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Dave from New Braunfels, TX says:
October 31, 2012

Insurance Complaint against: Farmers Insurance Group
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Premium Too High
  • PolicyHolder Service - Incompetent Employees
I am aging, but I am not stupid. I had been insured for 18 years with Farmers Insurance and had driven for more than 55 years without an at-fault accident. I was involved in a parking lot incident and found at-fault. When I spoke with the claims department for Farmers, I had asked to be informed of the cost of repairs of the other party so I could possibly pay out of pocket. I was told that this would be done. I then received a letter from Farmers stating that they had paid the claim of around $840.00 due to damage plus car rental of about $220.00. Due to this payment, my auto insurance premium had increased almost 100%. I have spoken with 11 individuals working with Farmers; sent 5 queries to their corporate website; and 3 queries to my district manager/agent requesting in writing why such a high increase, who determines it and how is it determined. I also requested in the corporate queries not to refer me to either my local or district agents as I had already exasperated my efforts with them. After several days Farmers responded by referring me to my local and district agents. To date, I have not been given a resonable explanation. I have learned a good lesson with this firm.... Read More

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L.c. from Moss point, MS says:
October 30, 2012

Insurance Complaint against: Nationwide Mutual Insurance Company
Coverage Type: Homeowners Insurance

  • Claim Handling - Delays upon Delays
  • Claim Handling - Denial of Claim
Hurricane Isaac wind damages filed claim. Nationwide subcontracted to boulder in colarado claims. Boulder contracted adjusters and denied claim even though adjuster sited damages and took picyures. Several claims denied says local rep. I sent request for refund of recent payment registered certified mail. Miss. Wind denies receiving even though they signed three green us post office forms. Miss wind manager laughed at me being hurricane victim twice. Manager is at least non sensitive and worst idiot. He quotes Katrina statistics about hurricane costs. I lived many hurricanes and know many insurance horror stories. Insurance denied legitimate claim, deductible depreciation etc. All mr little is concerned was his profit. 1 denied hurricane damage claim 2 failed to answer 3 written requests for refund.3 denied receiving requests signed by windstorm employee.4 not taking timely action, if I failed to pay premium within 10 days policy would cancel. Insurance has ignored claim over two months. Adjusters promised copy of written report. None given. Local office promised refund two weeks ago. No refund to date.... Read More

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Amy from Knoxville, TN says:
October 30, 2012

Insurance Complaint against: GEICO
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Premium Too High
  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Denied Access to Services
  • PolicyHolder Service - Abusive Service
  • PolicyHolder Service - Inadequate Reimbursement
  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delays
  • Claim Handling - Fraud
  • Claim Handling - Denial of Claim
  • Claim Handling - Unjustified Accusations
  • Marketing & Sales - Misrepresentation
I called the Knoxville, TN Geico Insurance Company office to get a quote on auto insurance rates. I was quotes a rate of $146.00 for 3 vehicles. However when the policy was setup it was for $189.00 (They said there was an auto accident in 2010 that was my fault. After looking into the matter with State Farm (my insurance company at the time), I was told that it was not my fault. Infact, the person who hit my car was taken to jail for driving without a liscence, no car insurance, an a warent for arrest against her. I have tried for months to get this corrected with Geico with no luck. After getting 12 different possible solutions and faxing (along with giving a acopy to the office agent) a copy of the police report and a letter from my previous insurance company, that clearly stated I was not at fault and the woman who hit me was taken to jail,6 times and three months later I am still getting billed for the wrong amount. To make matters worse the agent, Natali Turner, is no longer with the company. However, her Boss will not help me with the issue. I have called the main customer service phone number and asked to speak with a supervisor 4 times, in hopes to get the matter resolved, and was told "No, you may not." by the custome... Read More

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maria from tampa, FL says:
October 30, 2012

