Amy's complaint:
October 30, 2012

Insurance Company: GEICO
Coverage Type: Auto/Boat/Motorcycle

• Underwriting - Premium Too High
• PolicyHolder Service - Inadequate Service
• PolicyHolder Service - Incompetent Employees
• PolicyHolder Service - Delays/No Response
• PolicyHolder Service - Denied Access to Services
• PolicyHolder Service - Abusive Service
• PolicyHolder Service - Inadequate Reimbursement
• Claim Handling - Rude/Abusive Adjuster
• Claim Handling - Delays upon Delays
• Claim Handling - Fraud
• Claim Handling - Denial of Claim
• Claim Handling - Unjustified Accusations
• Marketing & Sales - Misrepresentation

I called the Knoxville, TN Geico Insurance Company office to get a quote on auto insurance rates. I was quotes a rate of $146.00 for 3 vehicles. However when the policy was setup it was for $189.00 (They said there was an auto accident in 2010 that was my fault. After looking into the matter with State Farm (my insurance company at the time), I was told that it was not my fault. Infact, the person who hit my car was taken to jail for driving without a liscence, no car insurance, an a warent for arrest against her.
I have tried for months to get this corrected with Geico with no luck. After getting 12 different possible solutions and faxing (along with giving a acopy to the office agent) a copy of the police report and a letter from my previous insurance company, that clearly stated I was not at fault and the woman who hit me was taken to jail,6 times and three months later I am still getting billed for the wrong amount. To make matters worse the agent, Natali Turner, is no longer with the company. However, her Boss will not help me with the issue.
I have called the main customer service phone number and asked to speak with a supervisor 4 times, in hopes to get the matter resolved, and was told "No, you may not." by the customer service rep.
Ihave been treated very rudely by many of their reps and agents. And I continue to get billed the wrong amount.

PLEASE do not get insurance Geico! They are trying to cheat people out of as much money as they can! I have never been so upset and dissatisfied with a company in my life!

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