Ray
from
Richardson, TX says:
March 13, 2013
Insurance Complaint against: Safeco
Coverage Type: Homeowners Insurance
- PolicyHolder Service - Inadequate Reimbursement
- PolicyHolder Service - Unfair Negotiation
- Claim Handling - Unsatisfactory Settlement/Offer
- Claim Handling - Denial of Claim
As a former employee of Safeco in the Homeowner property sector, I feel it is important for any Safeco home insurance policy holder to be aware of the unethical practices Safeco uses for handling property damage claims. Last year Safeco made changes to its best practices for handling roof replacement claims from storm damage. Safeco enforces a best practices policy that all roofs are repairable and adjusters shall NOT PAY TO REPLACE ANY ROOFS! You could have shingles missing off of all elevations of your roof and Safeco will NOT pay to replace the roof, only repair. They will make you go through miles of red tape in order to get a full roof replacement, if you are even lucky enough to get that.
In an executive meeting held to relay this new practice to its adjusters/employees. The executive in charge of the meeting stated, and I quote "WE KNOW THAT CUSTOMER SERVICE WILL DROP AND WE KNOW THAT WE WILL LOSE CUSTOMERS, HOWEVER, WE DON'T CARE!" It will be more cost effective to weed out the customers that complain and keep the ones that don't.
After the hurricane last year in Louisina. Property managers were sent out to inspect properties behind the adjusters. Any adjuster that paid to replace a roof upfront was deviated in the...
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Ajay
from
Ahmedabad, Gujarat, GA says:
March 06, 2013
Insurance Complaint against: Reliance Insurance Company
Coverage Type: Life Insurance
- Underwriting - Premium Too High
- Underwriting - Cancellation
- PolicyHolder Service - Incompetent Employees
- PolicyHolder Service - Delays/No Response
- PolicyHolder Service - Denied Access to Services
- PolicyHolder Service - Unfair Negotiation
- Claim Handling - Rude/Abusive Adjuster
- Claim Handling - Unsatisfactory Settlement/Offer
- Claim Handling - Fraud
- Claim Handling - Unjustified Accusations
- Marketing & Sales - Misleading Advertising
- General - I feel abused by this company
Hello Guys,
I am Ajay Patel I am employee with Middle class family. I don't have my own home so i do the saving from last 5 yrs before 5 Month I had a cal from Reliance Insurance and they told me to invest some good money and i get some good bonus with reliance health cash card. I like the offer and i spend my all the saving like 1,00,000 for 2 different type of insurance policy. The policy rule is if i am not getting any benefits from them so i can cancel the policy in 15days so after 10days i have to call them so that time reliance person Payal Sharma - 09540150045 and Rahul Mehra - 08750133231 Told me my Bonus and everything should be ready but take time like 45days so i think they are good people because i trust on reliance now after 45 days they told me that trust me trust trust me because my bonus on the way. I again trust on them but now after 6 month the fucking company reliance's fucking guys are nor response me Payal Sharma - 09540150045 and Rahul Mehra - 08750133231. Last i go for customer Care so they told me that in my policy there are no any benefits and now i cant cancel it and i have to continue policy at-least 3 years. Now my trouble start from here. I am middle class salaried person how i afford 1,00,000 every...
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MariaSoraida
from
Oceanside, CA says:
March 05, 2013
Insurance Complaint against: Liberty Mutual
Coverage Type: Umbrella
- PolicyHolder Service - Inadequate Service
- PolicyHolder Service - Incompetent Employees
- PolicyHolder Service - Payment Not Credited
- General - I feel abused by this company
I insured 2 condos, 2 vehicles, and a house with Liberty Mutual.I was in the process of deeding one of the condos to my son when we had a waterpipe breakage In the condo where my son lives. MY mailing address has always been in Oceanside but somehow the agents got confused (I guess by the fact that I had so many policies with them. I submitted a claim --the Liberty Mutual made out the checks out to my son(who is mentally challanged) amd I had given Liberty Mutual this information. BUT WHAT WAS WORSE, THEY THEN MAILED THE TWO CHECKS, TOTALING A LITTLE OVER $3,000.00 TO THE WRONG ADDRESS--WHERE MY SON LIVED--AND MY SON OPENED THE LETTERS WHICH WERE ADDRESSED TO HIM AND PROMPTLY CASHED THE CHECKS WHICH WERE ENCLOSED. IF LIBERTY MUTUAL HAD MAILED THE CHECKS TO MY CORRECT MAILING ADDRESS (EVEN IF THEY WERE IN MY SON'S NAME)I COULD HAVE HAD MY SON SIGN THE CHECKS OVER TO ME SINCE THEY WERE INTENDED TO REPAIR THE DAMAGE DONE BY THE WATERPIPE BREAKAGE. THEN WHEN I COMPLAINED TO LIBERTY MUTUAL, THEY HAD THE GALL TO SEND ME A CHEAP, USELESS, PEN AND TIRE GAUGE GIFT. I AM VERY ANGRY AND FEEL LIKE SUEING LIBERTY MUTUAL FOR THE $3,000.00....
