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Name Witheld due to Health Care Privacy from Phoenix, AZ says:
May 18, 2013

Insurance Complaint against: Reliance Insurance Company
Coverage Type: Health Insurance

  • Marketing & Sales - Misleading Advertising
I finally get employed (part-time) and know that for now my health care benefits are lousy. However they have prescription coverage and the forms are FAR FROM COMPREHENSIVE, no drug formulary, just a brief description like "must be written prescription by doctor, no OTC, and if generic, which ALL of mine, but they are Class II, so what. So you pay $25.00, if brand you pay basically out-of-pocket. I go down to the pharmacy and two of them are controlled, for ADD and Narcolepsy, one was $425, THE OTHER $205. I was pissed off and outraged, and that's putting it mildly. Call this guy to ask why medications I need to actually function, to keep my job are not being paid for. I found what I thought was an online drug formulary but so many of these links are not clear as to whether you are looking at Reliance Standard Life Insurance or something else, like some stupid subsidiary company. Too many links!!!! So the formulary has this Tier 1, 2, 3. Brand name obviously is Tier 3 BUT THE FRICKIN' EXACT SAME DRUGS ARE LISTED BOTH BRAND AND GENERIC, GENERIC FALLING UNDER TIER 1. This means the insurance company should have known I pay only the copay of $25.00. The cust servc rep must have been some new idiot because he explained it like this: "... Read More

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Amanda says:
July 23, 2013 at 3:55 PM

locally owned company sevring several counties in Indiana. a0They offer group insurance as well as Medicare insurance. a0Theya0offer four Medicare Advantage Plans that are PPO network based that cover both Medical and

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Linda from Boston, MA says:
May 17, 2013

Insurance Complaint against: Progressive
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Denied Access to Services
  • Claim Handling - Denial of Claim
  • Marketing & Sales - Misrepresentation
In the state of MA, insurance companies are basically required to waive deductibles for auto glass. I don't know the official terminology, but it boils down to the fact that if you have comprehensive coverage, not a penny should come out of pocket for auto glass and no surcharges or additional fees should be added to the policy because glass is "no fault". Well progressive does not operate by this rule. I have comprehensive coverage but they won't cover my windshield replacement. I have gotten different answers from different people, but I've been told 1) you have to purchase special glass coverage to get no deductible 2) it would be free to repair glass, but not replace 3) there is no provision to separate glass from any other claim. 1) If progressive is using some additional coverage to comply with MA law, they should be required to ask you when you start a policy if you want that additional coverage. They did not ask me. 2) According to all of my research and discussions with other insurance companies and repair places and dealerships there should be no distinction between repair and replace. 3) That's just not true. MA law requires it and progressive should learn the laws.... Read More

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JOHN from WASKOM, TX says:
May 17, 2013

Insurance Complaint against: Farmers Insurance Group
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Denial of Claim
  • General - I feel abused by this company
I ATTENDED A WEDDING IN OKLAHOMA FOR MY NEICE , WHEN I RETURNED TO MY TRUCK I FOUND SOMEONE HAD BACKED INTO THE L/F BUMPER AND I HAD A DENT IN MY D/S DOOR AND A SCRATCH IN MY D/S REAR DOOR . SO WHEN I RETURNED HOME I FILLED A CLAIM , HIT N RUN CLAIM SINCE THERE WERE NO WITNESSES TO THE ACCIDENT . FARMERS RECOMENDED A BODY SHOP THAT WAS A PREFERED VENDOR OR REPAIR FACILITY OR CERTIFIED BY FARMERS , I TOOK MY TRUCK TO THEM THEY WROTE IT UP FOR 1900 DOLLARS FOR REPAIRS AND I WOULD HAVE A 250 $ DEDUCTABLE .NO PROBLEM GET ME A RENTAL CAR AND LETS DO IT , 7 DAYS LATER THE BODY SHOP CALLED , AND SAID I AM SORRY BUT FARMERS IS NOW DENYING YOUR CLAIM , THEY SAID IT MUST HAVE BEEN OLD DAMMAGE OR TWO ACCIDENTS BECAUSE THERE WAS MORE THEN ONE DENT , I TOLD THEM IT HAPPENED AT ONE TIME OR ONE NIGHT AND THATS ALL I KNOW , WELL THEY FORCED ME INTO A SECOND CLAIM EVEN THOUGH THE WORK WAS ALLREADY DONE AT THE BODY SHOP OR I COULD NOT GET MY TRUCK , AND THEY WOULD STOP PAYING FOR MY RENTAL . SO GOOD LUCK WITH FARMERS INSURANCE . I HAVE SINCE SWITCHED INSURANCE CARRIERS , IT IS FUNNY HOW THEY WILL GIVE UP A 20 YEAR CUSTOMER OVER 1 1900 DOLLAR CLAIM . LOL ONLY CLAIM I EVER HAD AND IT WAS A TWO WEEK LONG NIGHTMARE ..SOME CUSTOMER SERVICE .... Read More

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Fernando from Tucson, AZ says:
May 15, 2013

