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Cathy from Lexington, SC says:
July 30, 2013

Insurance Complaint against: Florida Family Insurance
Coverage Type: Homeowners Insurance

  • Underwriting - Nonreneweal
I have owned a 2nd home (condo) in FL since the year 2000, and have had my homeowner's coverage with FL Family since that time. I have paid all premiums on time and in full, and except for a claim as a result of Hurricane Charley, never filed a claim until last year. The claim was the result of the hot water heater in the condo above mine (not owned by me) failing, and it flooded my condo. It resulted in a small claim to replace carpeting and repair damage to the walls where the water came down. My property managers (Condo Association) failed to lock up my property after the work crews were done, and even though I went to the police after finding that I had been robbed, no one would hold the Condo Association responsible, and I had to file a follow-up claim for the theft. It should have been the same claim, as it was all related, but FL Family forced me to file a separate claim. Due to some paperwork screw up, I received a lawsuit for foreclosure on the property a few months ago. It is an illegal foreclosure, as the property has been paid in full, but it will likely take months to resolve it. I know this because back in 2009, my Condo Association filed a foreclosure suit against me for failing to pay an assessment. We pro... Read More

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Name Witheld due to Health Care Privacy from Halethorpe, MD says:
July 29, 2013

Insurance Complaint against: Assurant
Coverage Type: Health Insurance

  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Fraud
  • Claim Handling - Denial of Claim
  • Marketing & Sales - Misrepresentation
I just wish I could afford something else. I pay for all my medications and have been covered for little or nothing. When they told me that I had spent money allocated for that time was crazy. They need to reported because they are hurting people who have to try and find health insurance who do not have a lot of money. That is what assurant did to me.... Read More

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Name Witheld due to Health Care Privacy from Halethorpe, MD says:
July 29, 2013

Insurance Complaint against: Assurant
Coverage Type: Health Insurance

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Payment Not Credited
  • PolicyHolder Service - Denied Access to Services
  • PolicyHolder Service - Inadequate Reimbursement
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Set
I have never felt more abused by an insurance company. When they initally contacted me they stated that I could go to any doctor and would be covered. I had two incidents which they refused to cover which I will accept. I then get a letter that I should be seeing my obgyn and getting my mamagram. I went to my appointment and they paid. A laboratory bill was sent in for $95 and guess what they paid $15. Now I need to know what lab i can go to for my mamagram and it will be paid for. How sad is this. I have a maximum of $2,000,000.000. and you have covered nothing. I pay for all my medications and when I go to specialized doctors such as a dermatoligist for my biopsies or my obgyn, I'm told we will help. They paid $15.oo to my obgyn and told me that I would get billed for $50.00 You guys make me sick and I will report you for how you are taking our money but not helping us. why don't you explain it the United Insurance Agency who investigates fraud.... Read More

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Karen from Concord, CA says:
July 29, 2013

Insurance Complaint against: State Farm Insurance
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Abusive Service
  • PolicyHolder Service - Inadequate Reimbursement
  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Unsatisfactory Settlement/Offer
  • General - I feel abused by this compa
I made the worst mistake by changing from AAA to Statefarm. In trying to save some money I am now dealing with un-efficient Statefarm employees. I transferred from AAA to Statefarm May 2013. Unfortunately, my vehicle got vandalized (keyed). Following this incident I contacted my agent and he submitted my report online. The next day an adjuster was contacting me. After giving him all the information he schedule me to meet with an inspector at a Statefarm location near my home. I did just that. The appointment wasn't even kept in it's time b/c the inspector was busy. Why schedule an appointment, if the client is not seen in time? Anyhow, he took photos of my vehicle, gave me a business card with the information pertaining to my claim. He informed me that someone would be contacting me the following day around noon or the latest 1pm. No call! I called today to find out what was going on so I can drop off my car to the shop for repair. To my surprised I was transferred over to the investigative department. Why? Because as my agent told me "they are doing this to you b/c your policy is new and you chose an out of network body shop". "if you had chosen a body shop of Statefarm, they would nor be giving you any problems". The lady th... Read More

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VICTORIA from CLINTON, TN says:
July 29, 2013

