who are unable and unfit for handling customer issues. Allstate wrongfully billed me (first sending a bill to me at an incorrect address, and then billing me for a policy that was cancelled) and then had the fortitude to send my non-payment of a few pennies over $30 to a collections agency. Again, you must realize that I have been on the phone for hours on end, being tossed around from one person to the next, and then being totally unable to reach the same customer service rep again on the phone. They won't give you a way to contact the person who was trying to help you, so you basically have to start over in the process. Allstate is deceptive in their billing practices, unprofessional in their customer relations, and inept at handling their own errors, which have caused me emotional and financial distress. A simple $30 bill has been sent to collections and is jeopardizing my nearly perfect credit scores. Again, all I can say is pitiful company to work with or to be insured by.... Read More

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Name Witheld due to Health Care Privacy from carrolltonj, TX says:
February 16, 2013

Insurance Complaint against: Aetna
Coverage Type: Health Insurance

Claim Handling - Denial of Claim

At 69.5 years of age, Aetna plan primary care physician directed me to get a Zostavax shingles vaccination. They can't keep the medication in their office due to shelf life and required storage temps. I went to Kroger where I have had one time prescriptions filled under my Aetna plan (maintenance meds require mail order). The vaccination cost $200 and Aetna denied the claim on the grounds that - now for some reason - Kroger isn't part of their program. I can't understand why one time prescriptions are okay but my Shingles vaccination isn't. Sounds like a loophole they have come up with.... Read More

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sarah's complaint says:
February 18, 2013 at 6:34 PM

I am having the same difficulty with Blue Cross. I want the shingles vaccination and there is no doctor within 2 hours drive that will carry it in their office. My medical insurance will not pay for the vaccination if it is given to me in a drug store such as Rite-Aid. I have appealed their decision but it was denied. What should I do?

mary from miami, FL says:
February 16, 2013

Insurance Complaint against: Citizens Property Insurance Co
Coverage Type: Homeowners Insurance

Underwriting - Premium Too High
Underwriting - Refusal to Insure
Underwriting - Nonreneweal
PolicyHolder Service - Delays/No Response
General - I feel abused by this company

Constant increases in premiums and increased deductibles, now I get a notice of non-renewal, alleging that a tree is touching my house, which is not true. I did pay to have all foliage removed that had the potential of touching the house. They sent out inspectors as a reason to up our rates, to cover the cost of the inspectors. They did not say so, but how else would they justify the cost. I have included a copy of the letter I sent Citizens Insurance company. Dear Citizens: I recently got a notice of non-renewal, because of trees touching house, even though they were not. Instead, I paid hundreds of dollars to remove anything that was near the house. I then sent photos of compliance. I have not received any reply regarding my reinstatement. Even if every tree in the neighborhood hit my house it would not cover the deductible. I can't believe that you consider me a risk, with all the years that I have paid my premiums I have never filed a claim. Where is the risk. Your company is just taking money and not giving anything in return. The deductibles are so high that I could never file a claim. I am a widow below the poverty level and I pay more to you than my mortgage principal. Does that seem right to you. I believe that you are ... Read More

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Name Witheld due to Health Care Privacy from beaumont, TN says:
February 15, 2013

Insurance Complaint against: Humana
Coverage Type: Health Insurance

Claim Handling - Fraud
Claim Handling - Denial of Claim
Marketing & Sales - Misleading Advertising
Marketing & Sales - Misrepresentation
General - I feel abused by this company

I applied for Medicare Replacement with Humana and as part of the application process I was asked to provide a list of my doctors and my prescription medications. I was told by the sales person that the plan she recommended provided coverage for all medications and that all my doctors were in the plan. When I first filled my Diabetes medication (the one I had listed) it was refilled, but shortly thereafter a letter came saying that this drug was not covered and in order to continue using it I need a "pre authorization" from my doctor--I called and complained that this was not what I was told initially and a representative said he would fax the form to my doctor which should take care of the problem. The next month came and the refill was denied pending the "pre authorization". When I called again I was passed along to quite a few different departments and finally told that the "pre authorization" was denied due to lack of information. I feel that I was tricked and deceived by this company as I never would have taken their coverage if I had known this drug was not going to be covered. I do no understand how they can say it is covered and then decide it is not. When I enrolled there was a lengthy phone conversation which they... Read More

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Name Witheld due to Health Care Privacy from springfield, MO says:
February 14, 2013

Insurance Complaint against: Cigna
Coverage Type: Health Insurance

Underwriting - Premium Too High

i recently terminated employment with O'Reilly Automotive on December 18,2012. by law O'Reilly's was supposed to send me a COBRA letter within 45 days. they did not. They had even forgot to take me off their group health plan on Dec.31. One month after I left O'Reilly's my was diagnosed was diagnosed with inoperable bone & stomach cancer. She was admitted to the hospital on Jan.18 & to our amazement my O'Reillys health insurance(CIGNA) was still in effect. I called CIGNA to make sure & they told me me my wife was insured until O'Reilly's told them otherwise. O'reillys explanation was "it's a long story. When I finally secured a lawyer to threaten them, I got my COBRA insurance & now CIGNA is illegally overcharging me by $400 dollars a month. What can be done... Read More