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Mary
from
Jupiter, Fl, FL says:
February 26, 2013
Insurance Complaint against: State Farm Insurance
Coverage Type: Auto/Boat/Motorcycle
- PolicyHolder Service - Inadequate Service
- PolicyHolder Service - Incompetent Employees
- PolicyHolder Service - Delays/No Response
- PolicyHolder Service - Payment Not Credited
- PolicyHolder Service - Abusive Service
- PolicyHolder Service - Inadequate Reimbursement
- Claim Handling - Delays upon Delays
- Claim Handling - Unsatisfactory Settlement/Offer
- General - I feel abused by this company
On December 12, 2012 I drove into a huge puddle while driving down a dark road. Florida rain had flooded roads with a record 11 inches in two hours. Car went for repair and was not fixed until today, February 26, 2013. Actually, after a week in the shop State Farm suggested I drive the unrepaired car for two weeks to see if the problem would correct itself!! Forget pesky repairs, magical auto self-healing....!? Engine compression was low and car ran badly during my test drive. I refused to take it and the delays with repair began.
State Farm was avoiding expensive engine replacement suggested by the dealer. They conceded and replaced it with a used/recycled engine against dealer suggestion.
The kicker is that Statem Farm and dealer finally agreed to repairs and cost and after the last supplement for payment on 2/15/13 I never got the final check for repairs. The car was ready and the money was not sent. State Farm was horrible with delays and non-payment. They went weeks past my rental coverage trying to avoid necessary repairs. Luckily, BMW dealer gave me a car for 22 days at no charge.I had to fight for reimbursement for my rental and only recieved partial payment back. Now I am waiting for State Farm to FEDX the payment so ...
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V.
from
Houston, TX says:
February 25, 2013
Insurance Complaint against:
Coverage Type: Auto/Boat/Motorcycle
- Claim Handling - Rude/Abusive Adjuster
I was involved in an accident on a rainy morning, where I (2002 Honda) slid into the back of a vehicle (2006 Nissa Rogue) who claimed I hit him and pushed him into the vehicle ahead.This Nissan had no damage to the rear of his vehicle. Because I was in the process of purchaing the Honda from a friend, he was listed as titled owner. I called the adjuster Lori Brockett at ACCC Claims Service, after she sent a letter to the owner asking for details of the accident, to explain that I was the driver. She was abrupt, and short saying so what do you want? I'm like ok, you sent this letter requesting information, so I'm calling to give it since I was the driver. She then tells me her investigation, which was only to speak to her lying insured, determined that I was at fault, because he claimed I hit and pushed him into another vehicle. Had she truly done any real investigation, she could see that I couldn't have pushed his vehicle, due to no.1 the size of my car and the impact, causing no damage to his vehicle in the rear.
Although I am not their insured, I deserve the same out of courtesy and respect any caller to business should get. If she don't like her job, she should quit and work some where that didn't involve her talking to oth...
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Tony
from
Cockeysville, MD says:
February 25, 2013
Insurance Complaint against: Progressive
Coverage Type: Auto/Boat/Motorcycle
- Claim Handling - Delays upon Delays
- Claim Handling - Unsatisfactory Settlement/Offer
After being hit by a taxi driver insured by Progressive, it took months and months to finally get them to even make an offer. It was so low that it was almost laughable....
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James
from
Fort Collins, CO says:
February 21, 2013
Insurance Complaint against: GEICO
Coverage Type: Homeowners Insurance
- PolicyHolder Service - Incompetent Employees
- PolicyHolder Service - Delays/No Response
- Claim Handling - Fraud
- General - I feel abused by this company
I cancelled my Geico homeowners insurance on 1-30-2013, fax confirmation. At that time talked with a lady from Geico that told me they would not deduct my payment for February. On February 5, 2013 my checking account was deducted the premium and when I called three different times they hooked me up with Mr. Moore. he told me they did not get the cancellation notice until the 5th. My automatic payment was to be deducted on 2-1-2013, so why did they take it out 4 days later. Then, they told me they would release the funds on Feb 15th, and send me the money, it is Feb 21, no money back yet. When I called they said the money was released on the 20th. Why can't they automatically put in back into my checking where they illegally took the money from. Then today I get a letter from Geico stating confirmation my policy was cancelled on 2-1-2013. I have read several other complaints about Geico and I would never recommend this Company.....
