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Donna from Griffith, IN says:
December 29, 2013

Insurance Complaint against: Reliance Insurance Company
Coverage Type: Disability Insurance

  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Denial of Claim
I was receiving long term disability insurance through the hospital I worked for 30 years. It was part of my benefit package, hospital paid for it. After 6 months my job was terminated, and I was receiving SS disability also. I decided since I was no longer an employee I was going to roll over my pension. I spoke with a person in Human Resources Dept, and she said that she would send me the papers to roll over my funds. I was never told by Human Resources that doing so would affect my disability insurance. As a matter of fact I NEVER received any kind of policy from the hospital, or Reliance Standard Insurance company giving me any kind of guidelines. After 2 months I was told by Reliance Standard that I had been overpaid, and owed them over $800.00. They said the hospital told them I had moved my pension. They said that I was only entitled to the minimum amt of long term disability $100 month. I had been receiving $762. This has put an incredible financial strain on me. I can no longer meet my bills because of this. I filed for an appeal, and was told too bad. Reliance Standard said that they considered my rolling over the funds, the same as getting over $4,000 month.??? The Human Resource person told me it wasn't h... Read More

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kennth from corona, CA says:
December 27, 2013

Insurance Complaint against: Progressive
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Unjustified Accusations
I've been with progressive ins for ten years. Never a claim until this month. While on vacation, 2000+ miles from home, I came across a snow storm, while trying to get to safety, I slide off the road and hit a tree. I called in a claim. Progressive responded quickly, but they sent a 20 year old adjuster out to appraise the damage on my rv. His card stated he was a senior adjuster. He admitted he never adjusted a rv before, so he asked me to bring my rv to a shop. I said how? The whole back wall is falling off. He said secure it. While he sat in hos warm truck, he watched me working to secure it in 10 degree below zero temps. I drove it to a shop, they charged me 110.00 for the estimate. I tried to fax toy adjuster, but his fax was not working. After 4 days of calling my adjuster, he finally called back and said " oh, that fax number on my card was for a office we closed down a year ago". This was just one of many tactics to come of how they delay paying.. I submitted the estimate which was 10k+, he said that the estimate was useless and approved 2700.00. And said I would not get reimbursement for estimate. I can go on and on, bottomline, I've learned why progressive spend all our money on advertising, its because they won't pay th... Read More

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Michelle from Huntington Station, NY says:
December 27, 2013

Insurance Complaint against: State Farm Insurance
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Delays upon Delays
Got hit out of town. No response to requests for claims. Had to call for 4 days in a row to finally get claims rep which then has to request adjuster. Takes another 3 days. They are not there when you need them. I wish I could sue for lost pay and pain and suffering. No car in the middle of no where. Still stuck in western NY... Read More

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Name Witheld due to Health Care Privacy from Tampa, FL says:
December 27, 2013

Insurance Complaint against: Protective Life
Coverage Type: Health Insurance

  • Underwriting - Premium Too High
  • General - I feel abused by this company
This company has repeatedly increased my premium since I purchased a supplemental policy for cancer insurance many years ago. It began around $27 a month when I first enrolled in it. In a number of years it skyrocketed to around $80 a month (approx 15 years ago) and I called and spoke with a rep to complain about the price increase going so high. She recommended that I still keep the policy as it would no longer be offered as I currently had it because Protective Life Corporation (PLC) would no longer write that particular policy because it was too good for the consumer and too expensive for PLC to pay out on claims, so I took her advise (because you never know what the future holds) and I kept the policy in force. Almost every year since then, it continues to increase. When it went to over $300 a month, I contacted PLC again to question the integrity of the company for continuing to increase my premium payments and price gouging tactics. She told me a reason that because of the President (Obama) and his healthcare reform motives, that PLC NOW considers my policy "a Cadillac policy" and therefore the price can continue to increase exponentially over time. (Am I supposed to keep it when it reaches $1,000.00 a month also? When doe... Read More

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Name Witheld due to Health Care Privacy from Clearwater, FL says:
December 26, 2013

Insurance Complaint against: Golden Rule Insurance Company
Coverage Type: Health Insurance

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delays
I purchased coverage in April 2013. I was given a policy and an insurance card. In May 2013 I had to have surgery. They requested my medical records after giving me insurance and declined the billings ($80,000) due to taking blood pressure medicine. They sent me a check in November paying me back my monthly payments, put it in bank. Golden Rule refused it due to the fact I had not signed the back of the check, my bank refused it and sent it back to Golden Rule. After an hour on phone they said they would send another one. It is 12/26/13, just on hold another hour and they are checking into it. This company is terrible.... Read More

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Patty from Dunbar, WV says:
December 26, 2013

Insurance Complaint against:
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Forced Placement
How is it that the credit score of the consumer is used to determine the cost of insurance? Why are the insurance companies allowed to arbitrarily cancel policies? New legislation is needed in WV to control these insurance companies, the consumers are being ripped off.... Read More

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PATTY from DUNBAR, WV says:
December 26, 2013

Insurance Complaint against: Erie Insurance Group
Coverage Type: Contents Insurance

  • Underwriting - Cancellation
They don't have any problem of relieving the consumer of the cost of insurance however the minute they have to pay claims, they cancel just because they can.... Read More

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Patty from Dunbar, WV says:
December 26, 2013

Insurance Complaint against: Nationwide Mutual Insurance Company
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Cancellation
My coverage was cancelled because I would not do an automatic withdraw from my checking account. I also am pissed off about the use of credit report scored to determine the cost of policy premiums in wv, this is bull shit the insurance companies are big rip offs.... Read More

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Edward from York, SC says:
December 26, 2013

Insurance Complaint against: GEICO
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Delays/No Response
  • General - I feel abused by this company
On 08/13/2013 I was hit by a drunk driver that has a policy with Geico Auto Insurance. My car damages were under valued and have yet to receive payment for my medical & pain and suffering.... Read More

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Margaret from Stockton, CA says:
December 24, 2013

Insurance Complaint against: Farmers Insurance Group
Coverage Type: Homeowners Insurance

  • General - I feel abused by this company
Farmers Insurance charges me $5.00 a month for paying my bill. They have been doing this for years. Is that legal? - it isn't fair. No other company charges me to pay my bill.... Read More

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