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Insurance Complaints - Let your Voice be Heard!

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Holley from Montgomery, AL says:
August 17, 2013

Insurance Complaint against: Farmers Insurance Group
Coverage Type: Homeowners Insurance

  • Underwriting - Premium Too High
  • Claim Handling - Denial of Claim
  • General - I feel abused by this company
When I initially started with Farmers my home insurance was $560 annually starting in May 2007. To date my homeowners insurance is $1940, meaning the cost has more than tripled. I filed a claim due to wind damage. A heavy wind and rain storm came through and I NEVER had any issues prior to this. I notice water marks on my ceiling and I filed a claim. An adjuster came out, and said this was not due to wind damage but normal wear and tair. A second adjuster comes out and said my roof is in almost excellent condition???? So which one is it? The claims were denied but still ended up on my Lexus Nexus report with a 0.00. This should be against the law for the simple fact that my mortgage payments have increased. I never received notification of the last increase and realized the increase when I looked at my mortgage statement. I filed a dispute w/ Lexus Nexus over 30 days ago and have yet to receive a letter or anything letting me know if the items disputed have fallen off.... Read More

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Piedmont Disaster Services says:
August 27, 2013 at 8:18 PM

Farmers is not your friend. Find a Public Adjuster in your area he or she can point out what is or is not covered in your insurance policy. Next you need to file a complaint with the Alabama Department Of Insurance and the Alabama Attorney Generals Office of consumers affairs. Do not take this lying down also find a more reputable company like Metlife.

1 more

Philip from Springboro, PA says:
August 17, 2013

Insurance Complaint against: Erie Insurance Group
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Cancellation
  • Underwriting - Unfair Surcharge
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Unfair Negotiation
Recently moving from Texas to Pennsylvania. I inquired about auto insurance at several different companies, since I just wanted quotes. Settling on Erie Insurance Exchange because they had given me the lowest fair quote and my mother also uses this company. After starting the policy Erie Insurance Exchange was informed of two accidents I had in previous years through Lexus Nexis of which I was forthcoming and told the agent that the ticket for fault was dismissed. The agent was given a copy of the court outcome signed by my attorney, she forwarded the letter to the underwriters and informed me I would be accessed a 10% surcharge of the policy if they felt I was at fault. A few days later I received a phone call from the agent saying that I needed to get a letter from my previous auto insurance carrier in order to keep the 10% surcharge from going into affect. I did not get this letter because I felt that it was not necessary since I had the attorneys statement and court documents stating that the ticket was dismissed. On 08/14/2013 I received a letter from Erie Insurance Exchange saying that they were canceling my auto policy as of the second of September 2013 because of the two accidents. I also received a letter amending... Read More

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Piedmont Disaster Services says:
August 27, 2013 at 8:22 PM

You should send a thank you letter to ERIE for you making the mistake of engaging them in the first place. Now you can tell all of your neighbors and friends as well. In my opinion this is one of the top 5 worst insurance companies out their.

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gigi from keansburg, NJ says:
August 16, 2013

Insurance Complaint against: Progressive
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Denial of Claim
we lost our cars in superstorm sandy. we just relocation to NJ weeks before superstorm sandy from WA and at the time of lost, we are still holding auto insurance in WA progressive but already report the change of address to progressive WA. after sandy, we tried to file a claim but progressive WA refused to pay us as we did not buy flood insurance of the car. however, some agent told us that progressive should pay us because sandy is a big disaster announced by the President and we are in keansburg nj and is one of the biggest area that influenced by sandy in NJ. so, I'd like to ask that should progressive pay our lost or not?... Read More

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Amanda B says:
September 22, 2013 at 9:19 PM

Hi, so sorry to hear this happened to you. Unfortunately, I don't have good news for you. The insurance co is only going to pay out for the coverage you have been paying for. In order for your cars to be covered you would need to carry a coverage called comprehensive--this covers damages to your veh that are a result of wind, hail, rain, theft, vandalism and flood. Each coverage that you carry on your policy does something specifically. and if you haven't elected to pay for it, you don't get it.

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Angela from Newport News, VA says:
August 15, 2013

Insurance Complaint against: General Direct Insurance
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delays
On 08-06-2013 I was driving on a 3 lane road in the lane closest to the median, a girl in a Honda was in the lane next to me (center lane), she darted in my lane to make a left turn and stopped (about a car length), it was raining and although I braked right away I was unable to avoid hitting her. There was a turn lane there, but she never used it, she was past that point in the road. I hit her around the center to somewhere on the passenger side of her bumper with my driver side headlight area, as she was not totally in my lane, she was stopped at an angle, her left side angled toward the turn opening. Once I pulled into the vacant lot that was at that turn area, I got out and asked her what she was doing, her reply was "I looked over my shoulder and I did not see you." The police came and they told her it was her fault. Unfortunately because the damage was less than $1500 they do not have to do a police report. When I got home, I received a call from my insurance company, where she was trying to file a claim against me. When my insurance company took my statement a few days later, I received a call the same day telling me they denied her claim. In the meantime I was calling her insurance company every day to see how things were ... Read More

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Gloria from Chicopee, MA says:
August 14, 2013

Insurance Complaint against: Colonial Life & Accident Insurance Company
Coverage Type: Disability Insurance

