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CB from Richmond, VA says:
January 24, 2013

Insurance Complaint against: Penn National Insurance
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delays
  • General - I feel abused by this company
I have had the unfortunate displeasure of being being hit by one of Penn Nationals insureds and having to deal with the claims office at Penn. I have been in the insurance business for close to 20 years and I have NEVER seen a company use the type of delay and deny tactics being employed by this company. I was hit over 3 weeks ago in a parking lot by their insured on purpose. The other driver rammed my vehicle with his truck and caused major damage to my vehicle causing the drivers side door to be unable to open. Most times the police department will not write accident reports or citations on accidents occurring on private property but do to the overwhelming evidence in this case the officer point blank told the driver he HAD to issue him a citation. So we have a police report, we have the other drive being assigned fault by the officer via citation, we have witnesses(none of which Penn is interested in talking to), and we have the photos taken by them basically proving that I was hit dead center in the side of my vehicle. I have called EVERYDAY for 3 weeks and I am told that they are still investigating the incident. Then the adjustor asks me if I have a copy of the police report? Im like are you kidding me?! Its been 3 weeks an... Read More

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JaneGlype says:
December 1, 2018 at 11:09 AM

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Name Witheld due to Health Care Privacy from Pacific grove, CA says:
January 24, 2013

Insurance Complaint against: Blue Cross and Blue Shield Association
Coverage Type: Health Insurance

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Denied Access to Services
  • PolicyHolder Service - Abusive Service
  • PolicyHolder Service - Unfair Negotiation
My health insurance agent committed suicide in 2011. Figured I would get a letter or a call. But no a year later nothing. Premiums rising on personal BX and nobody to contact. Decided to transfer to another agent and was told I had to get a release. Old company refused and actually said they own me! What is this about? I filed a grievance with BX and about to make a consumer complaint in California. What goes here? My agent worked for FMS financial partners, inc., in encino, ca.o... Read More

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Susan from Martinsville, NJ says:
January 23, 2013

Insurance Complaint against: Chubb Corp.
Coverage Type: Homeowners Insurance

  • Underwriting - Nonreneweal
After 32 years as a policyholder, I was dropped because of 2 claims in one year. As a result, I have had to be placed into an insurance pool. This has resulted in an increase in cost and a large increase in deductible. The new assigned company (Lloyds of London) has done a home inspection resulting in my need to do such things as "remove moss from an outside shed" to "trim back shrubs from my walkway" in order to meet their criteria for coverage. I belive they are trying to drop me as well because of the 2 previous claims.... Read More

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Shawn says:
February 5, 2013 at 4:38 PM

Hi Susan, I don't think Lloyds is trying to drop you. Each company has different underwriting standards and requirements. These seem like normal requirements. It sounds like you have a high-value dwelling. You should check out Encompass Insurance. They may accept you if you have a good insurance score.

Terry from Waubun, MN says:
January 23, 2013

Insurance Complaint against: Allianz Global Assistance
Coverage Type: Travel Insurance

  • Claim Handling - Denial of Claim
on January 30, 2012, I purchased travel insurance through Cheap Tickets and bought their travel insurance which was through. allianz. The flights were to Coppenhagen and were $1785,and the insurance was $95. On february 25. I went to the emergency room and was admitted to the hospital and found to have a rare lung disease. My pulmonoligst recommended I not go overseas and filled out the doctor form sent by the insurance co. my primary care physician filled out a similar. Both doctors stated that I had no previous history of lung disease and had never been treated for such. Allianz denied the claim saying in their fine print they have a clause that says that if one had any symptoms prior to taking out the insurance they could deny the claim. They then said I must have coufed prior to jan. 30. Please be advised not to purchase tickets from Cheap Tickets especially if you are older as anything that happens they can always claim prior symptoms. Need to have hip or knee surgery, you mus have had prior pain symptoms. Have heart trouble, you must have had a chest pain etc. Terry Olson... Read More

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GABRIEL from YUMA, AZ says:
January 23, 2013

Insurance Complaint against: Farmers Insurance Group
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Delays upon Delays
It is not acceptable to have to wait so long for an adjuster to comeand see the vehicle, it is going to take more than a week for an adjuster to come an look at my vehicle so it can get repaired by a bodyshop. At first it was going to take over half a month to have an adjuster come and see it, but ater argueing so much they were able to get one from somewhere else only because the local adjuster was on leave or something, whatever was the reason, I'm paying a premium to have service or claims when needed, not when they can get someone available, in this case taking a long time to get someone.... Read More

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Name Witheld due to Health Care Privacy from Pocatello, ID says:
January 22, 2013

Insurance Complaint against: UnitedHealth Group
Coverage Type: Health Insurance

  • Underwriting - Refusal to Insure
  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Denied Access to Services
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Delays upon Delays
  • Claim Handling - Denial of Claim
  • Claim Handling - Unjustified Accusations
  • General - I feel abused by this company
UMR/United Healthcare denied my coverage for all medical and lab expenses because they claim it was accident related. After I resolved that issue they sent me another denial letter stating it was work related and continue to deny everything including blood work. How is blood work related to an accident/work injury? This was a new diagnosis and not pre-existing which has nothing to do with work or an accident. My co-payments were $40. UMR will find any reason possible to deny payment. Customer service is terrible and they ask tricky questions and document every word to find more reasons to deny payment. I have spent too much time doing their job by calling UMR, prior insurance companies, doctors, lab, and now worker's comp. I had to file for worker’s compensation so I can be denied to prove it is not related to work. Most likely they will find another excuse not to pay. It is stated on their website that they receive “4 million calls annually”. Wow that is a lot of unhappy clients. Perhaps this is why they are not BBB accredited.... Read More

