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Richard from Mt Dora, FL says:
June 01, 2013

Insurance Complaint against: General Direct Insurance
Coverage Type: Life Insurance

  • PolicyHolder Service - Delays/No Response
  • Claim Handling - Denial of Claim
  • General - I feel abused by this company
My son was backed into in Apopka H/S parking lot. Causing a lot of damage to the side of the cab of his truck. Note this is not my insurance co. I have Geico, and when I called them they said for me to contact the other partys insurance co. They came out and took pictures and left. Called them back after a week and told me they wouldn't be paying for the damage.... Read More

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Name Witheld due to Health Care Privacy from Metairie, LA says:
May 30, 2013

Insurance Complaint against: Blue Cross and Blue Shield Association
Coverage Type: Health Insurance

  • Underwriting - Premium Too High
  • Underwriting - Unfair Surcharge
  • General - I feel abused by this company
When I turned 55 my health insurance doubled.whats equally disgusting is they prorated my husbands policy at my rate because I am the primary insured. No I am 60 again my premium has increased significantly.,as well as my husbands I am still the primary insured. We are now being forced to pay 1285.38 monthly. As a small business my bobs rep says we don't qualify for group rate because ther are not enough of us . We are a group of 14 . How an this possibly be . We have incredible deductibles and at the very best a substandard insurance program. It would be nice to shop around but my husband is uninsurable from chronic illness.. No significant claims ever. What to do... Read More

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Peggy from Chattanoog, TN says:
May 30, 2013

Insurance Complaint against: Nationwide Mutual Insurance Company
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Inadequate Service
Nationwide will not send out a monthly statement if an overpayment is made. I have to call the agent to find out why I have not received my monthly statement. The agent informs me that I have a credit, and that Nationwide will not generate a statement until the next payment is due. The fact that I have a credit is INFORMATION I, THE CLIENT, SHOULD HAVE WITHOUT HAVING TO CALL MY AGENT TO FIND OUT. Send me a statement each month showing me where my bill stands, even if I have a credit.... Read More

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InsuranceComplaint.com says:
June 18, 2013 at 7:43 PM

Peggy, You should call your Dept of Insurance on that, it may be their policy but it doesn't sound like proper bookkeeping to us. You should be able to physically see every payment you make in a statement.

Phyllis from Hyattsville, MD says:
May 29, 2013

Insurance Complaint against: Colonial Life & Accident Insurance Company
Coverage Type: Life Insurance

  • Claim Handling - Delays upon Delays
  • Claim Handling - Fraud
I filed a claim on April 16, 2013 with Colonial Penn Life Insurance and they claimed to have mailed out the claim check on April 17, 2013 and I have yet to receive the check. I called again to inform them that I still had not received the check as of May 8, 2013 and they issued a stop payment against the first check. A check was also issued on May 8, 2013 which was also never received and a stop payment was issued against that check on May 24th. A new check was just issued on May 28, 2013. It has almost been 2 months since I filed the ititail claim and that is a month too long. Something needs to be done to make this company improve its customer service. The company's advertisements need to be pulled because they are making promises to older folks which are not true.... Read More

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Name Witheld due to Health Care Privacy from Martinsburg, WV says:
May 29, 2013

Insurance Complaint against: Highmark
Coverage Type: Health Insurance

  • General - I feel abused by this company
The health insurance had been cancelled for non-payment and was not in sue. I cancelled the payment for April and thought it was cancelled permanently but discovered the money was taken out again on May 1st. I immediately contact the bank and they said they could not stop payment on the check. I call Highmark and they said it was not credited yet. I called a few days later and they said it takes 30 days to refund the money. It is the 29th and still have not received my money. They said it had been mailed. They said they automatically hold the money for 30 days so the bank does not take it bank. It is wrong and dishonest to hold someone's money for that long. It is like stealing. They have no right to hold money that they know does not belong to them for 30 days. I have incurred hundreds of dollars in overdrafts fees and they keep incurring because I still do not have my money. They took it out electronically--they could refund it electronically. It is nothing but a scam.... Read More

