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Bret from Pawtucket, RI says:
July 24, 2013

Insurance Complaint against: Colonial Life & Accident Insurance Company
Coverage Type: Disability Insurance

  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delays
  • General - I feel abused by this company
I have been out of work since the end of April, going to Dr appointments in May and June, sent in claim paperwork end of June. Was told July 12 Check was sent only to find out on July 15 that they needed more information and I was still in my 30 waiting period, I sent paper work from the Dr to correct dates back to the May 7th date, then they turned around and said that they now need more information from the Dr and sent them a letter. I have now been without a paycheck for 3 months and Colonial life owes me 2 months and counting, I have been through my savings (ran out in June) and currently behind with my rent with rent due again in a week, and now have a 5 day demand because I am late, I have no food in my home to speak of and have not had prescriptions that I need to live in over a month every time I call them they keep telling me they are waiting for the Dr. information, they dont care that I am soon to be homeless starving and dead on the street (maybe that is what they want so they dont have to pay) and promise me a call back that same day (I have yet to get a call) and you can NEVER get the same person on the phone so you cant hold that person accountable, and I have called DAILY since July 12 to try to get some resoluti... Read More

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Craig from Erie, PA says:
July 23, 2013

Insurance Complaint against: State Farm Insurance
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Unsatisfactory Settlement/Offer
I was hit broadside by a another vehicle while rounding a two lane turn. People in the inside lane often drift into the outside lane when making this turn and in my case, this guy was going way too fast and broadsided me when he was unable to maintain his own lane of traffic. All damage to my car was a direct hit broadside on my car, no scraping no sliding, just a deep straight on impact. The other car had all the damage to the right front of his car. My car was hit hard enough to spin me completely around. The insurance company failed to find fault with the other driver and it cost me a $500 deductible. We both had the same insurance and agent. I think they were too lazy to actually look at the photos. I called after over three weeks and they had not even looked at the claim. I will be getting quotes from other companies.... Read More

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carla from dix hills, ny, NY says:
July 22, 2013

Insurance Complaint against: Allstate
Coverage Type: Homeowners Insurance

  • PolicyHolder Service - Delays/No Response
  • Claim Handling - Fraud
  • Claim Handling - Denial of Claim
  • Claim Handling - Unjustified Accusations
  • General - I feel abused by this company
I claimed loss after discovery by my contractor due to Wind and rain damage from storm sandy. He has been restoring my home for five years when I needed anything repaired. He told me my home sustained storm damage. I was paying for all repairs with photos and did call Fema and Allstate. Fema found 40 thousand dollars damage and Allstate refused my claims We went to mediation after I had estimates for the damage. Then another mediation where after they sent an engineer, after seven other investigators denied any damages. A tarp was on my roof for two months. They refused to allow all the work previously done to maintain the home. They said it was normal wear and tear. I had improvements done to the cost of l50 000, and they said it was normal wear and tear and my home structure was the issue. Everything was done according to them, sub standard. lies, denials, and misrepresentation of the facts.... Read More

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Lore from Weirton, WV says:
July 20, 2013

Insurance Complaint against: Progressive
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Premium Too High
  • Underwriting - Cancellation
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Payment Not Credited
  • Claim Handling - Delays upon Delays
  • Marketing & Sales - Misrepresentation
  • General - I feel abused by this company
I made a payment through western union quick collect before a cancelation date.they dropped my coverage stateing non payment of premium.they recieved the money and still canceled my policy.stateing i will be turned into a collection agency for more money.... Read More

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Name Witheld due to Health Care Privacy from panama city, FL says:
July 20, 2013

Insurance Complaint against: Express Scripts
Coverage Type: Health Insurance

  • Underwriting - Unfair Surcharge
If I do not mail my scrip's to express scrip's they penalize me with a fine, I have to mail off for these scripts and it takes 3 weeks to get the medication. Can they do this, is this legal? I sometimes go to Publix and buy my drugs, so I pay a higher price there, and then when Express finds out they also penalize me for not buying from them. My doctor will not allow me to get hydrocodone through the mail, and she only gives me a prescription for 30 days. So I have to get this from Publix. Is this legal?. Help Me Please. Express scrip's wants my doctor to write me out a script for 90 days but she will not. They suggest for me to get two scrip's written for myself, one for 14 days to buy locally and a 90 day to mail for them. My doctor will not do this. It is putting a lot of trouble on her to write 2 scrip's, and its unfair to me to pay twice. Pls advise. And if one of my doctors write me two one for 14 days and one for 90 days it takes to long to get the meds from express and I have no medication for a few days. Thank you... Read More

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Valerie from Webster, NY says:
July 19, 2013

