Anna 's complaint:
May 19, 2012

Insurance Company: Prudential Financial
Coverage Type: Homeowners Insurance

• PolicyHolder Service - Inadequate Service
• PolicyHolder Service - Inadequate Reimbursement
• Claim Handling - Unsatisfactory Settlement/Offer
• General - I feel abused by this company

I had water damage from frozen pipes back in Jan 16, 2000. My whole house was ruined. Walls, cabinets in kitchen and bathrooms, floors in entire house except for one small bedroom, front door rusted from water, heating cover panels, entire wall paper in bathrooms, and large kitchen along with walls and the insulation in first floor was ruined in its entirty.

We also had to rent a Dumpster to take all the ruined carpenting, cabinets, wall paper and insulation out. The adjuster alloted me $4431.71 to hire someone to take down and replace wallpaper, paint, install carpenting, install kitchen and bathroom cabinets, take down and install insullation, replaced damaged walls, etc.

The cabinets alone cost $3,440 without installation and settling for less cabinets than what I originally had. Leaving me with very little to hire the contractor, and purchase the other necessary items. I gave the contractor his name and number to call and the contractor finally was able to get through to him and faxed him an estimate, but the adjustesr never got back to him.
I have left him numerous messages on his machine and he has failed to call us back. At one point he told me I should take the money given to me for personal damage and buy and fix what was needed. I do not know if being a female minority has any thing to do with him not wanting to even discuss this matter or what. It is impossible to purchase and repair all that's needed for that kind of money.

I purchased this house 5 years ago and when I purchased the house it was fairly new.
I can not stay in the house. It's been six months since this happened and my hands are tied. I cannot do the work myself, I cannot hire anyone. I live from paycheck to paycheck, I cannot afford to hire and buy the stuff needed out of my own pocket.

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