Insurance Complaint against: 21st Century
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Incompetent Employees
  • Marketing & Sales - Misrepresentation
  • General - I feel abused by this company
I got a call from a gentleman named Carlos Garcia who's phone number is 877-357-5692 ext 7491 who works at a company called Consumer United. He told me that he was a broker from all different property and casualty companies and gave me a quote from 21st Century. He told me that my payment was going to be $509.00 for 6 months which translated to $80.88 per month. I told him that it was a great quote and I decided to go for it. He told me to give him my information and I did. He also said that the initial payment was going to be $107.22 and then $80.88 and that I was going to get an email to e-sign the policy. This morning I went into the email that I received and could not log in. It said that I had already created an account, so I called. The 21st Century representative told me that I had already created an account and that I had signed for paperless billing, which I never did!!! he asked me to change the password. I did and when I saw the policy payment, it said $107.22 paid and next payment $107.25. I immediately asked for a supervisor and told her the discrepancy in the quote that I received. She informed me that Consumer United was a third party wholesaler and that 21st Century was not responsible. I informed her that I am a ... Read More

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freddies says:
June 11, 2013 at 7:13 PM

I work for this company and thats a complete lie

1 more

progressive bad car insurance from lake worth, FL says:
May 14, 2013

Insurance Complaint against: Progressive
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Premium Too High
progressive is the worst ( THE WORST ) car insurance ever,EVER even you do have a good driving record every six months your premium goes up, and they have the audacity of blaming the state , I've been with them for more than a year, i have a 2002 Chevy with only state requirement with a $1000 Deductible, so for the 11 years old Chevy with 195 thousand miles i am paying $166 every month for now, but in June it will go up to $176 for only PIP. I don't even carry coverage for them to fix my car if i got into in accident,i will have to fix it myself. And when i talked to Erica one of the license rep. in state of Florida she said that state of Florida rate goes up really progressive Really. ohhh never have any violation (no speeding ticket or accident) anybody can email me @ [email protected] to show my monthly ins bill.... Read More

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John from Continental, OH says:
May 06, 2013

Insurance Complaint against: State Farm Insurance
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Denied Access to Services
  • PolicyHolder Service - Inadequate Reimbursement
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delay
At a baseball game, a foul ball was hit and broke thru the sunroof on my vehicle. Leaving shards and splinters of glass all over the interior. I immediately made a police report for insurance purposes. That Monday, I called my insurance company to file a claim. I carry full coverage insurance which included 100% glass coverage. However, a sunroof is not considered glass. Mr. Nicola did not return our call promply. When he finally did, he instructed us to sue the church since it happened on their property. Next he told us to sue the school, then told us to sue the child that hit the foul ball. After much of the "run around" we were finally granted permission to get estimated on the damage. We first called the local dealer, and they came to the house and did an estimate. The total estimate was for over $800, not including cleaning the glass out of the interior and that was for a "used part" to be used as replacement. We were finally granted permission for the vehicle to be towed to the shop to have an estimate. The second dealer gave an estimate for a new part to be used and it was for $2500, and $859 for a used part. Once these were submitted to the insurance, they basically called us all LIARS. They said that no... Read More

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michael from st. charles, MO says:
April 29, 2013

Insurance Complaint against: American Family Insurance
Coverage Type: Homeowners Insurance

  • Claim Handling - Unsatisfactory Settlement/Offer
I'm expecting a total of 3178.02 for my second check. This amount is a difference between the total payment to the contractor of 8950 and the check that I received from them (minus the deductible of 500) 5771.98 Now, they told me that I will pay the 500 again because that is my deductible. So, they issued another check of 2678.02. Here's the Details Actual Cost Value 6271.98 Less Deductable -500 I recevied a check of 5771.98 Total payment to the contractor 8950.00 Second check is 2678.02 (I'm expecting an amount of 3178.02)... Read More

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Piedmont Disaster Services says:
July 15, 2013 at 6:15 PM

This one is definitely a complaint for the department of insurance file the complaint as soon as possible. You are correct in only 1 deductible being applied.

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Jodi from Allen, TX says:
April 19, 2013

Insurance Complaint against: GEICO
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Delays upon Delays
My car was stolen and recovered in 8/2011. I have been handed to many different people and keep leaving messages and nothing happens. I would like a response and I have now been over a year with no car and unable to get any contact with Geico or anyone that can complete this claims process so that I am able to work or travel more places than walking distances.... Read More

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Jodi from Allen, TX says:
April 19, 2013

Insurance Complaint against: GEICO
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Delays upon Delays
My car was stolen and recovered in 8/2011. I have been handed to many different people and keep leaving messages and nothing happens. I would like a response and I have now been over a year with no car and unable to get any contact with Geico or anyone that can complete this claims process so that I am able to work or travel more places than walking distances.... Read More

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wiser says:
August 20, 2013 at 5:00 PM

Get a Lawyer and sue them! Write Better Business Bureau, Insurance, Banking, and Securities Commission for complaints.

Denise from galion, OH says:
March 15, 2013

Insurance Complaint against: ING Group
Coverage Type: Life Insurance

  • Claim Handling - Fraud
  • Marketing & Sales - Misrepresentation
  • General - I feel abused by this company
My husband and I were sold a policy that was supposed to pay our mortgage in the event of his death. My husband passed away January 2013. I submitted a claim to ING and they now say that the policy was only a AD&D policy and didn't pay in the event of a natural death. This is not what we were told when we bought the policy in 2009.... Read More

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