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Name Witheld due to Health Care Privacy from PANAMA CITY BEACH, FL says:
December 11, 2012

Insurance Complaint against: Blue Cross and Blue Shield Association
Coverage Type: Health Insurance

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Inadequate Reimbursement
I had a scuba diving accident in August 2012. I was transported to Tallahasee from Panama city because our local hospital no longer has the funds for dive emergencies even though they have a Chamber. My complaint is that while I am incapacitated, I was ambulance transported to Tallahasee by a ambulance service that is out of network! The bill is over $2500.00. The fact that I had met my deductible and out of pocket expenses for the year, BCBS would only pay a small portion. The left over expense along with other procedures not covered, but medically nessesary is financially overwhelming. I pay $420.00 a month for individual health plan and I am a healthy person. I am to understand that BCBS of florida does not have ANY 911 services in network!! How can that be legal? Every claim I ever have with BCBS is problematic. I was twice denied for foot issues which they said was because of a rider on my policy. My rider is for my lower back, has nothing to do with Podiatry. These people are in the health field?? I would glady change companies but they are the one of few accepted in Florida. Having insurance is no piece of mind when you can be driven to bankruptsy because of regulations that do not protect the consumer.... Read More

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Arlene from FLINT, MI says:
December 11, 2012

Insurance Complaint against: Fortis
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Premium Too High
I am insured with Foremost Insurance Group underwritten by Bristol West Insurance Company. My last six months was Over 12 hundred d0llars and my primary alone was 1002 dollars. My renewal is coming up and my premium was raised to $1,859.73. and my medical was raised to @1,218.00. I am 80 years old and have had a good driving record. I called and asked them for a lowering of the medical charges and was told the State of Michigan set these standards and they have to go by them My friend pays 354 dollars with her insurance company. She has had injury accidents and yet her insurance stays the same. I need insurance on my car as I am still making payments. It does not equate when the premium is higher than the car note. Someone please help me.... Read More

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Luba from Mastic beach, NY says:
December 10, 2012

Insurance Complaint against: State Farm Insurance
Coverage Type: Flood Insurance

  • Underwriting - Cancellation
  • PolicyHolder Service - Incompetent Employees
  • Claim Handling - Denial of Claim
They dropped my insurance without notification I did not know about it until my mortgage company sent me a letter. With the car I have payed full insurance for nearly 20 years and was never told by them that Since my car was in the garage year after year without being used I did not have to pay,such high premium. A frien finally told me I called my insurance , first they said they knew nothing about it.later they seemed to find information now they say that they will not cover my car that was destroyed in the Sandy storm. This same insurance also dropped my home owners without letting me know now it turns out that the bank that took up the coverage does not cover contents . In fact I have paide this company for nearly 20 twenty years 30 plus thousands they seem completely uninvolved and rude. The last insult is that they tell that they have nothing to do with the mistakes that the previous representative had made. In other words I' left without money and without resources. Luba... Read More

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Name Witheld due to Health Care Privacy from Miami, FL says:
December 10, 2012

Insurance Complaint against: Blue Cross and Blue Shield Association
Coverage Type: Health Insurance

  • Underwriting - Premium Too High
  • Underwriting - Unfair Surcharge
  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Unfair Negotiation
I applied for Health Insurance with Blue Cross Blue Shields and the premium that was given to me in my application was $549.50 per month. When I received the approval letter they had raised my premium to $670.00 per month because my husband is on Aciphex which is a medication for Acid Reflux. My complain is not the pre-existing condition which is not deadly, but the fact that they took upon themself to cashed the $549.50 check without calling first to advised me on the higher premium and to see if I agreed to the $670.00 per month. I called to complained and to cancel the policy and they said it will take two weeks for the check to be refunded. No one called me to go over the higher premium of $120.00 per month. I have Humana One and they are great, they placed a two year pre-existing condition on the Aciphex, but my premium never went up. the reason why I was trying to go with Blue Cross Blue Shields was because the 100% coverage after the deductible, but now I have for $12.00 per month a critical illness insurance to cover my deductible and the maximun out of pocket with Humana is $7,500.00 per year. I'm dissapointed at Blue Cross Blue shields for the lack of good customer Service. Now I'm $550.00 short on my account... Read More

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monica from dover, NJ says:
December 10, 2012

Insurance Complaint against: Prudential Financial
Coverage Type: Homeowners Insurance

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
I am a single mother who is 7 months pregnant. I've waited 3 weeks to have an adjuster look at some pictures of my house which does not have a roof. the interior is damaged, too. The adjuster claimed " I will have a check in two or three days" and that was 3 more weeks ago. The estimates I have are over 20,000 and I not only don't have a check but the out of town adjuster doesn't answer his phone and his boss says he thinks he guy set aside 5,500 for this job. THE name of the Company is HOMESITE are they kidding !!! That's the way they do business... Read More

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GEORGE from Bremen, AL says:
December 09, 2012

Insurance Complaint against: Alfa Homeowners
Coverage Type: Homeowners Insurance

  • Underwriting - Nonreneweal
I received a letter from Alfa that they would not renew my homeowners. I just saw a post about this were they had talked to Alfa and people who had auto or life would not be affected. I have live insurance on both my wife and me and I was not renewed. I will not use them again.... Read More

