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Byron's complaint:
May 26, 2012

Insurance Company: Country Financial
Coverage Type: Homeowners Insurance

  • PolicyHolder Service - Delays/No Response
  • Claim Handling - Delays upon Delays
  • Claim Handling - Unsatisfactory Settlement/Offer

I experienced a major fire loss at my home on 12/5/2011. As of 3/21/2012, Country Financial still has not settled my claim. Though Country Financial and I are in dispute concerning the estimate of work for the dwelling (structure), due to that, Country Financial has refused to settle the claim for personal property (contents). I was informed by industry experts that dwelling and personal property are separate, one has nothing to do with the other and therefore my personal property claim should have been settled months ago. Additionally, Country Financial has yet to pay the vendors who boarded up my property, cleaned and restored my clothes and furniture, and inventoried and store my salvageable items, and inventoried my non-salvageable items. Finally, Country Financial has stopped paying the gas and electric bills at the property even though they instructed me to keep on the utility services and they would be responsible for paying the bills.

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