Dave's complaint:
October 31, 2012

Insurance Company: Farmers Insurance Group
Coverage Type: Auto/Boat/Motorcycle

• Underwriting - Premium Too High
• PolicyHolder Service - Incompetent Employees

I am aging, but I am not stupid. I had been insured for 18 years with Farmers Insurance and had driven for more than 55 years without an at-fault accident. I was involved in a parking lot incident and found at-fault. When I spoke with the claims department for Farmers, I had asked to be informed of the cost of repairs of the other party so I could possibly pay out of pocket. I was told that this would be done. I then received a letter from Farmers stating that they had paid the claim of around $840.00 due to damage plus car rental of about $220.00. Due to this payment, my auto insurance premium had increased almost 100%. I have spoken with 11 individuals working with Farmers; sent 5 queries to their corporate website; and 3 queries to my district manager/agent requesting in writing why such a high increase, who determines it and how is it determined. I also requested in the corporate queries not to refer me to either my local or district agents as I had already exasperated my efforts with them. After several days Farmers responded by referring me to my local and district agents. To date, I have not been given a resonable explanation. I have learned a good lesson with this firm.

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