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Phyllis from Camas, WA says:
July 19, 2015

Insurance Complaint against: USAA
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Unsatisfactory Settlement/Offer
A neighbor's car destroyed our bushes. He is covered by USAA. Our neighbor was most helpful, but his insurance company did not cover the entire damage cost. The damage was over $600.00. USAA chose not to pay the taxes on the replacement bushes and labor. We feel that we should have had no financial liability. If USAA doesn't pay taxes on all of their claim, they are saving millions of dollars at our expense. What is our recourse?... Read More

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Ross from Denver, CO says:
July 17, 2015

Insurance Complaint against: State Farm Insurance
Coverage Type: Homeowners Insurance

  • Underwriting - Refusal to Insure
  • Underwriting - Cancellation
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Unfair Negotiation
  • General - I feel abused by this company
In my quest to reduce my cost for HO insurance I knew that the condition of my roof looked bad on the south side. I told the agent that I would absolve the Ins Company of any responsibility to pay for replacement, that I would sign a waiver. I never heard anymore until a few months later after the Co. Examined our home for Ins coverage. Then about a month later they aent me a letter threatning me they would cancel my coverage unless I paid for and had a new roof installed. The agent could have told me up front when i consulted with her that this could happen and that I might want to stay with my current Ins Co. But looking back, she seemed incompentent and stupid to begin with when I met her. Later I was told that this Co. Has a reputation for doing things like this to insureds. My advice is. Dont try to switch Co. To save money. Deal with your current insurrer first. Stay away from State Farm.... Read More

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Kathleen Jackson/State Farm says:
February 2, 2016 at 4:53 PM

In my quest also to reduce the cost of my homeowners policy I replied to an advertisement that I received from a State Farm agency that was sure that they could save me money on my current homeowner insurance. After obtaining a rate that was 20% less than my current homeowners policy I decided to cancel my policy with my carrier and purchase the State Farm policy. Approximately 40 days of being insured with State Farm they send me a letter informing me that they were increasing my homeowners policy with them by 65%. That was much more than what I was paying with my prior carrier. That practice is called bait and switch. State Farm is using this tactic and getting away with it. Buyer beware.

Lisa from cripple creek, CO says:
July 14, 2015

Insurance Complaint against: GEICO
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Fraud
  • Claim Handling - Denial of Claim
  • Claim Handling - Unjustified Accusations
  • General - I feel abused by this company
I was involved in an auto accident with a driver who is insured by Geico I was hit in the rear by their insured at a high rate of speed causing $2500.00 worth of damage to my vehicle and causing injuries to me their driver was cited when the police came I was not. Geico refused me a rental car and has refused to send out an adjuster to see the damage on my vehicle. Geico has been rude making false accusations and denied this claim on the other drivers word only. Bad faith claims handling practices.... Read More

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Name Witheld due to Health Care Privacy from St Louis, MO says:
July 11, 2015

Insurance Complaint against: Coventry Health Care
Coverage Type: Health Insurance

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Abusive Service
  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Marketing & Sales - Misrepresentation
  • General - I feel abused by this company
My doctor of over 20 years could do me no further good without an MRI. I was not allowed to get the MRI the next day without getting authorization. As of Friday, the authorization had still not come thru. They are closed on Saturday, so the first chance will be Monday. If it is approved Monday without having to jump thru additional hoops. I am in constant severe pain due to suspected sciatica. A course of treatment cannot be prescribed until the problem is shown on an MRI. I've lost nearly a week due to bull crap of this company. Everyone in the healthcare industry I mention Coventry to says they are the worst of the worst. I will definitely change companies next year. I'm on Medicare and this advantage plan was supposed to simplify things.... Read More

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Name Witheld due to Health Care Privacy from Colorado Springs, CO says:
July 09, 2015

Insurance Complaint against: UnitedHealth Group
Coverage Type: Health Insurance

  • Underwriting - Forced Placement
  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Abusive Service
  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Fraud
United Health Care also known as Tricare West Region, is continuing to review access to our baby's correspondence between them and the doctors that treated her. we were advised that they as well as Children's Hospital Colorado are fraudulently receiving kickbacks from the Big Pharma Companies and the manufacture companies in lieu of medical kidnapping our babies and children and using them for science expirements! And the county and state departments are fascilitating it!... Read More

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william from marbury, MD says:
July 06, 2015

Insurance Complaint against: Bankers Life & Casualty Company
Coverage Type: Business Insurance

  • Claim Handling - Fraud
the short story-went to hospital for not being able to breath. Went to emergency room, after a few hours I was told I was being admitted for two days. The hospital did not have all my meds and after two days , I was sent home. Upon getting my bill I found out that the doctor had changed his mind and said only one day is to be put on medicare and the other on my insurance, guess what you have to be admitted on paper for at least two days for medicare to pay, so I had to pay for one day. The sad part was they did nothing to me, all they did was every four hours is ask me how I felt. then leave the room... Read More

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dorothy from telephone, TX says:
July 04, 2015

