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Insurance Complaints - Let your Voice be Heard!

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Teresa from Indian Rocks Beach, FL says:
February 20, 2013

Insurance Complaint against: Citizens Property Insurance Co
Coverage Type: Homeowners Insurance

  • Underwriting - Premium Too High
  • Underwriting - Forced Placement
Citizens Insurance has earned their name, "insurance company of the last resort". The only way they stay in business is because they are owned by the state and most of Florida homeowners are forced to do business with them. They are continuing to raise our premiums while slashing the coverage. While frivilous spending seems to be the norm for their employees. We should all be appalled at their runaway personal expenditures at the expense of us poor schmucks who have to do business with them .... Read More

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Angelique from Chicago, IL says:
February 20, 2013

Insurance Complaint against: United Auto Insurance Company
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Abusive Service
  • PolicyHolder Service - Inadequate Reimbursement
  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Unjustified Accusations
  • Ma
I was in an accident that occured on Janury 20,2013 in Milwaukee Wisconsin. I was out of town visiting family in Wisconsin. When the accident occured I notified the police and called my car insurance company to help me. I was told by my insurance company that since it is a Sunday no one can help me. So basically I was left on my own to figure out how I was going to get my car back to Chicago. I was told by my insurance company that I can pay for the towing myself and have the car towed to Chicago and I would be reimbursed $35, then I can look for a body shop when I get to Chicago. Problem is paying for a tow from Milwaukee to Chicago would have been extemely exspensive I needed to get my self home as well. So needless to say I had the car towed to a local shop in Milwaukee and had to pay out of pocket. Since my insurace company refused to help me I was left with little options. The next day I contacted my insurance company and 30 days later I still do not have my car and Direct Auto has yet to help me of even advise me on when I can have my car back. It has been a nightmare dealing with this company. Yes the insurance is chep but you will pay in the long run. I stongly advise that anyone looking for insurnace look for a reputable ... Read More

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Glenda from hendersonville, NC says:
February 20, 2013

Insurance Complaint against: Bankers Life & Casualty Company
Coverage Type: Homeowners Insurance

  • Claim Handling - Denial of Claim
My almost 80 year old Grandmother has a doublewide insured with AMERICAN BANKERS LIFE INSURANCE COMPANY OF FLORIDA which is administered by HOME FIRST AGENCY Inc. In January her furnace caught on fire. The fire department arrived and put out the fire with a water can. No major damage, just to the furnace. They have denied the claim. The first reason they gave my Grandmother was dust on the unit. However, it was worked on by 2 different companies in the 2 months leading up to the fire and was working fine. My Mom just got a new filter at Lowe’s before Christmas. We sent them a receipt by one of the companies that worked on it. And offered to find the Lowes receipt or call Lowes to see if they could get it for us. This didn’t work so the second reason they gave my Grandmother was water damage. We pointed them to the fire report that stated it was put out with a water can. When this didn’t work, the third reason they gave was; the fire was considered electric and the policy didn’t cover it. YES I’M SERIOUS! I am completely amazed. There has been no heat in this house since the fire, and it is only a $1500 repair!!! This insurance company was not chosen by my Grandmother. It was chosen by the mortgage company and the premium goes up a... Read More

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HomeFirst Agency, Inc. says:
February 21, 2013 at 10:14 AM

I will respond to our customer if I can get the contact information. I am unable to determine the customer.

francisco from Chula vista, CA says:
February 19, 2013

Insurance Complaint against: Infinity Property & Casualty Corporation
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Abusive Service
  • PolicyHolder Service - Unfair Negotiation
  • General - I feel abused by this company
Went to infinity to get car insurance, i informed the broker that my spouse was in the process of getting a California drivers licence and that i had 15 years driving in California. NO PROBLEM SHE SAID ,after completing registration for a $ 84.00 dll. monthly payment. $ 300 dwnpay. At the Start of the 3RD week i got a package from infinity informing me that they made changes , the premium went up to $113 dlls a month. Thats more than $300 a year, change without notice. By the end of the same week my spouse presented her new California drivers licence but they still charged the amount of $113. WHAT IS HAPPENING TO CUSTOMER SERVICE? I WANT TO CANCELL THIS CONTRACT AND GET ALL MY MONEY BACK COUSE THEY CHANGED A CONTRACT WITHOUT THE CUSTOMER APPROVAL, I THINK THAT IS FRAUD. I NEED HELP TO MAKE THEM RESPECT CUSTOMERS. WHAT CAN I DO NOW? FRANCISCO MR... Read More

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Name Witheld due to Health Care Privacy from Davenport, FL says:
February 19, 2013

Insurance Complaint against: Humana
Coverage Type: Health Insurance

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Unjustified Accusations
  • Marketing & Sales - Misrepresentation
  • General - I feel abused by this company
Humana is trying to bill me for their mistake caused by their telesales agent. My wife and I both took out a policy of 0 premium at the same time and she got the 0 premium and I got the monthly premium cost which I never ever agreed to. They are now trying to charge me with a bill of $960.00 which I don't own and making me pay this back premium. I caught this error when I did not receive my renewal card until this time I no indication of their mistake at all. I feel that they should be held accountable for their mistakes and try to correct this error They are not in agreement with me at all, they are trying to cover up their mistakes and make me pay for their telesales agent mistake. I feel Humana is totaly being dishonet about this whole thing . They tell me I would be contacted in a few days and it took them over a month to even send me a letter concerning my complaint. I can never talk to a manager or any one in authority it is always customer service . I have asked for them to call me in person to discuss this and to try to work something out but they have not yet done so and it has been over 2 months and no call back. Is this what we get now with insurance companies cover up's and lies. This is not good cus... Read More