Insurance Complaint against: Assurant
Coverage Type: Homeowners Insurance

  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delays
  • General - I feel abused by this company
ON AUGUST 31,2012, I FILED A CLAIM WIH MY INSURANCE CO (ASSURANT SPECIALTY CASUALTY) A WINDSTORM DAMAGE, MY DAMAGE WAS THE FOLLOWING; THE ROOF/CEILING IN MY KITCHEN GAVE IN,SHINGLES FLEW AWAY ALOT OF MY SHINGLES ARE MISSING,PART OF THE METAL FRAMING THAT GOES AROUND THE HOUSE, FELL OFF, WE RENAILED THAT IN FRONT OF THE HOUSE. I HAVE ALOT OF WATER DAMAGE IN MY KITCHEN, MOLD EVERYWHERE, I HAVE A ONE YEAR OLD BABY,BREATHING OLD THIS DAMPNESS, HUMIDITY AND GREEN MOLD DUST, WE ALL IN MY HOUSE ARE GETTING SICK. I EXPLAIN ALL OF THIS TO THE ADJUSTER AND ALL I HEAR WE WILL SEND OUT AN ADJUSTER TO LOOK AT THE DAMAGES, WELL THE ADJUSTER DID COME, SOMETIME IIN SEPTEMBER, THEN I WAITED I CALL THE INSURANCE CO AGAIN, THEY TOLD THEY WILL SEND OUT AN ARCHITECT TO DO AN INSPECTION AGAIN; THE INSPECTOR CAME ABOUT THREE WEEKS AGO, WAITING FOR THE ADJUSTER TO CALL ME NO ANSWER, CALL HIM ON 9/27 AND TODAY 10/30, LEFT A MESSAGE, NO ANSWER. CALL BACK SPOKED WITH MR.LOUIS PALEVEDA AND TOLD HE STILL WAITING FOR THE REPORT FROM THE ARCHITECT, I ASKING WHY MY CLAIM HAS NOT BEEN PAY AND TOLD BECAUSE I HD A SIMILAR CLAIM IN 2004 and 2008, I TOLD HIM SO WHAT I HAD ROOF DAMAGE IN BOTH OF THOSE TIMES AND THE ROOF WAS FIXED. HE SAID I HAVE TO WAIT. I WONDER... Read More

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Robert Byrd says:
October 31, 2012 at 2:27 PM

Maria, I work at Assurant and saw your posting. One of our people should be back in touch with you today. - Robert Byrd

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Victoria from Powder Springs, GA says:
October 30, 2012

Insurance Complaint against: Allstate
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Delays upon Delays
My son was hit by a client of Access Insurance on October 23rd. As of this date, nothing has been done. My son have no rental vehicle and no one has contacted him concerning his vehicle which he believes is totalled. The insurance company kept telling him (when he called) that they had to wait until they got a statement from their client. His company (Allstate) could take care of it and then go after Access, but he would have to pay a $500 deductible. This is not right. Who is supposed to enforce the companies to take care of the victims?... Read More

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Daniel from Louisville, KY says:
October 30, 2012

Insurance Complaint against: Shelter Insurance
Coverage Type: Homeowners Insurance

  • Underwriting - Cancellation
  • General - I feel abused by this company
Purchased a home in 1998 and contracted with Ray Carrico of Shelter Insurance in Louisville KY for homeowner's. This spring, contacted the agent to get a quote for additional coverage due to home improvements over the years. Received a quote and I said I'd consider it. Several weeks later, a bill for same appears and I contact agent and tell him that I'm not paying for the additional coverage and he needs to correct his mistake as I didn't agree to the increase for the extra coverage. He confirms several days later and tells me he "had to pull some string to get it done, but it's taken care of..." Letter received from lienholder that I don't have coverage on Friday, October 27th, 2012. I contacted the lienholder who left a message today that they've verified that I don't have an active policy. Agent Carrico leaves a VM today as well stating that he received a call to verify from lienholder and "thought I was cancelling, so he cancelled the policy". Shelter customer service rep, Kelly Summer tells me that her system says my policy was cancelled due to "failure to pay supplimental coverage bill". Looking for representation. Daniel Green degreen@att.net... Read More

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Name Witheld due to Health Care Privacy from Durango, CO says:
October 29, 2012

Insurance Complaint against: Blue Cross and Blue Shield Association
Coverage Type: Health Insurance

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Delays/No Response
I called Sept 6, 2012 to cancel my policy and request a Certificate of Previor Coverage to give to my Medicare provider. At that time I was told the certificate would be issued on Oct 1 and would take 5-10 working days. it has now been 28 days and the last agent said 30 working days. to issue a certificate! this is totally unacceptable. besides the fact the average wait time to get an agent on tthe line is 22 minutes.... Read More

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krissi from Dayton, OH says:
October 29, 2012

Insurance Complaint against: Progressive
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Fraud
  • Claim Handling - Unjustified Accusations
after being hit by a deer, i made a claim because my right fender was smashed in and my bumper was also knocked off on the right side. when i got my car back, i asked why a reflector light on the bumper that was lost in the accident was not replaced. i was told it was not in the estimate.. i called the lady who did the claim and left her a message. i took a trip to NY and still did not hear back from her. When I got back from NY a piece of my bumper was hanging below, scraping the ground. I got out to inspect it and a neighbor must have saw me because she came out and inquired about what i was doing. i was almost 8 months pregnant so she came with tape and got on the ground and taped it for me. while i was at a friend's house, the whole bumper came off in the rain. I continued to call this lady that had did the claim, and heard nothing back.. when my husband was here from NY he called also, and we heard nothing back. i took my car through the car wash and once again the whole bumper flew off. i finally got a hold of progressive so someone would hear this issue, they seemed apologetic and got me in the garage to be seen the next day where they told me this was not their work and they had nothing to do with why my bumper falling off... Read More