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Christy
from
Joplin, MO says:
February 21, 2013
Insurance Complaint against: GEICO
Coverage Type: Builders Risk
- Claim Handling - Delays upon Delays
- Claim Handling - Unsatisfactory Settlement/Offer
- Claim Handling - Denial of Claim
I am not the carrier of Geico and would strongly recommend NO ONE have their insurance. My daughter was involved in a wreck last April, 2012. The other driver was at fault and his insurance was GEICO. He told 3 different stories but ultimately admitted to pulling out in front of her. He was driving on an expired driver's license. My daughter ended up with a totaled car. Luckily her and her two passengers were not severely injured and were released from ER the same day. GEICO has still not paid the hospital bills nor have they paid for her car. They only want to pay 80% stating she had to be speeding and needs to be partly responsible. The highway patrol did not even suggest she might have been speeding and it was not even mentioned in the accident report. The think since she just had liability on the car we don't have our insurance to fight for us they can bully us. I have denied accepting that and they just told me I have no choice. I am checking all my options. Someone told me to contact the insurance commisioner. Luckily she had money saved up and was able to purchase her another car but it would be nice to be reimbursed and hospital bills paid. I now realize why they say their premiums save you money because their...
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virginia
from
charlotte, NC says:
February 21, 2013
Insurance Complaint against: GMAC Insurance
Coverage Type: Auto/Boat/Motorcycle
- Claim Handling - Unsatisfactory Settlement/Offer
- General - I feel abused by this company
I was hit in the rear by a client of GMAC--I was sitting in traffic at a red light behind other cars when there client came up running about 25 miles per hr and struck me in the rear and knocked me into the car in front of me--there client was charged with the accident & the damage to my car was about $670.00 & GMAC is telling me they will only pay the emergency room but will not pay the rehab center where i had to have 9 treatments but said they will pay the emergency room & anybody thinking about getting coverage with GMAC (DO YOUR HOME WORK) you do not want them--it is purely unreal & emergency room dr. said that i could not go back to work for 2 days but do the contusion to my right knee it had to stay elevated & GMAC said they are only paying the emerg room & my 2 days of lost work---THIS IS TOTALLY UNREAL--...
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Deborah
from
Seekonk, MA says:
February 20, 2013
Insurance Complaint against: Allianz Global Assistance
Coverage Type: Travel Insurance
- Claim Handling - Delays upon Delays
- Claim Handling - Unsatisfactory Settlement/Offer
- Claim Handling - Denial of Claim
I had planned a trip to CA to visit my daughter with my husband. We bought tickets (Jet Blue) and made reservations at a San Diego hotel. As usual, I bought the travel insurance,Jet Blue offered (44.00) from Global Alliantz. I have 95 year old mother and I previously safeguarded travel investment when travellng to Florida. The travel was to take place on Jan. 6 -16. On December 12 th my mother who was living at her own house became ill and was taken to the hospita.l then to an interim rehab center to gain strength. On Dec 21st she was admitted to a permanent nursing home because ambulation and her eyesight were failing.She was still experiencing some gastric issues that seemingly were under control. She needed emotional support because of this overwhelming change in her living situation. We decided to defer the trip until the Spring and contacted Alliantz which promptly sent out a plethora of paperwork which we supplied evidence:checking account, itinerary, hotel payments, etc.. Because it was a cancellation not involving the principal insuree we were advised to fill out a shorter doctor's form. We obtained a signature from the house doctor that he had seen her without much comment. Alliantz then sent a doctor's comprehensive fo...
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I have an Insurance Complaint!
March 13, 2013 at 5:54 PM
After reading this mans complaint,mine is very similar .I live in New York, we had a severe wind storm and singles were blown off my hip roof,front back sides,it was horrendous. My contractor said I needed a new roof at a cost of $12,000. Safeco adjuster came out and tells me there is no way Safeco will pay for a new roof and hands me a check for $400. as I have a $500. deductible.He was rude, obnoxious and clearly did not give a damn about my home,roof or my problem I will be checking with friends, neighbours,Better Business Bureau,Chamber of Commerce before every signing for insurance again.As far as I am concerned this company is as crooked as they come,they need to be investigated .I have a feeling plenty more people have been screwed over just like me and I am pissed and will do everything in my power to make sure they are looked into and people are warned.