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Francis from Sebastian, FL says:
February 19, 2013

Insurance Complaint against: State Farm Insurance
Coverage Type: Homeowners Insurance

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Abusive Service
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delays
  • Claim Handling - Unjustified Accusations
  • General - I fee
My home was burglarized in August of 2011. Several thousand dollars worth of fishing tackle and tools were taken. I am an AVID fisherman and tackle collector and own over 200 fishing rods and thousands of lures and accessories. At one time I offered, through my local agent, to purchase a "Rider" on my fishing tackle, since I own more than most sporting goods dealers. My agent and State Farm told me that it would not be necessary, all of my tackle and equiptment would be fully covered in the event of fire or theft. After the theft, I was treated like a criminal. I was harrassed and lied to, and it took over 3 months to settle the claim. State Farm depreciated my tackle far beyond what they should have and denied paying for $10 in shipping costs. Here is a run down of recent events. August 27, 2011….. Home burglary August 27, 2011…... Called police/PA State Police Responded a. Police took a report b. Police did little investigation c. Police took no fingerprints or evidence August 29, 2011…. Reported incedint to State Farm Insurance a. Co-operated with State Farm in every way. b. State Farm tried to say that I had a “Fishing Tackle Business” and was therefore not covered. c. I have NEVER sold fishing tackle from my ho... Read More

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William S Cook & Assoc. says:
February 20, 2013 at 1:56 PM

Get a public adjuster

Ricky from Four Oaks, NC says:
February 18, 2013

Insurance Complaint against: State Farm Insurance
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Premium Too High
  • General - I feel abused by this company
My wife hit a pole in parking lot no officer was called or wasn't another vehicle involved ,just her vehicle ,the insurance company was called by aggent I carried too one of their repair shops ,bill was over $3000.00 I paid my $500.00 ,it was her first accident in over 40 years never had a ticket,but my insurance has over double. I knew it would go up some cause I got a ne truck.First new bill with new truck was $774.00 then I got another bill stating it would be $1279.00 over $500.00 every 6 months ,this for three years ,I'd been better off too have just fixed it myself if I got too pay for it anyway.This makes me wonder why we even have collison insure,person still has too pay it,insurance companies are just getting over on everyone ,their not loosing any money ,I guess their the ones getting rich ,cause their not loosing at all.... Read More

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FELITA from BALTIMORE, MD says:
February 18, 2013

Insurance Complaint against: GEICO
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Premium Too High
  • General - I feel abused by this company
OVER CHARGED WAS TOLD HAD 2 TICKETS AND IT WAS ONLY ONE I FEEL MONEY IS OWED TO ME. I HAVE LEFT THEM BECAUSE OF THIS THE COMPANY I WITH NOW MUCH MUCH CHEAPER... Read More

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Prince says:
July 23, 2013 at 7:02 PM

Your answer was just what I neddee. It's made my day!

William from Washington, DC says:
February 16, 2013

Insurance Complaint against: Allstate
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Denied Access to Services
  • PolicyHolder Service - Abusive Service
  • Claim Handling - Delays upon Delays
  • Claim Handling - Unjustified Accusations
  • Marketing & Sales - Misrepresentation
  • General -
I have been on the phone for hours with Allstate customer service reps, obviously in another country, who are unable and unfit for handling customer issues. Allstate wrongfully billed me (first sending a bill to me at an incorrect address, and then billing me for a policy that was cancelled) and then had the fortitude to send my non-payment of a few pennies over $30 to a collections agency. Again, you must realize that I have been on the phone for hours on end, being tossed around from one person to the next, and then being totally unable to reach the same customer service rep again on the phone. They won't give you a way to contact the person who was trying to help you, so you basically have to start over in the process. Allstate is deceptive in their billing practices, unprofessional in their customer relations, and inept at handling their own errors, which have caused me emotional and financial distress. A simple $30 bill has been sent to collections and is jeopardizing my nearly perfect credit scores. Again, all I can say is pitiful company to work with or to be insured by.... Read More

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Name Witheld due to Health Care Privacy from carrolltonj, TX says:
February 16, 2013

Insurance Complaint against: Aetna
Coverage Type: Health Insurance

  • Claim Handling - Denial of Claim
At 69.5 years of age, Aetna plan primary care physician directed me to get a Zostavax shingles vaccination. They can't keep the medication in their office due to shelf life and required storage temps. I went to Kroger where I have had one time prescriptions filled under my Aetna plan (maintenance meds require mail order). The vaccination cost $200 and Aetna denied the claim on the grounds that - now for some reason - Kroger isn't part of their program. I can't understand why one time prescriptions are okay but my Shingles vaccination isn't. Sounds like a loophole they have come up with.... Read More

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sarah's complaint says:
February 18, 2013 at 6:34 PM

I am having the same difficulty with Blue Cross. I want the shingles vaccination and there is no doctor within 2 hours drive that will carry it in their office. My medical insurance will not pay for the vaccination if it is given to me in a drug store such as Rite-Aid. I have appealed their decision but it was denied. What should I do?

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