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L.M. from PANAMA CITY, FL says:
August 15, 2012

Insurance Complaint against: 21st Century
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Unfair Surcharge
I am a member of the U.S. Coast Guard Auxiliary. I was given official orders to participate in a search and rescue mission. As such I become a member of the CG and a US government employee. During the close of the mission I was loading my boat unto my trailer when I passed out from heat ehaustion and dehydration as determined my the Med Techs on site at the time. As a result, my truck and trailer struck a car and trailer also on the launch ramp. There was no personel injury. An on-scene CG officer recorded this accident and the CG paid for the repair of all damage including removing the boats and vehicles from the launch ramp. The purpose of the Federal Tort Cliams Act,Amendment 28 U.S.C.S 26799(d)(1),is to remove potential personal liability of Federal employees from common law torts committed within the scope of their employment and instead seek remedy through an action in the courts against the United States. In short sue the Government. Now I find this accident is listed on my driver record with both State Farm and 21st Century and is being used to increase my auto insurance premiums. Both companies state they have no liability in this, so now, I am paying hard earned money to these two companies for protection they deny h... Read More

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Frank from Tarpon Springs, FL says:
August 15, 2012

Insurance Complaint against: Liberty Mutual
Coverage Type: Homeowners Insurance

  • Underwriting - Premium Too High
  • Underwriting - Nonreneweal
  • General - I feel abused by this company
Liberty Mutual dropped us this year after 25+ years of paying premiums with no claims. They also raised our auto insurance 30% over last year with one accident in 5 years (no injuries, one auto) with four autos covered. We're dropping auto policy and going with Hartford for auto. Citizens covered our house-less coverage, same premium. It's good to know that Liberty Mutual appreciates good paying customers. I wonder how they treat the problem customers.... Read More

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from Colorado Springs,, CO says:
August 14, 2012

Insurance Complaint against: Allstate
Coverage Type: Renters

  • Underwriting - Refusal to Insure
  • PolicyHolder Service - Abusive Service
  • Claim Handling - Denial of Claim
  • Claim Handling - Unjustified Accusations
  • General - I feel abused by this company
BELOW IS THE LETTER THAT I WROTE 8/12/12 TO ALLSTATE RE: REBUTTING AND IN RESPONSE TO THEIR NASTY, NASTY, INCORRECT, WRONG,ERRONEOUS ALLEGATIONS!!! PLEASE HELP ME!! THANK YOU A GAZILLION TIMES IN ADVANCE FOR YOUR COMING HELP!!!! JANET J BARRON, 3652 PARKMOOR VILLAGE DR., APT. B, COLORADO SPRINGS, CO 80917, (719) 596-6160. IF YOU SO DESIRE, I WILL BE GLAD TO FAX OR EMAIL YOU ALLSTATE'S APPALLING ERRONEOUS LETTER! JUST LET ME KNOW RIGHT AWAY AND I WILL FAX OR EMAIL IT TO YOU. JUST LET ME KNOW YOUR FAX# IF THAT IS THE FASTEST WAY TO GET IT TO YOU. GOTTA RUN TO A DOCTOR'S APPT. PLEASE, PLEASE DO SOMETHING TO HELP ME!!1 THANKS AGAIN, JANET J BARRON (719-596-6160. 8/12/12 Allstate Insurance P.O. Box 40047 Roanoke, VA 24022 I am TAKING THE TIME TO respond to your recent letter because there are a NUMBER of Errors in it. Almost five years ago, I temporarily moved to Colorado Springs to help out my daughter who has had many surgeries on one of her Arthritic and Infected legs. 1) I used to OWN a Credit Agency and am aware of how many mistakes can incorrectly wind up in people’s Credit Records (as obviously they have in mine.) Yes, *everyone* makes this claim. However, in my case, it is true. Please note that... Read More

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Angenike from San Francisco, CA says:
August 14, 2012

Insurance Complaint against: ING Group
Coverage Type: Life Insurance

  • Claim Handling - Unjustified Accusations
I was going to get a purchase by Mark Jackson for my family and I. I cancelled the policy before it went into effect due to the fact that his significant other went through his cell phone and found some of my insurance policy info. as well as my family members in his phone. Because of her insecurities she harrased me regarding the results of my mothers policy. I am very upset at this matter and will be reporting this matter to state board A.S.A.P. This is very unprofesstional for this agent to have left my family and I information in his cell phone which his significant other claims to be her phone. I would not recomend Mark A. Jackson to anyone to do business with.... Read More

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Name Witheld due to Health Care Privacy from birmingham, AL says:
August 13, 2012

Insurance Complaint against: Blue Cross and Blue Shield Association
Coverage Type: Health Insurance

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Denied Access to Services
  • Claim Handling - Delays upon Delays
i am a diabetic that leaves on a plump and sensor which lets me know when my suger drops, without this i would not wake up in time. this a bad life, i am with medtronics and i am tteated with on kindness, i called them and i wait for bluecross to tell that i need the sensors. today they hurt me so bad i feel like giving up to have to beg for supplies, you would have tolive my life to feel what i feel. maybe it is to late for , i am not going to call anyone else to treated like this. i just hope all new diabetes have a better chance and a happy suppy company and a insurnce that will see there needs. i just had to help all diabetics out their that my prayers be with them. i am just to tired of begging. know need to help me i just wanted to help others have a betterchance... Read More

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Name Witheld due to Health Care Privacy from Decaturville, TN says:
August 13, 2012