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nagendra jain from sawai madhopur, IN says:
October 29, 2012

Insurance Complaint against: Reliance Insurance Company
Coverage Type: Life Insurance

  • Claim Handling - Fraud
A FEW MONTH S BACK MR. RAJBIR CONTACTED ME THROUGH MOBILE NO. 8750177600 ON MY MOBILE NUMBER: 9911925225 & TOLD ME FOR ONE TIME PAY RS. 50000/- AND GET GUARANTED RETURN AMOUNT OF RS. 350000/- ON THE VERBAL ASSURANCE OF MR. RAJBIR SINGH ( REPRESENTATIVE OF ABOUE MENTIONED SALES MANAGER OR AGENT, THAT POLICY HOLDER WILL GET RS.3,50,000/- AFTER TEN YEARS.INSURANCE POLICY AFTER THAT HE HAS TAKEN AN CHEQUE ON DATED 28.03.2012 (ICICI BANK) FOR RS.50,000/-. I AM SORRY TO SAY THAT HE HAS ISSUED POLICIES NO: 50004041. & CLIENT ID 82922029 THEN I CHECKED POLICY TERM 16 YEARS AND I HAVE TO DEPOSIT RS. 50000/- PER YEAR. THEN I CALL MR RAJVIR THE HE TELL WE ARE NOT ABLE TO WRITE THESE WORDS DUE TO SOME GOVERNMENT REASON AND YOU GET ANOTHER BOND ATFTER ONE MONTH THEN YOU SEE ALL DETAIL. AFTER THAT I REGURLARLY CALL HIM FOR BOND BUT LAST MONTH MONTH HE CAN'T PIC MY MOBILE. AFTER THAT I CONFIRM WITH CUSTOMER CARE HE TELL THIS BOND IS FINAL AND I AM NOT GETTING ANOTHER BOND MR. RAJVIR FRAUD ME. THEY THINK THAT THEY CAN CHEAT WITH EVERYONE, BUT DON’T THINK ABOUT IF SOMEONE SERIOUSLY DEAL THE MATTER WITH THE HELP OF MANAGING COMMITTEE, THEY WILL BE OF NOWHERE.  n.k jain 8502926128, 9911925225... Read More

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chanchal from delhi, IN says:
October 29, 2012

Insurance Complaint against: Reliance Insurance Company
Coverage Type: Life Insurance

  • PolicyHolder Service - Delays/No Response
  • Claim Handling - Fraud
THIS COMPLAINT, I AM WRITING YOU WITH UTMOST FAITH OF GETTING JUSTICE. RELIANCE LIFE INSURANCE HAS DONE OPEN FRAUD WITH ME AND STILL DOING NOTHING TO COMPENSATE. AROUND 5 YEARS BACK, THEY SOLD ME ONE POLICY NO.11637789 BY THE NAME OF “RELIANCE MARKET RETURN PLAN (REGULAR)”, POLICY NUMBER - 11637789, NAME: CHANCHAL GUPTA, YEARLY PREMIUM: RS.30,000/- (WHICH I AM PAYING REGULARLY, TOTAL AMOUNT PAID RS.1,50,000/-) IN WHICH THEY TOLD ME THAT I WILL BE GETTING AROUND 50% AMOUNT BACK TO ME INCLUDING CONTEST PAYOUT). A FEW MONTH S BACK M R. RAJBIR CONTACTED ME THROUGH MOBILE NO. 8750177600 ON MY MOBILE NUMBER: 9873626221 & TOLD ME THAT MY POLICY IS GOING IN LOSS AND THE SAME CAN BE CONVERTED IN A TRADITIONAL PLAN: RELIANCE CASH FLOW. MR. RAJBIR ASSURED US TO PAY RS.6,50,000/- AFTER 5 YEARS, IF I PAY AN AMOUNT OF RS.30,000/- EXTRA. ACCORDINGLY HE HAS TAKEN RS.30,000/-, VIDE CHEQUE NUMBER: 393321 DATED:27.03.2012, ICICI BANK. BUT HE ISSUED A FRESH POLICY NO: 19946335 UNDER CLIENT ID: 02261372 INSPITE OF OLD POLICY NO: 11637789. MOST IMPORTANTLY MORE THAN SIX MONTHS HAS GONE AND STILL I DON’T GET MY POLICY BOND. SIMILIARY HE HAS TAKEN AN EXTRA CHEQUE NO:17797 DATED 04.06.2012 (ICICI BANK) FOR RS.50,000/-. ON THE VERBAL AS... Read More

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NAGENDRA says:
October 29, 2012 at 2:00 AM

same fraud with me and same person mr. rajvir

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