Insurance Complaint against: Hartford
Coverage Type: Homeowners Insurance

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Inadequate Reimbursement
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Unsatisfactory Settlement/Offer
  • General - I feel abused by this company
on may28 a small tornoto hit serv places up in north texas causeing lots of tree damage ect. my place had serv trees blowed on my out building took lots of roofing off all ny doors that face [email protected] THEY LEAN TO THE N MY GUT WAS BL OFF WATER RUN DOWN THOUGH THE DRY WALL AND AIR VENTS ,LIGHTS GETTING ALL MY WIRING WET ,SOME OF MY CARPET. MY WELL HOUSE IS 20BY12 DOOR IS ON WEST END CARPORT ON S SIDE AND CLOSED IN STOREAGE ON SSIDE OF THAT TREES FELL ONSSIDE AND PUSHED CARPORT FRAMING TO THE NORTH AND PUSH WELL HOUSE TO NORTH ANMADE MY BUILD OUT OF PLUM PUULED RAFTER UP BLOWD SIDERAIL OFF SWIMING POOL COVERTOP ONPOOL TO SET UNDER WAS TAKING OFF BENCHESWAS BLOWD IN POOL RIPING LINNER TRUN MY 34FT FIFTHWHEEL TRAILER OVER MY STROAGE BUILDBY CARPORT WAS FULL OF LAWNEQ WEEDEATER ECT. BLOWD DOORS OFF ICE BOXES I HAD OUT CLEANING GETTING READY FAR MY GARDEN TO COME OFF BLOWD NIGHT LIGHT OFF SIDE OF POLE SCREENS OFF WINDOW BLOWD WATER THOUGH METALFRAMESOF WIDOWS SPLIT SOME RAFTER IN ATTIC PUT LOT OF S CRACKS IN DRYWALL E LOTS OF OTHER THING TREE FELL ON BOAT LOTS OF YARD F BLOWD AWAY THEN THEY SEND A ADJUSTER THAT WENT TO SCHOOL FOR TWODAYS OUT AND HE TOOK FREW PICT AND LEFT INSUR COM SENDS EST OUT OF $3880 AFTER DED MY POLICY STATES IT P... Read More

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December 1, 2018 at 11:56 AM

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Tom from Midland, TX says:
July 03, 2015

Insurance Complaint against: Allstate
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Inadequate Reimbursement
  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
  • General - I feel abused by this company
My wife was sitting at a red light and an uninsured and license revoked/suspended (for no insurance) driver slammed in the back of our vehicle. The police took a report and identified the driver. After 1 year of waiting for Allstate to act we were sent a notice that stated "Unable to locate uninsured driver, case dropped." The vehicle of the uninsured driver sits at the address given on the police report often and the phone number the driver provided he answers by name. As a result we were required to pay our deductable, which we did not recover because Allstate refused to persue, we got stuck with some, not all, some of the doctor bills.... Read More

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Name Witheld due to Health Care Privacy from EMERYVILLE, CA says:
July 01, 2015

Insurance Complaint against: Cigna
Coverage Type: Health Insurance

  • Underwriting - Cancellation
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Payment Not Credited
  • PolicyHolder Service - Denied Access to Services
  • General - I feel abused by this company
This carrier through Medicare was providing me with Part D coverage for prescription medication.I was placed with them by Medicare in 2014 mid year with SSA withholding premiums from my check & paying carrier directly. In Dec. of 2014 I switched programs through Medicare and had the same arrangement of SSA withholding.The Premiums in 2014 were 114.80 and the premiums in 2015 were 39.00. After the switch I started to receive invoice from the carrier telling me I owed them $114.80 from 2014, since i had not been paying them directly I called SSA and they verified that all premiums were paid in full to Cigna by SSA. Additionally, SSA told me that Cigna had changed my option for 2015 from SSA withholding to self pay without my consent. I wrote 6 letters to the CEO Dan Cordani one each time I received a notice of this mistaken past due premium of $114.80. I continued to receive past due invoice with no indication that anyone had read my letters. I filed a complaint with both Cigna & Meidcare. After 6 months of this one-sided attempt at a resolution Cigna dis-enrolled me. Medicare has escalated to the advance resolution center and Cigna has advised me that my only option at this time is to enroll in an HMO. I am at this time left with n... Read More

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Wilfredo from Houston, TX says:
June 23, 2015

Insurance Complaint against: New Jersey Manufacturers Insurance Company
Coverage Type: Contents Insurance

  • PolicyHolder Service - Inadequate Reimbursement
  • Claim Handling - Delays upon Delays
My name is Wilfredo Gonzalez and my Public Storage unit was broken into sometime before May when I was notified by them! In the process of claiming my Insurance I sent all my paperwork via mail and they claim never to have received it. After, that they gave an agent which never returns calls or messages. They SUPPOSEDLY appointed another agent. GUESS WHAT? The same identical contact number! Are they twins do they work the same desk? Then they gave me two fake emails in which they never received my information they needed to pursue my case. I have been sending emails long enough that I know it is not my error. I am also going to call Public Storage later this morning to let them know. The Insurance Company is not listed on your list. But, the name is called New Hampshire Insurance Company. THANKS. Wilfredo Gonzalez... Read More

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