Insurance Complaint against: UnitedHealth Group
Coverage Type: Health Insurance

  • Underwriting - Premium Too High
  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Delays/No Response
My wife bought a Medicare supplement policy in Nov 1997. We thought that was all she would need since she was on Medicare. Over the years we had regular increases. Her health problems began to increase over the same time. When she turned 65 we neither heard from the agent or the company that she could convert over to a Medicare supplement. All the time thats what we thought we had. Her premiums continued to go up. In June of 2012 I contacted the company to find out why they had become so expensive. As far as she was concerned it didn't matter if we lost our home as long as she had adequate insurance for the health problems she was still having. I finally heard from the company some 6 to 8 weeks later with an offer to convert that policy at her current age. It seems that she had been sold a disability medicare supplement, which the company or the agent should have contacted us about a right to convert over. Never heard from either. The premiums at age 71 were $184.95 with a bank draft. When she turned 65 we were paying $277.95 then for 11 months it was $301.95. that was 2006. 2007 and it went to $313.95 and remained that until that 4th month in 2008 when it went to $325.95. It remained that until June 2009 when it went to $351.95 a... Read More

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Elizabeth from 211 Moore Ave, GA says:
August 13, 2012

Insurance Complaint against: Progressive
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Abusive Service
  • PolicyHolder Service - Unfair Negotiation
  • Marketing & Sales - Misrepresentation
  • General - I feel abused by this company
I had a policy with Progressive through a local agent, Aveco in Pooler, Ga. 31322. My fiancee's auto was totaled, he carried Dairyland through the same agent. I live on Moore Ave, Pooler and his address was Sandhill Road in Guyton, Ga. He spends time with me and with his parents. When he cancelled his policy with Dairyland the girl at Aveco said she was going to put him on my policy. He told her he was going to do something else and instructed her not to put him on my policy until she talked with me. Ignoring what he told her she slammed him onto my policy without contacting me. When I became aware of this I changed insurance companies. As far as I was concerned Aveco had broken their contract with me. I got a new carrier within a month, Progressive is threatening to ruin my credit by turning me over to a collection agency.The Progressive collector said that the law requires him to be on my policy. We are talking about $12.00. I was not contacted by my agent to let me know he was added or that I could on list him on my policy as exempt from driving my car. I intend to pay the $12. to protect my credit, but feel that Aveco should reimburse me for their bad business practices.... Read More

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TIM from NICEVILLE, FL says:
August 12, 2012

Insurance Complaint against: Allstate
Coverage Type: Homeowners Insurance

  • Underwriting - Cancellation
  • PolicyHolder Service - Inadequate Service
  • Marketing & Sales - Misleading Advertising
  • General - I feel abused by this company
we have been notifed by company named FLORIDA PENINSULA INSURANCE COMPANY that our policy will be cancelled on 09/01/2012. This company has given a reason for cancellation of: Your home is ineligible for coverage due to the presence of an ineligible breed of dog. What ever that is. no breed specified nor no reference to same in our policy. This inturn is causing our mortgage company to issue a forclosure notice to us. We are not behind on payments nor have we been late with same.... Read More

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FERNANDO from GLENDALE, AZ says:
August 10, 2012

Insurance Complaint against: Progressive
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Premium Too High
  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
WILL VERY SIMPLE YOU TRY TO GET A QUOTE WITH PROGRESSIVE' AND THEY TELL YOU WHAT YOU ARE PAYING ON INSURANCE AND IS ABOUT 30% LESS FROM WHAT THEYRE OFFERING YOU THEY STILL WANT YOU TO GET THEIR INSURANCE, BUT IS NOT TRUTH ABOUT LOWER PAYMENTS THEY HAVE TO MANY COMMERCIAL ON TV AND RADIO AND SPEND TO MUCH MONEY ON THAT AND THEY WANT THE PUBLIC TO PAY FOR IT? THIS IS BAD PRACTICE IN MY EYES I THINK IM RIGHT IN THE OTHER HAND IM AN INSURANCE AGENT MY SELF FOR THE LAST 29 YEARS OF MY LIFE SO I UNDERSTAND HOW BUSSINESS IS RUN I TELL THIS TO EVERYONE OUT THERE STAY AWAY FROM PROGRESSIVE INSURANCE CARRY ON FERNANDO V... Read More

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J from River Falls, WI says:
August 09, 2012

Insurance Complaint against: Progressive
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Denial of Claim
Been with Progressive for 15 years (autos, boat and umbrella policy). Submitted a claim in June 2012 for $2900 because one of my boat motors had been vandalized and I needed two heads replaced. They declined the claim even though the marina mechanics attributed the motor failure to the foreign particles in the engine. My crusader 350 engine only had 1080 hours on it and I was told it was normal "wear and tear" by the Progressive investigators who are obviously struggling to justify their existence within the company. My port engine has the same hours and is fine (it did not have the same foreign object diet as the starboard). So, in Progressive's infinite stupidity they denied my $2900 claim. It gets better......I upped my deductable to $1000 last fall so that means Progressive would have only had a $1900 payout. In addition, these "idiot" investigators interviewed two marina service managers and their mechanics, sent the bad engine heads for forenic analysis and came to my home on the river to look at the boat. This foolishness most likely evaporated the $1900 right there! I was paying Progressive approximately $1800/year for auto, boat and umbrella and now I am paying them zero because I moved everything int... Read More

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