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patty from st. george, UT says:
April 17, 2015

Insurance Complaint against: Farmers Insurance Group
Coverage Type: Homeowners Insurance

  • Underwriting - Refusal to Insure
  • Underwriting - Cancellation
  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Denied Access to Services
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Delays upon Delays
  • Claim Handling - Unjustified Accusations
  • General - I feel abused by this company
In Feb. 2015 I was switching from farmers ins. of 19yrs to State Farm Ins. This is where i learned about (Lexis Nexis). They had two water damage claims against me. 1) dated 10-29-2012 claim amount was zero. This claim belonged to B. Hall son, and not T. Hall father (quick claim deed From father to son dated 10-2006) This item was finally removed in April 2015. 2)The second one was against me dated 2-11-13 water damage claim amount zero. This was school books taken from my vehicle in the grocery store parking lot. The school replaced the books and I canceled the claim. I have sent 11 pages to (Lexis Nexis)which have included letters from Farmers stating there was no water damage but a theft. I have had my home insurance (which my home is paid off )canceled two times March and April 2015. I am in the process of buying a home at the end of April and know I will be denied insurance again because of this in-correct posting to my Lexis Nexis account. I talked to Lexis Nexis on 4-8-15 they informed me if Farmers DID NOT correct by 4-16-15 they would drop entry of my file. I just off the phone with Lexis Nexis (waited on hold for over an hour) They informed me that Farmers Insurance still has not corrected their end and I ... Read More

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thomas from clearlake, CA says:
April 15, 2015

Insurance Complaint against: Farmers Insurance Group
Coverage Type: Homeowners Insurance

  • Claim Handling - Denial of Claim
I was mulled by a Pit Bull that jumped the fence and attacked me, I now have total nerve damage and am under care from this at the VA, they say after that they refuse to pay they are not liable. This insurance is under this man house through a trust, that in it self should have no bearing on the fact that his dog has put me now as a cripple. I would like to know what loop hole in this wonderful country that I live in that this can stop them from paying for all of the pain and suffering I have been going through since the 20th of September 2013. My face, neck, waist, finger broken and both legs destroyed by this animal if there is something that you can tell me that can protect them from not paying all of the costs that has accrued, I would surely appreciate it, the insurance companies don't have to pay for what the person who has it think they are covered for, then why do we carry any sort of insurance. This doesn't make any sense. I have now gone through two back operation for the nerve damage and will be going again for another in three months. Now they say their not responsible for my injuries it was his dog that attacked me on the street in front of his house. Thank you for taking the time to read this I am hoping that you ca... Read More

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thomas from clearlake, CA says:
April 15, 2015

Insurance Complaint against: Farmers Insurance Group
Coverage Type: Homeowners Insurance

  • Claim Handling - Denial of Claim
I was mulled by a Pit Bull that jumped the fence and attacked me, I now have total nerve damage and am under care from this at the VA, they say after that they refuse to pay they are not liable. This insurance is under this man house through a trust, that in it self should have no bearing on the fact that his dog has put me now as a cripple. I would like to know what loop hole in this wonderful country that I live in that this can stop them from paying for all of the pain and suffering I have been going through since the 20th of September 2013. My face, neck, waist, finger broken and both legs destroyed by this animal if there is something that you can tell me that can protect them from not paying all of the costs that has accrued, I would surely appreciate it, the insurance companies don't have to pay for what the person who has it think they are covered for, then why do we carry any sort of insurance. This doesn't make any sense. I have now gone through two back operation for the nerve damage and will be going again for another in three months. Now they say their not responsible for my injuries it was his dog that attacked me on the street in front of his house. Thank you for taking the time to read this I am hoping that you ca... Read More

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justin from roswell, GA says:
April 10, 2015

Insurance Complaint against: Liberty Mutual
Coverage Type: Renters

  • Claim Handling - Denial of Claim
My home was robbed on Christmas Eve. The thief was a friend of my sons. He brought two other men with him, one who is currently in jail for armed home invasion. The intent by the police was not to solve the issue of who robbed my house but to catch the gang member Ben Wright. Jaylen Robinson who was identified by my neighbors and the only one identified because I spoke to them all. Changed his story multiple times claiming he was not there, then was just the driver, then the look out for Ben and a Kelso ??? So at his final statement to the police with which he was given immunity for no good reason. He told officer Minter he was told by my son he could come to my house and take anything he wants. Are you kidding me, this is what the insurance detective believed to get out of paying. So according to the new rules of insurance, robbery is free as long as you say, he said I could. Further, to believe that a child would send armed men to his own home on Christmas Eve to rob his father during the normal time I arrive home from work. The insurance adjuster claims my son was there and contradicts the statement by saying Jaylen said he could go and take anything. He claims my son must have profited yet when I saw my son he did not seem to ... Read More

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Nancy from Scottsdale, AZ says:
April 09, 2015

