Della's complaint:
September 24, 2012

Insurance Company: Allstate
Coverage Type: Homeowners Insurance

• PolicyHolder Service - Incompetent Employees
• Claim Handling - Denial of Claim

My experience, with Allstate, after being a customer since 1986, and never had a claim until 2009...We had a burst of water, that damaged the floor in one of our restrooms, and when it got fixed there was holes left in the walls, where the plumbing had to be re routed....There were pictures made by a company that does this work and sent to them also...This foroe of water, could not be left on it would have flooded the whole, house, allstate is saying, that I left the water on and did not cut it off...did not happen, but at the same time they are saying that they see no damage according to the pictures...When I called their 900 number and asked the reason, they have four other reasons...they dont pay for plumbing (we knew), they dont pay for mold (we knew) that I let it leak (the water bill would have been higher and my grass man checks it for us when yard is done...the meter was not running....I campaiined all the way to the top.....I am asking for another adjuster...the adjuster that came out Brian O malley, was not here 4 minutes all together...The adjuster had a reason..which one contradicted the other,his boss just said, he stuck by the adjusters decision, even though they were contradictive, and the 800 office had other reasons, and now after the company did pictures and sent to them..They still will not pay... After 27 yrs...They should know us...They all cannot come to the reason they deny the claim....every person involved, has different reasons.....I just want another adjuster, that looks at the situation and hopefully stays longer that 4 minutes, and does not have contradictive answers....We were even told to poke cotton in the holes that was tore out in out bathroom walls, by this adjuster...because I told him there were spiders coming in from the crawl space....Also, wall paper cannot be matched..but, they could put a brass plate or something???? And be attentive to the damage on the flooring.....

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