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Connie's complaint:
July 18, 2012

Insurance Company: Progressive
Coverage Type: Auto/Boat/Motorcycle

  • PolicyHolder Service - Incompetent Employees
  • General - I feel abused by this company

My mother is covered by my policy. She has never had an accident to date. She rubbed bumpers with another lady. The total damage between both vehicles was $850. I called and asked if it would be better to have my mom pay out of pocket so my insurance rates wouldn't go up. I was told that I was a "Gold member" and that I had small accident forgiveness. 2 months later when my policy renewed it went up $34 a month due to the accident. When I called them to discuss this, I was told yes I was a gold member and that small accident forgiveness capped at $400.

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