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FERNANDO from GLENDALE, AZ says:
August 10, 2012

Insurance Complaint against: Progressive
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Premium Too High
  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
WILL VERY SIMPLE YOU TRY TO GET A QUOTE WITH PROGRESSIVE' AND THEY TELL YOU WHAT YOU ARE PAYING ON INSURANCE AND IS ABOUT 30% LESS FROM WHAT THEYRE OFFERING YOU THEY STILL WANT YOU TO GET THEIR INSURANCE, BUT IS NOT TRUTH ABOUT LOWER PAYMENTS THEY HAVE TO MANY COMMERCIAL ON TV AND RADIO AND SPEND TO MUCH MONEY ON THAT AND THEY WANT THE PUBLIC TO PAY FOR IT? THIS IS BAD PRACTICE IN MY EYES I THINK IM RIGHT IN THE OTHER HAND IM AN INSURANCE AGENT MY SELF FOR THE LAST 29 YEARS OF MY LIFE SO I UNDERSTAND HOW BUSSINESS IS RUN I TELL THIS TO EVERYONE OUT THERE STAY AWAY FROM PROGRESSIVE INSURANCE CARRY ON FERNANDO V... Read More

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J from River Falls, WI says:
August 09, 2012

Insurance Complaint against: Progressive
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Denial of Claim
Been with Progressive for 15 years (autos, boat and umbrella policy). Submitted a claim in June 2012 for $2900 because one of my boat motors had been vandalized and I needed two heads replaced. They declined the claim even though the marina mechanics attributed the motor failure to the foreign particles in the engine. My crusader 350 engine only had 1080 hours on it and I was told it was normal "wear and tear" by the Progressive investigators who are obviously struggling to justify their existence within the company. My port engine has the same hours and is fine (it did not have the same foreign object diet as the starboard). So, in Progressive's infinite stupidity they denied my $2900 claim. It gets better......I upped my deductable to $1000 last fall so that means Progressive would have only had a $1900 payout. In addition, these "idiot" investigators interviewed two marina service managers and their mechanics, sent the bad engine heads for forenic analysis and came to my home on the river to look at the boat. This foolishness most likely evaporated the $1900 right there! I was paying Progressive approximately $1800/year for auto, boat and umbrella and now I am paying them zero because I moved everything int... Read More

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janet from manchester, IA says:
August 08, 2012

Insurance Complaint against: Old Mutual
Coverage Type: Life Insurance

  • PolicyHolder Service - Inadequate Reimbursement
  • PolicyHolder Service - Unfair Negotiation
  • General - I feel abused by this company
the comp. is old american ins.com out of kansas city mo. we paid the permiun in advance on april 27th 20012. and on june 28 we found a com. that would insure us both for more money and same premun. so we went with them. the agent contacked old home and told them we were going to concell. well in the mean time old home sent a letter to the effect that they wanted to see docomention on the other com. what they were offering. so i felt it was none of there business. so in return they keep taking out my preimun in july and in aug. they over draft my account and i had to pay a overdraft fee. and when i reserach to see what happen i had found out they were still taking the money out. we are on social sercitry and we just barley make it with our income. to have them keep taking our money for two months is unreal. when i called them on it they gave me cocken bull story that they said i was considering it. i ask them to send me back both pream which is 252.00 and some cents they said they felt that i did not derserve both premines so they are only going to sent back one month. i am writing this so it does not happen to other people i fell they took advanage of us old people. i paid the other com. 127.00 a month and inturn paid old home th... Read More

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Joe from Dallas, TX says:
August 08, 2012

Insurance Complaint against: Old Mutual
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Delays upon Delays
My car was rear ended in an accident recently and the insurance company in Dallas, Old American County Mutual, was the policy holder for the guy who hit me. Well, to file a claim I had to contact their claim handling group called 'The Littleton Group'. The claim handling representative at The Littleton Group agreed that they were responsible and sent an appraiser out to assess the damage. Shortly afterward they said they'd send me a check. It has been 3 months since my accident and no check has ever arrived. As you might expect, they did not respond to my last email asking whatever happened to the payment. I would not recommend anyone purchase a policy from OLD AMERICAN COUNTY MUTUAL.... Read More

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John from Ozark, MO says:
August 07, 2012

Insurance Complaint against: Farmers Insurance Group
Coverage Type: Homeowners Insurance

  • Underwriting - Premium Too High
‎21% increase in homeowners premium with no claims. Farmers was aggressive in year 1, baited then switched. They armed the agent with standard excuses about natural disaster payouts, phooey.... Read More