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Barbara from Danville, IN says:
May 28, 2013

Insurance Complaint against: Progressive
Coverage Type: Homeowners Insurance

  • Underwriting - Nonreneweal
After 21 years of being excellent customers (we could've filed claims for hail damage over 3 times, but didn't when everyone around us was)They have DROPPED us! Just got notice today in the mail! No phone call, no nothing, but a notice after 21 years! We had auto and homeowners with them. They apparently just realized after 8 yrs. of us living in our current home that we are 9 miles from the nearest fire station and 1000 ft. from a fire hydrant. How observant! I'd like to file a formal complaint. Thank you,... Read More

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David from Woburn, MA says:
May 28, 2013

Insurance Complaint against: GEICO
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Forced Placement
  • Claim Handling - Fraud
My oldest daughter has a policy from Gieco,now my youngest daughter lives with her.My youngest daughter has an accident under her belt and is under 25.She never had Gieco for insurance or drives my oldest daughters car.Just because she lives in the same household the insurance automatically put her on my oldest daughters policy without any consent and they are charging a ridiculous amonut of money for that.I contacted them and they would not budge.I asked them if 10 people lived in the house and had bad driving records that they would all be put on her policy and they said yes.How are they legally allowed to add anyone they want on to someone elses policy.Now after talking with the insurance commission they are sending out forms to file a complaint this should take a year or so to resolve.... Read More

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Robert from Dewitt, AR says:
May 27, 2013

Insurance Complaint against: State Farm Insurance
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Premium Too High
  • General - I feel abused by this company
i have been with this company for a long time. everythang was good until the ins. when thourgh the roof! i got my son started there and my daughter. didn't make no differt ! then i changed jobs and had my retirment moved there in a malfound and i can't get anyone to heip me see hows it is doing.i spendclose too 300 a mounth and my life savings with them and they don't care!creidet not good enought for anyone eles so wath do i do ?... Read More

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Jodi from Hollister, CA says:
May 27, 2013

Insurance Complaint against: USAA
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Unjustified Accusations
My daughter is 8 years old and was riding her scooter (CALIFORNIA LAW STATES SHE IS STILL A PEDESTRIAN WHILE ON SCOOTER AND SIDEWALK) and was hit by my neighbor backing out of the driveway. Our neighbor had a blind-spot and did not see her due to the shrubs on her property. USAA is wanting to settle this claim at 60/40 due to the shrubs being a blind spot while backing out of the driveway. They also stated it was partially my fault because I was not supervising my daughter mind you she was next door not downtown and she was playing outside our neighborhood with her brother. Just makes me sick to think they are trying to pin fault on an 8 year old child. 21952. The driver of any motor vehicle, prior to driving over or upon any sidewalk, shall yield the right-of-way to any pedestrian approaching thereon. Police report states as well that the driver is at fault.... Read More

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John from Melbourne, FL says:
May 27, 2013

Insurance Complaint against: State Farm Insurance
Coverage Type: Homeowners Insurance

  • Underwriting - Premium Too High
Last year my homeowners policy doubled, $2,355.00, this is outrageous. I am disabled, on a fixed income. I had to reduce my coverage so I would have some coverage. I am very upset because we have had State Farm for alot of years. This is completely wrong for any company to charge DOUBLE ANNUAL PREMIUMS. I WOULD LIKE TO STAY WITH STATE FARM WITH COVERAGE I HAD BEFORE, BUT IT IS VERY HARD TO PAY THIS NEW PRICE, AND THEN TO REDUCE MY COVERAGE. This is very hard to understand, WHY. Don't tell me because it was OK'd by the Governor.... Read More

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InsuranceComplaint.com says:
June 18, 2013 at 7:51 PM

John, Shop around for a new carrier. We understand you would like to stay with a carrier you have been with for years but it is our experience that State Farm is very difficult to deal with when it comes to claims so you may want to consider going elsewhere if you can save some money. Have a good broker look into this for you.

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