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Christy from Duncan Falls, OH says:
February 11, 2013

Insurance Complaint against: State Farm Insurance
Coverage Type: Homeowners Insurance

  • Claim Handling - Denial of Claim
A tree fell on my house June 29th 2012 and completely demolished it. The tree was removed 7 days later and then the house was torn down 30 days later. During that time my house was exposed to weather and all the other elements, like extreme heat and rain. My house was left open from the time the tree was removed until it was torn down. So now after all this my basement is full of mold. The insurance company is saying my policy will not pay for mold regardless how it happened. But my policy does state my house will be returned to its previous condition. Anyone know how I can get this fixed? They are refusing to even consider fixing it. I have even filed a complaint with the Ohio board of insurance, the wont even help me.... Read More

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Piedmont Disaster Services says:
July 15, 2013 at 6:02 PM

You have a valid complaint. If not in your basic replacement costs this should be covered, if not in the ordinance and law the StateFarm likes to charge everyone for code up-grades. Contact a Public Adjuster or an attorney and bring suit for bad faith claim handling. I can pretty much think that you will get their attention

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john from clearwater, FL says:
February 11, 2013

Insurance Complaint against: GEICO
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Premium Too High
rates went up 600.00 yr. for 3 yrs. did 1,300 to a car (paint scratch) seems like iam paying for damage over next 3 yrs what is GEICO paying. GEICO did not contack me on this claim at all... Read More

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Shelley from Largo, FL says:
February 11, 2013

Insurance Complaint against: USAA
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Unsatisfactory Settlement/Offer
  • General - I feel abused by this company
I had an auto accident on Dec. 19th in the evening. The AAA company towed my car to my home. After calling an auto body shop, I had my car towed to that company for repairs. They could not get to the repairs until around the 27 or 28th of Dec. I borrowed a car from a friend to use so that my rental policy would not start until closer to the time my car was to be worked on. I rented a car from the rental company that my insurance company said to on the 29th of Dec. My car was not out of the auto body shop until the 11th of Jan. because some of the parts ordered were the wrong ones and had to be reordered. My insurance company did not email me or call me to tell me that they were not going to pay any further car rental fees past the 7th of Jan. On Jan. 11th I had my car towed from the body shop to my auto mechanic's shop because of the noice noticed in the car after the accident. A couple of days later my mechanic called me to come over and listen to the noise and asked me if it was there before the accident and it was not. On my auto insurance policy's front page, it reads that I have auto rental insurance coverage at $30/day up to $900. No where in all the policy documents does it say that they have the right to restrict or de... Read More

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Roberta from Indianapolis, IN says:
February 11, 2013

Insurance Complaint against: Farmers Insurance Group
Coverage Type: Renters

  • Underwriting - Cancellation
  • Underwriting - Nonreneweal
  • PolicyHolder Service - Inadequate Service
  • PolicyHolder Service - Payment Not Credited
  • PolicyHolder Service - Inadequate Reimbursement
I went to Jason Waugh, Greenwood and explained that I needed to change homeowners Insurance on two rental properties and my primary home. I wanted to get a new insurance on the properties before the insurance was due because PNC Mortgage would pay two insurance companies if they got a chance, because that would raise my mortgage payments and they would have the use of my money, approximately $3,000., without paying interest for a year. Operations Capitol without interest. Good work if you can get it and they PNC does. Mr. Waugh assured me that would not happen. He would get the policies switched to Farmers and PNC would only pay one company from my escrow accounts. Well, when I received my payment books for 2012 I had an increase of payment on all three mortgages. What happen, Mr. Waugh failed to inform the insurance company I was leaving that Farmers was taking over the policies. When I got that straightened out I began getting letters from PNC Mortgage that necessary Insurance papers were not received. Twice, I took letters from the Mortgage Company to MR. Waugh's office with notes stating that "Paper work had to be completed." In November I receive a notice that one of my rental properties Insurance was canceled d... Read More

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Janet from St. Petersburg, FL says:
February 09, 2013

Insurance Complaint against: Fidelity
Coverage Type: Homeowners Insurance

  • Underwriting - Premium Too High
Florida house insurance companies put the Screws to us big time. I've never had a claim, and have a new roof on the house, among other updates. Every year Fidelity Insurance company steals more and more money from homeowners liKe me!!!! I guess florida's outrageous insurance rates are covering the entire United States, for storm insurance. This year, for my old house the rate is $4,129.00!!! Also, we can THANK florida's Govenor Scott (check him out online - HIS companies had the largest ever fines from the federal government for corruption), for allowing FL insurance companies to STEAL from Floridians. My rate went up this year and last because of him. THEIVES, theives, and MORE theivry from the CORRUPT insurance companies like FIDELITY!!!... Read More