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Name Witheld due to Health Care Privacy from Apuzzo, FL says:
August 07, 2012

Insurance Complaint against: Humana
Coverage Type: Health Insurance

  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delays
Left another Company for Humana Medicare, what a horrible experience. When calling customer service (That's a misnomer) you get jerked around from one to another and finally get told "we do not know". Presently have five claims submitted by a provider for services rendered "in review" and no one can tell me why? Provider ceased treatment until this gets settled. DO NOT EVER GO WITH HUMANA>... Read More

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Ina from Albuquerque, NM says:
August 06, 2012

Insurance Complaint against: Allstate
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Abusive Service
  • Claim Handling - Fraud
I have auto, home and a tax shelter annuity through Allstate in New Mexico. My agent is Ray Carrejo, 11819 Menaul NE #A, Albuqerque, New Mexico 87112. Homeowners Policy #9 36 243044 06/01, Vehicle Insurance Policy #9 29 988400 12/02, Annuity LBF1168351, Approximately 2 weeks ago,requested a copy of my annuity. He made a copy of this document and gave it to my mother and proceeded to inform her that I had spent all of her money since, this policy is money that I manage for my elderly mother. He also proceeded to call another of my brother's and stated that I had ripped off $150,000 of my mother's money. This is totally inappropriate conduct of Mr. Carrejo's since he has no business giving information to anyone about my documents. As far as he should be concerned, and legally he has no jurisdiction as to whose money is in the account. Officially the money is in money in my name and has been since 2005 since I bought this annuity. He is in breach of confidentially and I intend to persue this matter legally.... Read More

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Carol says:
August 8, 2012 at 7:49 AM

Please pursue it, he shouldn't be allowed to get away with it!

frank from west jordan, UT says:
August 06, 2012

Insurance Complaint against: Progressive
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Denial of Claim
on lake powell in southern utah i went across a sumerged rock kicking my motor up throwing me into a rock wall. i have damage to the kiel,that i was told proggressive would not cover, i have had my boat covered by them for over 10 years.... Read More

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Fran says:
August 8, 2012 at 7:55 AM

Look at your policy and see if it is in writing the Kiel is not covered. If not, call them back and tell them and consider suing them. These insurance companies have to stop stealing from us, we pay our premiums so money is put aside when things go wrong.

David from Deerfield Bch, FL says:
August 05, 2012

Insurance Complaint against: 21st Century
Coverage Type: Homeowners Insurance

  • Underwriting - Cancellation
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Delays upon Delays
I had two properties insured by citizens and have been canceled by both. It appears nothing I could do to stop these cancellation. The property at 1359 has had 3 inspections and the rate when up after each inspection to $3439.00 which I paid. This is almost double from what it was. When I received another bill for $435.00 I assumed this was a Double billing. Next this I was canceled. The second property at 118 I was canceled for for a roof. I had a new roof installed on this property in 2007, sent my insurance company a copy of the permit and the roof specfications and was canceled. At this point I must assume that its all about the money, What do I do now? The banks are putting there own insurance on these properties at 500 times the going rate. Help... Read More

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Pam says:
August 8, 2012 at 7:57 AM

This is an outrage...I think you need an attorney!

Linda from Shingle Springs, CA says:
August 04, 2012

Insurance Complaint against: AARP
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Cancellation
  • PolicyHolder Service - Inadequate Service
  • Marketing & Sales - Misrepresentation
  • General - I feel abused by this company
I'm a Senior Citizen and thought that AARP was a company that had Senior Citizens best interest at heart. Boy, was I wrong! I *HAD* my auto insurance through AARP/Hartford Ins. I had two cars insured with them, In May of 2012 I called to ad my 24 year old daughter to my policy, the quote I got was $124.00 per month automatically taken out of my account. The first bill I received with my daughter on my policy, was almost $300.00, more than double what they had quoted me. I did not get this bill until almost 45 days after I requested this change on my policy. No one called to inform me that having her on my account would make this much difference in my monthly payment. Had I been informed of this increase I would have told them not to ad her to my account. Companies that deal with Senior Citizens need to be more diligent in informing seniors of changes that can affect them financially. I'm on a limited income as are most seniors and being forced to pay for something I would have denied had I been given a courtesy call, is a travesty. AARP/Hartford Ins. is a company I will never do business with again. Dealing with their billing dept. was a joke; nobody there had the same explanation or would let me talk, every... Read More

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