Insurance Complaint against: Allstate
Coverage Type: Homeowners Insurance

  • Underwriting - Cancellation
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Denial of Claim
I have had all state insurance for 35 years.I filed a claim for hail damage they said it wasent hail damage and refused to pay. My husband died in August of 2012,im a widow. Now because they refused and then canceled me im having a hard time getting insurance. After 35 years of paying on time and being honest with them I would think they would have worked with me. I was told by 2 different inspectors that I had hail damage. I have a new roof now, that I had to put on my house to get the money. I will not have coverage after the first of the month.im hurt and feel taken by them all so broke. I don't have any thing nice to say about all state I would never recommend them to any one. Im just saying. VICTORIA HAMMITT... Read More

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VICTORIA from CLINTON, TN says:
July 29, 2013

Insurance Complaint against: Allstate
Coverage Type: Homeowners Insurance

  • Underwriting - Cancellation
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Denial of Claim
I have had all state insurance for 35 years.I filed a claim for hail damage they said it wasent hail damage and refused to pay. My husband died in August of 2012,im a widow. Now because they refused and then canceled me im having a hard time getting insurance. After 35 years of paying on time and being honest with them I would think they would have worked with me. I was told by 2 different inspectors that I had hail damage. I have a new roof now, that I had to put on my house to get the money. I will not have coverage after the first of the month.im hurt and feel taken by them all so broke. I don't have any thing nice to say about all state I would never recommend them to any one. Im just saying. VICTORIA HAMMITT... Read More

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andrew from church hill, TN says:
July 26, 2013

Insurance Complaint against: State Farm Insurance
Coverage Type: Homeowners Insurance

  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Denial of Claim
  • Claim Handling - Unjustified Accusations
had roof inspected in 2010 by our agents choice of contractors, there was no damage roof was in good shape. recently had it reinspected by our choice of contractors and there is wind and hail damage, so we filed a claim with statefarm. there is also inside damge to ceilings and a exterior wall, which they agreed to pay for, but refuse to pay for a new roof. the whole claim has been filed with better business bureau case #19032713. the adjuster along with his district rep are very rude. we have been a customer with this company for over 13 yrs and have no interest in their customers, trying to help or to keep them as a customer do not recommend this company as a insurance choice... Read More

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sandra from manchester, CT says:
July 26, 2013

Insurance Complaint against: Safeco
Coverage Type: Homeowners Insurance

  • Claim Handling - Rude/Abusive Adjuster
my roof is leaking very bad the water is leaking into the electricial wiring he told me my husband let the roof go to long he wasa very sick man he was ddying of cancer he couldnt do the work it comes from wear and tear i cant find noone to help me now the homeowners refuse to pay for it i need help... Read More

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Ferenc from Tigard, OR says:
July 25, 2013

Insurance Complaint against: Allstate
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Premium Too High
I 'been with Allstate for over twenty years and never had a claim, not had a traffic violation in over 35 years and my Insurance premium still goes up every six month. When I inquire My agent tells me Allstate had to many climes and everyone have to pay more to make up for it. I have a very good driving record, so why do I have to pay for other peoples poor driving. Incidentally to receive a bonus check every six month you don't have an oxidant is not truth . I use to get it but they stopped it because they put me on the golden plan and you have to be on the Patina plan to get it. They neglect to tell you this on their TV advertisement . .... Read More

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Bret from Pawtucket, RI says:
July 24, 2013

Insurance Complaint against: Colonial Life & Accident Insurance Company
Coverage Type: Disability Insurance

  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delays
  • General - I feel abused by this company
I have been out of work since the end of April, going to Dr appointments in May and June, sent in claim paperwork end of June. Was told July 12 Check was sent only to find out on July 15 that they needed more information and I was still in my 30 waiting period, I sent paper work from the Dr to correct dates back to the May 7th date, then they turned around and said that they now need more information from the Dr and sent them a letter. I have now been without a paycheck for 3 months and Colonial life owes me 2 months and counting, I have been through my savings (ran out in June) and currently behind with my rent with rent due again in a week, and now have a 5 day demand because I am late, I have no food in my home to speak of and have not had prescriptions that I need to live in over a month every time I call them they keep telling me they are waiting for the Dr. information, they dont care that I am soon to be homeless starving and dead on the street (maybe that is what they want so they dont have to pay) and promise me a call back that same day (I have yet to get a call) and you can NEVER get the same person on the phone so you cant hold that person accountable, and I have called DAILY since July 12 to try to get some resoluti... Read More

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