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darrell from euless, TX says:
February 09, 2013

Insurance Complaint against: Safe Auto Insurance Company
Coverage Type: Auto/Boat/Motorcycle

  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
on november 27,2012 i was at a red light with my 2yr old in back seat in his carseat an awaiting the light to change..well when the light changed,the driver behind me..came off his brakes and just slammed in the back of me..well i didnt call the police,because i didnt think it was a major accident..so we pulled over and after making sure my son was ok we exchanged imformation..Anyway i called his insurance provider which is Safe auto an reported my claim..well as a result i was off work for 2weeks an because of pain in my lower back/neck/and shoulder..well i faxed all the receipts..paperwork and a copy of my lost wages that the adjuster told me to fax to him..and now he is telling me that its a law stating that if i didnt have insurance at the time of the accident then they can't pay me for my pain and suffering,,that they can only pay me for lost wages and medical..so i want to know if this is true,because a week after the accident he (the adjuster Lee Schaefer)of safe auto insurance called me and tried to settle the claimed by offering me $400 for my pain and suffering,but this was before i went to therapy..i DIDNT ACCEPT OFFER THEN CAUSE WAS OFF WORK AN GOING TO THERAPY.SO WHAT CAN I DO AND IS THAT TRUE WHAT HE SAID OR IS CLAI... Read More

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Edison from Homestead, FL says:
February 08, 2013

Insurance Complaint against: Infinity Property & Casualty Corporation
Coverage Type: Auto/Boat/Motorcycle

  • Underwriting - Premium Too High
My renewal insurance premium was increased by more than 40%, Infinity claims that this was because I reported one accident that I received from infinity less than $100 Dollars and the annual premium increased is more than $600 dollars. The accident in question is that while I was driving on the Florida Turnpike the vehicle in front of mine hit a tire that was on the roadway and hit my bumper, there was no moving violation, or other vehicle involved. I want the public be be aware of the false advertisement and deceptive practice ranceby Infinity Auto Insurance.... Read More

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Jeri from Dallas, TX says:
February 08, 2013

Insurance Complaint against: State Farm Insurance
Coverage Type: Renters

  • PolicyHolder Service - Inadequate Service
I called my agent on the morning of Feb. 6 (today is Feb. 8)and, after not receiving a call back, I called the agent's telephone number again last night. A lady, who was supposedly answering a State Farm number, told me that she would leave a message for Justin (972.943.9858) and she said she would leave the message for him to contact me. I still have not heard from him. I want to cancel my car insurance with State Farm because of this lack of communication. This is horrible customer service. I've only had the insurance for less than one month and if this is a sign of service, I don't need this.... Read More

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Name Witheld due to Health Care Privacy from NORTH CHESTERFIELD, VA says:
February 08, 2013

Insurance Complaint against: Coventry Health Care
Coverage Type: Health Insurance

  • Claim Handling - Fraud
  • Claim Handling - Unjustified Accusations
Old Dominion was given Authorization to care for an infant at least 2 year of age with a g-tube and complex problems including seizure. The agency obtained authorization and Billed Southern Health the contract rate. We received the check for less than what was billed for. "THE PROBLEM IS THAT SOUTHERN HEALTH THREATEN THE AGENCY AND TOLD US TO SEND ALL THE MONEY BACK AND THAT WE SHOULD WORK FOR FREE". There was continuous continuous dialogue which is now ended. Specifically, The referral came in, the agency accepted the patient. The infant child was cared for per MD orders. Southern Health was billed according to Contract rate. Southern Health latter send a demanding letter stating we had 45 days to return all the money and work for free. Southern Health claimed the agency was paid $100.00 per hour. The claim total was $8400.00 and Southern Health paid 8113.00 for the servic3e. The agencies bill rate was $80.00 per Souther Healkth revenue code of 0551. Southern Health stated that they will pay us $9.00 for RN and $9.00 for LPN because they have a contract with Medicaid to pay this amount for a patient in the EPSDT Waiver program. This is the incorrect rate for this program. Southern Health wants to pay $9.00 for the service and h... Read More

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Name Witheld due to Health Care Privacy from Lititz, PA says:
February 08, 2013

Insurance Complaint against: Aetna
Coverage Type: Health Insurance

  • Claim Handling - Unsatisfactory Settlement/Offer
My employer Westfield Insurance took premium payments from my paycheck for Aetna Health Insurance. I told them I did not need this insurance for my husband as he had Medicare and secondary coverage through his employer. They said they could not stop this as it was already January. I now find that Aetna has asked the physician to reimburse them for payments and I am now given a bill from Aetna and my husbandís doctors. I paid monthly for this coverage and now Aetna will not cover expenses. How do I get them to pay this bill?... Read More

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