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Tamara's complaint:
May 26, 2012

Insurance Company: Allstate
Coverage Type: Homeowners Insurance

  • Claim Handling - Rude/Abusive Adjuster
  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer
  • General - I feel abused by this company

My home caught fire while we were on vacation in Sept 2010. When i got the call from my neighbor i was upset but i mistakenly thought the worst was over. We did everything we were supposed to - contacted agent, called Allstate and cut my vacation short and returned home immediately.

We put our family in a hotel - it took three weeks before we could arrange for a rental in town and the adjuster agreed to the lease terms. We were out of pocket over $7,000 in hotel bills (including room service) and then moved into a rental with whatever kids clothes we had from the trip, no furniture - NOTHING. The first check we got was $10,000 living expense 8 weeks after the fire which covered the hotel bill we paid weeks ago.

We got 3 separate construction quotes.The lowest one was $649,000.00. The first offer from the adjuster was $290,000.

That is when we realized that we could not handle this on my own and was referred to a lawyer.

All of a sudden we started getting reimbursed and were able to use our own contractors. Why wouldn't they do what was right without the legal pressure? Do not think for a minute that you will get what you paid for on your own

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Betty says:
May 28, 2012 at 8:41 AM

I had a fire back in 2008...our stories are the same. If we didn't retain an attorney, we would be out 100,000's of dollars and half repaired home.

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