Insurance Complaint against: USAA
Coverage Type: Homeowners Insurance

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Denied Access to Services
  • PolicyHolder Service - Abusive Service
  • PolicyHolder Service - Inadequate Reimbursement
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Fraud
  • Claim Handling - Denial of Claim
  • Claim Handling - Unjustified Accusations
  • General - I feel abused by this company
I am a disabled senior With a disability assitance we submitted a 99% Completed inventory of items missing from Purchase receipts from Auction, 3pg Apprsisal sheets,pictures, manuals with lot no with my name and date on the receipts . We asked for assistance and an extension with form,ACV, FRV, RV , scheduled and not scheduled all the jargon Judy Kimbke never answered one question only quoted duties after loss and my proof of loss was inadequate and inventory for 2 yrs Would never tell us anything specific after countless request Judy kimble sent a denial letter to the wrong Address . We never knew and nothing was ever mentioned on memo other than case closed Judy kimble made up 75% of her statements regarding the case that were never mentioned in letters I insisted all correspondence be in writing because of all the dishonesty I included the Federal Govt DOJ OCR ADA title 3 chapter 36 requirement for Accommodations and Modifications. The assistance and extension . Never a reply To ad insult to injury Judy Kimbke notified an agency block on all my information so no one can quote a replacement policy and the reason was FRAUD There never was a discussion of ant items on the inventory or discussion of ... Read More

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Dennis from Durand, WI says:
April 07, 2015

Insurance Complaint against: Auto-Owners Insurance
Coverage Type: Homeowners Insurance

  • Underwriting - Premium Too High
Last year it was $712.48 for the hole year for home owners and now it is %889.13 it jump $176.65 Dollars a year more and I have never claim on anything in 50 years. they won't give me a answer. I had to quit the car insurance from them last year because they went up to $ll00.00 dollars a year for 2 car so I switch to Geico and saved $500 Dollars.I expected some increase but not that much... Read More

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Janice from Dowagiac, MI says:
April 04, 2015

Insurance Complaint against: Auto-Owners Insurance
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Denial of Claim
  • General - I feel abused by this company
Pioneer State Mutual insurance company Flint Michigan. I was aPassenger in my truck with full coverage insurance and was involved in rear ending a vehicle in Elmhurst, Illinois on I-294 expressway. my common law husband was driving. he also is a Pioneer Mutual insurance company vehicle policy holder and homeowners policy as well.after the accident I was feeling dizzy and my left breast was bruised. the medical adjuster had called me andrecorded my talking as she asked what happened in regards to the other party in the vehicle in front of us had took a ambulance ride.she was very strong voiced and narcissistic in her demeanor and intimidating and all of which intimidated me and broadsided me.i don't have the vocabulary skills vocally and I couldn't explain anthing very well. well this was a open door to bully me.she was told of my breast and my not feeling right,but at the time I didn't think it was necessary to go to the doctor.later I went to the ER and examined. my breast was bruised and my light headedness was due to stress and dehydration,iwas in a accident!!she had told me however that if I had any problems to let her know and go to the doctor which I did, now pioneer state mutual insurance company. Flint Michigan is denying ... Read More

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Yolanda from Detroit, MI says:
April 02, 2015

Insurance Complaint against: Liberty Mutual
Coverage Type: Homeowners Insurance

  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delays
  • Claim Handling - Fraud
  • Claim Handling - Denial of Claim
  • Claim Handling - Unjustified Accusations
  • General - I feel abused by this company
Liberty mutual company is a rip off my tenant had a fire in the home I own and if was ruled an accident by his insurance company and he claimed was paid. I am the landlord and file a claim and they deny my claim stating that I was denied before on a home I rented in the past for fraud. First of the all the investigation on the first claim Denis my claim supposedly because he could not get in contact with people who could substantiate my claim. I contacted the people whom the person supposed to contact and they told me that they were never contacted. So how can you accuse me of fraud because you did do you due diligence. Now this insurance company stated that we would have never insure you If you had a previous claimed denied. I informed them of that when I made my initial payment and they contacted my current insurance company asking did I have any claims with them once the underwriter received that Information that had no trouble taking my money for entire year and half. No these insurance company are trying to label my name as fraud when not once there claims have not be proven beside what they belief. This is causing me not to be able to obtain insurance or paying higer premiums causes now I am in there data base as committing ... Read More

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Marie from Orlando, FL says:
April 02, 2015

Insurance Complaint against: American Senior Services, Inc.
Coverage Type: Life Insurance

  • Claim Handling - Fraud
  • Marketing & Sales - High Pressure Tactics
  • General - I feel abused by this company
Met with Jose Cruz from Senior Life services based on the referral from a friend of mine. Worst mistake I've ever made. He was so pushy and aggressive with me. He kept trying to scare me that I could die any day. Actually said someone might break in tonight and kill me in my sleep. You'd think someone of Hispanic heritage would treat other Hispanics better.... Read More

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Amby from Flushing, NY says:
March 31, 2015

Insurance Complaint against: Hiscox Insurance
Coverage Type: Commercial General Liability

  • PolicyHolder Service - Delays/No Response
Its been a week that I asked Hiscox to add my client in my general liability policy as additional insured. But even after 1 week my request has not been processed. because of which I'm on verge of loosing my client. When asked the rep how much time will it take she says she cant say. Highly unprofessional company.... Read More

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