Insurance Complaint against: Allstate
Coverage Type: Homeowners Insurance

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Denied Access to Services
  • PolicyHolder Service - Abusive Service
  • PolicyHolder Service - Inadequate Reimbursement
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Rude/Abusive Adju
I have had a 100ft tree in my in-ground pool for 6 weeks now. They have given me 3 adjusters so far. The first one I never got to talk to before they switched me to the next one. The next one gave me a number to fax in my estimates of the damage done. He never got back to me and when I tried to contact him on his cell and at his office, he did not answer. The third one finally came to my house to access the damage and told me only part of the tree is covered for removal, after three agents before him told me that the whole tree removal would be fully covered. The estimates were for around 11,000 dollars which would cover the tree removal, cleaning the pool, damages to the pool and fences. When the adjuster came here, he was very condescending towards me and acted like he was doing me a favor. He did not do any of his homework on my case, as he did not even know the estimates had already been sent 5 weeks prior to his showing up. I tried to tell him and he told me to stop interrupting him and be quiet. I called his manager Peter Heron and he had the same attitude as his adjuster. He never offered me an apology for his adjuster and went on to tell me this was how it was going to be. I asked to talk to his boss and he would... Read More

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RAMARAJ from PANAMA CITY, FL says:
July 18, 2013

Insurance Complaint against: 21st Century
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Premium Too High
  • Underwriting - Forced Placement
  • Underwriting - Unfair Surcharge
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Abusive Service
  • PolicyHolder Service - Unfair Negotiation
Accident happened on 11/28/12 at 5:30 PM. Policeman issued a ticket after verifying my license (RENGASWAMY RAMARAJ) in my wife's name (LAKSHMI RAMARAJ) without noticing who involved in the accident ( ticket for a wrong person). Suspected wrong approach of the person who hit my car by SUV (BUICK ENCLAVE) and he was claiming for a high level scratch at his side bumper, no body will believe such a high level scratch caused by a very small car (My car is a small car SUZUKI SX 4 / at very low bumper level sratch and my car had only minimal scratches for $100. He hit my car and broke my bumper and claiming for his old accidents. I went to traffic court on 1/8/13 and told judge that this person hit my car and did not understand who was on the road prior to him (hit with uncontrolled speed. Judge looked at driving records and found no accidents for the past 21 years he cancelled all the points. For claims to contact their individual insurances company. I alrady report this to my company next day of the accident. My company did not contact me for 7 months and suddenly sent a increase premium notice. I request not to pay for wrong claim of the other person. He waited for 7 months and asked my insurance company. What did he do for... Read More

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MAY from Lexington, MA says:
July 17, 2013

Insurance Complaint against: GEICO
Coverage Type: Auto/Boat/Motorcycle

  • Marketing & Sales - Misleading Advertising
  • Marketing & Sales - Misrepresentation
If you have use GEICO on-line insurance quote, you will be cheated, they will give you a quote and collect your credit card information, and after you have committed the transaction based on the quote, your will get an insurance amount adjustment screen said that this would be the amount you will be charged, and there is no option to back out on the screen, so, I have to call the insurance agent to back out the transaction, in the mean time, they already collect your credit information. This business practice is "CHEATING"!! BE AWARE - GEICO cheat on you even before you become their customer.... Read More

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Chris Bucket from Henderson, NV says:
July 17, 2013

Insurance Complaint against: Farmers Insurance Group
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Abusive Service
My husband & I have insured our Vehicles & Property through Farmers for over 5 years, just in Nevada. I talked to my agent every month when I called to make our payment. Our conversations were always enjoyable until October 2012 when he aggresively tried to convince us to change my/our Vote For President. He kept me on the phone badgering me for well over an hour. I had friends & family showing up at my house worried because they couldn't reach me (I'm disabled). I was so upset & stressed over having to defend my Vote and his treatment towards me I got quotes and changed carriers the next day! This Agent continued to call for months. I never called him back or answered his messages (I just couldn't) and now he's taking my husband to collections. We were on the same policy. This is Abusive Service and Harrassment.... Read More

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Andrew from Douglasville, GA says:
July 16, 2013

Insurance Complaint against:
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Payment Not Credited
  • PolicyHolder Service - Inadequate Reimbursement
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delays
  • Cla
Dealing Aggressive Auto insurance out of Texas has been one of the single most horrible experiences I have every had in my life. So many things have been handled in such an unprofessional manner, that honestly I am confused as to how a company like this is actually in business. From the first day of dealing with my claim to now, 7-16-2013(still not finished)I have be treated with such disrespect it unbelievable. If and when I have gotten them on the phone, they have not done one thing they said they were going to do. Im so sick of dealing with this so called insurance company.... Read More

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