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Anonymous says:
February 22, 2013 at 8:13 AM

First off, insurance coverage usually is terminated the last day of employment. Sometimes employers will extend coverage until the end of the month, but it is not something that is required. As for getting overcharged for your premium - most companies pay part, or most, of your premium leaving you only a portion to pay on your behalf for coverage. When you are terminated from employment, your company is no longer obligated to pay that portion and you are offered coverage at what the full premium cost would be - hence, why your Cobra rate is more. Sometimes employers administer Cobra, so it may have been an issue with your employer - not the insurance company. Insurance is expensive and unfortunately isn't cheap. Most employees do not realize how much their employers pay towards their insurance until the whole amount is put upon the individual. I'm sorry to hear about your wife and if you did elect Cobra she should be eligible for coverage for 18 months through the Cigna Cobra coverage. In the long run, when you think about the cost of medical care, your $400 extra a month is well worth it if your wife is getting the care she needs.

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Perry from Pittsburg, CA says:
February 14, 2013

Insurance Complaint against: Allianz Global Assistance
Coverage Type: Travel Insurance

Claim Handling - Denial of Claim

Purchased airline cancellation insurance from Allianz Global Assistance. My wife was hospitalized for a mental health issue. We filed a timely claim attaching a doctor's letter. They denied claim saying there was an exclusion for mental health issues.... Read More

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W_B says:
February 27, 2013 at 11:22 AM

Read your policy. Sounds like this complaint is totally unwarranted.

Tina from Lancaster, TX says:
February 14, 2013

Insurance Complaint against: State Farm Insurance
Coverage Type: Auto/Boat/Motorcycle

Underwriting - Premium Too High
Underwriting - Nonreneweal
General - I feel abused by this company

I have been a customer of State Farm for over a decade, I have everything I own with State Farm, Cars, home & life insurance, recently I received a letter about non-renewal of my autos due to excessive claims, I have had two accitdents claims and two roadside claims within the last two years and one due to an act of God, I was under the impression taht the roadside claims could not cause a company not to renew, these were $60 dollars claims, I have paid several thousands of dollars over the life of my policies and I feel the company has not been fair. Recently I check the 6month premium on State Farm website, the amount listed there was $400 doallars cheaper than what I have opaid, upon contacting state Farm requeting a copy of the renewal amounts, I have been told I would be mailed a copy, two weeks later nothing has been received, I would like to file a complaint with the insurance regulators and I am not sure who to contact, I will be moving all of my polices to a new carrie this month.... Read More

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Raymond from Lady Lake, FL says:
February 13, 2013

Insurance Complaint against: USAA
Coverage Type: Homeowners Insurance

General - I feel abused by this company

I have USA and they have added Identy theft for $25.00 on to my policy with out asking if I wanted it. When I called them I was informed it could not be taken off over the phone and that they had to send me the paper work to remove it, that is fine but how about Me okaying to have it put on in the first place.... Read More

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Sam from Naples, FL says:
February 13, 2013

Insurance Complaint against: State Farm Insurance
Coverage Type: Auto/Boat/Motorcycle

Claim Handling - Denial of Claim

I have been a customer at BUSS HILL State Farm since 1997. Husband and wife coverage for multi car discounts. Unfortunately in 2008 and 2009 I had heart problems and kidney cancer. Fortunately my wife was able to make all our insurance premiums payments. We paid $7200+ in premiums since 2005, without ever having a claim. In 2011 I had a fender bender. Made a police report have photos of little or no damage. Police officer wrote report and did not issue any violations. However to our surprise the officer notified me and my wife we did not have insurance coverage. We called BUSS HILL’S office and immediately reinstated car with a check written by my wife. I filed a report of this fender bender and requested an estimate of claimed damage by other party involved in fender bender. The other person in the fender bender went to Attorney Mark Shapiro, who has represented me in the past re: real estate. I think that would be a conflict of interest. Mark Shapiro’s office was able to make a settlement with Metropolitan Insurance for $20,000+. I have never been notified of any loss of work, cost to repair, or any other pain and suffering this person claimed. Now I am being sued for $20,000+ from a collection attorney and they have gone a... Read More

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Cathy from Melbourne, FL says:
February 12, 2013

Insurance Complaint against: GEICO
Coverage Type: Auto/Boat/Motorcycle

Claim Handling - Delays upon Delays

I have been trying to obtain PIP benefits from GEICO for three of our patients, one since January 14th. I have made numerous attempts by email, fax and by phone. They disconnect by phone without my ever reaching a person to speak to. On their website they insist that I fax and/or email and promise that someone will get back to me within 24 hours. This never happens. With the new PIP laws with the new time constraints, I can't help but feel this is a strategy on GEICO's part to save money. No matter what their reason...this is inexcusable. They are only adding to the misery of these people who have policies with them. Our patients have been injured in MVA and have insurance to help them. GEICO should be held accountable for their "inaction".... Read More

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