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fred& Lesa from orlando, FL says:
December 08, 2012

Insurance Complaint against: Allstate
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Unsatisfactory Settlement/Offer
Our truck was stolen on Oct., 1,2012; it was recovered 3 days later fully stripped, this included doors, tailgate , tires, hood, lights and left on blokds in a wooded area. Allstate sent out an adjuster, he contacted us once to inform us that he was going out to look at the vechicle, he then informed us that he was set to go on vacation and we never heard from him anymore, we finally contacted the Theft Rep. at Allstate and he apoligized for the adjuster and informed us that it was a total loss. The truck was in excellent condition with very low miles and they do not want to pay us what the truck was work, we reasearched online at Autotrader, and spoke with owners of a local Dodge dealership that gave us a price that was a couple of thousand dollrs differnce. Allstate still has not bugged on their offer and we have not either , we will sue for the difference if we have too... Read More

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vincent from philadelphia, PA says:
December 08, 2012

Insurance Complaint against: Infinity Property & Casualty Corporation
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Denied Access to Services
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Delays upon Delays
  • Claim Handling - Denial of Claim
  • General - I feel abused by this company
i vincent somers was involed in auto accident i have 2 witness. police report. the other driver received 2 tickets and car impounded.the insured driver ran a red light.the insurance (infinty) claim adjuster looked at my vehicale damaged and said it was totaolded tey refuse to pay for my damages because the insured wont report the accident... Read More

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INFINITY says:
May 22, 2013 at 3:43 PM

IN MARCH,2013 MY VECHILE WAS STOLEN,AND IT WAS FOUND BURNED.I AM STILL PAYING FOR A VECHILE THAT I DON'T HAVE. THE INVESTIGATOR SENT AN COURT REPORTER, AND ANOTHER MAN TO DO AN STATMENT UNDER OATH.HE WAS SO CONFUSING WITH HIS TWISTED QUESTIONS THAT I REALLY DON'T KNOW WHAT I SAID. I TOLD HIM THAT HE WAS VERY HARASING TO ME. I GAVE HIM A DOCTORS LETTER, STATING MY DISEASE PROSESS AND THAT IT WAS ADVISED THAT I DID'T GET UPSET,AND HE DID THE OPPOSIT OF THAT HE DID THAT VERY WELL.I SEEMS THAT SINCE PEOPLE PAY FOR INSURANCE SO IF THINGS LIKE THIS HAPPEN THEY NEED TO PAY,HE ACTED LIKE IT WAS HIS MONEY.HE WAS OVERBEARING AND VERY HARD,ON ME. I HAVE TURNED IT OVER TO MY LAWYER AND IT CAN BE HANDLED THROUGH HIM. I WILL BE FINDING ANOTHER INS. PROVIDER BECAUSE, NO BODY NEEDS TO BE TREATED LIKE I WAS BY MARTY LYONS!!!! HE WANTS YOU TO ADMITTED THAT YOU ARE GUILITY ,BY TWISTING THIS AROUND. GET ANOTHER INS COMP.

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Meghan from Captain Cook, HI says:
December 07, 2012

Insurance Complaint against: USAA
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Denial of Claim
My husband and I were the victims of a hit and run driver. The accident resulted in our car being totalled and we were shaken, bruised and sore, but we feel lucky to be alive. Our insurance company, Geico immediately offered assistance and medical coverage. They have been wonderful, however, even though the police report identifies the car, the driver and the hit and run, USAA refuses to accept responsibility! There were witnesses at the scene of the accident that took down the license plate number and identified the vehicle. The police took all the information and tracked the vehicel to the address of the registered owner, however the owners refused to allow the police to look at the vehicle (it was covered in the back yard). Because the police continue to persue the driver who now has a warrant out for his arrest the case remains open. In the pst three months while we've waited for some closure, the owners of the vehicle had it repaired. They sent photos of the repaired vehicle into USAA and USAA now denies any claim. We are really shocked at the participation of USAA in this criminal coverup.... Read More

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Toni from indianapolis, IN says:
December 05, 2012

Insurance Complaint against: MetLife
Coverage Type: Life Insurance

  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Incompetent Employees
  • PolicyHolder Service - Delays/No Response
  • PolicyHolder Service - Payment Not Credited
  • PolicyHolder Service - Abusive Service
  • PolicyHolder Service - Unfair Negotiation
  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
  • Claim Handling - Fraud
  • Claim Handling - Denial of Claim
  • Claim Handling - Unjustified Accusations
  • General - I feel abused by this company
My son was killed in january 1,2012 his job claims he did not have a beneificary. I know that he told me that I was his beneificary and if anything every happened to him that i was the beneificary.I knew that he had more than one policy. But they only told me about one I just was told to day by Metlife worker that he had four policies today is 12-5-12 i feel no one will listen to me.So now they are using my grandsons as the beneificary and saying that the older will recieve more than the younger. How are they coming up with this? My son has family. Its like no one has say but the employer and the Insurance co .I Need someone to sit and talk with me so i can explain ever thing that I know. I feel there is Fraud in this situation ... Read More

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