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katherine from Yelm, WA says:
January 21, 2013

Insurance Complaint against: Farmers Insurance Group
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Refusal to Insure
  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Abusive Service
  • PolicyHolder Service - Inadequate Reimbursement
  • Claim Handling - Fraud
  • Claim Handling - Denial of Claim
  • Marketing & Sales - Misleading Advertising
  • Marketing & Sales - Misrepresentation
  • General - I feel abused by this company
After spending almost $5,000 in cosmtic work to my 2000 Daewoo - I called my agent at Farmers Insurance, Gary E. Randow at 6720 Regents Blvd #220, University Place, Washington 98466 (253) 212-0431. and told him I wanted what ever it took to insure that my car would be covered in case of an accident. I also requested towing and car rental. Instead all I got was compresensive and towing. No paper after this date states any additional items that I requested but my insurance went up from $80 to $93 a month. I wa in a roll over on Jan 2 in which time the roof was crushed along with the front window glass and scraping on the side of the car. While still i the car I attempted to call my agent but all I got at 4:08 pm was to push this button and to push that button and I gave up. With the help of some young people we got my passenger door up and I crawled out. Once out it was a while before I called again. In fact I had the old proof of insurance on me that expired in December and I agai called my insurance agwent to provide he proof that I was indeed insured and still got push this button and push that button and got so frustrated that the officer said I should hang up. The next time I called the insurance agency was afte... Read More

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Hendrik from Corvallis, OR says:
January 21, 2013

Insurance Complaint against: Farmers Insurance Group
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
My complaint is about the amount of money the insurance company is willing to settle for on an insurance claim (claim number 8000898818). I am not insured with them but my vehicle was damaged by one of their insured drivers. Farmers is offering me below market value for my vehicle and I cannot find a suitable replacement of my vehicle for the amount they are offering me. The incident occurred 12/28/2012 and they called me today, 1/16/2013 to inform me of their offer. My vehicle is still in the tow yard in Corvallis, OR and I refuse to deal with the insurance company further. The vehicle is a 2002 Ford Explorer Eddie Bauer 4x4 with only 100,000 miles and they are offering me $6517.00 for the vehicle. I cannot find a vehicle like that for that price anywhere in Oregon. The insurance company appraised the damage at $6500. They have not provided me any evidence as to how they determined the vehicle value or how I can get a replacement vehicle and they have not provided any documentation as to how they determined the repair value. The comparison I was provided was between my Eddie Bauer vehicle and 10 other Ford Explorer XLT vehicles. The XLT retails for less and thus the comparison was not made between vehicles of comparable m... Read More

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Name Witheld due to Health Care Privacy from Vernonia, OR says:
January 20, 2013

Insurance Complaint against: Humana
Coverage Type: Health Insurance

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Delays/No Response
  • Claim Handling - Rude/Abusive Adjuster
  • General - I feel abused by this company
Humana Right Source is the worst I have ever had to deal with. I just joined this year, 2013. They would not let me get things set up until Jan 1st. They said Humana would not give them access to my files until then. On Jan 1st I was on hold until my cell phone went dead. On Jan 2dn I had a fresh charge and was put on hold until it went dead again, 3 and 1/2 hours later. Thursday I used a land line and was disconnected every time I was put on hold. Friday I was on hold again. I watched a movie and was still on hold. I had things to do so I left the phone off the hook and left. when I returned 7 and a 1/2 hours I was still on hold. I finally got threw on Saturday the 6th. I gave all my info including my DR and meds with phone numbers and everything else he asked for. I was told I could get a tracking number on the 9th. I called on the 9th and was told they had no prescriptions on file for me so nothing had been ordered. I had my doctor fax them everything they asked for exactly the way they said they wanted it. I waited a week and called for a tracking number. I was told the same as last time nothing on file and nothing ordered. I finally wound up on a conference call with the RX and my doctors office. I listened in while they got ... Read More

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Brenda from Stafford, VA says:
January 20, 2013

Insurance Complaint against: Allstate
Coverage Type: Life Insurance

  • PolicyHolder Service - Delays/No Response
  • Claim Handling - Delays upon Delays
My sister was hit by a car and killed on 10/20/2012 while walking on an exit ramp in I-95 in NC to get gas for her car. As the beneficiary for the policies, I submitted life insurance and accidental death claims to UNUM, her employer's insurance and Allstate immediately after her death. UNUM stayed in touch with me, and, in a timely manner, paid both claims and closed them ASAP. My family prayed Allstate would do the same. No one from Allstate called, but I did receive a letter notifying me that the claims were received and being processed. On 11/13/2012, I received the life insurance payout and assumed the accidental death claim was still being processed. On 12/7/2012, I received a letter saying they had requested the ME Report. I called that same day to see how long it would take to receive it, and was told by Customer Service no one knew, but requested that it arrive by 12/31/2012. After hearing nothing further, I decided to call on 1/16/2013 for the claim status and was told again by Customer Service of the 12/7/2013 request to the ME. When I asked had there been follow up on 12/31/2013, the Rep told me that I needed to make sure the ME sends in the report. Unfortunately, I became overwhelmed with anger and sadness at ... Read More

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I have an Insurance Complaint!
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