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Robert's complaint:
October 05, 2015

Insurance Company: Blue Cross and Blue Shield Association
Coverage Type: Health Insurance

  • Underwriting - Cancellation
  • PolicyHolder Service - Incompetent Employees
  • Claim Handling - Denial of Claim
  • Marketing & Sales - Misrepresentation
  • General - I feel abused by this company

I recently left a company (US Steel) for another job on Sept, 19,2015. My wife and I were told that my coverage would be till the end of the month if I was in good standing. I put in my two notice, but my wife had a medical issue. She called on either the 17 or 18 of September to verify, she was told the same thing again. She then got a last minute appointment on Sept 23, 2015. On Friday, Sept 25, 2015, we checked to see if any claims had come through, only to find out my previous company cancelled me on the Sept 21, 2015 and my claims would be denied. I have a Union Benefits Person, who also checked after the fact with my company insurance, she was told I was good till the end of the month as well, only to be told the next day that information was wrong. How can the people that work for benefits representatives give you wrong information and not be held accountable. Now I have $3,700 in medical bills I can't afford along with a Cobra package that I can't afford as well. My wife would have waited if the people on the phone new their job and given the correct information. I will have medical insurance at my new company when I reach my 90 days in November. The bad information came from my last company benefits center, US Steel. Please contact by email, I do not get a good signal when I am at my new job.

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