Mae's complaint:
October 31, 2012

Insurance Company: Genworth Financial
Coverage Type: Life Insurance

• PolicyHolder Service - Incompetent Employees
• Claim Handling - Fraud
• Claim Handling - Denial of Claim
• Marketing & Sales - Misrepresentation
• General - I feel abused by this company

On Feb.23, 2011 a representive of said company entered my home to sale me a $10,000.00 policy which no one had contacted her about this matter. At this time she told me and my husband that the policy we had with Foresters Insurance was no good. We had this policy for 6 months and had made monthly premiums.
Then she preceded to fill out herself the application on said Insurance. At this my husband was confined to a hospital bed and was under a doctors care and ALA Care and was very sick. He has had knee surgery, shoulder surgery and also he was a diabetic and has had cancer, kidney failure and a stroke. After one month after I took said insurance out my husband was put on Hospice Also I have had open heart surgery and I am a diabetic and have had a mini stroke. This insurance representive filled out all the paper work at which time she marked no on all the questions concerning our health. We did not know that she was doing this. We both have not had a lot of education and we did not read what she had filled in and was not shown what she filled in but was told us to sign, we did sign to the best of ability. She was shown all of our medicines and the form indicated that we did not take anything. On July 29, 2012 my husband Lawrence Fletcher, died. Thinking his Insurance of said company was good I was informed by the funeral home that said company was not going to pay. I received a letter from said company about this. At this time I am sitting here without any money to pay the funeral home of $7,800.00. This policy was filled out by false information by Delayne Hall. Signed: Mae Fletcher

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