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Inadequate Reimbursement
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Denial of Claim
  • Gene
I went out on FMLA on May 17, 2013. I got a call from the insurance agent with information on my short term disability benefits. I have been paying on this supplemental short term disability for 14 years. My doctors have been faxing medical records and it seemed as though, every time colonial got info of another doctor I was being referred to, they'd insist on those records before making any payment. Today is Aug. 14th, 2013 and I received an email from Colonial saying that they sent out a $400 payment this morning which is a far cry from the $1,000. + I'm insured for monthly. I have been getting the run around from them since day 1. My primary illness is low back, hip and leg pain and because my doctor also stated that anxiety and depression are secondary, they are now claiming that depression and anxiety are not covered, thus lowering my benefit. Who wouldn't be depressed or anxious being in so much pain with no medical answers. So, in order to not having to pay the allotment of supplemental disability, they are holding "depression and anxiety" over my head as the primary illness, even though I have the forms that my doctor sent to them with the back, hip and leg pain listed as primary. I've been patient and have forwarde... Read More

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Glenn from Norfolk, CT says:
August 14, 2013

Insurance Complaint against: Allstate
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Abusive Service
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Delays upon Delays
  • General - I feel abused by this company
I bought a new car on 7/25/2013 my agent was closed so the dealership call 800-Allstate, That's where the nightmare begins! I have been told my old car was taken off the policy it was a trade-in , plates returned to DMV. But no one can give me a new figure and it's 8/14/2013! they say it because of a cliché in the system... Read More

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Piedmont Disaster Services says:
August 27, 2013 at 8:24 PM

Go as fast as you can to another insurance company.

1 more

Mary from Las Vegas, NV says:
August 14, 2013

Insurance Complaint against: State Farm Insurance
Coverage Type: Homeowners Insurance

  • Underwriting - Cancellation
  • General - I feel abused by this company
My problem is severe. I have a mortgage with Citimortgage & homeowners insurance with State Farm Insurance. After a costly disaster caused 100% by the Condo/homeowner up above me I recently tried to give her insurance company (AAA) my State Farm Policy number, only to find out that unbeknownst to me my policy was cancelled in Feb 2011. State Farm refuses to tell me whom or how this was done. How can this be. I absolutely NEVER cancelled my homeowners insurance and furthermore doesn't Citi require my home be covered. Don't insurance companies have to have you sign something in order to cancel such an important policy? How can i possibly find out who did this without my permission?... Read More

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JJ says:
August 15, 2013 at 3:36 PM

If you were paying your insurance by month or by the quarter then who has your money??? Thats the question???? Who was cashing your checks?? And did you have excrow??? These are questions that need answers.. I pray somebody will have an answer for you.

John from Arlington, TX says:
August 13, 2013

Insurance Complaint against: Allstate
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • Marketing & Sales - Misleading Advertising
  • Marketing & Sales - Misrepresentation
Monday, August 12th at 4:30 pm my landline phone rang and caller id showed Allstate. I normally do not answer any telephone solicitation, but I did on this day. I had worked all day and then get this kind of total waste of my time with Allstate's name out in front. The first salesman immediately asked if I would like to save 40 percent from what I was currently paying to insure my 3 cars, 1 motorcycle, and my house. I said why sure, and gave him the year models, body styles, and engine sizes. He then put on another salesman and he asked the same questions that the first person asked so I totally repeated all this information hearing the same sales pitch of saving up to 40 percent from what I was paying with The Hartford. I told him over the phone that he more than likely couldn't get close to what I was currently paying. He said well let me please try and I will definitely call you back within 10 minutes with the price quote. I told him the wife and I were going shopping, but I would wait for his call back. After 30 minutes of waiting I told my wife lets go shopping and I never believed he would call back with a quote because he can't touch the premiums that I pay the Hartford. The point is that in most cases the telephone solicit... Read More

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wiserface says:
August 20, 2013 at 3:24 PM

Don't Ever go with Allstate they are crooks! I took them to court because I had homeowners insurance with them a concrete truck fixing the house next door cracked the foundation of my home and they refused to pay, I had pictures and all the evidence, they still would not pay so I took them all the way to the appeals court because my money was exhausted I would have taken them to the Supreme Court, however, They had to pay someone, and I know they will remember me! I will never get insurance from them ever again, I believe they paid my Judge off too! that's how crooked they are!

Kim from Yakima, WA says:
August 12, 2013

Insurance Complaint against: Safeco
Coverage Type: Homeowners Insurance

  • PolicyHolder Service - Inadequate Reimbursement
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Unsatisfactory Settlement/Offer
We had a house fire. We had a very nice person come to the house and assess the damages. We were working with a very nice person whom had approved what needed repaired and our settlement. However, no check in the mail. No return calls when we left messages. Finally getting a hold of someone, we were told the person we were working with no longer works at Safeco. We were given another person to work with whom was difficult to talk to, had to explain everything over, denied the other agents approval, and after 2 1/2 years have not settled on the claim.... Read More

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Piedmont Disaster Services says:
August 27, 2013 at 8:29 PM

You mean that you have not retained an attorney yet. Most states is three years you need to get one quick and have them bring suit for Bad Faith Claim Handling. This will get their attention. But don't wait do it today.

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Renee from Houston, TX says:
August 11, 2013

Insurance Complaint against: State Farm Insurance
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
Was rear ended by State Farm policy holder, vehicle was repaired. I wanted to settle my accident case was told my claims adjustor was out, didn't know when he would return to work. After several months the adjustor contacted me and ask if I was ready to settle informed him I was. Every document I was asked to send in the adjustor inform me it wasn't enough proof. Did not want to pay me for my pain and suffering, hospital bills or stress.... Read More

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